Microsoft

Outlook [Case #:[protected]]
Microsoft Support [Case #:[protected]]
Microsoft Support [Case #:[protected]]

Your Outlook service is useless.

My original Microsoft request was to help me recover my send/receive emails through Outlook which stopped 10 days ago. Your tech tried to help with a remote screen grab and couldn't fix it so he helped me connect to Outlook to fix it. (The original tech was very good and helpful.)

Outlook techs have been a disaster. I have been dealing with them for 8 days. One reply by email every 24 hours is how they answer me. Their answer today, doesn't even make any sense. I can't get emails through Outlook which is why I am leaving Outlook at the end of this month and not renewing. All answers from them have been vague or unhelpful or confusing. That's not help.

I have been using Microsoft Windows for many years. Now when I have a problem I cannot get phone support-because you decided to stop it awhile back. But I have found "chat support" is not very good either. I was just told I was 10th in line to talk to a person. I do not understand why your service is so shoddy-especially when your competitors like Charter Spectrum keep getting better and better. I would request a phone call to talk with an agent. My number is [protected]. I know by providing this number it will probably get "intercepted" by a scammer which I don't understand either-Your services should be more secure.

today 4/2/21 I have tried to contact Microsoft 6 times I have been receiving threating emails stating that my Outlook account was going to be closed I have been ignoring these email until today the email I got first was the standard we are closing your account that is when I started to contact microsoft I didn't believe they were real but the second email I received frightened me so I clicked on the verify account and you guessed it I got hacked I even forwarded to you the email so I could be sure it was real I received NO response what a nightmare I guess in the hack stated I needed help and my phone has not stopped ringing with people checking on me. Make it easier to contact you and then respond
Angry in Wyoming

I pay $83.00 annually for more than 7 years to Microsoft for use of Office 365. In turn, Microsoft provides Office 365, and Outlook Mail. I have had the email address in Outlook mail of kristen.[protected]@live.com for more than 15 years. Every business contact I have made as a freelance copywriter and Ecommerce developer is in this account. I cannot work without access to this email account.

On March 3/26/21, I logged into my Microsoft Account and changed the phone number listed [protected] which is my homeland line, to my cell number [protected]. I did this for security reasons, realizing that if I needed to receive a text from Microsoft in the future, they would need a phone number that can receive a text message. When I did this Microsoft gave me a message saying the change might take up to 30 days, but my email access would not be affected. The next morning when I logged in, I was locked out of my account.

At the lockout sign-in, Microsoft told me to fill out a verify form. I did. The form asks for basic info, an alternate email account, for you to list 4 recent emails you sent from memory and to remember 4 subject line messages. I filled all of this out. I received a rejection saying I was not myself. I filled out the form now 4 times, each time receiving rejections.

I contacted Microsoft customer service on 3/37/21, and had lengthy, very lengthy conversations with them trying to unlock my email account. Both times I was told I had to wait 30 days. Both times the customer service representative told me my security was important. In both conversations I asked them to simply change the account back to the old phone number. They said no. I asked them to call me on both phone numbers to verify I was the same person. They said no. I have two open tickets for this matter.

My Microsoft open tickets are as follows:
#[protected]
#[protected]

1.As of now, I must sit without access to my paid subscription email for 30 days.
2.Representatives that I spoke with at Microsoft cannot tell me tell me what happens in 30 days. Microsoft has given me no written notice to their policy. In fact, they use an automated message to tell me I will have access to my email during a 30 day wait period to change my account phone number.
3. I pay Microsoft to use this email as part of my annual Office 365 subscription. However, since I am locked out of my Microsoft account, I am unable to cancel the upcoming auto renewal on my Microsoft Account. That seems convenient for Microsoft does it not?
4. Is locking a businessperson out of their paid subscription to Office 365 like a ransom ware? It feels like that to me.

If any logic is applied to this matter at all, people across the state of Minnesota subscribe to Microsoft Office 365. And of those people many will get updated phone numbers and want or need to change them within their banking, credit, and business. If a Corporation like Microsoft makes policy that results in changing a contact number and informing the consumer it will not affect their Outlook Mail, and then locks them out of their mail, that is fraud

I have been on the phone to tech support for multiple hours over the past 2 weeks. I am trying to defederate a domain with microsoft so ci can have it at godaddy. It has supposedly been escalated twice now with a promise of a call back that day. I NEVER GET A CALL BACK AND IT IS HURTING MY BUSINESS! I need this problem resolved NOW! My original case number was 2447190. Please get back to me with a SUPERVISOR! .

Whenever I call and give my case number I have to go through the whole story all over again. Do they not keep detailed notes of each call and promise they make?

From what I have been told thus far the issue is that another person claimed my domain by accident (Kim cullum at C3goatranch.com. she was a franchisee and did not mean to do this. She has not been a franchisee for 2 years now. I cannot use microsoft 365 which I purchased through godaddy quite awhile ago

I cannot get any help from microsoft outlook hotmail.Com. Starting two days ago, hotmail.Com no longer recognizes my password and cell phone number. This prevents me from accessing my e-mails, especially the urgent e-mails sent to me from my physicians and medical specialists. There is no available assistance that can be reached by phone, or even on facebook. Nobody ever responds. Can you please help me? this is urgent. Please provide me a phone number where someone will answer the phone. It would be greatly appreciated. Thank you.

Unfortunately, Microsoft, in a desire to collect information and extract money from casual users of "Word", makes downloading and printing a Word document virtually impossible without subscribing to their service.
Congratulations Microsoft, you have discovered a great way of assuring the failure of Word. I use Google Drive and Google Documents or Open Office (free services) for all my documents.
I have requested that all my professional service providers send documents in PDF or Google format.
I pay the bills, so they will comply!

Order [protected]
Case number [protected]

Ordered a Surface book 3 laptop on the 30th January which came to £3, 434.95 with an essentials bundle for my company. It was important because my old laptop was too slow and I was dependent on being able to work from home to earn money. Microsoft despatched this on the 1st February and took payment. I was told via email to expect delivery on the 3rd February. The essentials part of the bundle was delivered on the 3rd February but not the laptop. The delivery of the laptop was rescheduled a further 9 times. The delivery driver turned up with the laptop 10 days after payment had been taken. He then told me the system had rejected the delivery and that I could not have it and was returning it to the warehouse.

I phoned Microsoft support on the 10th Feb to find out why the laptop could not be delivered. They contacted the delivery company UPS and they said there had been a request to redeliver the laptop which coincides with me ringing them 4 days before to ask for assurances they would deliver my laptop. I then requested that I would like a refund because I had no confidence of getting the item redelivered any time soon. I need this laptop for my business and I need to get another one ordered from a company that can deliver it. I asked about their complaints process to be told there wasn't one.

I am now being held hostage with Microsoft because they are not willing to give me a refund until UPS has delivered the item back into their warehouse and then the system will take a further 7 days. I do not see why I have to wait so long as I never received what I had paid for. I also paid extra for leads, earphones and software that I cannot use. I still want to order the same laptop but cannot do this until I have been refunded.

Microsoft has suspended my long standing '[protected]@hotmail.com' email account due to (supposed) violation of their services agreement. This has been a much used account, linking all of my multiple computer/phone devices, for a long time & as such, this suspension is having a considerable detrimental affect on my day to day online activities, with the loss of access to the numerous emails sent to this email address over the years. I have repeatedly tried to contact Microsoft to dispute any such violation, having never had any issues over the many years I have had this account, whilst not changing my online habits at all. All I get in response is the exact same violation message but with none of the requested further information as to the exact violation.

There is a statement that there is no option but to accept the 365 OS on a new HP laptop i paid cash for. It also prevents me from enjoyment of new software that I have legal right to, being loaded in my new lap top. This is in violation of the Supreme Court decision against MSN United States v. Microsoft Corporation, 253 F.3d 34 (D.C. Cir. 2001)
This also is in violation of the 2014 (02/25/2014)
Unlocking Consumer Choice and Wireless Competition Act - Repeals a Library of Congress (LOC) rulemaking determination, made upon the recommendation of the Register of Copyrights, regarding the circumvention of technological measures controlling access to copyrighted software on wireless telephone handsets (mobile telephones) for the purpose of connecting to different wireless telecommunications networks (a practice commonly referred to as "unlocking" such devices). Reestablishes, as an exemption to provisions of the Digital Millennium Copyright Act (DMCA) prohibiting such circumvention, a previous LOC rule permitting the use of computer programs, in the form of firmware or software, that enable used wireless telephone handsets to connect to a wireless telecommunications network, when circumvention is initiated by the owner of the copy of such computer program solely to connect to such a network and access to the network is authorized by the network operator, thus permitting unlocked phones.

Directs the Librarian of Congress, upon the recommendation of the Register, to determine whether to extend such exemption to include any other category of wireless devices in addition to wireless telephone handsets (e.g., tablets and other mobile broadband-enabled devices).

Allows such circumvention (unlocking) to be initiated by the owner of such a device, by another person at the direction of the owner, or by a provider of a commercial mobile radio service or a commercial mobile data service at the direction of such owner or other person, solely in order to enable such owner or a family member of such owner to connect to a wireless telecommunications network, when such connection is authorized by the operator of such network. Prohibits such owner-directed unlocking from being construed to: (1) permit the unlocking of devices for the purpose of bulk resale, or (2) authorize the Librarian to authorize circumvention for such purpose.

Therefore MAN must, by established law unlock my new computer so that I am able to load and use any software that I have legal right to use in my personal computer privately and not be forced to use the Cloud or any other service not of my own choice.

I am locked out of my account, even though I have "reset" my password. I do not know what is wrong. I have opened a case with Microsoft, and the number is: SIR2784365.

I received an answer from "Diane" which I felt was vague, unhelpful and aggressively rude.

"Diane" from Microsoft Online Safety, is the first person I want to complain about. In her response to my original ticket, she did not explain things very well, and she came across as threatening.

Here's what I am talking about: "Microsoft suspended the account due to a serious violation of the Microsoft Services Agreement, Code of Conduct" what are the "serious violations" of the Code of Conduct did I do? She does not explain it."

"However, the account is temporarily reactivated with the expectation you will update the Profile Picture/Avatar or Mood to not be in violation."

I have no idea what this is talking about. My account has not been reactivated, because I still cannot get in it. And "expectation"? Do I work for her? I also have no idea what Profile Picture/Avatar or Mood is she talking about.

And here is the threat: "If you do not make the picture change within 48 hours, the account will be permanently suspended - with no option to appeal the decision."

So, I will be locked out of my computer with no option to appeal?"

"To change the profile picture from any platform or device, sign into your Skype Account."

I do not have a Skype account; If I "did" have a Skype account, it was a long time ago, and I have completely forgotten about it.

So, what in the Code of Conduct did I violate? The Terms/Code is 34 pages long. You want me to read through it and "guess" what I violated? And, why do the people at Microsoft have more control over my computer that I do?

Another thing Diane did, or did not do, was answer all of my concerns. I had written: "It seems to be a messed up system, and frankly, I would like to be able to bypass the whole thing, and not use the security to get into my computer; because "Microsoft" is hijacking my computer, ironically."

Here is my request: Can I bypass or disable the Microsoft security when I get into my computer? I do not want the security, because it is too sensitive and a hassle when it locks you out. I have not turned off my computer for two days because I do not want to get locked out of it.

Thank you,
Paul Gregor

28/1/2021
I am a customer of Microsoft and currently subscribe to Windows 10 and Microsoft 365. Over the last two days I have experienced significantly technical problems with the outlook email platform with multiple requests to change my password, over 20 codes sent for resetting. Resetting attempts that fail after the next login and locked accounts. I called you customer support department who were quick to call me back (thankyou) but after that proved completely ineffectual. They were dispassionate and neither of the support team whom I spoke with had any ability to simply say "sorry for the inconvenience" that I was experiencing

The approach of your team members was worse than speaking to two robots and the process was very laborious and required a lot of prompting from me to access the right places to try to reset the account.

For any organisation, the first code of professionalism comes from basic manners. Teaching your staff to apologise is something that would cost you very little but would give clients some feeling that Microsoft cares at all about the people who give them money. Today's attempt to reach out to Microsoft was truly disheartening and I hope that you will consider my complaint with the compassion that was lacking earlier today.

yours sincerely

Dr Zarina Shaikh
zarina.[protected]@hotmail.co.uk
[protected]

i have Received A Txt Message from this number +[protected]
The Sum Of 800000 Pounds To UR Mobile Draw. To Claim, Send UR name And Age to This Email:
[protected]@outlook.com

please Sir Tell me that is Real or Fack
what This is Real?

My Name is Hamza Khalil
Age, 22 old
Mobile [protected]
country, Pakistan
city, Kotli Azad Kashmir

I bought a new computer with Windows 10 installed, that cannot be activated. May 3, 2018 I purchased Windows 10 Home. This serial number does not work.

I spent several hours with Kevin Bart. Microsoft Community. He gave me several different fixes, none of them fixed my problem.

I decided to install the hard drive from my old computer, the Windows 10 was activated, into my new one but I am having the same problem. It will not let me use my purchased product key, it keep suggesting that I go to Microsoft store and purchase a new product key.

Is Microsoft in financial trouble.

On Monday January 11 2021 I was supposed to receive a call back from a Level 2 Technician at 1:00 pm PST that never happened. Next I called back on Wednesday January 13 2021 and was promised a call back within 2 hours. this also never happened so I called in yet again on Friday January 15 2021 and again was promised a call back within 1/2-1 hour time frame any you guessed it the same thing again. Finally I tried to contact them again via the get help app and was summarily dismissed by a screen announcing an error try again later. Needless to say I'm totally disgusted with your support personnel and am seriously considering cancelling my paid support subscription.

Tonight when I got home i was checking my account at 8:00pm or so and it was saying that "due to Microsoft violations on this account this account has been locked". I did nothing wrong! I want this fixed! I just got this account yesterday and already theres a problem. Help please. I don't know what the problem is but it needs to be fixed. Thank you for understanding.

-Vladimir Shakhirev

My name is Dina Smith, phone number is [protected] from freedom auto company, our account user name is [protected]@freedomautocompany.com.
I was having a problem signing in for my account in the first time, I called the customer service number provided on the confirmation email that I got when ii purchased my account. After the customer services keep transferring me to different department, they finally came out with a very weird/rude conclusion that i am the one who responsible to forget the used name or I even did not create a user name, however i tried several times to provide them with my user name which is the one on my account and they transferred me again to another department to the cancellation team saying that the i have to cancel my subscription and and repurchase again because there is nothing they can do for me and the girl from the cancelation department was able to confirm all the details and the username which is exactly the one that i gave them in min(2) during our phone call! it is very FRUSTATED to spend 45 mins for such an issue with a big company like Microsoft, i am very disappointed and unhappy for the service that we got for our company and paid a good amount of money for that.

So i bought an "X-BOX" gift card that I wanted for my 7 year old for Christmas as part of his gifts. Last Christmas I was told that if I made a family account that he would be able to access the money through his xbox whenever I added money. So i got this $50.00 X-BOX gift card that says on the back to redeem go to www.microsoft.com/redeem which I did. Needless to say my son is NOT able to access what he wants from his xbox. Sure he can get the games & subscriptions; however what he wants is V-BUCKS!
So of course I called Microsoft to see about transferring the funds or cancelling the gift card and taking it back and putting it towards my sons account but that is not possible and they refused to give any sort of credit to him. I am extremely upset about this. The thing I don't understand is if I'm buying an "X-BOX GIFT CARD" when you add it to the Microsoft account as its stated to do so...wouldn't it go to X-BOX! I did not buy a "Microsoft gift card". I feel Microsoft is ripping off customers especially those who don't know anything about X-box or whatever it is ...I feel their totally ripping off their customers. I plan to take this as far as I need to so it gets resolved and people in the future do not get ripped off.

Trying to take money off of your card without permission. They are trying to take money from my card when I deal with them with gift cards. I have been trying to get the problem fixed and they want to answer their calls or put you on hold and no one will answer it. I want something done to them. I want them to leave my card alone they have no need to try and take money from it. when I am using gift cards anyway. I want my money back and something is done to them for all this bs they are doing.

I spent weeks getting my favorite non-profit registered in order that I could give with bing. Once registered, I logged on, and made it my nominated recipient. It got changed back. Now, even though it is there, and I select it, and confirm, it refuses to allow me to give my donation where I want! I can change to another non-profit, but not to the one I want touse. Microsoft/bing ignore my complaints, passing the buck and closing it unanswered.

Why is this such a dreadful mess, taking donations and giving them where they want to, even when the desired non-profit recipient is there to be selected?

Why are the service team so unhelpful?

Is this all just a dishonest scam? Many others have told me it is, an they would never give the cash properly to a non usa charity, but I cannot believe they would want such a bad reputation to be broadcast.