LocalNet Internet Services reviews & complaints
LocalNet Internet Services complaints 27
Here is a fine example of how Localnet.com thinks and operates; (1) I sent an email to localnet to cancel my acct with them...5/29/18 @7:15AM. (2) Localnet received and processed my...Read full review
LocalNet Internet Services - product and dial up service
I called local net today and got hold of a operator named Gabe. I tried to explain to him why localnet counseled my access accelerator feature 6 days before it was to expire. Gabe was very blunt rude an unprofessional when talking to me. My service with accelerator was paid up through the full month of May 2018 and then there after I downsize to regular dial up without the accelerator. On May 26th 2018 the access accelerator was cut from my dial-up even though I've already paid for it until the end of May 31st 2018. When I call localnet about this problem Gabe was very rude to me and said that there's no proof it was cancelled on the 26th through the 31st of May. I asked to talk to his supervisor he said there is no such person but I can email his manager. I asked him why isn't there anybody looking over him. Someone I can talk to directly other than him. Gabe said he has a manager but I have to email him. According to Gabe I pay for the whole month of May 2018 which takes me up to May 31st, but Gabe told me the billing cycle is actually May 28th. On all my previous monthly payments they all were paid the very last day of the month. So there's an overlap of four days that I already paid $12.95 per month then the new charge of $9.95 a month is from the 28th of May until the 30th of June. I told Gabe directly that there's something wrong that there is no way you could charge somebody money and then when there's a mistake you act like there's nothing wrong and refused to even go down the refund Road. I told Gabe I wanted to cancel my service with local net he says fine. You have to either fax email or send a letter to local net.com, I told Gabe why don't you just take my information from me right now and cancel my service. I said you had no problem taking my money and charge me monthly service or the phone. So why can't you verbally take my word and cancel my account. Keep in mind the whole time Gabe was very rude and unprofessional when dealing with this manner.
I am going to file a complaint against local net.com with the Bureau of Better Business.
People need to know about this company who is just ripping off people. They owe me at least $12 in credit back to my account but I will never see that. Like I say there's more than one way to skin a cat. Thanks to social media I am going to put the word out there about this company and hopefully more people will come forward and leave comments about how they were unfairly treated.
I called looking for a new internet provider. Found LocalNet in our phone book and called. Customer service handled my call immediately since it was a "new sale" - I had alot of questions and felt...Read full review
LocalNet Internet Services - bill for the services I never got
I was checking my bills and noticed that someone called LocalNet Corp send me a bill for the services I never got. I even don’t know who they are and never heard their name before. I called them to say that I know they are scammers, but they told I can’t prove my words and hang up.
I asked for this so-called account to be canceled because I never subscribed to it anyway but I am still being charged for it. I considered using their service at one time and filled out the...Read full review
I signed on with local net and was excited about only paying $9.95 a month and a fifteen dollar startup fee. The service was so slow that I could not get anything up online and when i spoke with...Read full review
LocalNet Internet Services - worse company ever
Canceled service 3 years ago, however they insisted that we switch to keep our email address which we were charged for yearly apparently, then 3 years after cancellation we get a letter for demand of payment, , , not a bill or anything, , , a demand of payment for $20 dollars, it was 2.47 for email address and 16 dollars for our credit card cancelation 4 times. yes they charge you 3 dollars everytime your credit card is declined. why was it declined because it had expired! are you telling me they couldnt tell the date was expired when they were punching it in? This is THE WORSE BUSINESS EVER if your considering using them i suggest taking your money and burning it, youll have a lot more fun and a better time with it that way!
LocalNet Internet Services - bad service
I canceled Localnet 2 months ago and got another internet provider.Everything was going good untill they sent me a letter about updating my account.So I went online to talk to somebody and they did not help me.The person I wrote to said he could not cancel my account because I was suppose to call, even though the guy was from customer service.Then about three weeks later I got another letter about the same updating problem.So this time I called localnet.The person on there said that he did disconnect the service (so I thought).Then 2 weeks later I got another call saying that I needed to pay for their service and then today I got a letter of demand saying that if I did not pay that they would take me to a commercial court.The thing about that is the court is located in New York and I live in Califorina, so basically they got me over a barrel.The cost they want me to pay though is unbelievable.They wanted me to pay $31.90.They charged me $12.00 for decline fees which I think is just downright stupid.So if you are getting any internet provider DO NOT GET LOCALNET.Just because the price is right, doesn't mean the service is.
LocalNet Internet Services - scam
Yesterday I signed up for localnet..the lady never said that it was a dial up company..she also said the I could cancel @ anytime... I found out from the tech that I needed a part to make it work which cost from 20-50 dollars..When I called back to cancel it after being on hold for 2hrs..the lady informs me that they have already charged my account and the only way for me to get my money back is for me to submitt a letter...in the later I have to say that I want my money back... from there a team will review it and decide if that are going to give it back...
LocalNet Internet Services - never get localnet
I was a custumer with localnet but i never will be again.I revived a notification from localnet telling me that my account with them was closing because they no longer had accees to my bank account and that was find with me cause i was out of work at that time. Then i recived a latter two months later telling me that i own them this crazy amount they charge me 4 times in 2 months 4 a decline fee so i called to find out how to fix this an lower this fee because i feel that i should not of been charge if i had no accees to the internet. Let me say the man who took my call was a complete (JURK)he was mean an could careless about me or my business at one pont he had me crying an all upset he was telling me that in no way could he lower my payment an its not his problem thats life i asked him if i could talk to someone higher then him an he just keep telling me that he was the highest then he humg up on me. I will keep telling my family my friend never get localnet.
LocalNet Internet Services - cancel service and still being charge total rip off
I was told that I could get the internet without having a home phone but turns out you have to have a home phone. I tried to cancel my service but they told me I had to do it by email, fax of send a letter by mail. I email to company and the company still was taking money out of my account each. I found out about this and call to see what the reason was for this and they tell me that I called customer service and left the email there to cancel my service but I was suppose to email the cancellation department but I wasn't told that at first. I have been getting ripped off for four months now ans I think something needs to be done about this Localnet company. I see that people are having the same complaint about this company so I know this is how they are treating their customers. Sad but true this is bad business for everybody.
LocalNet Internet Services - stole $167 for services that were not wanted or ever used
first of april i called to check on services for an internet provider and called local net i gave them my credit /debit card number so i could speak with someone about the details and the lady sais i had to give it to her in order to proceed so i did and when i moved on past her i talked to a man about services and he said they were not wireless providers so i told him i did not want services so he reconnected me to customer service and she refused to let me speak with a manager or give me corporate number all i want is my money back because i never set up an account or used it for that matter and to tell the public how wrong i was treated and it appears there are many of the same complaints
LocalNet Internet Services - scam
this company needs to be put out of business, we used the service for a week and then we cancelled, then i noticed my credit card was still being charged, my husband made 3 calls to them over a period of 2 months telling them to cancel service, we did what they asked, sent them letter to cancel because they told us they could not cancel over the phone, kinda funny that they can start your service over the phone but can not cancel over the phone, they still refuse to cancel, so the only option i had to do was to cancel the credit card that they were charging month after month. So everyone needs to be aware that this is a scam to get more $$ for a service you are not using..
I canceled from LocalNet in December on their web site / my account. They keep charging me now for 4 months after the fact! I have talked and faxed them 3/4 altogether and STILL they tell me they...Read full review