McAfee – Page 4

McAfee refuses to cancel any account even though their website states the steps to do it. Taken from the McAfee policy from their chat "• If you want to uninstall McAfee software from your PC after you cancel your subscription, see TS101331 - How to remove McAfee products from a PC that runs Windows.

If you would like your email and account details removed from McAfee completely, contact Customer Service

and make this request. You can't delete your account yourself using My Account." You can uninstall all the McAfee products, but if you ever had their products install on old devices and removed them from your account, even if there are 15+ years old, McAfee will tell you they are still a part of your account. If you have auto renewal or even if you turn in off, make sure to do screenshots of you account because McAfee will claim that you have auto renewal and draft your account over 30 days before they account is due. Oh, yeah they don't send out auto renewal reminder emails or any emails concerning active accounts; because are to business harassing customer to pay the fee for accounts they closed. You will be charged the max amount they can. You will have to call and chat with them multiple times to get your account closed and they still want to do it. They will argue with you about they not being able to do anything about the account you requested to close. They tell you not to file complaints on the federal and state government levels. Bascially, McAfee is playing the numbers game, where it seems like they have alot of customers, but looking deeper into those accounts you will find that alot of customers have uninstalled McAfee and tried to closed their accounts. You don't have to take my advice on not doing business with McAfee, but if you do, protect yourself. Over 4 hours with chat customer service to get an email changed. Customer Service is so incompetent they didn't understand that my email address was to changed on everything in the McAfee system.

I've tri3e several times to contact. Only they don't open- which suggests that your entire outfit is misleading.

I want to find out what services I'm entitled to- they are not forthcoming. Also I do not appreciate these threatening messages that my account doesn't open this or that.

What do you offer what am I signed up for and I do not want to have to work this hard to get an answer.

yes my account with mcafee has been inactive for over 3 years and you still continue to take money out of my wifes bank account .as recently as the 7th of april you took £109 99 out of her account i would like a refund on all money taken from her account since the subscription ended and i would alswo like an explonation as to why the money was taken out . hoping you will resolve this matter as quickly as possible regards kevin

I deliberately let my account lapse because I had other virus software. McAfee sent and endless number of e-mail solicitations, warning me that my account was lapsing, and then soliciting me to re-new. On April 3 they sent a message saying that they would auto-renew my account, or I could sign up by -mail link (strange, because at that point I had no account with them). The whole point is that I do not WANT their services, and now I must read each and every message form them in case they threaten to auto-enroll me again. They then sent me an "Order Confirmation #CS2992547689; Order received on Thursday, March 31, 2022" when I HAD MADE NO SUCH REQUEST OF THEM, AND CHARGED ME $37.24. I made sure to go to the account link they provided and truned off auto-renewal. I then received a credit card bill Mcafee *Www.Mcafee.Com [protected] Tx) for $160.11. All this for a service which I never requested.

I demand reimbursement for the $160.11 charge; and that McAfee never contact me again. I would never recommend their services to anyone based on their business practices alone.

On 03/31/023, I renewed my yearly subscription; however, unfortunately, McAfee's overseas' team managed to charge me twice for the exact same renewal that ends on 04/28/24. Now, I'm out $99.99 and have been unable to get the funds back. I've called Customer Service about four times already and keep getting told that due to an electronic glitch, they cannot simply return the funds to me. So then, it's their mistake - their glitch - and now, my loss. Another thing, I also noted that customers who are being charged via "auto renewal" pay $30 more than customers who manually renew their subscription. In other words, my renewal amount was $99.99 and a customer not under "auto renewal" set-up is charged $69.99. Why is that? So far, I'm still out the $99.99 for McAfee's error - plus, I was overcharged on the renewal to begin with. I've also requested that my entire subscription be cancelled because I cannot trust McAfee any longer. Not one of the reps would give me a straight answer as to how to proceed with the cancellation - nor is there a "Cancel" button on their website. In summary, I'm out $99.99 due to the double charge - plus, the additional $30 for the overcharge on the renewal - and there's no one in their Customer Service Dept. who appears to be willing and/or capable to resolve this issue amicably. This is the worst experience I've had in a very long time.

I have a total protection package which expires on 1 Jan. 2025 costing £79.99 for a desktop computer, Acer xc-704 with windows 10. I was persuaded to purchase an additional virus protection system on 7 October 2022 for £274.80 with a telephone number to call once a month on [protected] when the operator would take over my computer with a code of join.zoho.com to check on viruses. There were no problems until this month when he told me that he could not do this as the driver needed updating. I could hardly hear what he was saying because of his accent and my wife had to listen to his instructions. He told her that he could update the driver for £460 and I reluctantly agreed to this. But I now learn that I could update the driver free of charge on my computer on the internet. I feel he conned me and he should not have charged me.

I feel I should receive a refund for this amount especially as in previous months there was no problem with my driver or when I use the computer.

RE: Service Request # 1-[protected]

On March 29th I called McAfee Technical Support regarding an issue with McAfee and my Dell XPS computer. The technician decided the way to fix the problem was to uninstall McAfee and then reinstall it. After removing McAfee, she was unable to reinstall it.

She elevated the matter to a “Level 2” problem and told me another technician would call me back in 1 to 2 days.

The next day I called back and got a Level 2 Technician who claimed the reason that the previous reinstallation attempt was unsuccessful was because McAfee was not completely removed. He then attempted to go through the computer and remove all the files related to McAfee. After 2 hours he attempted to reboot my computer and was unsuccessful. The computer was now unusable. He advised me at that time that I should call Dell.

The next day another McAfee technician called me and tried again to get the computer started. After a number of hours, she too was unsuccessful and advised me to call Dell.

On April 2, I received an email from McAfee Consumer Support that “the Service Request

#1-[protected] has been resolved”.

These people took a perfectly good $1400 computer which was running well and rendered it now completely useless. This is TOTALLY UNACCEPTABLE.

This matter has not been resolved.

My bank account was debited for $379.95 for renewal of virus protection. I was not aware of this and I cannot afford it so I rang them and they cancelled my subscription and told me I would receive a refund. They sent me a confirmation Email and I noticed that it stated i would receive a cheque in 3 weeks. I do not think this is adequate. my bank account was debited overnight without notice therefore I believe my bank account should b credited overnight instead of having to wait 3 weeks for a cheque.

My bank account was charged well over $100.00 without any notification to me. The automatic renewal was turned off and my card was charged one month before my subscription expires, which is not until April 15th, of 2023. I have to date, contacted the McAfee four times and have been told the same thing each time. I have been told the money is pending back to my bank account and would be posted 3-5 business days; it has not been refunded. I was told a supervisor would contact me within 24 hours; they did not. I called and asked to speak directly to a supervisor today and was told she was on another line; I waited a great deal of time and still no supervisor to address the issue and was told I needed to be rescheduled. It has been 16 days today and still no refund. I see there are over 300 unresolved complaints. I do not intent to let this go; I intend to contact the Better Business Bureau and whomever else I need to contact. This is no way to treat customers and it is not good business ethics.

I have had 109 pounds and 99 pence taken from my bank account without my knowledge. Could you please tell me why this is as I didn't authorise this transaction. This happened at approximately 15:10 hours. I had already renewed my subscription on the second March 2023. I would like to know why it was taken from my account and what the transaction was for.

My email address is [protected]@virginmedia.com

Thank you

Les Rhind

Quickly check all your accounts with McAfee. Make sure you do screenshots of what your account states. You will be thankful for this advice. McAfee doesn't not read the consumer side of any changes made to the account. Therefore, if you make any changes please call into customer service to make sure the changes you made through the app and/or website is actually in place. Also, McAfee is turning on auto renewal to accounts that never signed up for it. That is what happened to me. Customer service claimed that I had autorenewal, I tried to explain that I never signed up for it, and that I was currently looking at my account (both the app and website) and it stated that I didn't have auto renewal. That customer service agent tried to argue with me that I had auto-renewal and that they sent me an email stating that they was charging my account. None of that was true. I actually had all my emails from McAfee for a decade, in both my email accounts, and I received no such email for 2023, but had them going back for a decade. They also charged me $149.99 (never paid anywhere near this amount for McAfee) for having multiple computers and phones, which were not listed on my account, because I had removed them myself over the years. I received no apology from McAfee for the misinformation on my account. Truthfully, the only reason I caught their fraud was due to alerts I have on my account. I haven't had any problems over the decade with McAfee, but I don't do no communication, overcharging, and lying about the status of my account. Thank God have do alot of screenshots.

I emailed for a refund on my account as soon as the payment went through on 16/03/2023. I had previously gone into my a/c to stop the subscription and automatic renewal. I keep receiving emails saying I'm unprotected. I no longer require McAfee as I no longer have the computer. Your business is shonky & I've just read some of the comments which are very similar to my experiences. A REFUND OF $204 WOULD BE GREAT!

I previously had a subscription to MacAfee, but it expired in Feb 2021. They kept sending me notices that I was unprotected and needed to renew. I had already contracted with a different service and no longer wanted their services.

TODAY - MACAFEE WITHDREW $199.99 FROM MY CHECKING ACCOUNT VIA MY VISA BANK CARD. I called MacAfee and they informed me that they had NO record of the transaction, even though I am looking at it online in my account! I logged into the old a count and it showed nothing active, so there was no reason for them to "steal" my money. The representative gave me a case number, and said I have to call my bank back to see if they have an "invoice number" for the transaction. I'm on hold right now to see if such an "invoice number" exists, and if I get it I'm calling them back. If that doesn't work, I'm filing a fraud claim with my credit union to investigate and get my money back.

I paid for a 1 year service and at the end it was automatically renewed for 2 more years. I tried to dispute the charge with my bank and was told I had a precious agreement with Mcafee. I then went through Mcaffee for the refund within the 60 day requirement for refunds. I contacted and spoke with multiple agents and 2 supervisors and was told different explanations each time as to the status of my refund. Today I was told they could not process my refund as it was after the 60 days. I statted tje refund process well within the 60 days. I was told my bank needs to refu d my money which is not true. Mcafee needs to refund the koney to my credit card.

I had a McaFee account years ago on an old computer. I found the computer after remolding my home. Turned on the computer to begin using it and have received hundreds of unwanted, unsolicited harassing E-Mails from McaFee and Norton Anti-Virus. I E-Mailed Mcafee to stop sending me E-mails but they sent many more. I will print out the hundreds of E-Mails from Mcafee to show the intentional harassment due to not wanting their service. I have two E-Mail addresses and Mcafee some way received the second E-Mail and now I receive numerous E-Mails on the second address.

I will file suit against Mcafee if my complaint here does not resolve the intentional harassment. New York State Penal Law states harassing E-mails is illegal harassment and I can prove it with the E-Mails.

On Mar/10/2023, at approximately noon, I saw an email from McAfee thanking me for renewing my subscription, and for the payment. That is illegal, as they did this without my consent/permission. Auto renew was NEVER turned on by me. McAfee did this on its own. This is an aberration to Canada's integrity. I sen feedbacks, and an email to McAfee media, demanding a full refund. McAfee must take full responsibility for this infraction. I thought that this company was honourable. Far from it. They better refund my money. **Note well, that my official and legal stance are first and foremost your concerns, ahead of your 'terms and policy'. You therefore agree to my terms ahead of yours**

Hello,

My name is Rajesh Gupta and I live in Toronto, Canada. On Sunday, March 5, 2023, I called McAfee customer to talk about buying McAfee anti virus product. Unfortunately the price being quoted was high to my standard so I refuse to buy their product and disconnected my phone line. The customer service agent , named Vivek called me back but I did not agree to buy the product and again disconnected. He keep calling my number and left two abusive voice mail message on my cell phone. The first one was with a "F" word which I deleted. But I saved the second voice mail message with very bad abusive language in Hindi. This person has a South Asian accent and he was very unprofessional and was acting like a bully. I am surprised that McAfee hire these kind of customer people which is very scary.

My phone number is [protected]

Auto renewal of $89.99 for [protected]@Livesafe for renewal ending March 10,2024 is done which I don't need now. I therefore non renewal and refund of my money.

email:[protected]@yahoo.com

Mob:+[protected]

I have already installed other antivirus software which is much cheaper and your renewal has taken place without any approval from my side. The card no mentioned by you in one mail was also not related to my card.

Following a phone call from McAfee, I was immediately connected to supposedly one of your staff named "Robin" who attempted to advise me how to get the money back from McAfee. After several hours this person, "Robin", hung up on me, but then I found that $9989.00 had been removed from my credit union account. The next day a person called "Kevin" phoned, who then transferred me to "Robin" who stated that the money would be returned to my account. The money is still outstanding, and I would appreciate this money being returned to my account. This account is with the MyState Bank in Hobart, Tasmania, Australia, who will possibly involve "Scam Watch : to recover my money.

Yours Faithfully,
John Holloway

I recently purchased protection for my Desktop (1 unit for 1 year) which went U/S so had to get a new laptop. Trying to change over my protection to this new computer has proved a farce and I've wasted an hour getting nowhere. Your website is a disgrace and I am angry that you make it impossible to change over as the instructions you give to do this which take ages to even find, prove impossible to do. Try speaking to human being is also impossible. How about one ringing me on UK number [protected] anytime SOON.

Ken Cook