Microsoft

Hello,
I don't know what is going on with your controller construction but I have bought 3 Xbox one controllers In the past 4 months and all of them has had some form of a drift. As a gamer we can't play FPS with a drift it messes up our aim. It's incredibly disappointing because before covid or could buy your product and be completely happy with. Now not so much. It's insane on how poor you guys have been making them. What worse is I read this (the link).
https://www.eurogamer.net/articles/2020-10-11-class-action-lawsuit-against-microsoft-for-alleged-xbox-one-controller-stick-drift-has-been-updated-to-include-the-elite-series-2

What's going on? R u purposely doing this or what? I've bought your controllers ranging between 59.99 to 75.00 dollars. I've nearly spent 200 dollars and 4 months just waiting to get Broken controllers, seriously!
The picture is my most recent controller that also drifts!

Hi, my name is Edward-Jude Kunkel. I am a teacher, I have a Surface Pro, and I use the Microsoft software for my job on a daily basis.. I returned / under warranty,   the defective power supply on july 25, 2020 and microsoft service center received it on july 31, 2020, and as of august 26, 2020 I still do not have the replacement!.  I have spent over 15 hours trying to get this issue resolved. I had to purchase a new power supply so I could do my job. I use my surface pro daily for over 8 hours a day and need to have a power supply to keep it charged. As I said, I feel I have submitted proof that the defective power supply was returned, signed by one of your employees and still they demand that I provide proof that I actually dropped off the defective charger/power supply. What happened to the "the customer is always correct!" I asked if someone on their end could call the service center, speak to "arias" (the individual who signed for the power supply) and was told "wedon't have a way to call service center directly, edward. What we do here is towait for their response on the ticket that we have raised. igot your point on that but the only way for us to communicate with the servicecenter is through submitting a ticket to them and wait for their response. I need to replace my son's computer so he can do his distance/virtual learning and was looking at the new surface pro as my nephew, wife and I all have a surface pro. With the service I have received, the way I have been treated, the length of time I have waited to get the replacement power supply (under warranty!)  with the way that your employees haveinsinuated/inferred that I and a liar/thief! I will not be purchasing a surface pro  or any microsoft product for my son! I will also be telling all contacts and social media abut how I have been treated by microsoft concerning an in warranty power supply. find below the transcripts from the chat I have had with yourcompany individuals. Again I do not expect anything to be done about this but I felt you should know how customers are being treated!
Begin transcripts:zenithmarie rendchat hello edward-jude! Hello! Thank you forcontacting microsoft support. I am zenith marie r. How can I help you today? Please be aware that ifyou switch apps or change focus to another window while working with us, youmay get disconnected from your chat session. To ensure the best supportexperience, please stay active in this chat window. Thank you for patientlywaiting on the queue. Welcome to microsoftsurface support. This is zenith and i'll be taking care of you today. May we have your firstname please for me to address you properly? Placed order forreplacement chargerstill waitingneed nowi am a teacher and I amusing my nephewsthanks for sharing yourconcern with us and we do apologize to hear the delay. It's a good thing thatyou contacted us about this today so that we can address this for you. Let mebe your partner in this whole process. Spoke to erikai'm the microsoftvirtual agent. I'd love to help you. Please briefly describe your issue below. Oh we completely understand. May I know if you have a case number from when you processed thereplacement?

Dear Sirs

I bought an HP laptop with a Windows 8.1 software on it in Pécs, Hungary on March 3rd, 2015. The programs included a Microsoft Office 2013 Professional Plus software, too. Everything was OK with it.

Later I was offered the chance to get a free update to Windows 10, which I managed to install a few months later.
The actual problem arose in 2018, when the October 2018 Wndows update apparently deleted everything from my PC: I know, lots of PCs had the same fate. As I didn't have a recovery disk, I had to pay a lot to have another Windows 10 software installed on it, but I still do not have a windows product key for any chance. But... at least it works properly: My actual problem is that I cannot use the Office 2013 Professional Plus program as I haven't got a product key for it.

I think It was enough for me to pay for the reinstallation (Quite a lot), not to mention that Offfice softwares cost about half of my monthly retirement benefit. And, let's agree on that: It was not me to be blamed for the loss of softwares but your October 2018 update: What I expect You to offer me would be a free Office product key I think I am entitlto have. Hopefully You will help me.
Sincerely: Kacsó László

Today I Namukuve Theresa - of mobile [protected] received a message from a one Dr. Mrs. Cristina confirming that I won 850, 000 pounds on the on-going draw by this company and that I should claim the same amount of money by contatcting her at Dr. Mrs. Cristina on [protected]@outlook.com
I want to know if its true so that I claim my prize.

There are NO customer service supervisors. NONE! I had an issue today, where an update messed up my computer. I contacted customer service who was unable to help, and also unable to transfer me to a supervisor as there were none. This agent was very polite, i feel awful for him. I can only imagine how many people he's had to deal with yelling at him because there are no supervisors to help when regular customer service is unable.

Automatic update

I get my computer the way I like it then you do an update and depersonalize it.

This pisses me off.

I am obviously not a genious.

It takes an inordinate amount of time to figure out how to get things back the way I like.

Inordinate in this case means with any luck at all I may have things back to "my" normal about the same time you do another update... Maybe.

Then I get to be pissed off again... Rinse and repeat.

Why do you put adverts up 50 times for games that if people wanted they would download after seeing them once or twice, not become totally annoyed with on the 50th showing, even worse on a continous loop, so like everybody does, do something else when they are on, they just loop.
I paid your rip off fee for one year, only to find it only applied to certain games, i alo dont need telling by a polar bear with a mortar 50 times how to select different options.
Get a grip, and reduce your adverts to once a day

I was overcharged more than $30 for a one year subscription as I am only using it, and only on one device. I found out when I went online that there is a single subscription price
Why aren't Microsoft Customers informed about two different prices when they purchase from the MS store?.

I received a message from mobile no.[protected] at 02.09 am. Quote(YOUR MOBILE HAS GIVEN $800, 000 IN 2020 UK MICROSOFT NEW YEAR MOBILE PROMO TO CLAIM SEND YOUR NAME MOBILE NUMBER AND YOUR AGE TO [protected]@outlook.com) UNQUOTE

I have been a loyal MS Office customer for over 25 years and have had the same hotmail email account in over 20 years. Lately, the Rewards team has been picking on me, every time when it was time for a reward to be paid. I have been one of the first users joining the Bing rewards program, and I have a plan that gives me a $5 gift card after accumulating 5, 250 points. My husband and my daughter, who joined the program much later, need 6, 500 points to get their gift cards.
Today my rewards account has been closed. NONE of the reasons applies to me. Neither do I live outside the US, nor do I have multiple hotmail accounts. I had to leave for Germany a few weeks ago as my dad had been admitted to hospice. That is why they are giving me a hard time? Really? Shame on them!I am very, very upset and feel cheated. I will close my account and advise my husband and daughter to do the same. We will not be using Bing or Explorer anymore and switch completely to Google accounts. Next laptops will be Apple.

I bought this game because I was looking for a clean fun family racing game unlike grand theft auto. However I am having second thoughts. I am upset and disgusted and discussing the issue with a lawyer. Why would you have a saying of
"Death to [censored]s"
In your game? My twin 13 yrs old daughters came to me while I was cooking supper to tell me this.. They were very emotionally upset. Thank goodness my African American friend and kids were not over that evening. I purchased the car for proof and have it videoed on my phone and am thinking of going social media about this. What would that do for Microsoft? How can we resolve this racial remark? I have not posted it yet but will be awaiting a response soon..
[protected]
I am available most anytime 7am till 11pm

Re: [1168727] sunday, January 19th 2020 I had over 1, 110, xxx plus gold coins that I was plann...
Tue, Jan 21, 2020 7:02 am
marty84 ([protected]@verizon.net)
To:gameinsight_issue_[protected]-7cde53973c45376 Details Slideshow
ps in reference to just sent 1 million gold coins STOLEN FROM ME, BY YOUR PROGRAM-EMAIL COMPLIANT- ice-marble fjord[island], mystery shore [desert island], -where I was planning to buy-build a 1 million gold coin "OBSERVATION TOWER" SOON-WITHIN10-20 DAYS BY JANUARY 30TH 2020.[IN REFERENCE TO:sunday, January 19th 2020 I had over 1, 110, xxx plus gold coins that I was planning to buy an 1million gold coins observation tower for the desert island or the ice marble something island, but I still needed 2000 cut marble and 2500 yellow dust. today January 21st 2020 Tuesday, the 1 million gold coins is not there. WHY?..WHAT KIND OFA CRIMINAL SCAM ARE YOU RUNNING? THAT YOUR PROGRAM STEALS 1 MILLION GOLD COINS FROM YOUR USERS!...I WANT MY1 MILLION GOLDCOINS BACK, IMMEDIATELY..THANK YOU.]

Compliant.jpg
I DID NOT SPEND ANY OF THE 1 MILLION GOLD COINS SINCE JANUARY 19TH 2020
?
SO WHAT HAPPENED TO MY1 MILLION PLUS GOLD COINS SINCE JANUARY 20TH 2020, NOW UP TO OVER 1, 210, XXX PLUS GOLD COINS.

?
DOES YOUR PROGRAM AUTOMATICALLY -STEAL- 1 MILLION GOLD COINS FROM YOUR USERS./
?
IF TRUE,
YOU GOT A MAJOR CONSUMER PUBLIC RELATIONS PROBLEM
...
ROBERT GREEN, [protected]@VERIZON.NET, DT2V1QW, COPY TO MICROSOFT CORPORATION'S CEO-BILL GATES

-----Original Message-----
From: The Tribez Support Team
To: ROBERT GREEN
Sent: Tue, Jan 21, 2020 6:06 am
Subject: Re: [1168727] sunday, January 19th 2020 I had over 1, 110, xxx plus gold coins that I was plann...

### Do not reply below this line ###
The Tribez Support Team
January 21, 2020, 06:06 -0500
Hello,

Thank you for contacting our Support Team - this is an automated message to confirm that we've received your request. One of our agents will get back to you as soon as possible.

It would greatly help us if you could provide the following:

- Detailed description of the issue;
- Screenshot of the issue, if possible;
- Any troubleshooting you've tried.

Thank you for your patience!
ROBERT
January 21, 2020, 06:06 -0500
sunday, January 19th 2020 I had over 1, 110, xxx plus gold coins that I was planning to buy an 1million gold coins observation tower for the desert island or the ice marble something island, but I still needed 2000 cut marble and 2500 yellow dust. today January 21st 2020 Tuesday, the 1 million gold coins is not there. WHY?..WHAT KIND OFA CRIMINAL SCAMAREYOU RUNNING? THAT YOUR PROGRAM STEALS 1 MILLION GOLD COINS FROM YOUR USERS!...I WANT MY1 MILLION GOLDCOINS BACK, IMMEDIATELY..THANK YOU.
From The Tribez Support Team. Conversation ID: #1168727

1Attached Images

Today i receive a message from this number +[protected]

"YOU HAVE BEEN AWARDED OF 800, 00 POUNDS IN THE 2020 UK MICROSOFT MOBILE DRAW TO CLAIM YOUR PRIZE SEND YOUR NAME, YOUR AGE AND MOBILE # TO [protected]@outlook.com."

please tell me is it real and fake?
My Name is RAMEEL AHMED
AGE: 23
COUNTRY: Pakistan
MOBILE : +[protected]
MY EMAIL: [protected]@gmail.com

My complaint is related to unethical behavior of Google Industry Staff. I have submitted several forms complaining about the unethical behavior of Google Industry staff. They have consistently supported a Scammer consistent stay in my computer from March 2018 until now who has use my bank card, Adobe Creative account, Polaar account, FB, basically she became me and used all my applications and then harassed the family and friends in my contact.

I was retaliated by Google Industry Staff by not having my emails accounts renewed or having to be renewed three times per day, emails not being forwarded, or sent, complaints such as this once not being sent, requests being delayed to facilitate the Scammer remaining in my computer longer, assisting the Scammer in new access points onto my desktop.

I have submitted 3 complaints to IC3.gov and no response from either report and I am fairly certain they did not receive them. Just as I am certain you have not receive any of the previous 4 complaints I have submitted.

Mattie Lowery - [protected]@aol.com

I am submitting for your consideration a copy of email I have received which I consider is abuse in many accounts: 1) this Canada 2) Hotmail accounts should not be used for such disgraceful campaigns.
Here is copy as received: Thank you!

From: President
Sent: December 12, 2019 10:30 PM
To: [protected]@hotmail.com
Subject: Send a message to Dems that you support President Trump

Donald @donald • 1h @realD... • 8h
THANK YOU AMERICA! CLICK HERE to help me beat the crazy dems. I am your President WORKING FOR YOU. Here is bumber sticker you. Click to protect America
8.1K

21.1K

I have a old computer that had your software on it and it expired. I questioned if I should renew it. I saw on the web that there was a discount offered of 30% to renew. I renewed it and when I received my statement I was charged the full amount of $52.04 instead of being charged $36.44.
Please credit the difference or cancel it entirely.
8666124268CO
Best Regards
Gary Cremeans

Support Case Number : [protected]

I Have not used the account [protected]@hotmail.com for over 10-11years or more years, as such this account should have been deactivated; furthermore, my old and unused (by me) Hotmail account [protected]@hotmail.com has been hacked and has been is being utilized to send unauthorized and unwanted spamming emails using my name.

Due to length of time that has passed since this email account was created there are many questions that I am unable to answer.

I am requesting that this account de deleted/destroyed. Failure by Microsoft to accomplish this will [lace all liability for damages to unsuspecting victims by the hacker(s) on Microsoft.

I can be contacted at: [protected]@outlokk.com
or
William J. Arnone
Special Agent Supervisor
Florida Department Of Law Enforcement
1030 NW 111 Ave Miami FL, 33172

[protected]@fdle.state.fl.us
O: [protected]
C: [protected]

It's to complicated. And is the worst of the worse has lidertly has rune me in my business why did you have to mess things up. There was notting wrong with window 7. Get rid of this piece of [censored] and bring windows 7 back. Period if it aint broken leave it along you have millions of unhappy people since we had to convert to windows 10 so funken fix it.

Hi, this is Satish Chary, I'm using Microsoft 540 (Windows 10) mobile 📱. Recently my paytm account was activated, suddenly it showing paytm is unavailable. Ok i uninstall the app & tried reinstalling it is showing Couldn't install. We'll try again later & it is showing error while downloading. Screenshot attached.

So, please do need and update the paytm app ASAP.

Thanks & Regards,

R. Satish Chary

[protected]

Sent from my Windows 10 device

I recently noticed a charge of 107 on my card for Microsoft. I contact the company which I have done multiple times. They are not helpful in solving and continue to close. I haven't used the account in years that the charge is associated with which they looked up from my card so I do not know if its authorized or not. I have tried multiple times to reset this account. They are not willing to assist per"privacy" however they have my card and the login information. Basically I was told I will be charged this for the rest of my life or I can go through my bank in a dispute and I guess ask for a new account so that I can't be charged moving forward. This is ridiculous. I understand privacy but this is beyond and no control when they are looking at the account? It is going to take 2 months for the charge to be disputed and I am in the middle of buying a house. Interestingly enough also the charge could be reversed within 30 days if I could login or have assistance with password rest. I will never again purchase a Microsoft product. I will use only through work because I have to. Also very interesting that I did not have this card at the time I had this computer or product for grad school but the charge came through on the day I was utilizing work items from my phone so my guess is apply pay was able to pull. I am extremly upset and I will continue to lodge a complaint on each and ever sight I can find. I am sure there is an illegal piece in here!