Meijer reviews and complaints 1
View all 762 complaintsMeijer - Pharmacy
I put in for a prescription refill at the pharmacy on Airport Road in Jackson, Michigan for an essential, but common medication. I was told that there was no refills so I needed to contact my physician. No problem. I called my physician to refill my prescription and they sent it electronically to be filled. Problem happened is that the Meijer pharmacy failed to receive the transmission, blaming it on a computer bug, although other meds that I requested came through. I was told by the pharmacy to contact my physician to try again. I did this and got the same result. I ended up doing this four times total electronically with all of them the same result. The fifth time I had the doctor give me a paper slip instead and I personally handed it to the pharmacist. They complained that the signature was stamped instead of handwritten, but stated they will personally contact my doctor. The next day (by this time I ran out of my medication totally), I was told that they never received a paper copy. This medication is synthroid, which is not a medication that you want to go without if you on it. I have now started receiving my meds elsewhere because at least now I can receive them in a timely manner. The time of this occurrence happened started aprrox. 2-19-24 and I finally received my meds from another pharmacy on 2-27-24
Desired outcome: Better training for pharmacy especially communication with customers and physicians if there is a problem and it sounds like your electronic system needs a severe upgrade
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