Mtn is loosing bond between its customers and its interests, the 7.50 competition is a scam that is ripping subsribers off their pockets and trust, I feel mtn had a downfall.
I bought a recharge card of 200 and over scratched the pin number I will appreciate if my account credited to that tune. The seril pin code is [protected]. My phone number is [protected].
My line [protected] was barred this morning due to low credit.I recharge with 3000 naira but uptill now my...
my line was barred around 6;30am this morning, i recharge with 3000 naira but i am still not unbarred.Ihave tried to reach your customers care but no positive responce.pls unbarred my line.
Joseph John Hayab
The new "37187 MTN" competition is so not a good competition. In fact it draws all your money out with the...
14 may 2009
Drea sir / madam
Service delivery - mtn cellular provider
We are the legal owners of a cellular contract with the above provider. Recently one of our accounts escalated in fees resulting in us querying the astronomical fees charged. The additional cost was fees charged by what they call "service providers" for items such as banking, porno videos, music etc.
This letter is not to complain about the fees but the process and the ethics behind the procedure followed by the above company. Let me also state I am sure they are not the only company that "provde this service.
To give you background, we took this contract out for our teenage son as he travels to pretoria virually daily to attend up and he needs to be able to contact us if an emergency arises. As responsible parents we put a limit on the usage on this contract to prevent any abuse as young people do not always understand the meaning of "moderation". I our opinion we took the necessary steps to ensure we would not end up having an unpleasant surprise and for more than a year this was the case.
However, due to this provider's fees we decided that we would not renew the contract when it expired and bought our son a cellular contract with a cheaper provider. The mtn sim was locked in our safe until such time the contract came to an end. Was our surpise great when we discovered the bill has increased virtually four-fold. Upon querying this they informed us this contract was subscribed to several sites for games, music, etc. After explaining to them we wanted them not to continue with this, they promply informed us to contact these providers directly. When asked how they could bill this amount when a credit limit existed on this contract, they informed us the credit limit did not cover content provider subscriptions - something they failed to mention before. We then had to go through the painful process of contacting these providers to cancel these conent subscriptions and explain to my son free games and music sites are not free. Further to this we instructed mtn to cancel this sim and to stop any transactions on this sim.
To our surprise this was not done and yet again we have to pay money to conent providers who did not provide anything as the sim is still locked in our safe and mtn assured us this sim is blocked.
We want to know why do they mislead the public by allowing a credit limit to bypass it by saying this content does not get included in the limit. Furthermore, we want to know why they do not contact the legal owner of the contract to get permission to activate this service when the legal owner has to authorise everthing from address change to itemised billing on the account.
In our personal opinion, this behaviour borders on criminal behaviour and needs to be addressed urgently. We implore you to review this matter and put the necessary steps in place to prevent other consumers from this greed and unethical behaviour.
on the 20th of april i went to the store to get a phone on contract, they told that they did not have the phone in the store but that i would be able to get it on tuesday 28 april. Tuesday came and went and still no phone, then they reassured me that i would get it on friday 8 may but friday came and went and still no phone. now they are telling me that the phone will be available on tuesday 12 May but now I do not belive anything they have to say . If they copuld not get hold of the phone they should have said so instead of making all these excuses and i still do not have a phone
Willem & Estelle van Rensburg
Sell: [protected] // [protected]
I contact MTN and send them emails and they don't even respond to my inquiries they just ignore my complaint
HI This is now my 6th inquiry
My Previous contract was a my call 100 and my account always closes on the 11th of each month. On the 16 /02/09 I have migrate to a R350.00 any time contract 5 days after the previous months bill have already closed however you have invoiced me for the new 350 any time contract and I was supposed to pay just for the previous my call 100 contract R149.00 Not R449.00 that I was bill for. So from the 11/02/09 I have received my free minutes and again you have charge me for the new contract R449.00 HOWEVER my account was billed according to my old contract,
With previous calls to the call center they promised that they will rectified the problem and credited my account but up to date my account is still not in order.
You have charged me 2 months for the 350 anytime contract but I didn’t received this airtime.
Can you please rectifies my account otherwise I will get legal advise against MTN
Willem van Rensburg
This N750 Recharge card Pin No. [protected] ID N0. [protected] does not exist as confirmed by mtn customer care as an error.Pls kindly correct and recharge my mobile phone [protected]. Customer care promised loading this card in vain. This card was bought in my biz center and the money had been refunded to the customer.I am LtCdr FO Ofem of the Nig Navy residing in Calabar.
My Mom received a call on her mobile telling her her number had been selected to win a prize of a R7000 holiday. In order to receive her prize all she had to do was top up her MTN Account with R180 Pay As You Go Airtime. This she did and then she received a text/sms stating she had to enter in the given number to qualify for her prize.
She did this and received another message saying her airtime, yes, all R180, had been transferred to the guy who initially called her about the prize.
We are still in the midst of trying to resolve this issue but I would like to warn other people to be careful.
In the past years i have been working at home and to be connected to the outside world i need internet access. I had adsl before but then the telcom guys were continuiously reparairing stolen telephone wires and i had to cancel.
Then i heard of MTN Broadband and got me a modem. In the beginning at the start of my contract with them all data transfer was super.
In the last eight months i started getting "request timed out" messages. Or i would download a file roughly about 1.5mb, and right at 99% it would "request time out". At first i though something is wrong with my computer, and took it in to a computer shop which repairs computers. They found nothing wrong, no virises, my default firewall was disabled, and my bit defender was up to date and installed properly.
In the beginning i was able to download a 10mb file and it would take roughly about 8 minutes to download, or vica versa to upload a file roughly the same. then as mentioned earlier eight months ago it started to frustrate me to such an extent that to download a file as big as 0.634kb will take about 4hours . and then as soon as it gets to about 99% then "request times out" .
To top things up i get accounts reaching R1500.00 for a R350.00 odd package of 1 gig.
This is daylight bloody robbery i tell you. I visit the mtn offices, and they dont know what is wrong, i go to my contract provider, Altech they cant help me, i try to get hold of the mtn's main office and there is just no bloody way i can either get a email address or telephone number or nothing. Once there was the network signal department who phoned me to install a "YAGI" which i did and signal strength has improved . But data transfer, email checking, well that dont work. I get reference numbers from thier offices that they will get back to me and man o man out of the six, only one will phone and blame it on me saying im expecting to much or i must work after 01h00 am .
When i look at the web site of mtn i get to read complaints of mtn custermers that complain about more or less about the same issue i have. Arnt mtn's people doing something about those complaints ?
Look guys i have change my settings from "GPRS PREFERED to 3G PREFEREDetc" but to no avail.
Last week i go to mtn website and on my screen pops up a parser error line 81, thats a error on thier server or something, but one cannot even get to thier website.
### man what the hell is going on?
Well i am forced to go find me someone else now but hey is this good advertisement?
I am going to give mtn one more chance now and if this is not correctified within one week, i will take drastic measures .Honestly this is way out of bounds for a company like this.
you can contact me at [protected]@hotmail.com.
See what you can do
I have been an MTN cell phone contract subscriber for the last 14 years.For the last 3 months my itemised bill & statement have been arriving approximately a month late.The latest one I have not even received yet, which is way overdue.The irony of the matter is that I phoned the customer care and was promised on three ocasions that the itemised bill would be emailed to me, on the 4th ocasion I was even promised that it will be faxed to me.It has been a week now and I have received absolutely nothing for a service that I am paying for.What I would like to know is what does one have to do to get mtn to deliver, it appears that no one at mtn cares a hoot.I have now decided that cancelling my dealings with them is the only option.
i bought a recharge card of #400.00 but in the process of loading it was scrach, i have been trying all...
I entered into the Top up 75 with MTN in June 2007 and agreed upon stop order payment. Somewhere around June 2008 due to insufficient funds in my bank account my payment bounced. I made arrangements with MTN and deposited the required money into their account. I was not aware that MTN would no longer take money from my account to settle the next installments. This went on for about three months and I was alerted by the letter of demand from VVM Attorneys. I made a payment of R200.00 and another one of R175 into MTN to settle the matter but the attorneys continued to demand payment from me and even threatened to had my account to credit bereau. I faxed confirmation of payment to them but the threads did not cease. In January I continue to receive SMSs from the attorneys informing that I made arrangements to pay them R165 per month to settle R6000.00 that was alleged to be owed by me. I was amazed at the allegation and began to call both the Attorneys and MTN. The frustration in the matter was number 1 - MTN was always promising that my account is clear from the legal status and that my number will be reactivated, notifications to the reactivations department were made to that regard. Number 2 - VVM Attorneys insisted that I still have to continue to make the alleged arranged payments. It was clear that there is no intergration of information between the attorneys and MTN. Bear in mind that I wanted to continue to use the line. In the process since January I have visited MTN outlets without a solution, I communicated to several call centre assistance and still no progress is made. One promise gives birth to another unfulfilled. They never call back if they promise. In January I was told to wait for 5 working days for my line to be active - guess what. In february I was told to wait for 5 working days for the line to be active - guess again. This time I was yold to pay R400 so that the line can indeed be activated. The payment was made to no avail. On 05/03/09 I communicated to Mashudu who requested that I wait for another 5 days for the line to be active. Today 18/03/2009 after 10 days when I made a follow up on why the line is still not active I was told by Prudence of MTN that my account has been completely terminated and that the option is to enter into a new contract altogether and that I have lost all the outstanding airtime. I was concerned about the remaining four months (my contract is supposed to end in June 2009) as to what's going to happen with the monthly instalments and she adviced me to refer that to the Legal department. The same today Andre ref: [protected] told me to wait for another 5 working days for the line to be active. I am lost without direction.
I AM CONCERNED ABOUT MY STATUS WITH MTN ON THE FOLLOWING:-
1. WHETHER I AM SETTLED WITH THE ATTORNEYS
2. IS MY ACCOUNT EVER GOING TO BE REACTIVATED
3. WHAT THEN HAPPENS TO MY OUTSTANDING AIRTIME
4. COULD I STILL BE OWING MTN AMOUNTS I DON'T KNOW OF.
4. IS IT NECCESSARY FOR A CLIENT TO FOrEVER BEAT ABOUT THE BUSH TO GET SERVICE AT MTN
5. WHY SHOULD MTN HAVE OUTLETS WHICH DO NOT HAVE ACCESS TO INFORMATION
6. MY ENQUIRY HAS LONG BEEN OUTSTANDING, WHY CANT IT BE PRIORITISED.
7. IF MTN CAN'T ASSIST ME WHO CAN I GO TO ON MY OWN TO MAKE SURE THE CONCERNS ARE ANSWERED.
Cellphone no. [protected] - MTN Call Reference no. [protected]
My contact no. [protected]
I refer to a debit in my account for R1350.00 for the above contract. Kindly explain to me how is it possible for a cellphone contract be so high when its used 8 times a month. I have returned the cellphone & contract to MtN that was under the above contract & I was not aware of I don't understand why one has to pay so much for a contract that is not utilised. I want my money refunded before the end of this week & want this contract cancelled with no charge to me with immediate effect as MTN has failed to service my needs and has in the process pushed its agenda of day light robbery & please if you require to speak to me I work foe a Bank & can not sit on a cellphone or phone for 320 minutes fighting a losing battle with MTN. I need the money credited to me account by the end of this week or I will be referring this query to a further level.
MTN HAS FAILED AGAIN TO ADDRESS THE RELEVANT NEEDS OF ITS CLIENTS I WANT MY MONEY REFUNDED TO ME & THE CONTRACT CANCELLED WITH NO COST TO MYSELF WITH IMMEDIATE EFFECT
To whom concerned
My heart goes out to all the other disappointed MTN customers who have to endure the torture of going to MTN for service.
Unfortunately my Nokia 5610's screen went blank and there was a crack in the camera lens. On the 31st of January 2009 I took my phone to MTN Canal Walk where I was informed that the phone would have to be booked in. Because of my previous experiences with MTN I contemplated taking it to another repair centre, but I was informed that my warranty might lapse. I therefore booked the phone in and provided my proof of purchase together with my ID.
I asked the consultant how long it would take and he (Clinton) pointed out that it will take no longer than 2 weeks because their repair centre is now located in close proximity.
The 2 weeks past and I was phoned to come and collect my phone [protected]). Before going to Canal Walk for collection I phoned the MTN High Volume Repair Centre ([protected]) to confirm whether my phone is indeed fixed and to get specifics thereof. They confirmed that the LCD screen was replaced and that the camara lens was fixed. On arrival I took my little number and waited to be called, patiently sipping on my free coffee. I was called and was informed that I will have to pay R449.00 for the repair because it is not convered by the warranty. I asked the consultant lady (Emfrid Hansen) whether I could first inspect my phone before paying and I was told that it is company policy to first pay and then peek. I obediently swiped my Nedbank card and when the phone arrived, to my horrer, the camara was not fixed, only the LCD.
And here the shuffle and shape shifting started.
I asked to speak to a senior and a consultant gentleman (Tyrone) was asked to intervene. He confirmed with a Seduck at the MTN High Volume Repair Centre ([protected]) that the repair will be done free of charge. A confirmation e-mail was also forwarded to a Natalie White [protected]) and the R449.00 was reversed. I asked how long it would take and they stated that they will prioritise the repair, again.
And I waited... On 26-02-2009 I was phoned to pick up my phone. I again phoned twice to MTN High Volume Repair Centre ([protected]) to confirm whether the phone was fixed and they confirmed that I can pick up my phone. At MTN's Smartserv Building, Canal Walk I took my number. The consultant gave me papers to sign and I received my phone. It seemed the crack was gone and I went home. I was extatic, just to come back down to earth.
The 3.4 megapixel camara can now only take foggie photo's (as if everything is behind a white cloud). At least prior to submitting it for repair to MTN the picture was clear with only a noticable crack. On 27-02-2009 I returned to MTN and obviously I was told that they will have to book it in again. I told them that it was getting a bit out of hand specifically because I need my phone for work and also to take photo's at site inspections. I was given a phone (bottom of the range) which I was told can only receive sms's and your standard phone call. What could I do but except it? I was told that it will be prioritised in the que for repairs.
And then I waited again...
On 05-03-2009 I again phoned the MTN High Volume Repair Centre ([protected]) and spoke to a gentleman (Andre) to check on the status of my phone. He confirmed that the phone was delivered to MTN's Smartserv Building, Canal Walk the day before and that I can pick it up. I aslo phone the same number again to speak to a different consultant just to make sure and she also confirmed.
On the same day I went back to MTN Canal Walk at about 17h00 to pick up my phone. The consultant lady filled in all the forms, accepted their loan phone back, made a copy of my ID and disappeared to the back. On her return after a significant wait she informed me that the phone was there but was taken away by another MTN employee, Natalie White. In a nutshell, my phone was there on the 04-03-2009 and on 05-03-2009 was manually remove from the shop without a new job card reference number. Now I am standing there in amazement.
Now Tyrone (who I previously dealt with) assists and gives me numbers to phone and promises to get back to me personally. He could not believe that this matter is still ongoing. He also gave me the number for Natalie White. I once again leave MTN, but this time I had no idea where my phone was. At Canal Walk they say my phone is with Natalie and at the MTN High Volume Repair Centre ([protected]) they say the phone is at Canal Walk. Neither Tyrone nor Natalie have since contacted me.
I left messages on 06-03-2009 at [protected] for Natalie to phone me. According to the lady who answered the phone she was either busy taking stock or their system was offline, or she cannot e-mail Natalie now, or I am at the switch board and I cannot reach her now.
Please imagine my frustration. This is what causes heart attacks and/ or heart palpitations.
It is today09-03-2009 and they are offline again.
What do I do? This is a disgrace!
In Feb 08 Cellphone account shot up with about R1500.00
Next month the same about R3000.00
Requested Itemized billing but not available due to Business Package
Third month - Account creeps up to more and more and at middle of 2008 sitting at R12 000.00
Phoning MTN was not successfull at all. They could not provide me with itemized billing to see where the problem was. I have phoned them, email them and logged calls on the MTN website.
I have spoken to a local consultant which has put me in contact with the local support.
I then went in at the local branch ad then there was a response
They came back and said the calls was validated and charges is correct. Now, i have asked them to please provide me with prove to no avail. They could not, same answer: because of the business package itemized billing is not available.
I have asked a consultant I know from previous work and she has given my details thorugh to the local manager. Again they came back but this time that the account is to old. The account is currently sitting at R 28000 plus. When I asked the local manager can they prove in court that I made these calls she said yes. If so, why can't I have a copy of this prove? All I wanted to know is what caused this account to go so huge. Yet, the second number on this conratc are very low. Where to now?
I suffered a burglary in the early hours of Thursday, 22 Jan 2009. My cellphones were stolen, of which one was a MTN contract phone. I immediated called the MTN call centre to cancel the sim and blacklist the handset. The call centre was closed and would reopen at 06h00 (2 hours later). I called again at 06h00 and was told I cannot blacklist the handset and should call at 08h00, however, the sim card can be cancelled. This was duly done. At 08h00 I called again and the handet was blacklisted (hopefully). I was informed that I would need to do a simswop at any MTN service provider. Activation could take anything from 2 hours to 48 hours. I duly did the simswop and provided the required documentation, e.g. copy of ID document. 24 hours later I called to enquire how much longer it would take to activate the sim card, this call was made from a pay-phone and more than R60 later, holding on for the call centre and speaking to a consultant, I was still not able to get an answer and my sim card is still not activated. Customer care consultants/call centre personnel are extremely rude, incompetent and just a total waste of time and energy. Made several calls to the call centre subsequently, some calls were answered, mostly went unanswered and FIVE DAYS later, I am still not connected and still left stranded with no communication. I am a contract customer and MTN-SP are not delivering a service they are suppose to and contracted to. They are in breach of contract by not delivering a service they are contracted to deliver to me.
In january 2008 rick jorgenson/mtn was recruiting members promising high returns with running/managing advertising campaigns on internet.
He charged for that membership fee of us$7, 500.
His initial results were awful.
Then in may 2008 he agreed to refund the fee to members who requested it (Most did).
Then month after month, rick jorgenson has been giving different excuses and the fees were never refunded.
It has been one year already since he stole members money, sending emails with lies and false promises, but refunds never came.
Here is info about this scammer:
Rick jorgenson, ceo
Mass traffic network
I went for an upgrade last month, the device i wanted was a sumsang i900, the lady there made a copy of my id and took my contact details and promised to call me back during that coming week, then she didn't. Then as i dnt have much time to go enquire myself i went there after 3weeks, guess what? When i got there i found another lady, and explained to her and she told me they don't have the device i'm looking for on stock.
Guess what happened again, she took a copy of my id and my contact details again and promised to call me during the week and she didn't. I am not a complaining type of person bt if my account has been debited and havent recieved device i was looking for and no one cares to call and update me whether the phone is there or not, somebody has to complain. When you promise to call a customer u should honor and respect that.