Microsoft

September 1,2022 I my laptop preview a message in writing and with sound. the message stated that hackers had got in my computer and do not turn off. one of the messages read All files and online accounts may be banned permanently. contact Windows Support @ [protected]. All so it read Access to the computer has been Blocked due to security reasons. Do not access or restart this computer. The message continued how I called the number believing that Windows was trying to assist me. However, google provided location for the telephone number that I callled showing a picture of location. Ok by now you know that I'm not that computer savvy. The information requested was to remote into my computer and they show my IP address with a list of hacker on my system a lot stating, ESTABLISHED. Well it seemed ok, it read After the operation completes,the tool will provide you with a report of the malicious software that was detected. Believing that I was talking with Microsoft rep. which voice of Asian, Chinses, well foreign speaking was possibly the company rep. However, I called another number for Microsoft and the same procedure was provided. This time the same voices but they told my not to shut down. How come it's so difficult to get help from the make of these product that we have purchased here in the United States. I'm confused who the help come from more Now than ever had to be. Is it Microsoft responsibility to provide protection from these hackers trying and becoming very much successful with my information? It will take years for me to correct successful Hackers criminal activity. I'm not able to purchase all the fire walls the our gov. have. I need help on fixing the problem of hackers having easy access to my personal information. How do we protect our information. This isn't fare that I can purchase Microsoft and not be protected for the world criminals that watches everything on my computer.

I ordered a Surface Pro 7+ bundle back in March 2022 with the type cover keyboard being shipped in mid-May 2022. While FedEx lost the type cover package, I have contacted Microsoft customer support five separate times to handle the issue. They kept blaming FedEx, however, they did not offer a solution to resolve my problem. I did everything that they told me including filing a claim with FedEx on June 2 which FedEx sent to Microsoft to approve and no response so the file was closed 3 weeks later. I had to reopen the file with FedEx and try calling back Microsoft to approve it. I have asked Microsoft several times if they could resend the type cover and they said that they could not each time. I asked to speak with a supervisor and they said someone would call me back within 10 minutes and then another 3 weeks went by with no phone call. Then they told me they would give me a reference number for a credit towards the type cover which is not in stock and they do not know when it will be back in stock. They said that I need to keep checking back and call when it is available to reorder. I asked them if they could just send one to me once it is back in stock, however, they said that they would not do that. I have wasted so much time and it has been over two months since the package was lost and dealing with Microsoft. They are not helpful and this is a very upsetting experience. I am going to return my surface and go buy an Apple instead. I have always been an Android person, but at this point, I want to get rid of all Microsoft products.

Good morning Sir.

I’m from Malaysia. Recently my company has bought me a brand new Microsoft Surface Pro X. After using it for plus minus 3 months, there are problems with the touchscreen and keyboard. When I search in the youtube, I found out this problems had encountered from the previous version.

And the best part was, there are no service centre in Malaysia that I can send this device to be check. All the checking will be done by the buyer and assist by your technical team or by microsoft online. For me I see this thing are stupid procedures since we are Microsoft customers. This is because your customers are not a technical person even though assist by your technical person by phone and it will take times. Furthermore, who ever by this products must be a busy person and have no times to sit down and troubleshoot this problems by their own.

And then, for an example you buy a brand new car. Then the car got problem, is it you just call the mechanic and the mechanic will assist you by phone to troubleshoot your car? Of course not! You surely send your car to the neerest service centre for checking! Because you are not a mechanic.

So, I think Microsoft need to have a service centre like Apple Product and it will easy the customers when there are problems arise. For your information, I have waste 1 weeks to find out how to settle this problems. That 1 weeks I can spend it for doing things that more profitable. I have in mind if this problems can not be resolved, I will throw this device in the rubbish bin.

I hope this problems can be resolve by your good company.

Thank you,

Mohd Khairulfadhlan Bin Mohd Dzurri

Product SN : [protected]

Registered email : [protected]@gmail.com

After installing the application, typing the letters seems to be duplicating the typed ones as shown. Typing kRShNaa results in ककृकृसकृषकृष्णकृष्णकृष्णा.Could some one resolve this issue and report

I upgraded from Windows 10 Home to Windows 10 Pro thru the Microsoft store. Paid $150.00. Used it for months then my computer unexpectedly crashed. I purchased a new motherboard but Windows reverted back to the home addition and the online support hasn’t been helpful. It consistently sent me to purchase the Pro license again. I’ve spent 3 hours today trying to get a live person to help, 3 hours yesterday trying to get a live person to help. Every phone number is just computer saying got to online support. The only way I could get a live person was to say I was purchasing volume licenses, that person says they are transferring me to technical support to help me but they just hang up on me. This issue is costing my company money every day that I can not use the pro addiction but I REFUSE to purchase the product again.

As much information as possible... Let's see... I have been on office 7 for years and years... I know full well that support has ceased, that is not the issue... I'm running windows 10 64 bit home on a dell xps desktop I purchased in 2007... All well and good... Windows went to get patches and updates...In the process, my office 7 was removed from my machine...

You need to understand, I do not want 365 or whatever, I used outlook constantly for email only... Word occasionally, excel seldom...

What my complaint is deals with the fact that I purchased office 7 for my use, have used it for years, now microsoft in their infinite wisdom has deleted the entire office 7 package from my machine... No warning, no questions ask, just plain & simple deleted the package...

That's not right... I want my office 7 back...

Bud Rusk

Since Sept of 2021 I have been getting doubled billed each month by Microsoft for use of their services. I have not been able to talk with a representative. When calling their phone number you are referred to a website that gives you no help with your problem. I was able to chat with someone on line but was told that the problem was one they could not resolve. They suggested that I contact my bank to discontinue the withdrawals from my account. The bank informed me that they would need to close my account to do that. Also that Microsoft should be able to stop the double billing. So far I have been overcharged $85.

Hi guys

In March 2021 I purchased on line the family edition of Microsoft Office 365 (Family edition).

In about May 2021 my laptop had to go away for repair and they wiped off all programs. I needed to reload the Office software again and there were 4 other licences left on my subscription.

I went to my Microsoft account and could not find the Office software, it had gone. Was reqesting that I buy a new subscription. Contacted Microsoft and they researched it, they asked for proof of purchase and dates etc and they eventually came back and said they have no record of me buying it and they took until Sept 2021.

1st November 2021, I bought a new subscription of Office 365 as my wife needed to study.

This month, March 14th, I was billed by Microsoft for a repeat subscription of Microsoft Office which must be a renewal of the the subscription I bought in March 2021. It is not showing on my Microsoft account, so I am unable to cancel it and I am unable to contact Microsoft by phone or email.

Phone messages direct me to online help that tells me to cancel it on my account but I do not know what account it is linked to.

I need a way to contact them, get a refund and cancel this as I will get billed every year.

Ñame clever chikandiwa

Location paradza

Country Zimbabwe

I'm 47 years

Microsoft has blocked me from my business email since Jan 26th. My secondary email has changed because i left that job and since they wont let me sign in I cannot change my secondary email. I have been on the online chat for two months. No change. I am also very concerned that when i turn on my personal pc the login seems to be the old hotmail address i cannot access and the same password for that email. I am worried that one day i wont be able to even access my own computer. That will effectively shut down my business. I have gone to the online chat forum for Microsoft and asked for tech support for this issue. They say they are connecting me to an agent. No agent has ever come online to assist me. I have lost sleep over all this and my business has been affected as I am getting work emails that i cannot access.

Yesterday (3/6/22) I made the mistake of purchasing Microsoft 365 Office online due to getting repeat messages that my Excel software was “unlicensed product.” I couldn’t afford to be locked out of my documents so I bought it and installed it online. Really messed up my desktop computer. I asked for tech help through a chat. I was 7th in line for service. The tech page demanded that I not leave that page or I would lose my place in line. I waited in line from 6:15 PM to 10:30 PM. They only waited on 6 people in over a 4-hour period. My issue was that during their installation, I lost multiple Word documents. Finally, the tech didn’t know which end was up so he transferred me to regular tech support through a chat. He indicated that my estimated wait time for a chat with them was 10 minutes. I decided to keep my computer page open to see exactly when they would respond. It turned out to be 1:43 AM. Ten minute wait time turned into over 3 more hours! Did they really expect me to wait until close to 2:00 AM for an answer? I just assumed the first tech transferred me to a department that was closed for the day. Ridiculous. So I waited a total of seven hours and my problem was never resolved. Luckily, I have a backup system and recovered all of my computer documents, but it took 4 hours to do so.

Microsoft obviously rolled out their 365 Office software when it wasn’t ready to be released. Has lots of bugs. I noticed today that I’m having other issues with my computer now that I did not have prior to the installation of this junk. Buffering. Photos blinking when I click on them, etc. I had already purchased Word/Excel a couple of years ago and didn’t plan to update it until I needed a new computer. Apparently, Microsoft is so desperate for money that they have to charge $100 every year now for their 365 Office software. Previously, they would allow you to use it for 2 years and it was transferrable if you changed computers, then it changed to one time use per computer. Now it is every year. Money grubbing at its best. Microsoft sells inferior software. They should be ashamed of themselves, not only for inferior software and money grubbing, but no customer service whatsoever. My question is: Am I going to have to go through this every year when I renew?

you have unintentionally withdrew $165.00 from my savings account with an overdraft of $21.41 on the 06-03-2022 Sunday @ 2:pm please let me know what that was for I really need to know willing to unsubscribe everything Microsoft

I have fraud changes on my credit card. And we don't have Microsoft Xbox. You guys need to straighten this out. The charges were for $58 $15 $67 $42 the purchase were made online with our card the card that was charged was Darren Dewitt

my checking account is being fraudulently bill by Microsoft for $ 29. 00 and $ 105.02 for no purchases and subscriptions ordered in many months in my Microsoft store history of purchases.

Noticed a charge on a credit card for $213.99, on Jan.3, 2022. It was a charge for purchasing coins, for a Gambino game 777. I absolutely did not authorize this. I've had trouble with their games for almost 7 weeks. Filtering spins forever, game reels spins for a full minute all the time. I would never buy more coins with all this going on. I went to Microsoft to find out "what's up", and my account is locked. It's impossible to find out what's going on. --Last week, there were two charges to my bank account, thru PayPal from Microsoft. I didn't make these purchases either. Paypal checked into it, and refunded my money to bank acct. Microsoft is doing shady business (?) Why so hard to get thru to them to ask questions?

Can anyone tell me if Microsoft rewards team have managers?
Since November 2021 I have being asking for one, and still waiting.
I have emailed over 30 times and got the same crap answer back.
Now I want to talk to a manager, thats not hard you understand that, but not the rewards team oh no thats to technical, to hard to action that request, or they cant read english, in that case your in the wrong job.
Had enough of the idiots with giving the same answer all the time, its given the manager may be busy, but after months of waiting, really, your that busy you cant send an email to say that... mmmmmmm.
I think the way rewards treat there customers is dam right rude and now getting stupid, hire some people who can do a better job than those doing it now, truth be told anyone can do a better job than those doing it now.
Simple request. I need to TALK to a manager.
If that request is to technical please leave a message and will try to make it easier to understand.

Microsoft is unwilling to block unwanted eamils from [protected]@wewe.global- i have emailed [protected]@microsoft.com for assistance with no response. I have received dozens of unwanted spam emails from the aforementioned.

I had received messages that my Office 365 subscription renewal date was approaching. So on July 27, 2021 I paid for a one year renewal in the amount of $108.24.

On October 8, 2021 I saw that Microsoft had deducted $108.24 from my account for Office 365. I contacted them and they refunded $108.24 but at the same time cancelled my subscription. So the $108.24 that I had paid no longer allowed me access. The amount I paid in July was in advance of the due date so essentially, I never got the subscription service for that payment.

When I address this issue with Microsoft online help - it repeatedly indicates it doesn't have information for my issue.

My computer started windows 11 without my consent and duing this time I could not work n my computer for 72 hrs. The download did not work and I fianlly was able to pause it and reset to Windows 10. Very unhappy as cannot get my printer to work or my scanner and the computer now runs very slow.
I have managed to get my files back but it has taken hours and hours of work to get the computer to even open up I will not be using Windows 11 if this is the outcome...Not user at all.!
Christine Schutz [protected]

Two times today I contact Microsoft Text Customer Service, since MS has no real customer service. The first hussy told me to turn off Windows Defender 4 times. Then she told me to NEVER turn off Windows Defender "no matter what". Never addressed the issue of my not being able to get access to my Window Account so I could install a scanner. Why the HELL do I have to have permission from a Microsoft Account to install anything on my computer? Hussy's name is Coleen.

Second time it's a jerk name Argel John. Equally useless. Never suggested any correction to get access. He told me to access another Technical Support and gave me the web address. PROBLEM. I need the same Microsoft Account access I can't get Access to to get into this site.

I get this message from Useless Argel John:
Kindly stay on the line while I'll be endorsing you over to them. Please be advised, that due to high volume of chats, it may take a while than usual to get you transferred to the next support team. But no worries, I'll be sending you now on their queue. I really appreciate the patience. Thank you for reaching Microsoft Support. Take care! December 31, 2021, 6:14 pmArgel John Don't close this chat. I will get in my car and
December 31, 2021, 7:42 pm

If note. This session started at 6:14PM.

Issue still not addressed. Never transfered to the other Support. NOTHING WHAT SO EVER.

MICROSOFT SUCKS.