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I bought cigarettes from the Morrisons Garage on Friday evening, £20 petrol, 40 Mayfair and 40 Marlboro Red. I opened the packet of Marlboro Red yesterday and found out it was actually Marlboro Green. Took them back to the Garage today to exchange them for the correct brand and was told to speak to Customer Services in the main supermarket which I did and spoke to 3 different people including the duty manager, didn't get his name, who all said the same that it's not company policy to exchange cigarettes and nobody apologised for the mistake.This may be company policy but a member of your staff has made a mistake and I'm £11+ down with cigarettes which I don't smoke! What do you propose?
