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Mobile Telephone Networks [MTN] South Africa Complaints & Reviews

Mobile Telephone Networks [MTN] South Africa / breach of contruct

Thoko456 on Oct 12, 2018

November 2018 I subscribe to MTN Contract for Samsung S8 with MSC cruise voucher for R5000 untill today I have not receive my voucher. I requested the condultant Senhle Mathebula to claim the voucher from day 1 I was told to go home it will be delivered to my physical adress but not. I...

Mobile Telephone Networks [MTN] South Africa / poor service

ishaa on Oct 12, 2018

MTN Incompetency 02.10.2018 - could not receive calls, all other functions worked perfectly fine. 03.101.2018 - after 4 calls & trying every possible code to unblock, finally reported to MTN, given ref: SMC 00006626898. Was told it will be resolved in 24 hrs, NOT working hours. 5.10.2018...

Mobile Telephone Networks [MTN] South Africa / mtn contract

ThokoJ123 on Oct 10, 2018

I signed a contract November 2017 with MTN Witbank for a Samsung S8 cellphone package including the Cruise Voucher for R5000. I requested the consultant Sinhle Mathebula at the store to claim the voucher as I did not know how. According to the consultant Sinhle Mathebula the voucher wa...

Mobile Telephone Networks [MTN] South Africa / fraudulent account in my name

MR Annoyed2 on Oct 3, 2018

I have try everything with this company I tried calling them, I tried email them absolute no response or feedback mom what what so ever trust me this is worst company in which you can have an issue with all they do is reply in SMS's. They say that the fraudulent account has been resolved...

Mobile Telephone Networks [MTN] South Africa / fraud by mtn - fraudulant accounts for services not yet used (data, minutes). breach of contract with consumer by mtn

Michelle Frauendorf on Oct 3, 2018

I received an account for end october - before I even use my points, minutes, data for an excessive amount. Mtn deducted unlawfully an amount of r2174 for september and now, even before I use my monthly allocations, mtn send me an account before I use the service. Mtn is corrupt. 26/08/2018 opening...

Mobile Telephone Networks [MTN] South Africa / service

Sandza on Oct 1, 2018

I was at Festival Mall today and I decided to pay my contract account at MTN the lady in the door she was helpful she handed the number so we can wait for the consultant which they come available eventually. but they ignored us me and other gentleman until one of the Indian guy ask one guy...

Mobile Telephone Networks [MTN] South Africa / accounts department

Charmz J on Sep 20, 2018

We made payment on the 5/09/2018 - R1473.00 05.09.2018 My husband incorrectly used a different number as reference. - Yes I saw the error and immediately contacted you. I also sent my POP and was assured they had attached it to our account - or whatever jargon was used. 13.09.2018 I called MTN...

Mobile Telephone Networks [MTN] South Africa / welcoming clients to your store

Pravin Pooran on Sep 14, 2018

Good Morning, I trust you are having a good morning thus far, I walked in to your MTN store at Stoneridge in Edenvale. The staff member opening the door did not even greet me or acknowledge my presence. Service starts with a friendly greeting and a smile. Trust me it costs you...

Mobile Telephone Networks [MTN] South Africa / poor service

eoddems on Sep 10, 2018

I have been a MTN subscriber since 1994 (in the area where I live, it has the best coverage of all the cell phone companies, unfortunately). 07 August this year I applied for a ‘Fixed LTE package' and was informed by the sales assistant that the process shouldn't take more than 48 hours to...

Mobile Telephone Networks [MTN] South Africa / early termination fee paid off within stated time frame

Matseba on Aug 31, 2018

I paid off the amount MTN stated I should pay within the time frame that was given to me. The amount was R9997.81. MTN took my account to VVM to further state that I owe them R2300, the reason to why I still owe this amount is not stated for me. I submitted proof to both MTN rentions and...

MTN / payment was done phone suspended

Antjie Meiring on Aug 24, 2018

I will send you the proof of payment for my account and with all the people I have talk to. Yesterday I was at my service provider in middelburg mall. Also proof af how I was talking to and the ref number of her email. I made a payment on the 30th of July the person at Absa bank switch 2...

Mobile Telephone Networks [MTN] South Africa / broken contract phone and bad service at mtn store

TerryAnne2 on Aug 17, 2018

Mtn Account Number : A5126884 I am really disappointed in the service I am receiving from MTN. My contract upgraded on the 13/07/2018 I then upgraded and received a phone a week or two later the phone was faulty a total OUT OF BOX FAILURE, it kept freezing and I could not use the phone the...

Mobile Telephone Networks [MTN] South Africa / mtn online shop

Flip Smith on Aug 13, 2018

I applied on line for an additional R39 data contract on 18 July 2018. I received a mail from the on line shop requesting me to email them a copy of my ID as well as proof of residence which I did on 20 July 2018. Only on 31 July 2018 I recieved a mail from heliosAdmin stating that the...

Mobile Telephone Networks [MTN] South Africa / galaxy j7

Nicole Koen on Jul 27, 2018

I am an MTN customer for the past 20 years. I am absolutely appauled and disappointed the way I havebeen treated the past month. November 2017 I got a new upgrade Samsung Galaxy J7. Within a few weeks time I started having problem with the phone screen. It seemed as if there was ink...

Mobile Telephone Networks [MTN] South Africa / collections department

aneleslim on Jul 25, 2018

Hello, I am an MTN customer and my account was handed over to you. I spoke to a consultant who was very abrupt and told me that I need to pay R13600 which is what I owe. I understand I had an outstanding amount of about R5000 From MTN which I needed to pay in order for the account to be sent...

Mobile Telephone Networks [MTN] South Africa / failure to reverse charges for a phone that I never received

Khosi Ndlovu ka Nhlapo on Jul 20, 2018

I have sent an email to the legal department on 30 June 2018 and 12 July 2018 and today 20 July and VVM says that they haven't received it. My account has been handed over to legal because MTN failed to reverse the charges for an upgrade whereas I haven't received the device. I write thi...

Mobile Telephone Networks [MTN] South Africa / cellphone contract

ErikaM13 on Jul 6, 2018

I entered into a new contract with MTN for R469 per month, I signed the contract on 30 April 2018 on the day the promotion ended. I have been charged R533 for the contract as their Customer care says it was only activated on 5 May 2018. The sales consultant who assisted me, Lyal Coombs wa...

Mobile Telephone Networks [MTN] South Africa / appalling agent service and do sold a bogus contract

SalaG on Jun 29, 2018

I had a phone contract with MTN that ended month end of April 2018. So because of the ridiculous data and minute charges mtn has I decided to end/cancel the contract and not let it go on a month to month basis.  As I called in to cancel I spoke to a lady that advised me on an R89 sim only...

Mobile Telephone Networks [MTN] South Africa / breach of contract

Jakus Venter on Jun 27, 2018

I tried to activate sms roaming after a trip to a neighbor country. Firstly the sms roaming did not work properly. Since coming back I have been unable to make or receive any phonecalls, sms, or access data networks. This has been going on for the past 5days! Numerous calls to your call...

Mobile Telephone Networks [MTN] South Africa / early termination

Ratoo on Jun 17, 2018

Goodevening, i had 2 contracts with mtn, in Feb i decided to terminate them as i was looking to buy a home, i called the mtn cuatomer care and was given an early termination fee of R2133.00 to pay, which i paid at the Mtn store in Westgate shopping centre on the 22nd of Feb 2018.on the...