McAfee – Page 6

0n the 24th DEC I paid my renewal fees for a year of £39.99 through PayPal. Afterward I tried to download the software but a notice popped up to say that a fault is stopping it being down loaded. Unfortunately it went of the screen before I could read it? Then on checking my bank statement I read that 2 payments of £39.99 on 30th Dec was deducted from my PayPal account to your company. So on balance I have paid twice for an order and received nothing? Could you please look into my complaint and while doing so is my comp covered for Viruses. If it cannot be resolved satisfactorily I will accept a full refund?

I paid £107 for for two years total cover. This was back in September/October of 2022. The security protection/subscription would not download. I was unable to download all the package, so I had to uninstall the whole app.

I have had no online protection because of the above.

The subsequent attempts I have made to contact and resolve this matter have been stopped because after paying for the two year protection/cover, all the help pages, in fact everything now appears in ITALIAN!?!

There are no pages online in ENGLISH. Why is this?

And now I have not only missed the time period within which to get a FULL REFUND, I am now experiencing online issues to STOP the AUTOMATED subscription.

I called Mcaffee as I needed to renew from total protection to the premier plan, as I was never aware that total protection did not give me identity protection. Mcafee said my computer was infected and that he could give me the premier plan for 3 years for 279.00. I never was told that I was switched over to Jiniigram, a computer tech company, affiliated with Mcaffee! I was charged 279.00 to my credit card ending in 8836. Little did I know that they were charging me for service to my computer besides Premier, which was all that I wanted. Misrepresentation and upselling without fully informing customer that he was no longer dealing direct with Mcaffee. Requesting refund, and then I can continue with Premier for only 1 computer or device at best price for 1 or 2 years only! Someone at Mcaffee needs training or a talking to for not fully informing consumer what he is getting. I will await your reply before pursuing this further. Thank you [protected]@aol.com [protected]

ich bezahlte via Internet für ein Jahresabonnement 79,95 € bei McAfee. Das war im August, bis Heute habe ich kein von Virenschutzprogram erhalten. Sind über vier Monate. Irgendwann eröffne ich einen [censored]storm im Internet wenn es so weiter geht

27AUG.

F.WERT29AUG. McAfee *www.mcafee.com

Dokumente anhängen und persönliche Notizen zur Bewegung hinzufügen Details anzeigen

-79,95 €

I am absolutely furious, you have once again broken into my Computer and added your Security. This is the second time that you have done it. I have searched my Programs and cannot find it but every time that I try to Log on your Virus Warning comes up. Because I cannot find it I cannot Delete it. So if you dont remove it immediately I will have no choice but to take Legal Action for Invasion of Privacy. Now do as I ask or face the consequences. Yours Roy Lawrence

I am based in the UK. I took out a subscription on 2 December and realized that I already had one and wanted to cancel my recently purchased subscription and get a refund. There is no working facility on McAfee to do this.. I am advised that - You are not entitled to self-refunds under the Fair Consumer Contracts Act (FCCA). Please call customer support at [protected] for additional assistance.

Their web page also advises - 30-day money back guarantee

If you’re not completely satisfied, we’ll be more than happy to give you a prompt and courteous refund.

This is not what I am experiences. There is no opportunity to talk to an actual person and the digital 'customer services' is not able to get an agent although I have asked several times.

I attempted to download McAfee onto my laptop. Twice it wouldn't download. I sent them emails and each time it came back that their mailbox was full. It took me a long time to find a telephone number but eventually I did. Their technical department couldn't get it to download either. I spent well over an hour dealing with them. I have now received charges for downloading McAfee onto my laptop but I never got it and their techs couldn't get it to download either. I asked them to remove their ads which keep coming up and refund the money they had charged. They informed me that because I was past 30 days they could not refund me. How can they charge me for something I never got? They did say they could remove the automatic renewal for me. I want to them to stop popping up on my laptop. I close their ad and it just comes up again right away. I can't enjoy my laptop with this constantly happening. I have since received emails saying my complaint has been resolved.

I was scammed into purchasing a subscription for my computer. I received pop ups again and again one day saying my computer had been compromised. It told me I should purchase McAfee to remove the viruses. I purchased and installed the software and ran the scan. No viruses. It was a total scam to make me purchase their software and I already had a subscription. When I received my credit card bill, I had 2 charges, one on Sept 9th for an auto renew and one on September 18 for the scam I was unable to receive a refund as by the time I called, it was past the refund date. So now I have 2 subscriptions. They extended my service one more year, but I paid for 2 years anyway. I thought this company was supposed to protect you, not scam you.

I purchased the total protection service on Sept 15, 2022. For the past week or more I get a warning that my system has been compromised and I need to do a scan. I do that and the reply is that my subscription has expired.

I sent you a payment of $60.66 CAD to McAfee Consumer Affairs North, LLC via papal_ [protected]@mcafee.com September 15, 2022.

The Transaction ID is 2NS52846X2694093S

Invoice ID Pl3104143381

Please rectify this as soon as possible as I need my computer scanned and back to normal.

Thank you, June Steeves

Annual fee Rs.999/- was deducted twice by my Bank. Your Invoice No.DC3139483691 dt. 11/6/2022 for Rs.999/- was given wheareas for the payment made on 11/5/2022 was not given. More over this is not activated as I am getting critical virus alerts the moment the pc is opened which is disturbing.

Reguest immediate steps to refund of additional amount paid ie., Rs.999 and Immediate activation.

Thanks & Regards

Mcafee have taken £99,99 out of my bank account on November 4th. I have been unable to read their recent e mails and did not realise that my renewal was due especially the automatic renewal situation. I want to cancel my account and obtain a refund. My local computer shop say that they can remove the present Mcafee from my computer and instal a new one for about £40. Whenever I try to phone Mcafee and press number 1 on the phone keyboard all I get is endless music.

My complaint is that you took money for the renewal of my subscription without my consent and one month earlier than necessary. The subscription was valid until 23rd November

One part of the subscription is for VPN which never seems to work and is always switching itself off. This is naturally making me unhappy.

I find it odd that I have had a message to say my submission is too short, there is nothing wrong with brevity something I have learned from studying law

Complaint number - 1-[protected]

Mr Michael Fenwick - [protected]@outlook.com

On the 13/10/2022 £62.99 was debited from my card. I immediately requested a refund which you confirmed by email the same night.

It has yet to credit my account - your end is saying you have done it but I have today been INTO THE BANK who have confirmed that it went out, but NOTHING has come back into that account for the £62.99.

I gave them both the order ID: CS3124407840 and

Payment id: CS53124363803 Neither could be found. You have not credited our card/account...?

I have rung numerous times and keep being promised a call back from the processing team or someone higher and nobody has.

Also, every time I ring I get an email addressed to Clement Afide saying your profile is updated? Who is this and why are they using my email address you are a security company! It looks to me you have credited the payment in the incorrect name, but nobody is admitting error. How can someone with a different name be associated with my email address? Please put this to the fraud team.

So, I have a security (fraud issue) and you owe me £62.99 - I want to make an official complaint as this is not going away, I'm taking it all the way.

You need to look at the exact refund transactions - account details and WHO it was named to.

I would like a response and a refund within 48 hours before this escalates further. I have been more than patient.

Regards

Alison Fenwick - wife of Michael Fenwick

[protected] - British

I have contacted McAfee three times trying to get an account cancelled. It should have been cancelled August 2022 and the account is still active until August 2023. I just completed several conversations today, 10-24-22 talking to their customer service again and they keep telling me I have an active account and they pretend to not understand that I want to cancel the account. I don't need a reason to cancel, I just want it done. After two days going thru the motions on their website then ending up in a chat call (to no avail) and then being supplied with a phone # to call = still got nowhere. I do not want to have to pay for McAfee security for the rest of my life! Can you help me.

I have twice tried to get a satisfactory answer to my concern about a possible scam. On the first attempt to report a scam email I misheard the complaint address and my email was not delivered. While on the phone for the second time, I received an email from McAfee that my issue had been resolved. After that I sent second email to [protected]@mcafee.com. Complaint is that my concern was taken much too lightly and, in effect, brushed off before any remedial action was taken. Below is a copy of the email I sent which was "resolved" before I sent it.

------ Original Message ------

From: [protected]@email.vineyardvines.com

To: [protected]@optonline.net

Sent: Monday, October 17, 2022 6:56 AM

Subject: Final Noti ce: Your Computer will no longer Protec, Your Sᥙbsᥴriρtioᥒ may have ended

Yoᥙr Comρᥙtᥱr wiᥣᥣ ᥒo ᥣoᥒgᥱr Protᥱᥴtᥱd

Fwd: Fwd: Final Noti ce: Your Computer will no longer Protec, Your Sᥙbsᥴriρtioᥒ may have ended

To: [protected]@mcafee.com

10/17/2022 3:33 PM

1

Show Image

I am forwarding this email to you at the request of a McAfee representative for investigation of a possible scam. I did click on the opening line but stopped the transmission before it was connected. I would appreciate a response to this email and confirmation of the status of my McAfee account. Thank you, Alfred Shull [protected]) [protected]@optonline.net

Dear Sir,

I subscribed to a 1 year 1 device of the above and paid RM 99.00 online. Then, I downloaded the program for installation.

The problem is that it has been downloading for the past 24 hours or so, not moving at the 57 % point. What is wrong ?.

My details are :

Serial No. : G9VNJ5YSFSTEC4C

Password : [protected]@8835

Order confirmation : #CS3122430670

Appreciate if you can look into it, as the computer keeps showing virus attacks and bringing me to your subscription page again and again.

Thank you.

MICHAEL TAY

Email : [protected]@gmail.com

I paid for McAfee Total Protection 10 devices. On the box it clearly states PC Optimization included. I downloaded McAfee and PC optimization does not show. I called McAfee and every person including the Supervisor all from foreign Countries all told me that it is not included in my Subscription. I told all of them that it clearly states on the box that it is included and I can send them pictures. They stated to me that they do not have access for me to send them pictures. None of them will help me. I paid for a service that I am not getting. I am seeking lawyers to start a class action suit if I do not get it resolved. I am also making a complaint with my State Lawmaker.

I received a notice that you may turn off my service.

I paid $ 59.99 a 2 year subscription. I paid this on 1/29/2021. You told me it is good for 5 Devices.

I do not want auto renewal

I have 2 E Mail address that I use.

My name is Patricia V Buhler. My GMail is under Pat Buhler

[protected]@gmail.com

[protected]@icloud.com

Document I’d TS102159. Since 2021

Dear Sirs,

I would like to have my payment for McAffee antivirus refunded, cause I no longer use it. I have just forgotten to cancel automatical renovation in advance. But in spite of it, I can have my money refunded within 60 days. My debit card Visa number is [protected]. My bank's name is Ceska sporitelna. I am from the Czech Republic. I am sending a print of my payment on 28th of September 2022. The amount I would like to have refunded is 2,499 Czech crowns.

Thank you for your help. Have a nice day.

Yours sincerely,

Jarmila Gajdova

This morning of september 26 2022 i got an e-mail telling me that the amount of $429.00 was being charged to my account

for membership to this company, i don't have an account with this company and i did not ask for this membership

i am a retired senior with very little fixed income and for sure i can't afford to pay these people $429.00. For something i did not ask for