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4.4 2862 Reviews

Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Microsoft reviews & complaints 633

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10:28 pm EDT
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Microsoft trial software

I would like to complain about my recent experience with Microsoft. I contacted Microsoft months ago once I realised that for some reason I had actioned a trial period for office software under a different email to the one I have access too. Originally there was no sign of the software I was automatically charged for when I logged onto my Microsoft account, so I was unaware that the software was still allocated to my account. Once I was contacted by PayPal in regards to an automatic charge added to my account I then contacted Microsoft directly and explained the situation... along with the fact that I never activated the initial trial software and had not intent of doing so. I was told by the customer service assistant that my subscription was cancelled. Months later and now I log onto my Microsoft account and have noticed the subscription is active and not intact cancelled as I requested months earlier.

Now after contacting Microsoft by phone I have been told that because I am over the initial 30day period for a refund then I must still pay for the software even though I never activated the original subscription (due to the fact that it was not even showing up on my subscriptions list!).

I would like to take my complaint further because I have been treated unfairly considering the mix up with my accounts and emails associated with the initial subscription, and I was given the impression that the subscription was in fact cancelled with my original contact with Microsoft customer service.

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11:18 am EDT

Microsoft windows updates

I really must congraulate Microsoft on its ongoing Windows update work and the ability of those updates to effectivly render PC's unusable.

Just in the latest round of updates alone an update has managed to stop my Vaio laptop from seeing the battery leaving me with a machine that cannot migrate to battery power. The internet is littered with complains over this issue with almost every brand of laptop and the solutions come think and fast, including the old chestnut of needing a new battery, but to no avail to many. This is just one exaply of the issues your updates are causing which come thick and fast. Time to rein back on the updates me thinks and put a little consideration into what you are doing in the bigger picture.

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9:38 pm EDT
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Microsoft google

I was trying to buy points from Texas HoldEm Poker tonight and I have it set up with Pay Pal.com but tonight it would not go through as Google jumped in and is trying to give me more security or something. I do not want Google in my games, I have them set up as I want them. Or is it just because of Windows 10?" All I want is Google to stay out of my pay pal account. How do I do this?

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11:53 am EDT
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Microsoft microsoft products being sold on https://www.lazada.com.ph

I would like to know if these products are legit? If not please put a stop to them and force Lazada to take them down. I logged in to legitimately buy several Microsoft software but I can't believe that these products can be sold for penny's of what they should cost. The seller claims they are selling legit licensed Microsoft software. It a shame that I had to pay over 100 dollars for something they are selling on here for less then 1 dollar.

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8:15 am EDT

Microsoft surface 2

windows rt is a os making for surface rt/surface 2 only but now some appication missing from windows store and windows rt os is discontinued Create impact for users Unable to download some applications

The surface used to say that windows rt was a mistake for Microsoft that created it and that it didn't pass attention and overlooked it. Users should not be affected by this mistake.

surface pro 1 has been upgraded to windows 10 but surface 2 only has windows rt 8.1. Later releases surface pro 1

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12:58 pm EDT

Microsoft xbox live

I have never purchased a microsoft xbox product. Now i get charged for items on my debit card everyday. i try to call support which is virtually impossible and now they have charged another $320.00 today so far. I dont even have a microsoft account to leave my number for a call back this is very frustrating so now i guess i have to file a law suit to get my money back my number is [protected]

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4:35 pm EDT

Microsoft Windows 10 and its programs

I just bought a new laptop that runs windows 10. It's been a nightmare. I'm a casual computer user, so I have to hope that any program or operating system is user friendly. so, first off: display model mode? what kind of joke is that? the complete lack of help or ease getting that fixed was pure hell. with no internet to set up my new computer, it made my new laptop an expensive paper weight. secondly: no help what so ever to explain programs without an internet connection? thanks for nothing. thirdly: registration to use programs consistently fails, and damned if I can figure out why.
Being unable to easily figure out how to use any of the programs because I don't have a home internet connection is my biggest complaint right now. it makes my expensive new computer virtually useless. Windows 10 has little to no help or tutorials on how to use the programs. I cannot even copy and paste the text of this complaint to Word. Soooooooo frustrating.
I've had a dislike of Microsoft since windows 95. This just reinforces my commitment to avoid purchasing Microsoft products. rather than adhere to any form of business ethics, it just seems like Microsoft wants to cheat consumers out of money by (metaphorically) selling discount bread that can only be toasted with an expensive Microsoft toaster.

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10:39 am EDT

Microsoft adchoices - specifically bosch video add

I get up every morning to check out the news. I love the MSN website and the news choices they have, but I constantly get the bosch ad with its music that over runs any video news cast or report that I am trying to watch. I can pause/mute and it will start up after 15-20 seconds. Please remove this annoying option or at least move the audio component.

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2:47 pm EDT

Microsoft unauthorized xbox charges on my work pay card

I have never owned a xbox I wouldn't even know how to turn one on I've never had an account on one but in 2 hrs time my whole check I worked all week for was gone I am behind on my rent and about to lose my car because of this they have been using since Feb but I hadn't noticed cause I haven't been able get on my online app and it was in smaller amounts bank of America has closed the case and denied me refund because it started in Feb which is even more reason to fix it I'm very unhappy I'm 42 single grandmother of 2 infants and I can not afford this.please help me

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5:09 am EDT

Microsoft my xbox games

I am logging in to my xbox recently and all but 5 of my games have been deleted and moved into ready to install and this has been happening for about 2 weeks so would really like for microsoft tish fix this issue because this is not okay and I am confused as to how this has happened.
My gamertag is Ellisio007 so if this actually gets read by anyone at Microsoft FIX THIS ISSUE please.

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1:59 am EDT
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Microsoft outlook

Hi, Trying again for n-th time. I am an original holder of a Hotmail address gotten before MS acquired them. It is [protected]@hotmail.com. Recently, I got my phone number changed from [protected] to [protected]. I'm trying to set my new number & I can remember my password. I try to go thru the recovery process which sends me a code which I enter but it asks me about CC#s for past purchases. I made purchases as a student between 2011 & 2014 but no longer have those CC numbers as I have lost them or had fraud a couple of times. There needs to be a better system. Right now it is designed to fail. I will be writing a BBB report because this is inexcusable. I tried with One Support which is basically useless. You really should try to help your old customers. I son't want a subscription, I'll pay single incident but that's it. I get the feeling MS is greedy. I also am a programmer, & have gone from MS evangelist to MS hater in one day. There is no excuse for this level of BAD service. It is inexcusable. Now, I have to change all my email addresses everywhere. My next computer will be a MAC because now I absolutely hate MS. This is horrible service that no company should be proud of. Your service stinks, nothing more, nothing less. -- Bill Shurtleff

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1:01 pm EDT

Microsoft nokia lumia 535

Good evening, I have a grave concern about a message I received on my windows cell phone device. I have attached screenshot of message. I have tried to contact MS support and apparently am declined support as my device is old and not under warranty anymore. It is very disappointing and very demeaning that I have to pay to get support. Please assist
[protected]@outlook.com

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8:04 pm EDT

Microsoft xbox charges

I had a card linked to my account and between April and June I had close to $800 of unauthorized charges for Fortnite and other games. Many kids do not understand that these items cost real money or the amount that they are being charged. I kept contacting the company who kept sending me auto replies and ignoring me. The chat agent kept saying my refund was open yet they kept auto emailing me that it was closed with no answers or results. They refuse to refund me though the charges were not authorized.

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6:06 pm EDT

Microsoft why no windows 11 onwards?

Why are you guys not going to work on Windows 11? Why continue to work on Windows 10 until the end of time? Are you guys just that lazy to not start on a new operating system? What is there to improve upon on Windows 10? Make Windows 11! Windows 10 has been out for four years now and no one has complained enough for Windows 10 to need an update. MAKE WINDOWS 11.

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8:24 pm EDT

Microsoft office 365 home

It, Is a crying shame that, an 85 year old Retired U.S. Army Soldier, that only uses Office and Excel 2 or 3 times a year to do his medicine list, Physician list, and Surgeries & Procedures list, yet must Buy your dammed product once a year. I have purchased your products for almost 30 years, this is the last time.

William L. Crittenden, Master Sergeant U.S. Army, Retired
[protected]@hotmail.com, [protected]@outlook.com
6601 S, West Shore Blvd. Apt 1224
Tampa, Fl 33616

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7:17 am EDT

Microsoft xbox one backwards compatibility

I do not like how I can't play every Xbox 360 game on Xbox One. I tried to play The Simpsons Game for the Xbox 360 on my Xbox One S because I have heard that the Xbox One was backwards compatible with the Xbox 360. I put the disc in only to have a message display on screen that the game could not be played. What's the point of selecting specific Xbox 360 games that could be played on Xbox One? Please do a system update that allows the Xbox One S play all Xbox 360 games.

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2:01 pm EDT

Microsoft scam

For last 2 years I get spam messages on my laptop and telephone calls on my home number indicating that unless I call a certain number my laptop will be frozen and I could face criminal chages unless I pay to have my account reinstated.

I have been to the Windows Store and have complained. Say they are aware but can do nothing and that Microsoft knows about this.

The other day this "spam" came up and then an alarm sounded out of my laptop which was quite loud and unnerving.

Everytime this page comes up on my laptop, I have to STOP what I am doing and manually shut laptop off to get it to end.

I am fed up and as much as I like a PC I am considering going to a MAC!

What am I to do? What can Microsoft Do?

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3:56 pm EDT

Microsoft being charged 3 times a month for the same service.

The original emails sent to microsoft on 2nd April:
Dear Sir / Madam,

I am writing to you to raise an issue about: Software, product or experience

The issue that I have experienced was: Started charging £7.99 by paypal for microsoft office on the 9th September 2016. Also started charging 5.99 for the same service on the 22nd. Started taking a third payment of 5.99 on Jan 2018. I have called on a few occasions to cancel these and get a full refund but it would appear the c.s. team have been told to make it as difficult as possible for people to cancel and be refunded. Days have been wasted and call-backs never happen! Lat 3 payment you took Transaction ID: 6G8227206M628951B invoice Z30Q9H07IWL7. Transaction ID: 1DS86450BR835031P invoice Z30R9BHAZ67G Transaction ID: 07W23893SE365552V invoiceZ30T7QWM44T8

It occurred on: 9/09/2016

This meant that I have been so upset by microsoft customer services that I gave up. However due to the injustice of this and the simplicity and support offered by resolver I have decided to take this as far as I have to in order to receive every penny back from microsoft.

An apology, an assurance that c.s. reps will be told to resolve issues and not just pass things around until the customer gives up and a complete refund of every penny I have overpaid for the same service. Please send this to the top or I will take it to the small claims court and let them deal with it. Thankyou

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sylvia Glover

Registered email address [protected]@btinternet.com
Order number Transaction ID: 1DS86450BR835031P, Transaction ID: 2P607225UK972930V, Transaction ID: 07W23893SE365552V

Cart Barn, , Hawcroft Lane
Cotherstone Durham
DL12 9PQ

--------------------Paypal Billing ID B-9LR551203N7956136
Status Active |
Description
Merchant
Business Name Microsoft Luxembourg S.a.r.l.
Merchant URL http://www.msbill.info
Bill Term
Initiated Date 15 Jan 2015
Total Billed Amount £415.48 GBP
Funding Source
Primary Funding Source
PayPal Balance What's this?
Backup Funding Source
Not Specified

Paypal Billing Details
You've authorised use of your PayPal account for future payments to Microsoft Luxembourg S.a.r.l.. You can cancel this authorisation by clicking Cancel below.

Billing ID B-6EF94369KW925911U
Status Active |
Description
Merchant
Business Name Microsoft Luxembourg S.a.r.l.
Merchant URL http://www.msbill.info
Bill Term
Initiated Date 21 Aug 2015
Total Billed Amount £257.66 GBP
Funding Source
Primary Funding Source
PayPal Balance What's this?
Backup Funding Source
Not Specified

Regards,

Sylvia Glover

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12:34 am EDT

Microsoft xbox one x

The black screen of death
I did not pay 500 dollars just for my one x to have the black screen of death this is my second Xbox one x I've had as the last one would randomly turn off I've been an Xbox fan for as long as I can remember and am highly disappointed my Xbox is showing signal sent to the hdmi but nothing Is popping up on my screen I hope this problem can be resolved I really hope you guys don't let me down...again.

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8:57 pm EDT

Microsoft xbox one

I am about to contact the Better Business Bureau. The Xbox/microsoft enforcement team is a very ineffective process. I pay for several consoles for several kids and am getting ready to switch to PS4. My son, and adult, got banned, again, by an 11 year old brat because the brat lost the game he was playing. Then, the child spam messaged my son 60 x in 3 minutes and my son kept reporting that. My son got banned! The process is a joke. No one EVER looks into the truth. I have the screen shots of the 11 year old calling my son horrible names and threatening violence, but there is no one to send this to. microsoft says this is the final decision. They have no appeal after you ask for a review, no email or department or even a forum where someone from microsoft actually does something. I have been in operationsfor over 30 years and this is unacceptable. I will be contacting the BBB tomorrow and Consumper Reports. This is the US of A. Not a communist country. Be fair or lose several customers. If anyone k nows where I can go to get some help please answer.

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Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
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