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Mobile Telephone Networks [MTN] South Africa Customer Care Service

Mobile Telephone Networks Pty. Ltd.

14th Avenue
South Africa - 2196

Customer Support Phone Numbers

+27 11 912 4123(Head Office)
27 30
+27 83 705 7171(Customer Care)
19 19

Mobile Telephone Networks [MTN] South Africa Complaints & Reviews

MTN / night data not being deducted; 0605055809

CvR88 on Dec 3, 2018

Good day It's Monday 3rd December 2018. Please read bellow I upgraded to 60GB anytime data and 60GB night data on 22nd November 2018. Only received my pro-rata data wich was understandable. I upgraded through the call centre as to beat the rush of black friday in stores...I did ask the...

MTN ClearWater / cell phone contract

Hi my name is nompumelelo mbambo I took out a cell phone contract on the 29/10/2018 with mtn clearwater mall for 2 nokia 6.1 cell phones, invoice number:inv44901371 nokia 6.1 ta-1050 ss3/32za (11pl2bw1a17) black ct &nokia6.1 ta-1050 ss3/32 za (11pl2ww1ao2) white ct acc number:a5690441...

Mobile Telephone Networks [MTN] South Africa / fraudulent account opened on my name

Sinalo Gubangca on Nov 14, 2018

I have been interacting with MTN to close an account that was openned under my name in November 2017. And they consultant in the mtn shop I went to told me that the account has been blocked. But I have recieved an sms from vvm asking to arrange affordable payment on this account. I have...

Mobile Telephone Networks [MTN] South Africa / data bundle and mtn contract and complete lack of assistance or service

Candice Stevens on Oct 29, 2018

For two months in a row I have been billed and paid for my data package per my mtn contract and for two months this data has not been provisioned to my phone. Despite numerous phone calls to the call centre, emails to the billing department, and emails and phone calls to the customer...

MTN / refund

Yus1hoosen on Oct 25, 2018

In March 2018 handed all necessary documents to mtn for fraudlent acc.was told in 30days will be resolved will be resolved after numerous call only 30 may2018 they confirmed it was a fraudulent acc was told will be sent to credit department for credit it will take 2day for them to resolve...

Mobile Telephone Networks [MTN] South Africa / breach of contruct

Thoko456 on Oct 12, 2018

November 2018 I subscribe to MTN Contract for Samsung S8 with MSC cruise voucher for R5000 untill today I have not receive my voucher. I requested the condultant Senhle Mathebula to claim the voucher from day 1 I was told to go home it will be delivered to my physical adress but not. I...

Mobile Telephone Networks [MTN] South Africa / poor service

ishaa on Oct 12, 2018

MTN Incompetency 02.10.2018 - could not receive calls, all other functions worked perfectly fine. 03.101.2018 - after 4 calls & trying every possible code to unblock, finally reported to MTN, given ref: SMC 00006626898. Was told it will be resolved in 24 hrs, NOT working hours. 5.10.2018...

Mobile Telephone Networks [MTN] South Africa / mtn contract

ThokoJ123 on Oct 10, 2018

I signed a contract November 2017 with MTN Witbank for a Samsung S8 cellphone package including the Cruise Voucher for R5000. I requested the consultant Sinhle Mathebula at the store to claim the voucher as I did not know how. According to the consultant Sinhle Mathebula the voucher wa...

Mobile Telephone Networks [MTN] South Africa / fraudulent account in my name

MR Annoyed2 on Oct 3, 2018

I have try everything with this company I tried calling them, I tried email them absolute no response or feedback mom what what so ever trust me this is worst company in which you can have an issue with all they do is reply in SMS's. They say that the fraudulent account has been resolved...

Mobile Telephone Networks [MTN] South Africa / fraud by mtn - fraudulant accounts for services not yet used (data, minutes). breach of contract with consumer by mtn

Michelle Frauendorf on Oct 3, 2018

I received an account for end october - before I even use my points, minutes, data for an excessive amount. Mtn deducted unlawfully an amount of r2174 for september and now, even before I use my monthly allocations, mtn send me an account before I use the service. Mtn is corrupt. 26/08/2018 opening...

Mobile Telephone Networks [MTN] South Africa / service

Sandza on Oct 1, 2018

I was at Festival Mall today and I decided to pay my contract account at MTN the lady in the door she was helpful she handed the number so we can wait for the consultant which they come available eventually. but they ignored us me and other gentleman until one of the Indian guy ask one guy...

Mobile Telephone Networks [MTN] South Africa / accounts department

Charmz J on Sep 20, 2018

We made payment on the 5/09/2018 - R1473.00 05.09.2018 My husband incorrectly used a different number as reference. - Yes I saw the error and immediately contacted you. I also sent my POP and was assured they had attached it to our account - or whatever jargon was used. 13.09.2018 I called MTN...

Mobile Telephone Networks [MTN] South Africa / welcoming clients to your store

Pravin Pooran on Sep 14, 2018

Good Morning, I trust you are having a good morning thus far, I walked in to your MTN store at Stoneridge in Edenvale. The staff member opening the door did not even greet me or acknowledge my presence. Service starts with a friendly greeting and a smile. Trust me it costs you...

Mobile Telephone Networks [MTN] South Africa / poor service

eoddems on Sep 10, 2018

I have been a MTN subscriber since 1994 (in the area where I live, it has the best coverage of all the cell phone companies, unfortunately). 07 August this year I applied for a ‘Fixed LTE package' and was informed by the sales assistant that the process shouldn't take more than 48 hours to...

Mobile Telephone Networks [MTN] South Africa / early termination fee paid off within stated time frame

Matseba on Aug 31, 2018

I paid off the amount MTN stated I should pay within the time frame that was given to me. The amount was R9997.81. MTN took my account to VVM to further state that I owe them R2300, the reason to why I still owe this amount is not stated for me. I submitted proof to both MTN rentions and...

MTN / payment was done phone suspended

Antjie Meiring on Aug 24, 2018

I will send you the proof of payment for my account and with all the people I have talk to. Yesterday I was at my service provider in middelburg mall. Also proof af how I was talking to and the ref number of her email. I made a payment on the 30th of July the person at Absa bank switch 2...

Mobile Telephone Networks [MTN] South Africa / broken contract phone and bad service at mtn store

TerryAnne2 on Aug 17, 2018

Mtn Account Number : A5126884 I am really disappointed in the service I am receiving from MTN. My contract upgraded on the 13/07/2018 I then upgraded and received a phone a week or two later the phone was faulty a total OUT OF BOX FAILURE, it kept freezing and I could not use the phone the...

Mobile Telephone Networks [MTN] South Africa / mtn online shop

Flip Smith on Aug 13, 2018

I applied on line for an additional R39 data contract on 18 July 2018. I received a mail from the on line shop requesting me to email them a copy of my ID as well as proof of residence which I did on 20 July 2018. Only on 31 July 2018 I recieved a mail from heliosAdmin stating that the...

Mobile Telephone Networks [MTN] South Africa / galaxy j7

Nicole Koen on Jul 27, 2018

I am an MTN customer for the past 20 years. I am absolutely appauled and disappointed the way I havebeen treated the past month. November 2017 I got a new upgrade Samsung Galaxy J7. Within a few weeks time I started having problem with the phone screen. It seemed as if there was ink...

Mobile Telephone Networks [MTN] South Africa / collections department

aneleslim on Jul 25, 2018

Hello, I am an MTN customer and my account was handed over to you. I spoke to a consultant who was very abrupt and told me that I need to pay R13600 which is what I owe. I understand I had an outstanding amount of about R5000 From MTN which I needed to pay in order for the account to be sent...