Morrisons review: Car wash Bideford devon

I entered the car wash and the process started. As the machine was adding soap to my car, it stopped. I was not sure why. The sign in the wash states, 'beep your horn for assistance.' A few moments later a lady arrived, wearing a morrisons uniform. She informed me, my car was not on the track, that's why the machine had stopped working. She told me to reverse back onto the track. I could not see how, so I asked her to guide me back on. She directed me back onto the track. I heard a cluncking/bang type noise. I assumed it was the wheels going back onto the track.

After the wash had finished, I inspected my car and noticed the damage. I drove off and asked the garage staff to call the manager.

I was asked to provide this information:
1) Date and time of alleged incident 25.09.23 @ 16:24
2) Who was this reported to in store (name or description); store manger on duty Paul cook
3) When was this reported in store: on 25.09.[protected]@ 16:45
4) Photos of damage;
5) Car wash receipt,
6) Full version of circumstance surrounding events.

In addition I was asked to provide the log book for the car, which I am not happy about, are Morrions questioning my integrity?