Metro by T-Mobilemy bill my service and my husband's bill and service

Today I spoke with four different people one of them being Moses ID number 60802 prior to him I spoke to a man named Jose which I don't have his ID number prior to him I spoke with a woman when it was apparent to me that I was being charged an extra $40 on my bill because they told me I made a change in the middle of the month which I did not because I paid my bill off in full I was told in the past that they would have given me an extension on my bill because of all the problems that I had and today I have had nothing but problems with the people that work there I was treated rudely my husband's phone he made a payment at the store which I don't know why is not showing up on you guys is end but now his phone isn't off and wear out the $60 to pay the bill and the gentleman Moses doesn't believe me my husband went back to the store they're trying to tell him he didn't pay so now you're Moses said I have to take action with the police for $60 I want the phone turned on I am not happy my phone number is [protected] my husband is [protected] I want to hear back from someone as soon as possible I am not happy

  • Updated by Vanessa soares · Oct 17, 2018

    Metro pcs had the worst customer service department I have ever experienced

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