On the 16th day of September, at 3.32 a.m., a message, claimed to have come from MTN, was posted to one of my...
We cannot transfer credits from phone numbers [protected] and [protected] because our line was barred as a result of mixing up our share and sell password.
I am writing to express my displeasure at the way my account as a subscriber under your company has been handled so far. As a matter of fact, according to advertisements on Medias, that subscriber, who wish to continue with your network, while leaving the country, should be in touch and as well, notify the company.
I left the country, Nigeria, on 29th September 2008, and before then; I registered my account on roaming. To my surprise and utter disappointment, months after, my line has been transferred to another subscriber.
This, I will not condone and I can assure you that I will not hesitate to take a legal actions should your action be not revoked, since that action had cost me several losses.
My details are:
Subscribed number: [protected]
I took out a MTN contract 24-05-2001. I have spent in excess of R300, 00.00 worth of phone calls and sms's. I have always paid in full and on time each month. I've had two accounts with MTN; one 3G and one is my mobile. I have just cancelled my 3G account with MTN and have not renewed my Mobile account with them.
I have NEVER received a phone on an upgrade without having to pay in at least R1000-R2000. I have never received an incentive gift or award for being a valued customer. Over and above that, I have been subjected to extortionate rates and debits taken off my account. With particular reference to the 3G product, which I have just cancelled; the prices being charged by MTN are excessive and exorbitant.
On 21-09-2007, I was ill-advised and took out a contract for 3G. The consultant assured me that 1G was more than enough for my purposes, which were explained succinctly. The contract was apparently a special of 1G at R349. My first two bills for 3G were R2995.64 and R5625.75 respectively. This was clearly not what I had signed for for. When I phoned to increase my Gig volume I was told that I could not amend/upgrade the contract; so I had to make do for the contract period. After several more excessive accounts and after numerous phone calls to MTN to no avail, I lodged a complaint on "Hello Peter". This was the first time I received a phone call from MTN to assist with the matter. On 15 July, 2008, a consultant named Peter Feeke tried to explain the 3G billing procedure and in the process, set a cap of R400.00 for me. I signed and faxed documents regarding this. I thought this would resolve the issue of excessive bills. I also thought that MTN would honour their side of this agreement.
Unfortunately, MTN have not honoured their agreement and have consistently charged more than the figure I've signed for. Not being one who checks my accounts closely, I have not noticed the extra couple of hundreds going off my account. I have however noticed when large amounts like R7000 and R8000 have been taken off my account. My latest bill for 3G is R20, 123.00 which was for a period of 13 days. This is simply not possible and I am outraged my the fact that nobody has tended to this massive problem. I have made numerous phone calls, all of which have not been responded to.
I am astounded that nobody can return my call when I have queried the above. But when I faxed through the form to cancel the 3G contract, I received a phone within minutes questioning why I was cancelling the contract! It further astounds me that MTN can hide behind an excuse of "the cap cannot be guaranteed" when there are sophisticated and advanced systems monitoring this.
The service (more so lack thereof) I have received from MTN is atrocious. It is unacceptable, which is why I have not renewed my 8 year long contract. I will no longer accept this shocking service nor will I pay the excessive rates that MTN lure people into paying. MTN's 3G product is malicious and expedient, preying on people who don't know computer details such as the Rand value of a Mb or Gig etc; as well as not honouring agreements set in place to protect their customers.
Below is a table of my bills, illustrating that MTN somply do not comply with the 3G agreement and just debit whatever they like. The ONLY time my account has ever been within the agreement was when I have NOT used it at all.
07-08-2009 R20 123.00
15 July, 2008 Consultant phoned me back because of "Hello Peter" complaint. Set 3G at limit of R400.00
July, 2009 Query bill limit and made a request for a supervisor to call me regarding the matter
27 July, 2009 Query bill and cancel account
10 Aug, 2009 I called ask when I could cancel 3G and query account of R20 123.00 Ref [protected]
12 August, 2009 She called to question why I was cancelling my 3G
12 August, 2009 Complaint about 3G billing. He said he would stop debit order for end of August until matter resolved
12 August, 2009 Credit limit and query 3G account Ref [protected]
I have spoken to several consultants, all of whom have not assisted me with the resolution of this matter. I am anxiety struck at the thought of R22 681.70 coming off my account at the end of August. I have sought legal advice regarding this matter, and fully intend to exercise my rights as a customer.
I have made my complaint at mtn but up to date have heard nothing on the matter. But they still expect me to pay for a mistake they made.
yesterday 11.8.09 i received a message from MTN that i am a winner of one million naira and a free ticket to...
here complain about the current mtnfifa promotion fpr not call or send any message to me as promised to redeem my price, #1, 000000 and fifa world cup ticket
my e-mail address:[protected]@yahoo.com
I have three cell phone cotract with mtn and it happened that I fall behind with payments, I called them for my statement and making payment arrangement, I was assisted by gugulethu who was so nice and calm by the time of requesting payment from me, I asked that she sent me an individual item billing on all the line, she promised that after I had made my first instalment she will fax it to me, I made the 1500.00 payment abnd advised her I had paid, she was so thankful for the payment and requested that I had to remind her the following day for the individual sttmnt for all the accounts, I did as she requested and she promised to send it to me, since from there she never send anything to me and 3 days back I had paid the outstanding in full and requested her that she send me my request, belive until today am suffering to know whats going on with my lines, [protected] is one of my contract lines
My cellphone account is sitting at r18000 and my credit limit is r350.00, I want to know why they let my account run to this amount and when I call the call centre I am given a reference number and they do not give me answers I want know what is the purpose of a credit limit if it cannot be be used. All I know is they are making money out of the consumer to pay for their 15 birthday prize competition charging customer an amount of r7.50 per sms which is a ripoff
13th July 2009
My data bundle of 2g should have been loaded on the 13 June 2009. I called the service dept on the 15th June as it was not loaded. and was told it would be loaded in 2 to 24 hrs. I contacted the service dept again on the 18th of June and was told it was loaded but for some or other reason had not got to my account. They would reload and again 2-24hrs should be active, ref no 2430235 given. Popped into Northmead mall, 3 times, and was assisted by MPHO. Same story given to her that it would be on 2-24hrs. She was also given two ref numbers. I phoned service dept agail on the 23rd of June as I still did not have my data bundle, again told system showed loaded but not activated on my account, will do reload and should reflect 2-24hrs, ref 2438236 given as previous ref was signed off? Phoned head office on the 29th June as I still did not have my bindle and spoke to, spelling of names is as it sounds, MAROOMA who promised a call back that day or the following day as she would see to it that I received my data. Needless to say the neither the call back or the data materialised. I called service dept again on30th June and spoke to FELIZE who called her supervisor NISHA who informed me it was sorted and I should have my data 2-24hrs, ref [protected]. Called again on the 3rd July and was promised a call back by NISHA. Ha ha...no callback! Phoned again on 6th July spoke to GADJET who told me I would have to wait 20DAYS for the problem to be sorted. Demanded to speak to NISHA but she was busy and would call back...ha ha still waiting! Phoned again on the 8th July and told cannot be helped as system was down. Asked if NISHA could be asked to call me back...ha ha wasting my time waiting for calls to be returned, the only call I ever got back back was from MPHO from Nerthmead Mall. It is the 13th July now and my new bundle has been loaded but still no feedback on last months bundle!!! Is this a reflection I can expect from MTN-SP.
The affected cell no is [protected].
My e-mail is [protected]@absamail.co.za
Thanking you. D D Merckel.
Wonder if I will get a reply to this?
I have logged/registered three complaints to mtnsp south africa, monthly billing me for itemized billing. Last complaint reference number: [protected]. I have however not even received an account let alone an itemised billing account, in the post for the past 5 (Five) months. I am paying for a service not rendered. I have been a loyal client of mtn for the past 12 years. My contact details (Address included) have not changed for the past 12 years. Mtnsp have not answered any of my querries and keep deducting money for a service they fail to render. I have given up all hope with them and they leave me no option but to take my business elsewhere. Norris dryden - [protected] / [protected]@telkomsa.Net
Mtn south africa are hopeless
I have written 3 emails to them about what I see as a mtn scam
The last email to [protected]@mtn.Co. Za was deleted by a charles mo without even been read
Its actually disgusting and I am now moving to vodacom
I tried loading a #750 recharge card but mistakenly 8 digits out of the 12-digit pin number got erased. The last four digits are: 7660. The serial number for the recharge card is [protected]. I have tried to speak to an agent but all my effort has been futile. Please be kind enough to help me solve this issue as soon as possible
I entered the store with the purpose of purchasing a new cell phone. The sales assistant was helpful, and I made my selection. I enquired about the cost of the phone and was told the price, which I was happy to pay with my credit card. The amount being r3300. I was then informed that they could not accept my credit card as they did not have a credit card machine! I could pay for it cash, and was politely told the bank is right next door.
I am very surprised that a retail outlet that sells products well into the thousands of rands did not have a credit card facility.
I went to the bank, made the withdrawal and went back to the store. I then asked that since they had no credit card facility, and most certainly wouldn't accept a cheque, that they could give me some discount, I suggested 10%.
The sales staff at this point said it was not possible. I queried why a store that didn't want cheques or credit cards, thus amounting to poor service facilities, wasn't even prepared to give discount for large cash purchases.
I asked if the manager was able to approve this, since the three sales assitants obviously did not have the authority to approve the discount on their own. They said they would call their manager. I was already counting out the cash and was ready to pay but, now I would have to wait, and wait, and wait, while they attempted to contact the manager. So, as one does while one stands and waits, one wonders why one should accept such poor facilities from a large company.
I asked the sales assistant how long they had been operating and what was the rason they had no credit card facility. I was yold the store had been reopened only six weeks earlier and that they were still waiting for a machine from nedbank. I find this odd, that a retail outlet, that plans a store revamp and opening, does not plan for a credit card facility prior to opening. The sales assistant agreed with me that it was poor service, and that they have lost other customers because of it.
I asked for the managers name and contact details, as I stated to the sales agents, I would lodge a complaint against the store. I was given her name and cell number. I was also given a technician name and cell number. Note, these were only names - no surnames provided.
At this point my patience had run out. I was annoyed I could not use my credit card, I was unhappy I could not get the discount immediately and I was irritated that I had to stand there and wait, wait, wait while the staff attempted to contact their manager. I decided that mtn, and most certainly this store did not deserve my custom, and chose to walk out.
My question is this: why would a retail outlet not have a credit card machine?
Using the mtn share and sell, i transfered #200 recharge card to [protected] from my cell phone [protected].i...
I pay R50 for 200 sms's per month. I have noticed that a unknown number has been used on my account. I queried it with MTN but did not receive any feedback.
This has been happening over the last 5 months.
The cell number which is used on mu account is [protected]. When i dial this no, it says the no is unknown? What is happening here?
My cell no is [protected]
I over-scratched a #400 mtn recharge card. The serial number of the recharge card is: [protected]. The...
Mtn is loosing bond between its customers and its interests, the 7.50 competition is a scam that is ripping subsribers off their pockets and trust, I feel mtn had a downfall.
I bought a recharge card of 200 and over scratched the pin number I will appreciate if my account credited to that tune. The seril pin code is [protected]. My phone number is [protected].
My line [protected] was barred this morning due to low credit.I recharge with 3000 naira but uptill now my line is not unbarred.pls unbarred my line to enable me reach out to people.
JOSEPH JOHN HAYAB