discusting
I was going to complain about the Mcdonalds in Fort Chiswell Va, its off I-81, right beside the Bp. Well I was reading all the complaints that were already posted and realized it must be the company's fault itself/ Obviously if the company itself cared about the customer they would make it a priority to make sure the restaraunts were doing thier jobs. Today I went to the Mcdonalds in Fort Chiswell and at the drive thru we said we wanted ketchup, well we went through the bag only to find they didn't give us any ketchup. Well this is not a big deal, after all, its only ketchup. So I go in and they dont have ketchup in the dining area so i have to go to the register. I was amazed at what was going on in the kitchen! They had the kitchen over crowded and then over half the employs were walking around with their shirts untucked and one of the men had his uniform shirt completely unbuttoned! It was so discusting and the shirt he had under it was obviosly dirty with stains and grease spots all over it and even had holes in it. And what was even worse is that he had a greasy looking pony tale and it didn't even look like it had been combed. I was so discusted and then when i got back to the car i realized they had gotten my order wrong. So I stupidly went back that night hoping that sense the shift had changed I could get better service. Well this time everyone was dressed better and looked cleaner only they completley screwed out entire order up. I ordered a Chicken Ranch BLT sandwich with grilled chicken, well i dont know what i got but it wasnt a BLT. It didn't have any bacon on it and they put crispy chicken on it. And then they gave us a salad and we didn't even order a salad. And this is not the only day either, any time we order ice cream they are either out of ice cream or the machine is broken or something. I dont know who is in charge of placing orders but they need to check inventory and make sure they order enough to last. And they need to make sure their employs are more presentable. Who wants to eat food prepared or served by a grease ball? And any time i order their fries they are always over cooked. I think i have learned my lesson. I'm not going back. And if the Mcdonald's corporation cares they will take care of this problem. But I
think after all the complaints they have already gotten they should have already taken care of it. So maybe this is a hint that the Mcdonald's Corporation cares nothing about the customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
none made
Tonight l felt like a strawberry pie as they are not long on the menu. I went in to the store 8813 in Barrie. l asked for 4 strawberry pie the employee turned and said there is none before she could finsh her sentence l said l will wait.. It took them almost 20 mins to make my order, when l inquired why it was taking so long they informed me they were busy and the pies just were put in the oven. NOw l am a little angry the manger, who looks no older than 21, maybe pregant at lease l hope she was because her shirt was not tuck in and it was very dirty, l asked her why as l was an employee of Mcdonalds years ago and l know the routeen of the business when you run out more is put in when l said this to the manger she said they were selling the pies very fast that evening and one other reason was the muffins were in the oven. Now l am not sure but muffins are a day time seller so that excuse has left me to make this complaint.
The staff, as l am sure are great workers they have no idea what busy is. Please this is not a franchise store so l think it should be run more so by the book. Thank you Kathy Linton
The complaint has been investigated and resolved to the customer’s satisfaction.
unsafe for children
3rd MARCH 2009 (5:PM) - This afternoon after school i took my kids (7yrs old & 5yrs old) to Mc Donalds SM CEBU City PHILIPPINES. My 5 yrs old son order a Happy Meal as I was preparing his food I asked him if he can go to the counter to get a gravy refill. So he went to the counter and ask, but then he came back to me and he was crying he said he hit his foot so I said its ok. So I diverted his attention playing with his new Happy Meal Toy. When we were about to leave he told me he could not walk because his foot hurts, I thought he was just making drama. When I look at his foot (the one his complaining that he got hurt) it was bleeding. So I called the Manager and told her what happened and showed her where my son get his cut. She did not react or say anything, I even asked her for a 1st aid kit she called her staff to get if and did not even said sorry. I was really pissed off my son was wearing flip flops that its hard for him to walk at the mall, specially our car was parked at the other side of the Mall Building. I had to carry my 5yrs old boy all the way to the car.
How lame was that! I just hope that the Mc Donalds will do something about it! You should make sure your structures are well placed and secure enough that you cannot hurt anybody specially children.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was in Cebu in January /09. Visited three different McD's on many occasions (my primary food source in Cebu!) I never saw any safety issues except for the security dudes toting shotguns.
Step outside to see filthy, local 3 and 4 year olds sleeping on the sidewalks.
And you're worried about your child stubbing his toe? Sheeesh! Put some shoes on him.
Disclaimer: This is NOT an endorsement for Cebu. I hated it there. But I found McD's there to be as good as anywhere.
Try the chicken nuggets and spaghetti combo. 124 pesos.
bad language
I share a similar complaint with the woman above--- with regards to treatment of customers at the Mcdonalds in Shippensburg. And for the record-- the second comment about stretch pants was incredibly rude and uncalled for. I have been frequenting Mcdonalds off and on in this area since 2002, and the last straw which has drawn me to complain and forward my...
Read full complaint and 2 commentsmcd in el monte sucks
So my dad went to buy some mcDs for the family in El Monte. The first time my dad did, he ordered 2 small yogurts, but the lady gave him 1 large instead( trying to act smart ). My dad wanted to get 2 small ones for my brothers. She shouldn't have tried to act smart, they are suppose to satisfy the customers not trying to make them mad. today my dad went...
Read full complaintphotos stolen by mcdoanalds
Last month there was opening of Mcdoalds here in Sialkot Pakistan. I was surprised to see that the billboards used for their advertisement used my photo, which they took from my flickr account.
They did it without my permission and they must be ashamed of it. I have uploaded the photo of one of their billboards for evrybody to review, please. Following is the url
http://flickr.com/photos/mirzairfan/3261960707/
I have original raw files with exif data.
Please take necessary action
The complaint has been investigated and resolved to the customer’s satisfaction.
A.o.a
in sialkot macdonald a female staff member named sidrah z a loose character girlz.she always sits wth diffrent type if men.and always try to give favour to men.kindly change that corroupt lady..and dont defame your organization
Yes i agree. Also there is staff behaviour problem. Employee name Usman Shabir counter attendent. He is most of the time behaving roudly and ready to give taunting smile to customers. This is discusting and surly damaging Mcdonalds image over all.
very poor service
The same letter, i wrote to the international website
Mac Sialkot selling very poor quality of food, the bread always not freshed, the chicken patty as well not freshed, the latus they used very bad.
Today i eat and my order number is 14672 and my name is Rizwan and mobile # [protected] .
Please take seriously action .
I hope you do action.
Best regards.
Rizwan Tariq
taking money
i was handed back 20 dollars short after simply purchasing an orange juice i gave the lady a fifty dollar note and paid roughly 23 dollars for it, as soon as i realised i contacted the owner and he was extremely rude and hung up on me..
i then seeked advice from department of fair trading to ask them to look at the camera footage as i still had the reciept and correct time of service so i did.
i was then told to take the reciept into the store and i did to be told the owner would get back to me and suprise suprise the phone call never came i am a mother of 3 children and cant afford to have this happen i no longer eat there and advise to others not to either simply go to another maccas.
The complaint has been investigated and resolved to the customer’s satisfaction.
How could you not realise that you'd been that short changed? If you'd handed someone 50 dollars for something as small as an orange juice, surely you would have checked the money you were getting back before putting it into your purse? Then you could have bought it to the attention of the crew member who served you who probably would've been very apologetic for their mistake. I can assure you that you definitely weren't short changed on purpose, after all there would be no gain for the crew member in short-changing you.
McDonalds also have polices and procedures in place for customers who dispute the change that they receive. If the cashier who served you had disagreed with the fact that you gave her a $50 note, the draw would have been counted to back up your claim. As you can understand however, you would have to do this relatively soon after you had realised you'd received the wrong change due to the fact that cash drawers are meant to be changed every couple of hours. Without doing either of these things, there's would be no way for the managers/owner of the maccas you visited to know whether or not you were telling the truth. Unfortunately, people come into maccas all the time claiming to have received the wrong change when they haven't. Understandably McDonalds can't just give out change to anyone who makes these claims! Having the receipt doesn't actually prove anything, except for the fact that you bought an orange juice from maccas. For all the management knows, you could be lying about receiving the wrong change in an effort to score an extra $20 for your wallet.
Having said all that, the manager who answered your call (and it probably was just a manager, not the owner of the store) treated you wrongly. He should have written down your details and investigated your claim. Or got someone more suitably trained to deal with your problem to call you back. However, he may have mistaken your call for a prank, as a large number of people prank call Maccas stores everyday.
If you really want to worry about your $20, go to the head office of McDonalds in your state. They'll contact the store you visited and they'll probably get into a lot of crap for poor public relations. Plus you'll most likely get vouchers and/or your money back. Make sure you use proper English in your complaint though, otherwise you'll probably never get a reply.
unfair work schedule
im always eat at mcdonalds becasue I know that the food is delicious and served the way that it is presented. im now loosing my patience with mcdonalds not because of the food but of how the managers are handling their staff.
I have a friend who is working as a crew at a mcdonlad branch in quezon city. admittedly he was not a perfect employee, was even suspended from work for 1 month due to consecutive awol's.. after returning from suspension, he expects that he would be given a nice schedule because he came from a long suspension. even before coming back he was asked to renew all his requirements thinking that everything was ok already.. he was eager to come back to work only to found out that his schedule for the cutoff period was 3 days each day only with 4 hours of work... he just let it pass and thought that maybe by next cutoff his schedule wold be better.
the next cutoff came and still to his surprise his schedule was again 3 days with the same number of hours for the whole cutoff...
do you think its fair the way that the scheduling manager is using her staff?
is it fair that you applied to work at a fastfood company thinking that somehow it can help you in your expenses, only to find out that you will only earn 700 pesos during payday?
im really disgusted on how this things could happen to people who busts their # to work hard to serve people..
The complaint has been investigated and resolved to the customer’s satisfaction.
My question is that if your scheduled 4 hours can you be sent home in 2 or 3 hrs? Does McD's have to keep you your scheduled shift? It seems like it's against the law to schedule you certain hours and send you home when they want!
your friend is a [censor] who is clearly unreliable and unfit for work.
So sorry for your friend. But remember this is also McD's slow season. He should also be thankful they gave him his job back. Here being awol means you quit... No second chance.
hair in sandwich
This 02/08/09 Sunday morning I went thru the drive thru to get 2 Mcgriddle, in 1 of my sandwiches there was a long hair straned that i pulled out my mouth after taking a few bites. I went back to speak with the manager about the matter in a calm manner, there I noticed only one of the workers had a hit on & that was the worker that was cleaning up the area...
Read full complaint and 1 commentdirty playground area & equipment
The outdoor playground is disgustingly dirty, that it's fair to say it has never been cleaned. Botchy repairs on all slides and tunnels where plastic is connected looks like mud has been used to keep all connecting bits together. The rubber floor is black where original flooring is multicoloured in places where there's no thoroughfare. And thick piles of hair, dust and dirt are piled. This is unacceptable hygiene. In Alex Hills, Hungry Jacks a few times we've been there we've seen it being high pressure cleaned from top to bottom. Capalaba McDonalds professionally get your play area cleaned.
The complaint has been investigated and resolved to the customer’s satisfaction.
not professional
Doesnt Matter how much you try and communicate with certain Managers they always disregard many issues,
This behaviour from paticular Managers is not acceptable, The Store Manager has Issues, She really needs to pull her hand out her ###,
How she treats many co-workers is so sad too see, when a problem needs too be discussed she thinks she has it coverd, but her stabbing in the back and how she deals with certain Issues is desgusting,
This is not fair and very unprofessional,
She needs more PR Skills
Many are desgusted and believe she needs to step down,
She talks to people and the put downs is not fair
The complaint has been investigated and resolved to the customer’s satisfaction.
This is the country's poorest run store. The service is slow, especially if ou have to go inside to the counter. The EFTPOS/ credit card machine is quite often offline or broken, and they run out of items all the time. And to top it all off, they are the most expensive store I've ever been to. Won't be back. Why isn't there a Hungry Jacks up at Murray Bridge. If there was, I think Mcd's would be closed within a month!
and you need to work on keeping to only one profile DigitalCommando or zzrokk or biccey or what the hell ever.
poor hygene and staff services
To whom it concerns,
As a family we have visited many Mc Donalda all over the world and have never had to make a complaint, While in Dublin yesterday we visited Mc Donalds on O Connel Street.
We ordered 3 meals and tucked in. On finishing his burger my son stated that he had found 2 hairs in it, the first he he had thrown on the floor, the second he returned to the box. I gave out to him for eating the burger as personally I find hair in food quite revolting. I asked him to confirm that they were in the burger and he pulled it out of the box to show me, it was a long hair so definatly didnt belong to him. I couldnt finish my meal as I felt ill on seeing this. I quietly asked a staff member weather or not the people preparing the food were wearing hair nets and explained what had happened, she looked shocked, apologized and took the box away. Some time later a man whom I presum was the manager approached our table and asked if we had a problem, I expained what had happened, He turned to my son and said to him, this is impossible you did not find that hair in ur burger, it does not belong to my staff. I couldnt believe he was accusing a chid of lying. I asked him to explain how the hair got there as the burger was delivered to the table and the only people near it were the person that prepared it and my son whom has short hair. He turned to me and said the staff al had their hair covered and it was not possible. He offered to replace the burger which wasnt much use to us then walked away with no apology. I couldnt believe it how rude and my son was upset because he felt he was accused of lying. The lady I first spoke to actually came over again to apologize and I thanked her for doing so she was very polite unlike the manager.
On leaving we looked into the kitchen to see that only one member of staff had a hair net on and this girl had all her hair up in a bun under a hat with the bun in a net, the rest were wearing hats but had hair sticking out on both sides over their ears so it was quite easy for the hair to get there.
I was disgusted and very dissappointed by the way we were treated
The complaint has been investigated and resolved to the customer’s satisfaction.
we went to india, we stop at McDonalds on the way from Delhi to Punjab on the 1st of March 09 at about 19.03, we went in order the food, then went to the toilets, which were really bad, water everywere, paper and the smell was really bad as we have before they were all clean, but the time it was really bad, as i one of my friend was sick, so was i. please do something about, as McDonalds name is going down and i would like the feed back please.
scam and stealing
I went to McDonalds drive-thru on my lunch break to buy 2 'dollar menu' double cheeseburgers and a large drink. After paying what I thought was correct at $3.33, I found that I only had one burger. I looked at the items on my receipt (not the item price yet) and found that I was only charged for one burger. I went inside and bought the second dollar item. The single dollar menu item cost me $1.40.
When I looked over both receipts I found I was charged $1.29 for each dollar menu burger plus a 'Take Out Tax' which was equal to California sales tax. Out the door I paid $4.73 for two dollar menu items and a drink.
I searched online for a take-out tax, both national and state I only found articles specifically on take out tax related to McDonalds. Other articles mentioned proposed 2% taxes on fast food. I can't find any information on an official take-out tax in California, so As a former die-hard Big Mac fan, I will not be eating at McDonalds any longer. People shouldn't have to spend their valuable time researching why a dollar item doesn't cost a dollar. I will be doing more research, In these economic times, I am watching every penny.
The complaint has been investigated and resolved to the customer’s satisfaction.
First of all, you mentioned you ordered a large soda, this is not a dollar menu item. If you wanted to eat on the dollar-menu item you should have ordered a small soda, otherwise you might as well get a value meal. Secondly, the "take out tax" is just the sales tax. "Take out tax" is just what they label the sales tax as on drive-thru receipts. Next time you dine in take a look at the receipt and you will see it is labeled as "Dine in tax."
Now that the "McDouble" is featured on the Dollar Menu at McDonalds, it is being confused with the "Double Cheeseburger". If you, as a customer, ask for a Double Cheeseburger- you are going to be charged for a Double Cheeseburger. That is about $1.29 (give or take. depends on the franchise and the demographic)
You can be in the drive-thru, staring at that delicious-looking picture of what appears to be a Double-Cheeseburger (2 patties of meat with a slice of cheese in between) advertised for $1...and you are looking at the "McDouble", but if you don't ask for the "McDouble" you are going to get the other one- and pay 29 cents more for another slice of cheese.
As for the "Take Out Tax"-
The registers at McDonalds have 2 different "Total" keys. The one that is used depends on whether the customers is going to eat there or go. It determines how your order is prepared. You will either get a tray or a bag. It is for that purpose only. If you order your meal to stay (or "eat in") you will see an "eat-in" tax on your reciept. The tax is the same either way.
benoni mcdonald's shocking service!
The service at the Benoni branch of McDonald's is consistently shocking! They have now introduced a barricade around the drive-thru. Not only is this very unsafe in this area, as you cannot get away, but it also means you cannot simply exit the queue if it takes too long. I have waited up to 40 minutes in their "drive-thru" on numerous occasions!
I think that it is ridiculous that I have to drive 30minutes to get to another McDonald's simply to get a "fast" meal!
The orders are often incorrect. The coke has often been flat. The food is sometimes stale!
I live really close, this is why I feel the need to keep going to check if service has improved... but it does not!
I think they are a disgrace to the name McDonald's, and think they need new management! Or at least someone to supervise and maintain quality!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree that the service, food and management of Mc Donalds is atrocious! The personnel that you speak with at the main office is even worse. I had filed a complaint about a big, long, kinky hair in my burger as soon as I bit into it. I went to the manager and she asked, "who told you there was a hair in your burger?" So I picked it up and shoved it in her fat face and showed the pig my hairy burger. She then stated that she had no idea how that could have happened. So I pointed at the the tall black guy in the back cooking burgers with a fro the size of Texas. I said, "perhaps that's why I have a f*^&^ing hair in my burger. I am white with long, straight, blond hair. I am not black with black hair and an Afro. I don't see how I could have put that in my burger myself. Then I called the 800# on the stupid bag and complained and someone called me from that same McDonalds I was just at and asked, "who told you there was a hair in your burger?" Ok These people are trying to push the buck on someone other than the ignorant people who make the freakin burgers. Scandalous! I haven't eaten at MCD in about a year and a half. The last time I was there I got a sweet tea and then threw it away because there were grinds all through my cup. Never eat there! I won't. Another time, my double qp w/cheese was completely raw! I bit into it and blood ran down my face. I threw up immediately. Then because I already took it home they refused to do anything about it. This is the worst company on the face of the earth. It promotes death, filth, bad health, stupidity, and just all around ignorance.
You still got an entire meal for 4 dollars and didn't even have to get your fat ### out of your car, right? Just making sure.
It's fast food what did you expect a 5 star meal.
Lousy service and lousy food is the hallmark of McDonald's. I'm just amazed at the level of stupidity of the people who still give them their business. Don't like it ? Go somewhere else like BK. You'll at least get better food that does'nt taste like it came out of a dogs butt.
new assistant was cheeky + refused to give me head office number saying it was against there rules
i went to mcdonalds n ordered 3 happy meals for my kids n a big mac meal for myself without seeds (of which i always get no problem of any other staff at any other mcdonalds), the person dealing with me was a new assistant (as i knew everyone at this mcdonalds as i go about 2 or 3 times every week ). when i asked for the seedless bun she came out with "what do u want me to do stand there all day picking every god damm seed of it like" i explained that i normally get it in the happy meals bun n i asked if she had a problem with me so she said "we not going to do that do you want the big mac or what" so i said i didnt want the big mac but wanted the happy meals n she replied saying that im not getting anything now with a big grin on her face n i wasnt getting served n will i just get out of the que, so i asked for head office number but she also refused this as she said it wasnt customer pollicy to give it out. So it looked like she was having a bad day taking it out on me as you could tell she was buzzing with being able to refuse my kids the food i had promised them, she was also trying to make a big deal out of something minor even the staff were looking at her like she was in the wrong
The complaint has been investigated and resolved to the customer’s satisfaction.
termination
My name is Kimberly Meissner and I have worked at McDonald’s since September 2007. Upon my date of hire I stated to McDonald’s that I have a permanent right knee condition in which it makes it difficult to bend, squat and kneel. I also asked to stay out of the freezer because my knee is not stable to walk on ice. Their freezer is covered in ice and it ha...
Read full complaint and 1 commenthealth and safety
I have never in my 36 well traveled years of experience ever come across a restaurant so disgustingly dirty and a big hazard of public health and safety.
The McDonalds; in Walmart; in Guildford; in surrey was complete with garbage everywhere, food and dressing not even cleaned from ordering counter, not to mention the tables and floor; absolute uncaring attitude of employee service.
This restaurant would be shut down until proper staff could be found
not would but should be shut down
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband recently walked into a McDonalds on Mountain Road in Moncton . The grates that collect the snow were over flowing with water and my husband fell. When the young guy working saw him fall he went to his supervisor and said I asked you to get me a shop vac to vacuum up the water as that guy just slipped and fell. The supervisor said "too bad" What kind of service is that. I noticed that in Canada you cannot contact McDonalds through their website to file a complaint such as this. You can in the USA. They give you phone numbers to call so that you can pay the long distance charge.
I was reading mcDonalds values on their website and if this is part of their values I best not be going there anymore. I think they better ensure that their employees know and live their values as well. They are very lucky that my husband was not injured.
ffod poisoning
ive been up all night with my daughter being sick for the second time in 2 months after having something to eat out the mcdonalds longtown dundee resturant and i will be taken further action
The complaint has been investigated and resolved to the customer’s satisfaction.
High temps kill most bacterias and viruses, the chances are you will be accused of being unhygienic with thorough hand washing and that's what they'll say why you were up all night, and there's no way to prove you picked up a bug from them direct otherwise.
McDonald's are untouchable! They have their HACCP books all filled in regardless of if the actual requirement of cleaning legislation. even if it has not been followed or practiced ! A family member use to work as an all night cleaner and they would not supply them with hot water and it was always minimum cleaning products supplied. ( the cleaning manager got a yearly bonus if she kept to a £50 a month cleaning budget! ) HACCP - http://en.wikipedia.org/wiki/Hazard_Analysis_and_Critical_Control_Points
Also, because they're top rank on the FTSE 100 ( it's all about the politics and the big tax payers and bribes I reckon ), the big bad boys will always win any court case when it comes to due diligence, suing etc
I would like to point out that my store did not have handwash readily available a points within the cooking areas.
The white shirts are the only ones who get yearly bonuses and the poor monekys doing a hard graft get nothing.
por service, wrong orders, old & cold food
I went to mcdonald's today 1/16/09 at 12:47 p. M located at 101 w. Lerdo hwy shafter, ca 93263 store#15755 and I ordered a meal from drive thru. It took me 15 minutes to get my food. There was only one car in front of me.. When I got and got everything out of the bag I saw a totally different order.. They did not give me what I ordered. The burger was old...
Read full complaint and 1 commentheat
My husband and I went to have breakfast today, Jan. 16. We specifically went there because the other establishment we go to is usually really cold, so we chose to go to Mcdonalds instead. How Ironic!!! We got our food and sat down, it was so cold in the building we couldn't hardly eat. The seats are metal and they felt like sitting on a block of ice. There...
Read full complaint and 1 comment
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Stopped at the Fort Chiswell McDonalds this evening (approx 7:30pm) and went to the drive thru. I ordered a sausage biscuit and coffee. I could not bite into the biscuit it was so hard and the coffee was strong definitely not freshly made. I was happy to hear McDonalds would serve breakfast all day. However, if they're going to serve biscuits that were made earlier that morning It kind of defeats the idea. I will not order a breakfast food later in the day again.
Yep you are correct. It is also correct they don't care anything about their employees. If they did they would pay them decently. Better wages equals better service. But that sensible concept is over their heads.