Alcohol Service
You do NOT need to check everyone’s ID specifically if it is a separate transaction. It is not a state policy and is ridiculous. We will absolutely not being buying alcohol from meijer anymore!
Desired outcome: Remove the stupid policy
Charged double for item at check out.
Today at check out I was charged for 2 items when I only purchased 1. This is the second time that this has happened at this store only it was a different item. The store is at 9905 Dixie Hwy. in Louisville, KY. 40272 The item was Poise Ultra, it was on sale for $15.39 and I was charged $30.78. The last time this happened I went back to the store and took my receipt and stood at the service center for 25 mins. I am not going to do this today. This store never has any check out lines open, some people do not like to use the self check out lines. I really like shopping this store because it near my home and generally you have what I am looking for. But I think that I am going to change to another store. My ticket # is A016203UXH1QQES CHECKOUT PROVIDED BY SETH.
Desired outcome: I would like to be refunded my money, you can send it to my home.
Scanning Driver's Licenses for Alcohol Purchase
It is beyond necessary to scan the barcoded data on a driver's license to verify a persons age to purchase alcohol. There is an extensive amount of PII (Personally Identifiable Information) contained within the barcoded data, and is considered a violation of the Privacy Information Act.
Desired outcome: Inform all associates to stop scanning IDs and enter the birthdate.
You know you want to [censored] about us wanting to scan your id for beer and wine ETC' all that is for the protection of you and the store and the cashier to make sure that you are old enough. And it's not for keeping records on your wine, beer, or cigs buying.
Closed service counter
In December I was returning a broken product on the 2nd but the service counter was closed, we shop between 6-6:30 so we brought it back on The 9th and it was closed so again on the 16th closed again. The manager said it was due to registers were down. So we had to them it to another Meijers just to return my item. witch was 15miles out of my way. I bought pants for my husband they were too big so we took them back so we could exchange them on January 20th and the desk was closed again. So I had to again take them to the other meijers.on February 4 th i tried to cash in a ticket out of the lotto machine cause the lotto machine had an error so it gave me a slip to get a refund at the service counter but closed again. The next week there was a different manager there and the counter was open. I have contacted Meijers prior but got no help, I was told he service counter hours were 8am - 10pm. This is unreal!
Purple Cow Sundae Cones Fudge
I purchased Purple Cow Sundae Cones on 2/17/22 at the Meijers on Meijer Dr. and Maysville Rd. in Fort Wayne Indiana. (store # 138) lFast Lane 100 at 11:40 a.m. I was greatly disappointed that even though the picture and description showed a fudge sauce core in the ice cream none of the cones actually contained any fudge.
Management
My wife is 2 months pregnant. She requested to work only a few days like my sister. Instead they give her more days and have her lift more pounds than she should in pregnancy.
She called in one day to check her bleeding and the managers comment was she shouldn't have gotten pregnant. Funny thing is, she was pregnant before she started working there. We found out within these few weeks.
They have no right treating her like [censored] and had no right to give us that insidious comment. We're at our snapping point.
Desired outcome: Fire them, replace them, sue them.
Employee
Hello, my name is Marlene Marion and my email is, [protected]@gmail.com. When visiting Meijer on Adam Road in Rochester Michigan on 2/19/22, I was in the unlimited line to check out. My sister was behind me and two other ladies behind her. As we stood between the aisles waiting for our turn at the unlimited checkout self-serve a woman came up, looked at us and got in the line in front of us. I told the lady that we were all waiting, and she said that no one was in the third line. I said, "what third line, we are all waiting for our turn in the unlimited line". She then proceeded to scream at me and tell me that there is no longer a single line, there are three lines now.
I shop at Meijers all the time and I have a Citi bank Meijers credit card with you and during the pandemic and beyond we were instructed to make a single line for unlimited, keep the aisle open and wait our turn. When I went over to the employee whose name was Ismerralda (wrong spelling) to ask her to honor the ten minutes we had already waited in line, she proceeded to raise her voice and tell me that there are three lines and has always been three lines for over 2 years and the woman had the right to get in the other line if she wanted to. She then went over and talked to the woman who was with the woman who was screaming. I believe they all knew each other.
When I told her I was going to complain, she said go ahead and turned and walked off. I did complain to the manager, and she said she would talk to her, but as a valued customer I wanted to alert you to how I, a valued customer was treated. You told me I was valued when you sent me yet another free 10-dollar letter to spend. for shopping in your store. If this was something that was the norm, I would have followed the order and been ok with it.
Desired outcome: I think signage is needed to prevent this from happening again and possible training as well. I was not only unhappy, but a bit taken aback by the employee who allowed it to happen. Please let me know what you think about this situation.
Meijer Chunky Applesauce
My complaint is that the jar you put the applesauce in has ridges and I never
can get all of the applesauce out. I would like to see you put the applesauce
in a plain jar. Then I would be able to clean out the jar.
Thank you for letting me tell you what I would like to see happen.
P.S. Love the applesauce.
We shop at Amherst and Avon Ohio stores. Like your products and your store is the only one to carry chunky applesauce.
Staffing
Manager Lamar assigned fellow employee Salem to do carts. Salem was assigned O register as a cashier. She was not trained to do carts, she was not given the proper equipment by him such as the best and any mistakes she made would have reflected on him. The pay for doing carts in this location is higher than what she was getting paid as well. Lastly...
Read full review of MeijerPharmacy
This occurred around 1:30 PM EST on 1/11/22 in the Meijer Pharmacy in Englewood. I went to the pharmacy and requested a flu shot. I was asked if I had an appointment and advised I didn't and was doing the walk in like the sign out front said was acceptable. They were very rude. They pulled the sign inside and wrote on it and told me they would be with me a...
Read full review of MeijerEmployee behavior
Hello, This incident occurred on 1/8/22 at approximately 3:30pm at the Meijer located at 40445 S Groesbeck Hwy, in Clinton Township, MI. I was standing in the designated Shipt self-service line (I am a Shipt Shopper) and there was an employee, I believe her name was Amanda, who politely asked if she could sneak in front of me to scan two quick item...
Read full review of MeijerNo assistance available to help with Christmas shopping.
I attempted to finish my Christmas shopping. However, all the help at the Mchenry, Illinois store. Was on register. Help? Really, yes employees? No such thing in Mchenry, Illinois. Security all over the store like cockroaches. Done with Meijer. Went elsewhere. What a joke!
Desired outcome: Lost a family of seven for Christmas shopping
Mary B. Self check out
I went through the self scan on 12/31 at 12:54 pm. MARY B. was working the self scan with alcohol for a party that I am attending. She watched us check out the entire time. I even looked at her & smiled, she looked at me with no emotion, like she hated her life. I showed her my ID & she asked"are you the youngest" i said"im paying for it" bc that has how it has always been when i purchase alcohol at this store. She snatched my ID out of my hand & said "I didn't ask who's paying for it, i asked if you were the youngest". As she scanned my ID about 20 times bc she didn't know what she was doing. As she was doing this she said "i couldve asked both of your for your IDs but i didnt, did i?" I have NEVER received anything less than good customer service at the franklin meijer, except for today. She had the worst attitude & was entirely rude so no reason at all. I probably will not be coming back just because of her.
Desired outcome: Refund.
check out non self serve
You quite obviously do not want my business I do not even enter your stores without seeing if there is a checkout lane with a person. I immediately leave if there is not an open checkout lane. If you think that you can force me to use self checkout think again. I just shop at your competitors. I have been a longtime customer and a senior and will not use your self serve lanes because I won't put someone out of work. You expect people to do the work for you and don't even offer a discount for doing it. If this situation does not change you have lost a customer.
where are the checkout people?
Staffing levels
I tried to give you my business twice today, once at Wixom Meijer the second at the Commerce Township location. Both stores had lines backed up all the way through the clothing departments. not only was this upsetting to your customers, but to your staff as well. I decided to wait for the self checkout this evening at the Commerce Township location (16 persons waiting, just on one side), when it was my turn, I noticed a woman slowly self scanning a shopping cart full of groceries. I asked the attendant why she isn't enforcing the 15 items or less, her response was "I don't care, i was supposed to off of work 30 minutes ago". Unbelievable.
I am from the Greenville, MI area and want to fully support local business as much as I can, but this was the last straw. Maybe Meijer should focus more on hiring, retaining and paying the correct staff a substantial wage instead of spending Millions on getting your logo on a Hockey helmet. This was you wouldn't have to use the excuse "no one wants to work".
Desired outcome: Refocus on what's important to your Company, the Customer!
Meijer storage bags
Gallon storage bags leaking immediately, defective. All leaking at corner(seam). Made a complete mess of fridge. Only one bag did not leak.
Desired outcome: Replacement
Lake n Trail Boots
These boots were purchased in 2020 and only wore a handful of times. Very very disappointed in the quality! They are not cheap boots and bought them thinking they would last a little while, paying more than $100. Two seasons and maybe wore 7 times.
The sole is completely coming off. They are worthless!
I will never by this product again.
Cindy Wagner
[protected]
Gaming system
This company is so corrupt, I received a confirmation on a gaming system and after calling them and asking if I can pick it up early, they cancelled my order and gave it to someone else. This is ridiculous. I literally was trying to get it for 3 hours and when I finally get it they give it to someone else. I will never shop or recommend this store to...
Read full review of Meijer and 1 commentBeing charged for customer in front of me and no apology.
Good morning, I visited store #104 in Columbia Ohio yesterday. While in the check out lane, my cashier was also, I believe, the customer service manager, and was answering the phone and dealing with issues while ringing up the customer in front of me then my order. I alerted her to the key pad still saying "payment approved waiting on cashier". She...
Read full review of MeijerCustomer service
I went in to the Florence Ky store to buy some clothes but fitting rooms were closed due to covid. What exactly does covid have to do with the fitting rooms being closed? The entire staff and the majority of the customers were maskless. This is completely idiotic. So I get home and a few of the pants were too large so I called the store and asked what time the service desk closed and I was told 10 pm. So I run up there and get there at 9:10 pm to exchange for smaller sizes and the desk closed at 9 pm not 10. I spoke to the manager but he wouldn't do anything to fix the situation. Now you have completely lost my business. I will never shop there again. I use to grocery shop there until it started being routine that the sale items were always out of stock. Now the customer service is almost as bad as it is at Walmart . I can see you don't care about your customers whatsoever and don't mind losing business. There are plenty of other stores to shop at that does value their customers. It's pretty bad when the manager himself agrees with me on the Walmart comment. That says a lot. I am returning everything I bought tomorrow and will not be back. Hopefully this opens someone's eyes and some changes are made. This is completely unacceptable. If the fitting rooms had been open all of this could've been avoided. But I guess that's where covid is hiding just waiting to infect someone... it's not anywhere else in the store. SMH
Desired outcome: None
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