dishwasher model #mdb8959sfz4
This dishwasher has serious problems. The latch keeps on popping open when the unit is in the middle of a cycle, leaking water and steam. destroyed my new counter top along with the lack of professional service now blaming the bubbled counter-top on the problem. It was fine the first three months. Maytag keeps on sending same people that are saying that the unit has to be mounted in front of the counter top rather than underneath it. We are feed up. It needs to be replaced It id only 6 months old, and Now I have to replace a new dishwasher as well as my new counter due to this defective item
The complaint has been investigated and resolved to the customer’s satisfaction.
dryer door
Hello, this isn't a complaint, in fact we have been very happy with our Maytag drier. It has lasted much longer than we expected it to. In fact it still dries great. Unfortunately we struggle to keep the dryer door closed. A piece popped out of the spot where the door locks into the dryer unit. We have been having to tape the door shut or push up boxes against it. Clearly this is not ideal. Is it possible for us to obtain the missing part and repair this ourselves? I have attached photos. Thank you
P.S we reside in Edmonton, Alberta Canada
The complaint has been investigated and resolved to the customer’s satisfaction.
maytag washer
I purchased my washer and dryer at Lowe's on October 5, 2016 I used my credit card. They delivered it to my new home on November 1, 2016, because I could not get the keys to my new place until October 31, 2017. I have had trouble with this washer from day one, it was spinning my clothes so hard they were wrinkled I could not hang them to dry and sometimes even after putting them in the dryer they were wrinkled. Than the washer would fill with water and not drain, I called whirlpool and they came out on august 2, 2017 the repairman said he needed to reset the washer and he did, now today August 31, 2017 my clothes are in the washer and the water will not drain. I called whirlpool and spoke to customer service she was not helpful she tried to say my warranty ended on August 19, 2017 and this is not true I have until October 5, 2017. I have the receipts. She could not get me a repairman until sept 11 now my clothes have to sit in this water for 11 more days? I am so very disappointed and would just like a new washer a simple one you turn on and turn off. My daughter is here trying to get the wet clothes out of the washer which is a mess! She wanted me to call back to speak to a manager but I am an 80 year old lady and live alone and this has me very overwhelmed! I spent $1, 190 on this washer and dryer and I am dissatisfied. I did not call back to speak to a manager but I did call Senator DeWines office and reported a complaint
The complaint has been investigated and resolved to the customer’s satisfaction.
maytag bravos xl 7.3 dryer
May 2014 we purchased a Maytag XL electric dryer from Lowes. The dryer caught on fire 8/2017. Repairmen said our family was very lucky I was at home when this happen. Heating element burnt out and dryer sounded like an airplane when running. Very disappointed in the quality of this machine. Purchased a new Maytag dryer without steam and dryer vent is located in the top of dryer. I understand Maytag is no longer making this model. Thank goodness!
washer
In October of 2015, we purchased a Maytag MVW X655DWO SERIAL #C53243873. This machine would not complete the last spin cycle, leaving soap and water still in the washer. The machine would not spin the clothes as fast as it had been. The repairman came out, was here less than ten minutes and said this machine was not made well and that it had bad tub bearings estimating the cost of the bearings to be $650. - $700. In other words, machine less than two years old and it is more expensive to repair than buy a new one. He said when he heard the noise and saw the tub he knew what it was because the majority of calls he has on Maytag machines lately have been this same problem. He advised me to go to a used appliance store and buy a ten to fifteen year old machine if I truly want a reliable "Maytag". He has worked on Maytags for years & said they are inferior products because even though they have Maytag on the machine. They are actually made by Whirlpool & no longer made to be repaired. I am just sick. All that money for a new "energy"efficient " machine that took 2-3 times longer to do a load of clothes.
I really think we should be reimbursed something for this machine. The manufacturer knows about these issues. Can't make any money selling parts, make them to need to be replaced every two years. Washing clothes for two people. We are retired and do not have this kind of money.
The complaint has been investigated and resolved to the customer’s satisfaction.
front load washer model# mhw3505fw0
I bought my washer from Lowes 6 months ago and have had the electronic door lock go bad 3 times. Every time, the door is locked and I cant get the washer open or get it to work. I have tried to contact Maytag on-line and I keep getting invalid email address... even though they sent me a confirmation email when I registered my washer with them... Trying to get support from them is difficult at best. I looked on-line and see this is an issue that many other consumers have had.
Poor product quality and inferior parts!
I'm going to keep trying to get in touch with them but at this time very dissatisfied with their product!
The complaint has been investigated and resolved to the customer’s satisfaction.
dual oven
I've just bought a two year old home. All the appliances are Maytag. The dual oven, bought in December 2015, no longer has a self-cleaning feature that works. I've just been told by the technician at Wagner's Appliances in Chilliwack B.C. that the parts to repair the oven will cost $840, and that labour is on top of that. I've also been charged for an initial service charge to investigate "the problem".
I'm furious that an oven that is under 2 years in age already needs repairs of this magnitude, and that none of the repairs are covered by warranty. I certainly wouldn't pay $1688 again for an oven that works for LESS than two years again. I would appreciate it if the cost of the parts would be waived, considering that the appliance is 1 year and 8 months old. I'll pay for the technician to install the new boards that are needed, but I really resent having to pay to repair parts in a machine that is virtually new.
I can't figure out why the complaint is closed. Nothing was done. It should involve at least some contact on your part with Wagner's appliances. They have done nothing to fix the problem I face. What exactly was done to investigate the complaint I made more than two years ago?
Carolyn Marcotte
The complaint has been investigated and resolved to the customer’s satisfaction.
dishwasher
I purchased a Maytag model #MDBH979AWW3 in March of 2010 (serial #F00804890) and I just had to replace the touch panel for the fourth time! I think once or twice you replaced it under warranty but the third time you told me you couldn't and you had long customer wait lines when I called today so I could not wait and had to order it. I understand that warranties are for 1 year but it seems a bit ridiculous for me to have to purchase the same part for $150 every two years to keep my dishwasher running. Ideally I would like to be reimbursed for the part or at least have a new one sent for when I inevitably have to replace it again in a year or two.
I actually thought I was posting this directly to Maytag. When I realized my mistake, I contacted them directly by sending an email through their web site: https://www.maytag.com/services/contact-us.html They called me first thing Monday morning and resolved my complaint. They acknowledged a design flaw that they have been investigating and offered to reimburse me for any replacements that I could provide receipts for. I spoke to an "Andrew", who gave me the number 1-800-331-2689
whirlpool cabrio
I bought a new Whirlpool Cabrio washer from Home Depot two weeks ago. It was delivered to my house six days ago. I called them the day after it came to tell them that it does not work. The clothes are soggy at the end of the cycle and full of dirt. Home Depot has put off coming to get it and now, six days later, they said that I only had 48 hours to return it. They said that this is a Maytag policy and they cannot get a refund from Maytag unless Maytag authorizes the return. Maytag wants to fix it. I do not want it fixed. It is six days old and I should not have a fix a washing machine that is six days old. I tried to take this thing to the store and they refused the return due to Maytag's 48 hour policy. I contacted them within one day of it not working. I need them to come and get this washer and give me my money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service/repair service/warranty service
DO NOT BUY FROM CONN'S!
Conn's was great at taking my money and delivering the Maytag Washer and Dryer that cost me $3, 700.00 (including $400.00 each for service contract).
I purchased around July 6th, 2017 and by end of July, 2017 Dryer stopped working.
Called to make appointment for warranty service. Called multiple times and was finally give Gerald's Appliance Repair in Comfort, Texas as a contact.
Contacted Gerald's Appliance Repair for warranty service. Today is August 17th, 2017 and still NO SERVICE!
The complaint has been investigated and resolved to the customer’s satisfaction.
I've been waiting almost 2 weeks for them to come replace a part that is broken on my fridge. I keep calling to never get an answer. I'm just going to report them to the BBB and will never buy from them again. Yet they want their payment though. Guess what Conn's it's going on food that me and my kids are using to eat out. Come fix my damn fridge or I will take you to court
oh yeah they will take your money and THEN some
KScrimpsher, Thank you for your review. We would like to inquire about your review with you. Please email us at Maytag_Reviews@Maytag.com at your earliest convenience with your user id (KScrimpsher), copy of the review, your name, address, a phone number, model and serial number, and date and purchase. Also please let us know if you have any extended service plan. We look forward to your reply.
Thank you,
Maytag® Social Media Relations
dryer not getting repaired
I contacted the customer care line to request my dryer be fixed. I bought it in October of 2016 and it is not shutting off. It continually runs as the timer has stopped working. I requested a repairman and was told someone would contact me to set an appointment since I live outside most service areas. Then I received an email stating I had to pay for the service and then I would be reimbursed. The email also stated I agreed to this, which I did not. It has been three weeks since I requested this, and have not had anyone contact me about fixing my dryer. I am contacting an attorney if this is not taken care of this week, and if my dryer catches on fire or causes any damage to my personal belongings, it will be put all over social media along with a law suit.
The complaint has been investigated and resolved to the customer’s satisfaction.
refrigerator, dishwasher and stove.
I built and moved into my new home July 2014. Because this was going to be my home forever I wanted to buy the best of everything...Including appliances, (stove, refrigerator, microwave and dishwasher) so I decided to buy Maytag believing it was the best product. I was wrong. The first day the refrigerator leaked water and flooded my kitchen. I called and they said they will fix it. I said "NO" I didn't buy a repaired refrigerator and they brought a new one. Months later I called the appliance store and said the stove cooling fan would stay on 2-2 1/2 hrs after oven was turned off. They replaced a part and it didn't fix it. The dishwasher never would dry the dishes from day one. Now the door spring failed and door has to be completely closed or it will fall open. On the good side the microwave has worked flawlessly. That's three out of four of Maytag products that failed. Avoid their products. I paid thousands more to get a poor product.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hon, these are not your grandma/grandpa's Maytag appliances. As you now know. Maytags have a good number of complaints on the internet. Many like you describe. As a rule of thumb these days I stick to Whirlpool or Frigidaire. But in any event, always check your stars on the day you sign for appliances, an automobile, or any "gadget." Always make sure your natal Mercury is void of course, and transiting Mercury is not forming a square with your natal Mars, Mercury, or Saturin. Those are days you NEVER sign on the dotted line for those items. Sure to be a disaster. Enjoy your new home.
maytag dishwasher control panel wiring.
The same issue I have with my MBD7749SBM2 dishwasher control panel wiring harness is all over the internet. The very, very thin plastic wiring harness has completely burned/corroded directly above the handle and exactly as I have seen of so many others. It has left the machine useless without spending in excess of $150 on the replacement part alone. This machine has been installed for less than a year, but unfortunately is out of warranty. Very poor design and very upset with Maytag design quality. This product should not experience this kind of failure, especially within the period of time in which it has been utilized.
The complaint has been investigated and resolved to the customer’s satisfaction.
maytag dishwasher mdb8959sfz4
Registration No for dishwasher is 784F39IDTB
Registered on 5-9-17.
Can you help me to get my dishwasher to work properly. Ever since I got it, it has completed a cycle 3 times. It always gets interrupted around 2:48 and then several more times.
I believe the top shelf does not hold properly and the door does not shut firmly tight.
Are there any troubleshooting things I can try to fix it? I always have to be near so I can restart it to finish.
The complaint has been investigated and resolved to the customer’s satisfaction.
dishwasher
We've had our dishwasher for 3 years now and has worked fine. But, with having to get a repair, the repair is costing more than the new dishwasher. I'm really confused as to how this could happen... parts shouldn't be $200 a part... We're disappointed in the Maytag parts pricing and am considering buying a new dishwasher other than a Maytag... too much money in a 3 year period
The complaint has been investigated and resolved to the customer’s satisfaction.
same here. A month ago my in washer stopped . A tech said I needed a new motor. I called the parts number, I thought I was paying for a new motor( bought Dec 2015) instead it was a service plan. Why would I need that with time running out when I don't have a working washer> They set up an appointment. No one showed, I phoned no one seemed to know what was going on. They gave me the tech's name and phone number, He said he knew nothing about it. the sent another guy but he didn't have a motor and he'd need permissionI am so stressed out. Talked to many people but no one knew anything. My phone went dead they won't fix til 48 hours
NEVER have I had such poor service . My claim number is [protected]
PLEASE HELP ME
maytag washer mvwb765fw0
I bought a Maytag washer on January 24, 2017 from Sears .the washer came with a sample of Downey Stoppables softener. So I continued using them for my softener . I would put them in the tray where it says softener. The tray started melting for some reason. Today is August 3rd and this is the 2nd time they will be replacing the tray. The technician didn't even look at the washer. He did not take it apart to see why the tray was melting. He just suggested that I use liquid softener instead of the stoppable's. I just hope this doesn't cause a fire of any kind to my washer or my home.
The complaint has been investigated and resolved to the customer’s satisfaction.
On January 13, 2018, we purchased the Maytag MVWB765FW1. We called service shortly after it was installed (installed on 1-19-18) for error messages. Service came out and said the installers put the extraction hose too far into the drain. We called service in February, 2018 about clanking noise of the motor and/or transmission. Service came out and said that was a natural sound? Going to call service today (3-12-18) as the cloths are not getting wet when washing even though we do the extra fill option. We are having to wash sheets three (3) times to get them all soaked and washed. The machine is not getting all of the wash wet many dry parts. This is a BIG - BIG problem for us - three times to wash and then not rally washing. Not liking this machine at all but appears we are stuck with it. We purchased this machine from Home Depot in January, 2018 and asked them if we could return it (three weeks after we purchased it) for the problems we have had and continue to have mainly, not washing. Home Depot will not accept the return as their now policy stated we only had three days after the purchase to return even though they never disclosed this policy to us at the time of the purchase (their policy changed right before we purchased this unit as it was thirty (30) days return). We will never purchase anything from Home Depot and we are stuck with a lemon of a washer - namely, Maytag which my wife dislikes, not pleased and I can say - hate. I am retiring in 2018 and we thought we were purchasing a long-life washer ($659) for our retired time. That is a lot of money for us and to have it go to waste on a very poor product.
-G
Myrna86:
Thank you for the review. We apologize for the frustration. Per the Use and Care guide on page (9), we recommend when using a
Single-dose laundry packest, color-safe bleach, or fabric softener crystals can be added to the basket prior to adding laundry. If you have any further question or concerns, please reach out to us by emailing Maytag_Reviews@Maytag.com with your name, user ID (Myrna86), physical address, phone number, model with serial number, and website you were contacted on (complaintsboard.com).
maytag washing machine
I have a Maytag washer that I have had for a year and a half. On the lid it says 10 year warranty. I tried to get it fixed and was told it was not able to repair. I am very disappointed. I have always bought Maytag because of their reliability. I am a single mom and I work very hard and I can't believe I have to purchase another washer in less then 2 years. I am now researching other brands after what happened.
I really hope that Maytag can do something to make this right. I spent 1400 on a washer and dryer both Maytag only to have the washer break twice within a year for the same reason (it would not spin). This sounds like a manufacturer defect to me. Please contact me and let me know if there is anything that can be done.
The complaint has been investigated and resolved to the customer’s satisfaction.
maytag refrigerator model mf12269veb5
I purchased this refrigerator on 6/9/11. On 7/21/17 it stopped working and needed a new circuit board. I was not happy that after only 6 months of owning this refrigerator we had such a big problem and we ended up losing some food because of the issue! Because I wasn't happy I tried to email Maytag to let them know and kept getting a "enter valid email address" message when I tried to auburn it! I entered a couple different valid emails and reviewed the same error message! So I wasn't able to email them. So I tried to chat them. After waiting 7 min to chat with someone I was connected, they took my info and then because I didn't respond to them within 3 min (someone came to my door so I went to answer it) they disconnected the chat! I am beyond disappoints with Maytag, not only did the appliance I bought have issues shortly after I bought it, but the trying to report these issues to Maytag has been an even worse experience! I will probably never by Maytag/whirlpool products again!
The complaint has been investigated and resolved to the customer’s satisfaction.
Beck Shay:
We apologize for the inconvenience. The email address is maytag_reviews@maytag.com.
customer service
I recently purchase a Whirlpool Oven and Microwave with trim kit. I waited 3 weeks for this purchase to arrive. Upon arrival, the trim kit was missing. I have spent another week trying to get answers from you. Now I understand that it will be another week. In the meantime, my new oven and microwave sit in my floor. I have not been given any explanation as to why it is taking a month and why no one contacted me about this. Very poor customer service!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Jan, we are very sorry for the frustration. Unfortunately, if you purchased it from a local dealer you will need to speak to them as we do not have any information in our system. Thank you for the review.
maytag dishwasher
We are long time (many decades)consumer of Maytag products and currently have a Maytag dishwasher and refrigerator in our kitchen. Unfortunately we are very disappointed with our recent experience. We purchased our dishwasher in 2014 and 2016 we periodically had problems with starting the dishwasher and then after a few days it would work again. Eventually we had to call and pay for service but when the guy came the machine worked and he couldn't find anything wrong with it. Then in July 2017 we were unable to start the machine and after several days of trying we called the service man again and he concluded that we need to replace the touch pad and control board. The cost of parts and labor is almost the same as buying a new dishwasher. We bought the machine at
Associate Appliance & Service in Stamford, CT.
Our Maytag dishwasher numbers are:
Model number - MDB7749SBW0
Serial number F30201005
In the past Maytag appliances lasted a decade or two or even three! Now after just 3 years we have to buy a new dishwasher and we probably won't pick out a Maytag. I thought you should know.
Susan Nisinzweig
The complaint has been investigated and resolved to the customer’s satisfaction.