CB Fast Food Chains McDonald's Complaints #1322-1341

McDonald's review: drive thru customer service

Tyanaz Politiks of West Palm Beach, US

Jul 22, 2019 4:23 pm UTC

July 22, 2017 at 1:56 pm Mer #627160 Store#7151

Like the car before me, I waited in drive thru lane #2 for about 7 minutes. After not getting any responses to my attempts to order, I decide to drive to the 1st window to order and pay. Hoping she would open the window to take my order and payment, I sat there for about 2 minutes watching the cashier standing through the glass window. Finally, I realize she won't have the decency to open the window to at least tell me to wait a minute she is busy, I decided to drive up to the next window. Soon as I get to the 2nd window, I look into the rearview side mirror and see that she is taking payments from the car that was in drive thru lane#1. At this point I am trying to stay calm and maintain composure, thinking it will be better at window 2. Window #2 is wide open but nobody is at the window. I sat there for another 2 minutes watching workers fill drinks, sweep, take inside orders and so on. When the gentleman finally came to the window, he acted surprised to find that only 1 lane of the drive thru is being utilized. He acted even more surprised that the girl at the first window didn't help me either. He walks away to find out what happened only to return a minute later without any explanation, he finally takes my order and tells me to park while he makes my food. When the food finally arrives, there is a dead roach in the cup holder. I am furious at this point and my patience has ran its course. Because I am with my children, I think its best that I do not go inside to try and rectify anything, as I know it will not go well. With the way I am feeling right now, this may be the best course of action right now. I had to wait awhile to type this so that I don't sound irrational in my complaint. At this point I do not know if this is the right course of action, news station, ...I don't know. I hope this gets fixed because I am regular customer and spend lots of money with McDonald's due to my busy lifestyle.

McDonald's - drive thru customer service - Photo 1

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I realize that in my frustration I did not take time to carefully edit. My fault. This complaint is from today 7/22/2019 and not 2017. I just dont know how to edit my complaint once posted. Thanks

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McDonald's Contacts

McDonald's phone numbers

+1 (800) 244-6227

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23%
Confidence score

United States

+1 (888) 424-4622

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Canada

+44 370 524 4622

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13%
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United Kingdom

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4%
Confidence score

Australia

+64 800 539 4303

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+43 810 001 212

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+45 33 266 000

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Denmark

+33 130 486 000

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94%
Confidence score

Germany

+353 15 138 181

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Ireland

+31 205 642 666

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Netherlands

+47 81 556 000

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Norway

+351 214 405 300

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Portugal

+34 917 547 890

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Spain

+41 216 311 200

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14%
Confidence score

Switzerland

+90 444 6262

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Turkey

+86 400 920 0205

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China

+852 28 807 300

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Hong Kong

+91 112 460 4047

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7%
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India

+63 28 635 490

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Philippines

+27 860 000 040

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+66 26 964 900

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Thailand

+1 (312) 291-9224

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United States

8800 707 4499

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32%
Confidence score

Russia

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mcdonalds.customercare@us.mcd.com

100%
Confidence score: 100%

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110 N Carpenter St., Chicago, Illinois, 60607, United States

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