McAfee
reviews and complaints

Mcafee have taken £99,99 out of my bank account on November 4th. I have been unable to read their recent e mails and did not realise that my renewal was due especially the automatic renewal situation. I want to cancel my account and obtain a refund. My local computer shop say that they can remove the present Mcafee from my computer and instal a new one for about £40. Whenever I try to phone Mcafee and press number 1 on the phone keyboard all I get is endless music.

My complaint is that you took money for the renewal of my subscription without my consent and one month earlier than necessary. The subscription was valid until 23rd November

One part of the subscription is for VPN which never seems to work and is always switching itself off. This is naturally making me unhappy.

I find it odd that I have had a message to say my submission is too short, there is nothing wrong with brevity something I have learned from studying law

Complaint number - 1-[protected]

Mr Michael Fenwick - [protected]@outlook.com

On the 13/10/2022 £62.99 was debited from my card. I immediately requested a refund which you confirmed by email the same night.

It has yet to credit my account - your end is saying you have done it but I have today been INTO THE BANK who have confirmed that it went out, but NOTHING has come back into that account for the £62.99.

I gave them both the order ID: CS3124407840 and

Payment id: CS53124363803 Neither could be found. You have not credited our card/account...?

I have rung numerous times and keep being promised a call back from the processing team or someone higher and nobody has.

Also, every time I ring I get an email addressed to Clement Afide saying your profile is updated? Who is this and why are they using my email address you are a security company! It looks to me you have credited the payment in the incorrect name, but nobody is admitting error. How can someone with a different name be associated with my email address? Please put this to the fraud team.

So, I have a security (fraud issue) and you owe me £62.99 - I want to make an official complaint as this is not going away, I'm taking it all the way.

You need to look at the exact refund transactions - account details and WHO it was named to.

I would like a response and a refund within 48 hours before this escalates further. I have been more than patient.

Regards

Alison Fenwick - wife of Michael Fenwick

[protected] - British

I have contacted McAfee three times trying to get an account cancelled. It should have been cancelled August 2022 and the account is still active until August 2023. I just completed several conversations today, 10-24-22 talking to their customer service again and they keep telling me I have an active account and they pretend to not understand that I want to cancel the account. I don't need a reason to cancel, I just want it done. After two days going thru the motions on their website then ending up in a chat call (to no avail) and then being supplied with a phone # to call = still got nowhere. I do not want to have to pay for McAfee security for the rest of my life! Can you help me.

I have twice tried to get a satisfactory answer to my concern about a possible scam. On the first attempt to report a scam email I misheard the complaint address and my email was not delivered. While on the phone for the second time, I received an email from McAfee that my issue had been resolved. After that I sent second email to [protected]@mcafee.com. Complaint is that my concern was taken much too lightly and, in effect, brushed off before any remedial action was taken. Below is a copy of the email I sent which was "resolved" before I sent it.

------ Original Message ------

From: [protected]@email.vineyardvines.com

To: [protected]@optonline.net

Sent: Monday, October 17, 2022 6:56 AM

Subject: Final Noti ce: Your Computer will no longer Protec, Your Sᥙbsᥴriρtioᥒ may have ended

Yoᥙr Comρᥙtᥱr wiᥣᥣ ᥒo ᥣoᥒgᥱr Protᥱᥴtᥱd

Fwd: Fwd: Final Noti ce: Your Computer will no longer Protec, Your Sᥙbsᥴriρtioᥒ may have ended

To: [protected]@mcafee.com

10/17/2022 3:33 PM

1

Show Image

I am forwarding this email to you at the request of a McAfee representative for investigation of a possible scam. I did click on the opening line but stopped the transmission before it was connected. I would appreciate a response to this email and confirmation of the status of my McAfee account. Thank you, Alfred Shull [protected]) [protected]@optonline.net

Dear Sir,

I subscribed to a 1 year 1 device of the above and paid RM 99.00 online. Then, I downloaded the program for installation.

The problem is that it has been downloading for the past 24 hours or so, not moving at the 57 % point. What is wrong ?.

My details are :

Serial No. : G9VNJ5YSFSTEC4C

Password : [protected]@8835

Order confirmation : #CS3122430670

Appreciate if you can look into it, as the computer keeps showing virus attacks and bringing me to your subscription page again and again.

Thank you.

MICHAEL TAY

Email : [protected]@gmail.com

I paid for McAfee Total Protection 10 devices. On the box it clearly states PC Optimization included. I downloaded McAfee and PC optimization does not show. I called McAfee and every person including the Supervisor all from foreign Countries all told me that it is not included in my Subscription. I told all of them that it clearly states on the box that it is included and I can send them pictures. They stated to me that they do not have access for me to send them pictures. None of them will help me. I paid for a service that I am not getting. I am seeking lawyers to start a class action suit if I do not get it resolved. I am also making a complaint with my State Lawmaker.

I received a notice that you may turn off my service.

I paid $ 59.99 a 2 year subscription. I paid this on 1/29/2021. You told me it is good for 5 Devices.

I do not want auto renewal

I have 2 E Mail address that I use.

My name is Patricia V Buhler. My GMail is under Pat Buhler

[protected]@gmail.com

[protected]@icloud.com

Document I’d TS102159. Since 2021

Dear Sirs,

I would like to have my payment for McAffee antivirus refunded, cause I no longer use it. I have just forgotten to cancel automatical renovation in advance. But in spite of it, I can have my money refunded within 60 days. My debit card Visa number is [protected]. My bank's name is Ceska sporitelna. I am from the Czech Republic. I am sending a print of my payment on 28th of September 2022. The amount I would like to have refunded is 2,499 Czech crowns.

Thank you for your help. Have a nice day.

Yours sincerely,

Jarmila Gajdova

This morning of september 26 2022 i got an e-mail telling me that the amount of $429.00 was being charged to my account

for membership to this company, i don't have an account with this company and i did not ask for this membership

i am a retired senior with very little fixed income and for sure i can't afford to pay these people $429.00. For something i did not ask for

An unauthorized payment was taken from my bank account on 20 September using my debit card. My bank account is in the UK but the payment was made in euros and was made to the US McAfee company. I have no subscriptions to any McAfee products.

I have attempted to request a refund from the McAfee site, however I am unable to contact the company by phone (I am outside the US) and all the links to submit claims online are broken or circular.

Never made a purchase but got this email please explain:

[Order Confirmation

10:02 AM (2 hours ago)

to me

Your Purchase Summary are as follows:

Order Date: 9/22/2022 2:02:25 AM

Transaction ID: 120HOCNW

Seller: McAfee Antivirus Plus

Payment Source: Direct Debit

Final Charge: $499.99

Additional Information about the Transaction

Order Ref # 128.190.39.93.mcafee

Approval # DKzDWR4ayyusUuWAeFOSDfy3P

We want to take this time to thank you for choosing McAfee with your $499.99 transaction. McAfee has received your total transfer of funds of $499.99 USD. It may take up to 48 hours for the transaction to reflect on your statement.

You are eligible for a complete refund provided that you request it within seven days of the date that you made the purchase. If you require any enquiry or assistance regarding your purchase reach us at Customer Care: +[protected]

What we offer as extras to speed up your web browsing

✓ McAfee antivirus includes basic antivirus scanning but it also includes a pair of extra modules intended to improve performance and safeguard privacy.

✓ McAfee Total Protection guards five devices against viruses and offers ransomware protection, wards off malicious websites and includes a password manager.

✓ McAfee is lightweight, unintrusive, and efficient, which will make it a great asset for your device.

-----------------------------------

Best wishes,

McAfee Customer Helpline No.: +[protected]

Please answer my E Mail.

Regards

Mike

----- Forwarded message -----

From: Mike Parsons

To: [protected]@mcafee.com

Sent: Tuesday, 20 September 2022 at 11:56:26 BST

Subject: Cancelation and full refund (I am Deaf and aged 73Yrs)

Tue, 20 Sept at 11:47

I wish to cancel my download and ask for a full refund. It is too difficult for me. Please confirm

by return.

Thank you

Mike

On Tuesday, 20 September 2022 at 10:26:25 BST, McAfee wrote:

I want someone to ring me on [protected] please. My issues are: Despite my account showing I am covered for nearly 2 years I am being inundated with crisis warnings that my cover is or has expired. This is wrong, please rectify it. It also says my computer is an HP. It is not. t is an Acer AspireA515-45 SND [protected]. I have only had the Laptop a few weeks and transferred my previous cover as well as renewing again. I am livid. If you cannot get these simple matters right, how can I have confidence in your system. Your phone numbers do not work and your various sites are nothing more than Mazes.

I look forward to a response please. James Smith. [protected]@gmail.com

when i was trying to copy video files with an extension of .vba, my total hard disk and pen drive has been written with, for example "[protected].vba" with 2 kb serially numbered around 88 files in each and every sub-directory of my computer and pendrive. I request you to remove these virus files and make me relieve off the tension I am facing, because I am afraid of losing data.

Software didn't work at all and Staples store in Canada Milton Ont refused to take it back or issue refund or exchanged for other software. System went down the same day after uploading the software.

Bar code - MAB00ZST1RBPM / [protected]

Pls. send me your contact info. My EMAIL [protected]@yahoo.ca

Thank You.

My new laptop had mcafee offer. I never activated it. so after 3 months I get notified over 20 times a day in my edge notifications. I have removed it from windows, but still get constant notices my system has viruses. I do not want their service. How do I get this to stop. there is no law enforcement for these internet crimes. How many older people think they have to pay this.

Installed google chrome, Then installed google chat , and was fine when i wasn't using it much. But as soon as i started having chats with friends on a regular bases i got pop up adds for your company, and vires warnings. And says my account with your company has expired. It has been 8 years since i have had an thing to do with your company. My system doesn't have anything on it unless i use your program to scan for it so. If the harassment continues I'm getting a lawyer to sue for as much money as i feel necessary to get your attention. As well as call the U.S. Attorney genral About your business practices. No threat It's a promise .

I turned off auto renewal, but they charged my credit card anyway. I reached out and they told me I had more than one account and someone would get back to me in 2 hours. I waited 4 days, reached out again and got no resolve. I reached out again and they said I was out of the refund window, even though I had reached out several times before and you cannot get a hold of anyone. They spend about an hour on the phone and said they would escalate it and someone would get back to me. I has been days and no contact.

We are retirees living on limited income and we use to subscribe to a McAfee Anti-virus program for our computers and the confident that their advertisement and reputation to protect our online activities to pay bills online. I did an online McAfee subscription and gave my personal bank account. McAfee renew my subscription the following year and didn't know about it till the bank statement came in and the reason why I did not renew the services this year for antivirus subscription but they still send advertisement to my e-mail. Yesterday charges were made for a total of 6 charges of $116.70 that total to $700.20 listed to McAfee from our bank account statement. We call the McAfee customers service with our charges that were made by McAfee and have no knowledge of the charges. McAfee is in the antivirus business to protect their company from abuse from scammer to steal our identity and our money from our account that we are now traumatize that our personal information has been compromise and unprotected. As of today after the contact with McAfee about the charges I receive an e-mail from them to renew our subscription and afraid to open any e-mail from them.