Morrisons review: Home delivery

Our order was processed, Morrison's said it was on the way, even emailed a receipt. Received a text saying they would be 1 1/2 hrs late (it was estimated as between 15:00 and 16:00 hrs). Not only did it not turn up that day (Mon 25th) nor the next day, but we have heard nothing at all from them. This in spite of numerous phone calls to them, ALL of which ended up with them cutting the call. I emailed and received an automatic reply saying "we will reply in 5-7 days."