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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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Newest McDonald's reviews & complaints

ComplaintsBoard
W
5:44 pm EST

McDonald's greed

I am making a desperate plea to anyone who is willing to take time to help. I just found out that The Corporate McDonald's locations in the Columbus Ohio area are forcing their employees to work on Christmas to boost sales due to the lag in the economy. I have chosen to stop spending any money at McDonald's and am encouraging everyone at work, everyone in my family and all my friends to do the same. Hopefully McDonald's will realize that one day (Christmas) of extra sales will not compensate for all the lost money over the rest of the year.
Christmas is a time for people to spend with their families and their children. It would be OK if they were taking volunteers who wanted to work that day. I assure you, that is not the case. The employees are being forced to work or loose their jobs. Even worse, the announcement was made only a few days ago. I know my Christmas plans are already set in stone and I imagine that is the case with the employees at McDonald's who now have to call their familes and cancel or worse explain to their children why they can not be there on Christmas. Consider those who have family out of town who will miss the opportunity to visit and enjoy their loved ones company.
Please join me in writing a letter to the Columbus Ohio Corporate Office at...
Two Easton Oval Suite 200
Columbus, Ohio 43081
or call [protected].
Hopefully there is still time to influence them to "change" their minds and realize this will end up hurting their sales nationwide a lot more than it will help!
Thank You to all who are willing to help!

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rickie
,
Nov 20, 2008 12:31 pm EST

i work for one of there stores and to tell you the truth they suck. I mean the owner want the employees to wash disheswithout soap.

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leb
Chicago, US
Nov 19, 2008 11:58 am EST

Many, many companies are open on Christmas, McDonalds isn't the only one. They have been open on Christmas for years and years so there's nothing new here. If you work for minimum wage or you're in the service industry and thats just how things are, you'll have to work holidays. Whether that be a courtesy clerk in a super market, a cashier for a store, whatever the position may be. I dont think this fair to people who are not Christian. If workers get Christmas off, they should also get Passover, Kwanzaa, and other December holidays off. Workers dont want to work on Christmas? Get a better job. People, leave McDonalds alone. Let it go, don't write letters and enjoy a Big Mac on the 25th.

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M
7:57 pm EST

McDonald's wrong order

I went to the McDonald's in Phoebus the other day (one right off 64). There were no people in line, yet they still messed up my order. I ordered a big n tasty meal with only ketchup, lettuce, onion and tomatoes. When I got the food back to my house, there was no lettuce! Can you tards not read your screen to put lettuce on my sandwich?

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U
6:43 pm EST

McDonald's Young girl work till midnight

I wish to complain about the managers at bluewater in kent at mcdonalds.Who in their right mind would make a young girl work till gone midnight.

Its not very nice when a young girl has to walk home in the dark, then again get a lift from a manager whom they dont know and dont live near them just to give them a lift home every night, something aint right there.
please get it sorted, cause they could end up in court over silly little things like this.

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treeever
, US
Dec 23, 2011 5:44 pm EST

The manager that drives girls home is called Tariq Zaied. He is a player

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B
3:52 pm EST

McDonald's milkshake machine

Milk shake machine is always broken Was told it would be fixed was for one week now broken again a big company like mc donalds should buy new equipment.

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timduncan86
timduncan86
Indianapolis, US
Jul 09, 2009 10:58 am EDT

It's not that it's broken, they just either don't feel like cleaning it or don't feel like making the shake.

ComplaintsBoard
S
9:19 am EST

McDonald's fly in drink & hard thing in burger

My sister and I ordered a double cheeseburger, a mcchicken, and two small fries. We only recieved ONE fry. The mcChicken's bread was hard, and the meat was a little cold, and just... obviously not fresh! She couldn't finish her burger because she bit down into something hard. She pulled it out of her mouth and it was a small, white, hard IDK WHAT. She says it resembled a tooth, but it WAS NOT hers.. IDK WTF it was! I will not be eating there ever again.. I am rarely happy with the food. This was the last straw.

Also, my bf went to a mcdonalds and there was a FLY in his sweet tea! NO LIEEEEEEE ! EW

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virna
, PH
Jan 17, 2009 8:21 am EST

Tanga kau! dapat icheck nyo din no! mga batugan!

ComplaintsBoard
J
2:20 pm EDT

McDonald's monopoly and petty general manager danielle

The McDonald's on 42nd & Noland in Independence, Missouri.

Its the last week of the Monopoly game and I've been eating there for lunch just about everyday. The only reason I go there and not somewhere else is the Monopoly game. I play online as well.

Today, I got my food, but my drink didnt have the game pieces. My big mac and fries did. This is Not unusual. Every other day one of the items didnt have the game pieces. I simply pointed it out and they gave me another empty container that had the pieces. No big deal.

Today, Danielle the General Manager decided she wanted to have an attitude problem and said "We can't swap out containers." She said "can't". As though they hadn't done it every other day. I pointed this out, but she was very full of her own self-importance and measly power of being a manager, that she refused.

I was getting upset and she just smirked and chuckled at me. Danielle. The General Manager of the store. Laughing and smirking at a PAYING customer.

Independence, Missouri. Danielle the General Manager. She needs to know who pays her salary.

I still didnt get my Monopoly pieces.

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IndEpthfemale
Peoria, US
Apr 28, 2009 1:12 am EDT

This complaint was very petty.

john7777
john7777
Louisville, US
Feb 21, 2009 9:23 pm EST

Like the other guy said it's fixed. Every store across the U.S has different game pieces. the McDonald's I go to here in Louisville Kentucky always gave me they same pieces. I could get boardwalk here and but the other winning piece could be up in Maine.

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magicman
Camp Hill, US
Feb 21, 2009 9:19 pm EST

Jes, as someone in the know, the Monopoly games are fixed. No one ever wins the big money. They hire models to pose for the pictures and say they won money from it. In the future, don't waste your money and time going to McDonald's just for the monopoly game. You or anyone else won't win any money from it. I can garantee that.
You illustrate just how gullable people can be to advertising hype about that Monopoly game. Hope I helped you in some way.

ComplaintsBoard
D
5:06 pm EDT

McDonald's monoply online game

I am playing the McDonalds online game. When you roll the dice to get on a spot, the spot and the number on the dice are consistently wrong. The game is a cheat. We purchase food every day to get a chance to play the game. Example- Say you roll a 9(which I did) The ninth spot I would have landed on was Boardwalk. The dice and game only moved me 7 spots instead of nine. It is consistent on any square that you would have landed on and won a major prize. If the game cannot be played with honesty then they should not even have it. McDonalds has done this with many of my friends who have witnessed the wrong numbers being used. They are in effect ripping people off and wasting our time. I'm sure many other people have had the same thing happen.

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joe843
Ladson, US
Aug 28, 2009 2:16 am EDT

You think Mcdonald's would be honest? Yeah right

ComplaintsBoard
V
9:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

McDonald's harassment

Like many ppl in the area im sure i go to this mcdonalds a lot--mostly to get a drink. Nothing big u think. You go thru a drive-thru, order a drink and leave. Not at this hell of a mcdonald's with the kind of psychos working there. i've had this problem there numerous times and have complained. First off, the person taking the order--is a jerk and in some cases I've been yelled at by the crazy teen or college animals that work there... mostly the females of course-- the males seem to be normal. The females that work there are literally loud obnoxious and just flat out crazy. Once I drove thru there ordered a dollar menu item, and I went to the window. The female began arguing and fighting with me with regards to what I ordered. I said I ordered a coffee, and she differed and began saying I ordered something else. She was being belligerent and crazy, rude, and just screaming at me, harassing, for no reason. I pulled forward to pay at the other window hoping to avoid the yelling psychopath.

As I was driving to the 2nd window the psycho began yelling at me 'YOU NEDE TO PAY'! and freaking out literally in that manner as if i was trying to steal a dollar menu item. the low class wench literally chased me to the 2nd window in a loud attempt to explain to her co-workers that I didn't pay for my dollar menu item and needed to be monitored in some form. She ran to the window to continue harassing me and I told her I didn't think so and to get a manager... I explained to the manager that his psycho of a whacko employee was yelling at me for no reason and flipping out and acting nuts... he just said 'oh i am sorry' was giggling and didn't care to reprimand the deranged animal for her behavior and harassing customers in this way... everytime I went most of the time the 'female' employee taking your money is nasty in some form...or just rude or mean in various ways-- the guys have yelled before but only saying 'BYEEEE' and once even said my name... I have no clue why.

At one point, then handing me a drink began to become some kind of an ordeal. For some reason the uneducated cretins working there for some reason decided that they wanted to hold the drink back far away from me, in some form or seemingly want to make it a difficult ordeal for me to even get my drink from them. I began to notice this and get annoyed... it seemed intentional and happened numerous times-- I mean how hard is it to hand a customer an item? You reach forward, hand it to them... etc... these classless freaks decided to make it some kind of bizarre scenario where they were holding it further back... or holding it high up to where it's almost difficult for you to get. For me it's even more difficult with a painful arm, so I have to tell them... can you pull it forward some-- they don't care for some reason it's some kind of strange joke to them... and then it became almost a recurring game... until I complained.

Now, there is only one employee who literally just hands me my items normally-- the rest do these strange bizarre things...with regards to just giving me something and it becomes a very irritating and draining exchange. I went to the restaurant again.. and an african american employee (of course immature young witch) was trying to do the same-- hand me a drink... of course.. she couldn't just 'hand it to me'... there is a 'crazy' game involved where... they can't hand it to my hand-- they have to sit there and hold it and do God knows what-- it is so crazy to me that people are this sick and low... that they do this to people just to make things difficult for them... she then 'intentionally' almost threw the drink--ie she couldn't place it in my hand... after 1-2 seconds of just sitting there contemplating how she was going to give it to me-- no..she had to purposely just 'drop' it and i literally just caught it before it fell-- I'd love to say.. oh it was accidental---it surely wasn't... you don't just spill a drink in that manner--sometimes things accidentally fall or people don't grab them-- she purposely was just dropping it--so it could fall, i luckily caught it... then she said 'oh --the lid is coming off' as if she wanted me to hand it back to her-- so I could repeat the entire nightmarish process of just trying to receive a simple item from a drive thru.

This to me, is something so messed up i can't even begin to explain... but this is what these low class heathens at these kinds of places do--especially mcdonald's. I figure that u have to have to be some kind of severely twisted and sick in the head person to pull this kind of garbage on a customer...and for what reason? The people or sickos that work here... should definitely not be working here, or anywhere.

What kind of complaint is it that u have to call corporate to say that their deranged employees aren't handing you a drink properly and are doing things to make it difficult for you just to receive a simple item from a drive thru? This is just crazy to me. but for now I've had it. I have to file this complaint and of course call the store, but of course. It seems like they will take it ias a joke and keep pulling the same thing on you... because handing a customer who they are picking on int his manner, an item is such a difficult draining and challenging ordeal that now numerous complaints have to be filed with regards to it? What kind of sick people are these that they are doing this to a customer, or any customer, I've never heard anything like this, but in this day and age-- the way these types of sick people are-- this not only petty but bizarrely petty types of situations occur and the mentality of these kind of stupid people is so warped and low. it is shocking, but not even shocking. they are capable of anything that is just so strange and off the wall. I hope mcdonald's does something about these classless uneducated no character creeps but i doubt they will. They'll probably pat them on the back and give them more ways and ideas to screw with customers.

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lilroxybabe
Townsville, AU
Jun 22, 2009 8:59 am EDT

Hi,
i would like to say not all Mcdonalds are like this. I happen to live in australia and the mcdonalds resturants i worked in were great. Most of us weren't stupid enough to muck around and we respected the customers and treated them how we would be treated. I think that the Mcdonalds you went to should be ashamed and if i were you i would look into giving the main mcdonalds chain a call and complaining and mentioning this story. This surely will change the attitude of those rude people. Heck they may even get fired. Not the best idea to call for a manager considering most of them there sound irresponsible like some places i know and will just laugh it off and forget about it. As i said give them a call name the store and the people mainly manager on and that they were mocking you. considering you live in the united states i had a look and here is what i found.

http://www.mcdonalds.com/contact/contact_us.html
There are three ways to share a comment, question, complaint or praise with McDonald’s.

Call us. Within the U.S., you can call us on our toll-free telephone number at [protected].

Write us. Our U.S. corporate mailing address is:
McDonald’s Corporation
2111 McDonald's Dr
Oak Brook, IL 60523

Regards

ComplaintsBoard
D
8:59 am EDT

McDonald's poor service, rude behaviour, discourtesous

Our family of 4 went for breakfast on Saturday October 18, 2008 to this McDonald's location. There was not much of a crowd. We ordered 4 big breakfast and asked them whether we can replace sausage with a vegetarian substitute such as biscuit or hash brown. The answer was "NO, we do not" the body language was as if they hated vegetarians. Later, we asked them whether we can have a glass of water. The answer was, "no we do not serve water, but we sell paper cups" It is the strangest McDonalds we had visited in the past 4o years. People were so rude which we found unusual for McDonalds. If McDonalds does not have the policy of substituting a non-vegetarian food with an equal value of vegetarian food, why cant they develop a vegetarian menu? When the whole nation is screaming for healthy nutritious foods, when did McDonalds feel that the meat is the only food good for people. As a professor in nutrition for 40 years, I believe that McDonalds will come out with better menu and train their people to be more courteous . One of the latest newspaper headlines regarding McDonalds that I found:

Hopefully, McDonalds will pay attention to their customers complaint. This is the original philosophy of the McDonalds Founder:

Customer complaints on the rise at McDonald's
Last Updated: Tuesday, February 27, 2007 | 9:46 AM ET
The Associated Press

McDonald's Corp., which serves hundreds of millions of Happy Meals each year in the United States and Canada, also creates its share of less-than-happy patrons.

The company's accounting of guest satisfaction in the U.S. for 2006 shows that during a year in which the fast-food chain improved its financial performance on several fronts, the number of customer complaints also grew. Complaints per 100, 000 guests totalled 20.1 at company-operated stores, compared with 18.5 in 2005.

Restaurants run by franchisees did somewhat better. They had 12 complaints per 100, 000 guests from 11 per 100, 000 the year before. Complaints at both types of stores were up from 2004 levels.
Accuracy, speed top complaints

Transaction accuracy — or the lack of it — accounted for about one-fourth of the more than 500, 000 complaints logged by the company's customer contact centre last year.

"Wrong item included in order" and "product missing" led the service-errors reported list, followed by "incorrectly prepared product, " according to information e-mailed to franchisees.

'Obviously, we take very seriously feedback we get from our customers.'
—Bill Whitman, McDonald's spokesman

Other accuracy issues at which customers chafed included "condiments missing, " "inadequate portion, " customer "shortchanged or overcharged" and "napkins, straws or utensils missing."

After accuracy problems, customers complained most about what they regarded as "rude or unprofessional" employees. Those gripes represented more than 15 per cent of the logged complaints. Speed of service was the third-largest cause of negative comment, accounting for about seven per cent of those compiled.
Brand builders versus brand destroyers

Titled Loud And Clear, The Voice Of The Customer, the report indicates that McDonald's takes guest satisfaction seriously. One section differentiates restaurants that it calls "brand builders" — those with the fewest complaints — from those with the worst record, which are labelled "brand destroyers."

A report on customer service at McDonald's restaurants in the U.S. logged complaints about accuracy, speed and lack of professionalism. A report on customer service at McDonald's restaurants in the U.S. logged complaints about accuracy, speed and lack of professionalism.
(CBC)

Moreover, names of franchisees at both ends of the spectrum are identified, as are area supervisors and operations managers of company-owned McOpCo stores. Presumably by singling out individuals, those performing less well will feel peer pressure — if not more — and improve their operations.

"Obviously, we take very seriously feedback we get from our customers, " McDonald's spokesman Bill Whitman said Monday.

Along with complaints, some customers called in to express what the report categorized as "praise." Those calls accounted for five per cent to seven per cent of the total.
© The Canadian Press, 2007
CP

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DriveThroughBabe
DriveThroughBabe
Mobile, US
Mar 21, 2010 8:56 pm EDT

let me help u lady, we do hate veggitarians. we spit in your food all the time nothing personal but we do. any body who gos on and on like u do about a vegie paddy has got it coming to them so im sorry.

ComplaintsBoard
M
1:42 pm EDT

McDonald's bad service... bad food... bad everything!

I sent this letter to corporate McDonalds several months ago. Several days later, I did get a call from the manager or owner at this particular McDonalds (despite saying in my letter that I had no interest in talking over the phone about it). He said he was concerned and wanted to make sure these things don't happen again, but as far as I can see, nothing has changed (granted, I now go there very very really after all the problems I've had, but still).

This is in regards specifically to the McDonalds at Harry & Webb, in Wichita, Kansas. The original letter follows.

--- (#1) ---

This isn't just a complaint about one visit. This has been ongoing for months, and I've finally just decided something should be said about it.

The above-mentioned McDonalds has serious problems. When you contrast this to a GREAT store, such as the one over by where I work (Douglas and Seneca), the difference is striking. But even on its own, the Harry & Webb McDonalds (over by where I live) is the worst in Wichita - the worst I've seen *anywhere* in fact. And I used to work for McDonalds, many years ago. I can't imagine what kind of situation is going on there that allows such bad service to continue for so long.

I wish I had documented every problem I've encountered at this particular McDonalds, but here's a few.

1) Slow drive-thru. It's not just slow, it's *unbearably* slow. This was the problem at my most recent visit. I had gone to grab lunch for my wife before taking my daughter to a movie, and should have had plenty of time. I was in the drive-thru with seven cars in front of me (three of which LEFT the line before even ordering, presumably due to the long wait) for fifteen minutes. FIFTEEN minutes in the drive-thru line. Why? No apology at the window, either (and often, they DO apologize, because the wait is ALWAYS long).

2) No receipts. They almost never give a receipt. I usually remember to ask (especially after it has happened so many times), but sometimes I forget. I shouldn't have to ask for a receipt when I pay by debit card.

3) Inaccuracies. It's rare they get an order right unless it's a VERY small order (say, maybe a cheeseburger and a sprite). But they sometimes get even the small ones wrong. It's guaranteed that if I order for myself, my wife, and my daughter, they will mess something up. They will give the wrong sauce for the mcnuggets. They will forget an item (such as my wife's yogurt parfait). They'll forget to give us straws. They've even given me the wrong order entirely. A time or two, I'd understand. I wasn't perfect when I worked for McDonalds.

--- (#2) ---

(The form didn't let me finish, so I'm submitting more to continue my first message):

...They've even given me the wrong order entirely. A time or two, I'd understand. I wasn't perfect when I worked for McDonalds. But the folks at THIS McDonalds get orders wrong the MAJORITY of the time.

4) Attitude. Some of the window workers have actually seemed ANNOYED to be assisting customers. I can't be polite ENOUGH to avoid it, especially when I ask for the correct sauces after checking the bag, or a receipt, or a missing item. One girl, months ago, actually huffed as though I was asking for something completely unreasonable just by trying to get my order corrected!

5) Bad food. I remember one time, when Chicken Selects were fairly new (at least I think they were - I had only just started ordering them, although maybe they'd been around a while). The five pieces were over-cooked, small, and shriveled. At Seneca & Douglas they add an EXTRA piece if one is a little small, and they NEVER serve dried-up pieces. This order was all but inedible. And I've had undone french fries, sloppily-made burgers, and other problems.

I would say I'd begin to keep track of it, but my wife and I will no longer patronize that McDonalds, at least unless absolutely necessary. I thought about calling the owner, Roy McCalla, whose number is on a sign by the window, but don't feel like having a long telephone conversation about this.

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Matt316
Wichita, US
Jun 19, 2010 12:44 pm EDT

I AGREE WITH YOU SIR! because this morning I tried ordering 22 burrito and they say NO we can't make it and started laughing at us! Then we ask how much can he make and he goes 10. So we wanted 10 burrito and 10 Mcmuffin, when we order that He just ignored us for 20 minute because we tried to get the total amount. So we went up to the drive thru window and he goes, What do you guys want in a RUDE ATTITUDE like he doesn't want to work or something. I am feeding 10-15 people. This isn't just the first time either. This is like over 10 times already. He is a old dude who is kind of bald at the top and got hair on the side like BOZO the clown And he is the manager too.So we was like screw it and went to the mcdonalds on rock and harry and they got it done in 5 minutes! So why wouldn't he want to make order for us on Harry and Webb? I will be Contacting Roy Mccalla OR EVEN THE CORPORATE OFFICE soon!

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McDonalds Customer Service
,
Oct 16, 2008 2:06 pm EDT

Thank you for your comments.

Since you are so happy with our McDonalds at Harry & Webb, in Wichita, Kansas, we will be sending you $200 in McDonalds' giftcards exclusively for spending at that location.

We appreciate your patronage and customer loyalty.

Regards,
McDonald's Customer Service

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T
6:02 am EDT

McDonald's bad quality

When I first visted this fast food restaurant, 20 years ago in the Principality of Andorra, I enjoyed it!
For the past years, 4 perhaps, the quality of the food they serve is...plain rubbish. The burgers, no matter which one it is, are horrible, the meat tastes like it has been frozen for years. The service aint that great either, they are very unprofessional, always forgetting something in an order they prepare, be it in the drive through or in the restaurant.
Does not matter, there are other bars and restaurants to go to, ... McDonalds for me is dead.
IT HAS THE TRUE POPULAR REPUTATION NOW, JUNK FOOD!

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11:00 am EDT

McDonald's hashbrowns

If you go to mcdonalds in goldsboro north carolina on wayne memorial drive you can get breakfast hashbrowns 2 of them for $1.00. But if you go to kinston north carolina locations you will pay $1.00 for each... Feel like if this is a chain business the price should be the same... Just check your grocery ads like food lion the same items on sale... Same price... Was not satisfied with dixon representative answer to my problem... If you are gonna have the food on menu it should be same price... And this is not the first time... They never said thank you. I probably spent at least $50 with them a month. Don't know if I will continue... Also when you order any kind of sandwich it looks like it has just been thrown on roll.

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Kimberly
Kilgore, US
Mar 12, 2009 1:01 pm EDT

We have two McDonald's in our town, right across the road from each other. One is a regular store and the other one is in Wal-Mart. The one in Wal-Mart has higher prices (anywhere from a penny to a nickle). The reason for this is because the one inside Wal-Mart has to pay rent and the corporation owns the other building. So it is not unusual to have different prices at McDonald's.

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Howman
Buford, US
Mar 01, 2009 4:44 pm EST

Every franchise has the right to set pricing, usually within limits set by the corporation. Every store has different costs (rent, labor, fees and taxes) and must price their goods and services accordingly.

If you bother to read the fine print, you will see that advertisements always state that pricing is good only at participating locations. Your Food Lion ad tells you which stores participate. If you tried to use that ad at a Food Lion not listed, they would tell you, politely, to go pound sand.

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M
10:29 am EDT
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McDonald's wrong order and still cold

i ordered 6 meals through the drive through in huddersfield i recieved all the wrong food which was also cold, and when rung up they refused to help and put the telephone down on me.

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8:35 pm EDT

McDonald's monopoly prizes

I been up since 5 am and had not eaten all day. I just finished troubleshooting some electrical problems for 3 hours in electrical switch gear, traveled another 2 hours home had no money in my wallet but had a free large sandwich tag from the monopoly at Mc Donalds . Its 2:30 in the after noon I stop at a Mcdonalds in Brampton Ont. Present my prize and to my surprise there was a math Question 37-(3+10) and I quickly added it to 44 Well yes I was wrong and the girl behind the counter laughed at me and said whats wrong dont you know your math took my free hamburger and said I loose my prize. I am not happy. I will definitly not be buying from Mc Donalds to often any more. Dont fall for Mc Donalds phoney Game.

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Patrishia Ellaine Estrella
, PH
Sep 03, 2009 7:16 am EDT

ano po address ng agency nio?

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lasalette
,
Nov 06, 2008 7:04 pm EST

I feel so sorry for u .Its all bull...

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P
6:37 pm EDT

McDonald's poor service/no english spoken

I visted McDonalds off of I-95 South in Benson, NC today, 10-7-08. I felt like I was in a foreign country. No one behind the counter was speaking English. It was Spanish loud and irritating. This is the first McDonalds in which I have ever had such sorry service. The only thing the girl that took my order said to me was the amount I owed. There was no, "May I take your order, " or "Thank you" or anything else. She was just rude as was all the loud gibberish in Spanish going on behind the counter.
This will be my last visit to Benson's McDonalds. It has become Hispanic ville. And if this spreads to other McDonalds restaurants, I will mark them off my list as well.
American's should be required to speak English when working in a public establishment and courteous. (I'm assuming they are Americans)
Loud talking in a foreign language in a public eating place by employees is unacceptable and rude.

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M. Mclaughlin
New York City, US
Dec 12, 2009 8:25 am EST

I agree with you. They must have been Dominicans. They are loud people.

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J
6:16 pm EDT

McDonald's they just plain suck

Yet another example of why not to bother to eat at McDonlds, especially the Nashwaaksis location in Fredericton.

Just tonight for the umpteenth time, my order has been screwed up. And in drive-thru to boot. To make matters worse, I was in a rush and needed to get home so after the regular inane slowness in the lane, I bolted once I had the bag. I live just far enough away that it is a major piss-off to drive back down. Also, the food was for my son and he needed to get to bed so prolonging the ordeal was just not an option.

Beyond this, my complaints just keep on going...

First to qualify a lot of my frustration. I was a happy McDonalds employee in Moncton, NB for 3 years and for 1 year in Fredericton. During that time, the quality of management and of workers was FAR higher. The speed and quality of food was better and there were hardly any customer complaints. I am well aware of how to make all of the classic menu items and cannt at all see it difficult to make the new items.

-------Drive-Thru-------

For those that may not know, it used to be a standard that no car was to be in drive-thru for longer than 90 SECONDS from the moment that the order was taken. So basically, worst case, you go from speaker to gone with food in no more than 90 seconds. Delayed orders were a failed service and it was held against you. If the food ordered was delayed (McChickens, nuggets and fish are a pain if you run out as they take 5 minutes to cook), you parked the order and let those behind that car to move through.

I do not at all see this going on. It is a regular event to see myself foolishly sit in line (After the speaker) for 5 to 15 minutes. I also see more order mistakes in drive-thru than is at all acceptable. Worse still, there is a new habbit of not including the reciept in the bag so it becomes more diffficult to lodge a complaint.

------Food Speed------

McDonalds may be "fast food" but not anymore. It is certainly the SLOWEST food on earth. As noted, I worked there for a good chunk of time and made WAY more than my share of burgers. When I left McDonalds, it was still possible to produce in under 60 seconds: up to 12 cheesburger/hamburgers or 6 Big Macs or 9 Quarter pounders. With a properly staffed kitchen, an absolutely insane amount of food can be produced even if the employees are only avarage.

By todays standards, it is appearent that nearly every employee is WAY below average. Wendy's, Burger King and A&W all prepare their burgers to order as McDonalds now does and by far, those restauraunts are a LOT faster a LOT more of the time. This shows that it is possible to get food out to order and quickly.

------Food Quality------

One of the things that I so distinctly remember getting in trouble for when I first started working for McDonalds was making the burgers. Everything was to be centered and there was NO condiments to be seen on the outside of the bun. Fries were to be properly salted and they were also to never stay in the holding bin longer than either 7 or 10 minutes (I can't remember which it was).

Today, no way is this being enforced. It is a common occurance to see sauce or onions all over the place when opening a box or unwrapping something. This is TOTALLY unacceptable. It is also quite common to get old fries or fries with no salt. The McDonalds french fries are the heart and soul of a meal and this is just foolish to ruin the experience that far.

Simply put, the failure of McDonalds is of their own making, both at the corporate and the franchise level. Quality control and service exellence are a thing of the past. Do not bother expecting it from them.

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nblpn
fredericton, CA
Feb 08, 2013 11:33 pm EST

I went there tonight after work 11:45. I had to wait at speaker 5 min, I was the only car there, then had to wait 20 min for food, it was only two burger and fries. And it wasn't even fresh. I won't be going there again after work, or anytime of day anytime soon.

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Amen
,
Oct 07, 2008 8:52 pm EDT

You know who sucks is you. You eat mcdonalds, you are what is classified as americans who suck.

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D
6:58 am EDT

McDonald's food handling

I ordered an Egg McMuffin from the McDonald Restaurant in the WalMart store in Moncton and the man, who took my order, handled my bills and change, as well as 3 other customers money and debit cards. He then went and got out the bacon and put it on the grill, opened the cheese for the other man who was supposed to be doing the cooking. My comlaint is that the man never washed his hands or wore gloves before handling the food. I would like to know why employees of McDonalds, who handle food, do not have access to disposable gloves - they should have them on and change them frequently if handling the till and money

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jcollie
, CA
Aug 13, 2009 8:13 am EDT

I also witnessed a supervisor no less, making burgers using her bare hands to handle the lettuce, cheese, tomatoes, etc and then go to the freezer and put meat patties on the grill. When I questioned her, she said all Macdonald across Canada use their bare hands to make food. She claimed she would wash her hands before going back to making burgers, but I saw her go back to the counter without washing anything. I also have seen people using their bare hands to reach into fruit to make toppings. There is definitely no washing or saniting going on. I have contacted the health department and want to know why they are getting away with it. I'm also going to contact the news media and their competition. I thing if Tim Hortuns, Burger King, etc. get together they can devleop ad campaigns to bring this to the publics attention. If anyone has contacts, please let them know. This could be a world wide story.

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Jessica2010
Lochore, GB
Jul 19, 2009 8:15 am EDT

McDonald's are untouchable! They have their HACCP books all filled in regardless of if the actual requirement of cleaning legislation. even if it has not been followed or practiced ! A family member use to work as an all night cleaner and they would not supply us with hot water and it was always minimum cleaning products supplied. ( the cleaning manager got a yearly bonus if she kept to a £50 a month cleaning budget! )

Also, because they're top rank on the FTSE 100, the big bad boys will always win any court case when it comes to due diligence, suing etc

I would like to point out that my store did not have handwash readily available at optimum points within the cooking areas.

The white shirts are the only ones who get yearly bonuses and the poor monekys doing a hard graft get nothing.

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AG111
, CA
May 29, 2009 8:38 pm EDT

i also was at a macdonalds today and ordered a chicken wrap i seen the waitor guy touch his face money from other people and buttons on the machine for odering then go and touch burger pattis as well as frozen chicken patis so i googled macdonalds food handiling to see why this is allowed i then came across this web site im going to be contacting health canada about this to get an awnswer also he did NOT use hand sanitizer he literally went from rubbing his face to the till to the grill and i did NOT see any hand sanitizer anyware this is disgusting and not the first time ive seen something like this

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Linnay
,
Oct 29, 2008 2:55 pm EDT

You see, what a lot of people don't realize...is we have Hand Sanitizer EVERYWHERE in the stores. There's hand sanitizer in the grill area, front counter area, hand washing area, and drive-thru area. He probably used hand sanitizer and you just didn't see it.
And we DO have access to disposible gloves, some people just don't like to use them. They also get dirty really easily. And they may melt when used near the grill.

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M
12:01 am EDT

McDonald's hair found in food

I recently went to McDonalds and bought a mini snack wrap, I got it home and I found a long black hair in it. I am not very impressed.

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bultch
,
Oct 23, 2008 3:09 pm EDT

i like my black hair thank you very much

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L
1:47 pm EDT

McDonald's raw hamburger

My son ordered hamburgers for supper last night Sept 27/08 as I was in a hurry to get to work. The burger he brought me was 90% raw. When I called and said I didn't have time to come for another the girl offered me a free meal anytime. I don't think this was much compensation for what I was served. I have four pictures of this burger on my computer and would gladly send them to you at an e-mail address you would provide me. I do believe you should look into who is cooking these type of burgers to serve to customers. If I had eaten it in a vehicle chances are the color would not have been detected although I found the taste was what alerted me for some else it may not have. The girl I talked to was "Mya" I believe, when I asked for the manager she said she was the manager. I would hope you would reply to this e-mail before I take it any further. Thank you
Lynne M Besselt

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Stanley C Finch
,
Sep 26, 2007 12:00 am EDT

Today i had two coupons, one for a big mac and one for a soda. i got the big mac but then was told i couldn't use the soda coupon, only one coupon per visit i was told. I said O.K. i will leave and come back in, then i am another customer (or visit). They still refused to honor the coupon. I can understand if the coupons were for the same item, but not different items. I made this clear to the girl. She said that i couldn't do it. I thought that coupons were to entice more people to patronize the restaurant, but i guess i was wrong. I told her that i would no longer patronize McDonalds. I estimate that i spend 400 to 500 dollars a year at McDonalds.

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mosfilos
, CY
Oct 30, 2009 4:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It seems that McDonalds restaurants in Cyprus found a way to charge you extra on a ketchup and mayonaise 14 cents each by doing the mistake to ask for it.
The answer of the manager of the specific restaurant on my question, since when is this McDonalds new policy of charging extra ketchup and mayomaise and probably other products as well, he answer me this is a pollicy we have in cyprus.NOTE that two days
before that i was in Luxenburg in a McDonald restaurant and you could use freely any extra you wanted not behind the desk but in front so you could serve your own an nt to ask for it.
The above McDonald restaurant it is located in PAPHOS CYPRUS SO BE CAREFULL if you will visit, expect it if you will ask for any extras.
My name is Andreas and my email is mosfilosone@yahoo.gr just for the case somebody will be bother to contact me.
Thanks

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Linnay
,
Oct 29, 2008 2:58 pm EDT

I work at a McDonalds, and what a lot of people don't know is that it's not OUR fault when the burgers come out uncooked. We put the burgers on a grill and pull down the top which is supposed to cook it thoroughly. Sometimes what happens is we have what we call a "defective patty"...it just doesn't cook.
It's not like the person cooking it is an idiot.

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Janice Yu
,
Oct 26, 2008 1:13 am EDT

Hi, I would like to see the pictures of the raw burger if you are able to email them to me. This happened to me recently when I ordered a Big n Tasty from Mcdonalds and took a bite into it to find that it was still pink on the inside.

ComplaintsBoard
L
9:52 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

McDonald's - purchase two gift cards that were not activated

9/28 I purchased two McDonald's gift cards for $5 on each. The employee who activated them did it incorrectly and I did not find out until 3 weeks later when the two individuals tried to use them that they were never activated. I no longer have the receipt, I went to the original store and did not get any help. I called customer service and was told that...

Read full review of McDonald's and 11 comments

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Phone numbers

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Website

www.mcdonalds.com

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