CB Fast Food Chains McDonald's

McDonald's review: undercooked food & rude employee ( 4 comments)

EsterS of Sacramento, US

Jun 01, 2012 7:48 am UTC

Resolved

I bought a mighty kids meal with chicken nuggets for my 6 yr. old daughter on 5/31/12 @ 8:35 p.m. As she was eating her nugget she asked me if I bought her fish nuggets because they tasted like fish or something. So my friend tasted one and told me that it seemed like they were undercooked. So I checked them out and sure enough they were squishy, slightly pink and a little raw. I called the McDonalds Manager, Monica Robledo who took my personal information and asked me if I wanted them replaced or anything for the inconvenience. I told her my daughter wanted her chicken nuggets so I was going to take them back and get them replaced with some cooked nuggets for her and she said OK. I arrived and a cashier asked if she could help me and so I approached her and told her that I spoke to the Manager Monica about the undercooked nuggets and so I gave them to her and she hands them to the Manager who was right behind her in the food line and the cashier tells her its the nugget lady and the Manager asked for a new box of nuggets and hands it back to the cashier to give to me. As the cashier gives me the new box of nuggets, I asked her if she checked that they were fully cooked and so I opened one and told her yes, they are cooked and as I am walking away the cashier tells me "Okay and don't come back again.." and as my head twisted immediately to her she says "just kidding"...and I told her "if my daughter gets sick over this, you bet I will be back". My husband was sitting at a booth watching TV and I went to tell him and never did the manager or the employee come apologize for the remark. I am very upset that the manager did not handle this and instead had me deal with the cashier. I am also upset that she allowed the cashier to make a rude comment to me when I think I had every right to bring back some uncooked chicken nuggets. At no time did the manager approach me to apologize for the inconvenience, she simply gave them to the cashier to give to me. I felt that they thought "okay go ahead and complain...now what do you want", but I know undercooked food can be very dangerous so I wanted to make sure they knew that and saw it so it wasn't just a complaint. I was ready to show it to the Manager but she never approached me, she just grabbed it from the cashier and put it down and gave me a new one. I also think that the employee had no right to make that comment to me when I am a paying customer and have every right to complain about the undercooked food. Then I tried calling the McDonalds 888# for concerns or compliments and it sends you straight to a voice mail only.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

4 comments

Add a comment

Idocare

139 comments

Idocare of US

Jun 01, 2012 11:37 am UTC

did your daughter get sick?

Regions Bank Employee

59 comments

Regions Bank Employee of US

Jun 01, 2012 11:47 am UTC

That is horrible. I would never go back there again. How is your daughter?

anamorzaid

1 comments

anamorzaid of US

Jun 04, 2012 11:18 am UTC

I'm so sorry that happened to you! This manager didn't follow corporation rules. Iv worked for McDonald's for about 3years and I won't ever eat at one again! I could write a book of all the disgusting things that go on behind the counter. If you do decide to eat there or any other fast food restaurants please pull forward check your bag for the right food and specifications. Always keep your receipt. I know that it isn't your job to do this, but it will make it easier for you in the long run. Most times there is two phone numbers on the receipt. One is for the corporations number and one goes to the restaurant . I would call corporation and tell them of the incident. They will send you a gift card that you can use at any McDonald's so you don't have to go back to the same one.

jhatboy

4 comments

jhatboy of US

Jun 22, 2012 3:57 am UTC

I am deaf. you are doing right thing to do. but next time whatever it happen again..inform general manager in morning cuz general manager always work in 1 shift or mid shift(11am to 6pm) so he or she can handle both of manager and employee. Plus make sure u tell them every details what happen to u. if general manager cant handle it call supervior or the owner. sorry about what happen

McDonald's - I got a food poisoning eating their food 160

Resolved

McDonald's - Completely wrong order, had to return twice 64

McDonald's - Made my 15 year old daughter afraid of work 129

McDonald's - Why are your ordering diet coke? 100

McDonald's - refund policy 5

McDonald's - Manager and employees

McDonald's - Drive threw order taker and over function of facilitie.

McDonald's - the whole experience today 3

McDonald's - smoke house burger, waiting time and service

McDonald's - Poor management wrong order

View all McDonald's reviews and complaints

McDonald's Contacts

McDonald's phone numbers

+1 (800) 244-6227

Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number

23%
Confidence score

United States

+1 (888) 424-4622

Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number

Canada

+44 370 524 4622

Click up if you have successfully reached McDonald's by calling +44 370 524 4622 phone number 13 13 users reported that they have successfully reached McDonald's by calling +44 370 524 4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +44 370 524 4622 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +44 370 524 4622 phone number

13%
Confidence score

United Kingdom

+61 298 757 100

Click up if you have successfully reached McDonald's by calling +61 298 757 100 phone number 13 13 users reported that they have successfully reached McDonald's by calling +61 298 757 100 phone number Click down if you have unsuccessfully reached McDonald's by calling +61 298 757 100 phone number 12 12 users reported that they have UNsuccessfully reached McDonald's by calling +61 298 757 100 phone number

4%
Confidence score

Australia

+64 800 539 4303

Click up if you have successfully reached McDonald's by calling +64 800 539 4303 phone number 2 2 users reported that they have successfully reached McDonald's by calling +64 800 539 4303 phone number Click down if you have unsuccessfully reached McDonald's by calling +64 800 539 4303 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +64 800 539 4303 phone number

New Zealand

+43 810 001 212

Click up if you have successfully reached McDonald's by calling +43 810 001 212 phone number 5 5 users reported that they have successfully reached McDonald's by calling +43 810 001 212 phone number Click down if you have unsuccessfully reached McDonald's by calling +43 810 001 212 phone number 6 6 users reported that they have UNsuccessfully reached McDonald's by calling +43 810 001 212 phone number

Austria

+45 33 266 000

Click up if you have successfully reached McDonald's by calling +45 33 266 000 phone number 2 2 users reported that they have successfully reached McDonald's by calling +45 33 266 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +45 33 266 000 phone number 8 8 users reported that they have UNsuccessfully reached McDonald's by calling +45 33 266 000 phone number

Denmark

+33 130 486 000

Click up if you have successfully reached McDonald's by calling +33 130 486 000 phone number 5 5 users reported that they have successfully reached McDonald's by calling +33 130 486 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +33 130 486 000 phone number 10 10 users reported that they have UNsuccessfully reached McDonald's by calling +33 130 486 000 phone number

France

+49 897 859 4413

Click up if you have successfully reached McDonald's by calling +49 897 859 4413 phone number 156 156 users reported that they have successfully reached McDonald's by calling +49 897 859 4413 phone number Click down if you have unsuccessfully reached McDonald's by calling +49 897 859 4413 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +49 897 859 4413 phone number

94%
Confidence score

Germany

+353 15 138 181

Click up if you have successfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have successfully reached McDonald's by calling +353 15 138 181 phone number Click down if you have unsuccessfully reached McDonald's by calling +353 15 138 181 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +353 15 138 181 phone number

Ireland

+31 205 642 666

Click up if you have successfully reached McDonald's by calling +31 205 642 666 phone number 0 0 users reported that they have successfully reached McDonald's by calling +31 205 642 666 phone number Click down if you have unsuccessfully reached McDonald's by calling +31 205 642 666 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +31 205 642 666 phone number

Netherlands

+47 81 556 000

Click up if you have successfully reached McDonald's by calling +47 81 556 000 phone number 1 1 users reported that they have successfully reached McDonald's by calling +47 81 556 000 phone number Click down if you have unsuccessfully reached McDonald's by calling +47 81 556 000 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +47 81 556 000 phone number

Norway

+351 214 405 300

Click up if you have successfully reached McDonald's by calling +351 214 405 300 phone number 1 1 users reported that they have successfully reached McDonald's by calling +351 214 405 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +351 214 405 300 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +351 214 405 300 phone number

Portugal

+34 917 547 890

Click up if you have successfully reached McDonald's by calling +34 917 547 890 phone number 1 1 users reported that they have successfully reached McDonald's by calling +34 917 547 890 phone number Click down if you have unsuccessfully reached McDonald's by calling +34 917 547 890 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +34 917 547 890 phone number

Spain

+41 216 311 200

Click up if you have successfully reached McDonald's by calling +41 216 311 200 phone number 4 4 users reported that they have successfully reached McDonald's by calling +41 216 311 200 phone number Click down if you have unsuccessfully reached McDonald's by calling +41 216 311 200 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +41 216 311 200 phone number

14%
Confidence score

Switzerland

+90 444 6262

Click up if you have successfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have successfully reached McDonald's by calling +90 444 6262 phone number Click down if you have unsuccessfully reached McDonald's by calling +90 444 6262 phone number 3 3 users reported that they have UNsuccessfully reached McDonald's by calling +90 444 6262 phone number

Turkey

+86 400 920 0205

Click up if you have successfully reached McDonald's by calling +86 400 920 0205 phone number 2 2 users reported that they have successfully reached McDonald's by calling +86 400 920 0205 phone number Click down if you have unsuccessfully reached McDonald's by calling +86 400 920 0205 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +86 400 920 0205 phone number

China

+852 28 807 300

Click up if you have successfully reached McDonald's by calling +852 28 807 300 phone number 3 3 users reported that they have successfully reached McDonald's by calling +852 28 807 300 phone number Click down if you have unsuccessfully reached McDonald's by calling +852 28 807 300 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +852 28 807 300 phone number

Hong Kong

+91 112 460 4047

Click up if you have successfully reached McDonald's by calling +91 112 460 4047 phone number 8 8 users reported that they have successfully reached McDonald's by calling +91 112 460 4047 phone number Click down if you have unsuccessfully reached McDonald's by calling +91 112 460 4047 phone number 7 7 users reported that they have UNsuccessfully reached McDonald's by calling +91 112 460 4047 phone number

7%
Confidence score

India

+63 28 635 490

Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 2 2 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click down if you have unsuccessfully reached McDonald's by calling +63 28 635 490 phone number 15 15 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone number

Philippines

+27 860 000 040

Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number

South Africa

+66 26 964 900

Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number

Thailand

+1 (312) 291-9224

Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number

United States

8800 707 4499

Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number

32%
Confidence score

Russia

More phone numbers

McDonald's emails

mcdonalds.customercare@us.mcd.com

100%
Confidence score: 100%

Support

McDonald's address

110 N Carpenter St., Chicago, Illinois, 60607, United States

McDonald's social media
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 09, 2026
View all McDonald's contacts