Meijer reviews and complaints 1
View all 767 complaintsMeijer - Pharmacy
I put in for a prescription refill at the pharmacy on Airport Road in Jackson, Michigan for an essential, but common medication. I was told that there was no refills so I needed to contact my physician. No problem. I called my physician to refill my prescription and they sent it electronically to be filled. Problem happened is that the Meijer pharmacy failed to receive the transmission, blaming it on a computer bug, although other meds that I requested came through. I was told by the pharmacy to contact my physician to try again. I did this and got the same result. I ended up doing this four times total electronically with all of them the same result. The fifth time I had the doctor give me a paper slip instead and I personally handed it to the pharmacist. They complained that the signature was stamped instead of handwritten, but stated they will personally contact my doctor. The next day (by this time I ran out of my medication totally), I was told that they never received a paper copy. This medication is synthroid, which is not a medication that you want to go without if you on it. I have now started receiving my meds elsewhere because at least now I can receive them in a timely manner. The time of this occurrence happened started aprrox. 2-19-24 and I finally received my meds from another pharmacy on 2-27-24
Desired outcome: Better training for pharmacy especially communication with customers and physicians if there is a problem and it sounds like your electronic system needs a severe upgrade
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This also happened to me with one of my medications (it was a controlled substance) and they kept acting like it was MY FAULT and getting snippy with me and refusing to fill my prescription! I had to keep calling up to my doctors office and explaining that sending it over electronically isn’t working and it needs to be verbally called in and that is what finally worked after going TWO DAYS without my medication! They are also messing with my meds (same med. Due to be filled tomorrow but they are REFUSING to fill it on the fill date because according to them “since you got it filled a day early for the past 3 months! You should have enough medication!” They think I’m stock piling my meds?! I have the drug and alcohol tests I take monthly that proves to my insurance company that I take everything EXACTLY as prescribed so if they want to blame the insurance, that’s not gonna fly with me! I find it ironic I get a text message at EXACTLY 9:06 am on Friday ALREADY saying I had to wait until the 18th for my med when the refill date is on the 17th! I hadn’t even called to try and fill it early and somebody just decided to come in and first thing this past Friday morning was go into their computer system and send me that nasty unnecessary text and in what world would I have a “weeks worth of medication” the day before a refill day?! I’m sick of the BS and discrimination I get at this pharmacy so I think after this month, I’m gonna switch to a new pharmacy because I’m sick of being treated like a criminal for wanting my prescriptions filled on the fill date!
I agree I feel people should know the way these people treat us