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Mashreq Bank
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Mashreq Bank complaints 332

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1:04 pm EST
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Mashreq Bank misrepresentation, fraud, disgusting service!

They advertised an investment opportunity - and offered credit card to the investment amount to enable liquidity. After signing up and investing my money - they then claimed their advertising was wrong and that I then either had to double my investment to get the credit card, or pay large exit fees to get my investment back!

When I have called customer service line - they always promise to call back, but never do. I tried calling the branch directly - every half hour - it took almost 2 dozen calls before someone answered. When I began to explain the situation she said she is busy and hung up the phone.

This is completely illegal. DO NOT trust these people with your money - I regret it completely and wish I had been aware of this before I gave my money to them. The most DISGUSTING service I have received from any company in any industry, in any country EVER!

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Sherry2012
, AE
May 23, 2012 10:44 am EDT

Mashreq bank problem with home loan settlement:
First they say it will take 2-3 days to be settled. But they keep your papers till the last minute inorder when they charge you extra illegal amount you won't have time to argue. Or be under a lot of pressure that you would say damn let me pay and get rid of bank, next time I won't deal with it! Mashreq bank is not clear with people. They made extra charges. They cheat on each and every single step. God forbid if you get any type of loans with Mashreq bank. Be aware! don't go for it.

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9:45 am EST
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Mashreq Bank extra charges on credit cards

I'm UAE resident and living there with my family more than 16 years. Last month when I was traveling to my country for an urgent case I arrested by police because on none payment to my Credit Cards for amount of Dhe 50, 000. I had two credit cards from Mashreq Bank. I didn't use my both cards from Jan 2009 onward and my balnce was Dhs 53, 584 at that time. I tried to pay to bank on regular basis although I was facing some problem and late payment by my company toward my monthly salary. I paid Dhs 79, 690 to Mashreq Bank during 2009, 2010 & 2011 without using single fils of my cards during these period and still they have made a case against me for Dhs 50, 000. Just wanted the world know, how government of UAE & Police works hand in hand to protect the banks without consideration people civil right. Please let people knows how the respected people and families treated in this country as criminal. I can provide all my e-statement as proof for this case and let you know there are no authority to protect us against this bank.

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irenea
, PH
Dec 08, 2011 11:32 am EST

even my husband is victim, they not open or activate the credit card in mahreq and the visa, and now sent my husband a letter from legal office enzi corporation and have a loan 15.727.89 dirams, but this credit card not activate and not open, why this is have a loan to my husband, is unbelieve able, , then the recovery department ettle and aprove 4500 diram so my relatives in dubai paid this, even theres no loan there of my husband, then when ask the clearance said there another in master 36thou dirams, i almost die my blood pressure 190 over100, , , because the true is, my husband work in arabian mix and someone offer a loan in mashreq, so his credit limit is 4500 dirams, and when check his a.t.mprovide the company of my husband already there the money and wwithdraw them in that atm, then after a month recieved a 2credit card from mashreq and because the money already there in atm provide of his company ., he not open or activate the two card, in short not rub or open, and now the things that i dont understand why have a easy loan in visa both credit card?the credit limikt of my husband is only 4500 dirams, , he is not full paid yet, why theres another in master is unbelieve able, , the 4500 loan my husband paid a 9months, 286dirams in his salary cut already in his salary when he get is salary in atm, and now the name russel said there another in visa easy loan? why theres a easy loan, he not open and activate, how it happen?theres a karma, and all of us are die, so i wish and pray that those people make this scam, have a sick like cancer, , , , , ,

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10:17 am EST
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Mashreq Bank replacement fee charged in spite of assurance of waiver

Mashreq Bank is the worst bank ever. Their frequent useless service and pathetic banking policy has provoked me to use this medium to complaint against them. I prefer any other bank than mashreq bank in this region. They are cheaters. They suck blood of helpless investors like vampires.
Last month i was back from my home country without my wallet. I lost everything, all my cards. Namely 3 cards Mashreq, Barclays and First gulf. When i called the 3 banks to activate and send a replacement of the cards the latter 2 banks it was smooth and without any charges whereas mashreq said they would charge dhs100 for the credit card and ATM card is without any charges. Thats their stupid bank policy. So i immediately said to the customer representative not to send me the Credit card as it was chargable. Still after 2 days i have the card couriered to me. I thought ok fine may be only after activating i will charged. So i didnt activate. To activate my ATM card i called them and told that in-spite of me denying sending of credit card its still come to me. I told them i wont be activating the same. Till that time nobody informed me that i would still be charged. After 2 days iam getting a call form mashreq stating why haven't i activated the card so i told them the reason. The lady immediately kept me on hold and came back stating sir, u can go ahead and activate there wont be any replacement fee charges. I still double checked with her to be sure and she assured me. I gave a go ahead signal to activate my CC. Today to my surprise i have been charged Dhs 100 as replacement fee. So i called them to explain the situation in vain. The first Cust Rep. kept me on hold twice and disconnected the call when i told them that i want to lodge a complaint and cancel all my credit and move my salary account to another bank. The second Cust Rep. more polite than the first could not be of much help too. When i said i want to lodge a complaint he said the systems are down and he cant give me reference no. for the same. He said i will receive the SMS in 2 hours. Its already more than 2 hours now.
Although dhs 100 is very very small amount comparing to millions of dirhams lost in Internet fraudulent cases but it just a question of ethics which is lacking here.
Before connecting to any cust rep we get a recorded voice message stating 'THIS CALL MAY BE RECORDED FOR TRAINING, ASSURANCE and VERFICATION PURPOSE' so why dont they use this to solve my case.
This atrocious attitude of Mashreq bank has prompted me to spread bad message about mashreq bank to all i know.

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4:35 am EDT
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Mashreq Bank easy payment

I have been a loyal customer for this Bank for close to 4 yrs, having MM certificates close to 70, 000 and clean Credit card records.

Loan teams were behind me calling to take the loan, just to help the person i took the loan as well to avoid the calls, now the loan EMI reflected in the same month and i have to pay for that month intrest, which mean i paid the intrest amount for 1 month in 15 days after i got money.

I had to pay 2 due payments of same card in one month just because they changed the payment due dates without knowledge.

I was told i would get the cash back offer in 60 days, which after several complains I got in 75 days, but that was not cash back as was told, they just increased the credit limit of the card.

Thier customer service has degraded drastically over the years.

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4:04 am EDT
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I am actually a user of Mashreq Bank Cards, in all instances one time in a person life he hits the bottom neck of his life financially. I did. But not to the extent of Running Away or completely skipping of not paying my debts. I am a minimum pay office worker. Mashreq has offered me a credit card (2) years ago of credit Limit of 5500. (3) months delayed...

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11:40 am EDT
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Mashreq Bank delay in aproval for credit card

Kindly publish my complaint in Gulf news.

There was an offer for 100, 000 points if you make new credit card from Mashreq Bank Dubai Incoporated card with Etisalat.
we have submitted documents to sales person in end of December. where as it takes hardly 1 weeks to get credit card or loan in dubai. in our case it took 3 weeks. when we received and activited the card it was Feb. After using the card we came across that we are not eligible for the offer as it ended in January.
Firstly there was big delay from bank for verification and validation of our documents & approval.
Secondly Validay of this offer was not communicated by sales person.
Thirdly when we launch complaint at call center it took as 2 weeks to get valid reason.

As a result we didn't receive any promotion from the bank where as commitment from bank is key to there success. I strongly feel that it can be purposfully delay in approval of card from bank as they want to reduce number of people benifiting from this offer.

Kindly take up this issue and publish in Gulf news which is one among the reputed dailies in UAE.

Warm regards,

Haroon Ali Khan
[protected]@hotmail.com

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5:24 am EDT
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Mashreq Bank irresponsibility in verifying the cheque

I am extremely excited to be leading Mashreq at a time when the possibilities seem endless. Financial strength; A breadth of products, Services and solutions; Strong customer relationships; A strong brand
Abdul Aziz Al Ghurair
CEO, Mashreq

NB:- These are the words of Respected CEO, Mashreq bank..

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Respected Sir,

Kindly publish my complaint in Gulf news.

Is signature alone the criteria of bank’s relation to customer?

There was an issue of cheque bounce from Mashreq bank issued to Wasl properties due to the so called variation of my signature, as claimed by the bank officials. No intimation was given by the bank before returning the cheque though my mobile no. was clearly mentioned on the back side of the cheque. When we came to know the problem and contacted the bank, they claimed that the relationship of bank with the customer was the signature alone and if it varies they are not responsible of the consequences and they are not bound to contact or inform the customer due to security reasons.

As a result I had to pay a fine of Dhs 510 to Wasl, which I strongly feel that the bank has to bear as it is bank’s negligence to customer relationship. But the bank officials say Wasl should not charge me as the cheque is not returned due to insufficient funds. I strongly feel that the bank has to accept the mistake and refund the money to the customer, who banks with Mashreq bank for more than 25 years.

Kindly take up this issue and publish in Gulf news which is one among the reputed dailies in UAE.

Please do not publish my name.
My contact detail is LI LLY GEORGE - [protected].

Warm regards,

Lilly George

NB :- If the above said words of the respected CEO is true then kindly return my amount and close the matter..

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1:59 am EDT
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Mashreq Bank credit card settelment

i would like to go mashreq mank cradit card full and final settelment for my visa and master credit cards and i have current account in mashreq bank allso my master credit card no: [protected], my visa card no:[protected], my current account no:[protected]-20059;yasin mohammed nasir;now i am in india whom i want to contact with the persone please reply me as soon as possible u rs faithfully
mohammed yasin
mobile no1:0091-[protected]
mobile no 2:0091-[protected]

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Dorothy Nelson
California City, US
Mar 13, 2015 2:09 pm EDT

Good News For Everyone,

My Name Is Dorothy Nelson I want You all To be careful, Nobody can help you here or even suggest how you can get financial help.any answer of a loan lender to your question, you MUST ignore, because they are SCAM.real SCAM.i was a victim of which i was ripped thousands of dollars, Well thank God for a Christan Loan Officer, I was referred to by my cousin, By name called, Terry Green Loan Investment Plc.They made my life a valuable one, and gave it a meaning.I was approved loan of $25, 000.00 USD AND IN 12 HOURS after meeting up to their necessary requirements, my loan was deposited in my bank account.Though I was very nervous with the loan firm at the first place due to my previous bad experiences, especially when the issue of me settling the transfer charges came up, I hold on to my faith due to the fact that my relative referred me, got it cleared, and as God should have it.little did I know that my financial shortcomings has come to a final HALT .If not for that quick referral from a relative of that genuine source, I would have regretted my total life, because at that point in time I just divorced the father of my only son(Kenneth) was faced with a ” between life and death ” situation ..I was faced with his hospital bills and was also faced with foreclosure at my apartment.Details of the GOD SENT and RELIEVING source won’t be disclosed to you for now, for fear of impersonation ( because it has being discovered that some persons are not really in need of financial help, but are there to impersonate real loan lenders through their phone numbers and email accounts, and acting to be them where necessary to those in real need)…I couldn’t comment on your post because it was a public place and I fear you would fall into the hand of all these fraudulent loan officers (even in US) like how they ripped me off.You must be able to convince me real hard, and provide good proofs, before I can give you the full details of this legitimate loan officer..Their charge is very affordable and reliable compare to many out there, their interest rates just 3%, little documentation, and little credit check(irrespective of your credit score, but you MUST have a good and liable income source) His Name is Mr Terry Green Feel free to contact him via Email:terrygreenloaninvestment07@hotmail.com” and you will be free from scams. thanks as you read the greatest testimony of my life.

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Tara subba
, AE
Sep 09, 2014 5:33 am EDT

I did not pay my interest and required amount which I sign before getting credit card. I have a huge family problem and my company did not update my salary up to three months at that time that's why I am dripping into the loan and after I do not have enough money to pay all the debts. Now my company cancelled me and i am searching the job but i do not have enough time to stay here. So I want to pay minimum amount through the recovery process within the week and make clearance for further coming in UAE. Please help and response shortly because I do not know how to go with the process. Thank you

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marissamy
, IN
Feb 27, 2013 12:44 am EST
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To masreq bank
I am marisamy 4 year before working in dubai as a labour, economic cris time, i will lose my job, again i not able get job to dubai, iam working as a labour in india chennai, so i want to settle my balance amount around 1500 dhs . with out interest i want to settle my account pls help me .send details to my mail ; r_marisamy_2k5@yahoo.co.in

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arnel de leon
, CA
Nov 07, 2012 8:08 pm EST

To mashreq bank,

I'am Arnel de leon' I want to settle my credit in mashreq bank by monthly bases because I don't have good income for now. the problem I don't no how I pay. this is my visa card number [protected]. please send me the details how I settle of this and my credit balance.. my email add; deleon_a29@yahoo.com

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Madylyn Lipar Reyes
, PH
Aug 09, 2011 9:15 am EDT

I'am Madylyn Lipar Reyes i have been in dubai around 2 in a half years ago and go back here in the philippines because i lost my job there in dubai now i have debt in mashreq before i left dubai is dhs3000, when i call mashreq last march 2011 the interest & balance is almost dhs 11000 dhs i want to settle my debt by terms because i want to go back there in dubai and work again but how can i come back if i'am blocklisted already and may be police will capture me in the airport, pls. someboday help me regarding my debt so i can pay it first because i'am planning to go back on march 2012 pls i will leave my email add (reyes_madylyn@yahoo.com) pls. i will wait for your response so i can go back there in dubai i'm begging...

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Mr.Khan
, OM
Feb 11, 2011 7:23 pm EST

Hi My name is Mohammad, I have been in Dubai for around 2 years. Unfortunately I have lost my job around 2 years back and was not able to repay my credit card dues. I was trying to call Customer service agent so many times but they didn't responded back to me. I am ready to pay my full payments for credit cards but I want some one to contact me as soon as possible. Currently I am in Jordan and can't come back to Dubai cause of my tough job. Customer service is very bad for bank meshraq and I don't want to continue with this bank so I want to pay my full credit card dues and cancel my credit cards immediately. Please some one from Bank meshreq contact me on my email which is niaz_309@hotmail.com.
Regards,
Mohammad

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ABDUL JABBAR KEEKAN
, AE
Aug 19, 2010 2:21 am EDT

my nameis abdul jabbar keekan my mashreq bank visa credit card no-[protected] iam working in dubai now iam in india came for vaction my home in india before i came i settled my all payment i pay more 10dh why you charged me extra charges this not well i cannot pay extra charges please contact my brother he is in dubai his name is sheik malik his mob no [protected] please cancel the charges my mobile no is in india [protected]

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11:29 pm EST
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Mashreq Bank fraud transaction

CASE:
We have all heard how good a country UAE is with respect to the security, peace and service it provides to its resident, but the last couple of months have made me think on it all over again. Recently, I was a victim of a fraud transaction that occurred in my Mashreq Bank account amounting to over INR 2 million. The amount may not be that big to a few individuals but for a person who has worked day in and day out just to plan out his and his family’s future (the money was in fact kept to finance my son’s education), it is almost the end of dawn.
I came to know all about this in the last week of December, 2009. I was on a company assignment in Ghana when I received a call from Mr.Munjar Khan from the fraud and investigations department of Mashreq Bank. I was asked to check my account balance as I had remitted close to US$32, 000 to that account. Thinking of it as a security measure and at that time feeling good about the service that Mashreq bank provides, I logged in to www.mashreqbank.com to check my balance. To my horror, I was not able to access my account with my Internet browser informing me that my account is blocked.
I immediately called back Mr. Munjar Khan explaining him of the situation. At that instance, he revealed that there has been a fraud transaction from my account with my complete balance being wiped out - equivalent to Dhs 128500 (0ne hundred twenty eight thousand five hundred) plus penalties on my credit card account. The whole amount was used to pay utility bills (Etisalat and Du) in denominations of Dhs 1000 and Dhs 500 to more than 135 numbers over a span of 15 days. To my surprise, this feature comes as “default” to all customers. So even if you haven’t explicitly mentioned for such a service, you are most probably having it.
I was told to lodge a complaint to the bank so that they can lodge an FIR with the police and carry on with their investigation. I did as I was advised and also as a precautionary measure lodged a complaint online both the bank site and the fraud report site.
On repeated calling, I was later informed by Mr. Khan that I should send an email at [protected]@mashreqbank.com. Mr Khan acknowledged to that mail over the phone and said that appropriate action will be taken and he will do the needful.
The whole incident has been a shocker as I do not have electronic money transfer facility activated in my account, my credit card limit is less than AED 10, 000 and I haven’t operated my bank account for the past two months either online or physically except for the remittance of money from Africa.
Later that morning, I received a call from Mr. Arif who advised me to come down to Dubai and lodge a complaint with the Dubai Police. As I wanted to be doubly sure about my next action, I re-confirmed it with Mr. Khan. He assured me that the case is being taken on priority (as I am also Mashreq Millionaire certificate holder) and I need not fly down to Dubai.
On December 26 2009, when I again called up Mr. Khan I was told to be patient and I will get the money back as soon as the fraud department investigates and scrutinises the account statement. Not sure about the progress of the case, I flew to Dubai for personal satisfaction and to make sure that the case is in right hands and no formality is required from my end.
I reached Dubai on December 29 2009 and lodged a complaint with Mr. Amir Tawfikat – Customer Care counter. I was told that the case will take 30 – 45 days to resolve. Surprisingly I had no update on the case in writing till now. I also lodged a complaint with the Muraqqabat Police Station.
I called up Mr. Gurchand (Fraud & investigation dept.-President, Mashreq Bank) on his mobile for an appointment so that I could explain my case to him. He too refused to meet me stating that since the complaint has already been made, there is nothing he can do. The disappointing factor was not that he refused to help but the fact that he refused to meet and hear my side of the story.
I later flew back to Mumbai as I had no accommodation available in Dubai plus the daily expenses were far too high to meet, especially for a person who has lost over INR 2 million for no fault of his.
From January 1, 2010 to February 16, 2010 I was in constant touch with Mr. Munjar Khan (Fraud and Investigations department), Mr. Ganesh ( Fraud & Investigations dept), Mr. Jangir (Customer Care department), Mrs Bindu Sanjay (Customer Care department) and Mrs Malita (Distribution department). During these 45 odd days I persistently called all of the above people who kept on assuring and re-assuring me that it is indeed a fraud case and therefore I will get my money back. Relieved by the assurances from the top executives and the trust in the banking system and governance of UAE, especially Dubai, I thought I would and I should get my money back. The delay as was told to me was due to some paper based formalities.
Since February 16, 2010 most of the people started neglecting my calls and even if they did answer, all I got were really vague replies. Unsure of the status and the developments I decided to go back to Dubai to find it out myself. Surprisingly, I was denied an appointment to meet Mrs Bindu Sanjay. I was left shocked. Later, they called back and agreed to meet. This was only after her boss, Mr. Jangir approved.
On February 23, 2010 I was told verbally that my case is closed and the management has denied the payment. The denial was said in such a way as if it is no big deal (like I have actually lost my ATM card and not INR 2 million). To top all of it, the transaction was blamed back onto me stating that I had given my internet password to someone else and that’s the reason for the misappropriation of the funds. The argument reached nowhere as they were too adamant to listen to me and as you would expect they refused to give any of this in writing.
I decided to knock all doors and find out the reason of this incident. I had long reasoning’s with Mr. Mahindra Mahante and Mrs Malita of the Distribution department who took responsibilities of denying the case. They again refused to give anything in writing. I also tried to meet the CEO, but the secretary denied the appointment and “assured” me that the CEO will get back to me after checking the status. Reply is still awaited.
Murraqabat police station said the case is still under investigation.
Disappointed, broken, shattered I returned back to India.
I have lost a lot in the past two months. Unable to resume job as I waited for the “efficient” Mashreq bank to refund my money, I lost my job. Not to mention the stress and the trauma we all had to go through. Everything just slipped out in a matter of a month.
In order to avoid any legal issue I went to Mashreq bank & met Mrs. Geeta to find the amount I should pay to avoid any due to non compliance of minimum account balance in my account. The bank has charged me the penalties on my credit card account. I have settled the same account by paying back from my Mashreq Millionaire certificates, because frankly, I now do not have trust in the system of declaring the winner as well. I closed all my credit cards, ATM cards, debit cards & phone banking. Further I changed my account to minimum balance of Dhs 2000. So, in the end instead of getting the money back I ended up paying a penalty for a fraud case in my account. Irony!
On my return journey back to India, I just kept asking the questions to myself to which I have found no answer.
First of all, why did the fraud happen in the first place? We talk about the age of digital electronics and the IT industry booming by leaps and bounds, is it so difficult for them to trace back the IP address from where the transaction actually occurred? We talk about Dubai being one of the safest places to be in, is it really that safe? They have managed to adapt to all new technological advancements, but have they really managed to keep a check on the same? Is it so difficult for them to implement a system to send back an SMS after each and every transaction? And the shocker among all is, the amount from my account was withdrawn over a period of 15 days, were the authorities sleeping till then? Or were they waiting for my account to go bankrupt and then inform me about it? There are so many questions like these which remain to be answered. And I frankly don’t think I will ever get answers to them.

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Serugo ismail
Dubai industrial city, AE
Jul 07, 2021 3:00 am EDT
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My worry comes when am calling all your help lines but no one answered, I was frauded on my account but since then have no help... when u read my message you can call me on [protected]

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mahesh p
, IN
Apr 17, 2016 8:33 am EDT
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Hello,
mashreq bank is number one fraud bank. if u have other choise never take credit card and personal loan from this bank. if u have card cancelled it. otherwise when u r going for cancel that time bank collection dept ask for due payment. You paid all payment and cancelled card after 2 month u got due payment message. every month they send due payment message. This bank cheat to customer so please be aware from mashreq bank. I paid 6200 AED without using credit card. i called so many times to bank but nobody reply.

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WYSINOTWYG
, MY
Apr 09, 2015 1:21 pm EDT
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Dear Mr Pravin, please what is the state of your matter to date? Have you achieved any compensation? I would love to know - I'm in similar situation like you. Thanks!

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richworld
, AE
Mar 14, 2015 1:13 pm EDT
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Mashreq Bank and their staff entirely are fraudster!

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K. Ahmed
, AE
Feb 28, 2013 5:33 am EST
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mashreq bank is Fraud

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Anonynous2435
, AE
Jul 24, 2012 1:14 pm EDT

Same thing happened to me. I was out of the country for 3 months and no one can pay my minimum payment. When I get back I decide to closed my credit cards in Mashreq bank as i am not using it and what's the used of paying the minimum payment as what they said from the insurance and whatever! Imagine I just activated the card and didn't used it at all but they charged me like hell for the interest, interest for what? From where they are getting it? They said I need to pay for it as I signed a blank check before and they can put the amount easily and I will be force to pay whatever the amount they will decide! What a shame! They are a thief! Shame to them! To all the people who can read this comment my advice don't take anything from this bank they are not helping they are stealing your own money!

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Stefine
, KW
Aug 24, 2011 6:39 pm EDT
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Mashreq is the worst bank ever and are well known for steeling money from their clients.they have got me to signed a life insurance contract to support for my loan and was ensure that it was only for the first year.but now they are taking my money automatically from my account every year harassing me with daily emails and frightening me with court order.
I wish that I will never have bought any house in Dubai and never have got a loan from mashreq.

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lolia
, AE
Jun 23, 2011 9:21 pm EDT

for fraud dept. u can call them on this no. [protected] ------ if u send emails they will not reply i know mashreq very well.

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dorisssai
Kissimmee, US
May 23, 2011 11:02 pm EDT
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How can I get in touch with the fraud dept Lk

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dorisssai
Kissimmee, US
May 23, 2011 11:00 pm EDT
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Please return my money, it was sent for safe keeping, I need it now before I die, I can send all the account information, trhanks for your help,

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1:04 am EST
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Mashreq Bank arbitrary change in mortgage charges

Mashreq bank has recently changed the way in which interest is calculated for their mortages.

This will be costing some customers 85, 000 AED of additional interest payments per year or an additional 2, 000, 000 AED over the life time of the loan.

If you would like you case to be brought before the UAE Central Bank and/or the UAE Federal Courts please email:

[protected]@hotmail.com

to join our group of over 70 Mashreq mortgage holders takeing this case to the authorities.

For further information please visit:

http://www.expatwoman.com/forum/messages.aspx?TopicID=90142

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G
GHASS
, AE
May 04, 2012 6:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Can anyone advise on the court judgement? My friend has the same problem with respect to the change of Interest Rate by Mashreq Bank in breaching the Contract. I was planning to take loan from Mashreq Bank but i changed my mind noting these numerous criticisms.

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Stefine
, KW
Aug 27, 2011 5:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have one of their customer for the last 3 years and have faced the worst from this bank.My bank was previously on fix % + ebor but never in the last 3 years my rate or monthly installment have changed.I'm one of the thousand who bought a flat in JLT at its pick but now being on 60% negative equity and lost my job, it is very difficult to meet my payment bu to date I've managed.What really got me, is the annual life charges that they are taking directly from my account without my consent and getting harassed by their collection department every time I'm overdue with court case action to be taken against me.
I do not want to leave the country or stop paying but in no instance they have shown compassion towards me or suggested any help.This bank doesn't care if you end in prison and they will be pushing you until they get what they want.I will recommend any one who wish to take a mortgage to think twice.

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jean karam
, AE
Mar 14, 2010 7:16 am EDT

Especially the unprofessional ADHAM from collection department.

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B
boycott mashreq bank now
, AE
Feb 23, 2010 1:58 am EST

Mashreq is extremely unprofessional - I am not surprised by your experiences by them
I am one of the only few good people who are staying in the country to finish my loans payments before leaving (I am being honest) but they do not make it easy for me to do this - I can NEVER get hold of the person dealing with my case -
**** this is what I experience multiple times per day: Ringing, Ringing, Ringing - goes to voice box - message says no mailbox is set for this number - message says it will transfer me to an allocated attendant - then says no attendant is allocated and finally just says Goodbye!****

I now know why so many people just run away from their debts - alot of them probably experienced their low level of service and professionalism before they decided to run away!

I hope you got your case sorted - mine is pending for months

ComplaintsBoard
T
4:54 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mashreq Bank mortgage

Mashreq have decided to change the terms of their loan agreement.

Join the mailing list if something similar happened to you as we will be fighting this in court:

[protected]@HOTMAIL.COM

http://www.facebook.com/group.php?gid=210953102916

They were changing to basis upon which interest is calculated on our mortgage from 6 month EIBOR+3% to the bank's own arbitrary rate of 7.5%. Just to give you an indication this is a rise of just nearly 2.5% in one go or a 50% rise in our rates. Mashreq say it is due to the difficult economic times.

Please see details below:

My husband is a corporate lawyer so we been lucky enough to get detailed legal advice on the terms of our Loan Agreement and have spoken to two banking lawyers with over 50 years experience between them. Each of them have categorically and unequivocally confirmed that there is nothing in our Loan Agreement that gives Mashreq the right to do this. The Loan Agreement quite clearly states that interest payments can only rise in line with EIBOR. By making a change to the basis upon which interest is calculated they are making a unilateral change to the terms of our Loan Agreement without our consent and are therefore flagrantly breaching the terms of our agreement. This all at a time when interest rates are dropping.

We have written back to Mashreq in strong terms but Mashreq stuck to their ground. We assume that because they have security cheques they will just hold these as a gun to our head. We also appreciate that raising a court action on our own will be expensive and although guaranteed success there is no provision which allows a successful party to recover costs under UAE law.

Please can anyone who is in the same position please let me have your contact details or email my husband on [protected]@HOTMAIL.COM. If we work as a group and take this matter to the press both in the UAE and the UK (the UK press will have a field day with this kind of story about Dubai just now) we will have a better chance of success. If 10 or 20 or even 30 affected parties get together and agree to raise one court action that is successful and share the legal costs it will make it very easy for all involved to challenge what is a frankly disgusting way for a major bank to behave.

I appreciate that other banks may have done this but I would remind you we have taken detailed legal advice and Mashreq are breaching our Loan Agreement. I would be surprised if nobody else is in the same position. Please spread the word amongst as many of your friends as possible so we can fight this.

I am going to start a Facebook group, please can you post this on your Faceook or Myspace pages. My husband wants to get as many affected customers together as possible and have a meeting to discuss options. He is also happy to share the legal advice we obtained.

We can't change our mortgage due to negative equity, so we have to fight this as a group. Please spread this around in whatever way you can.

Thank you so much.

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saqqaf
, AE
Jan 02, 2010 12:48 pm EST

Yes .. what Mashreq is doing is outrageous.. I am one of the affected customers and I would definitely want to be a part of this fight till the end

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deep in debt
, AE
Jan 02, 2010 8:27 am EST

For the record the key clause under discussion is as follows:

“For the avoidance of doubt, any amendment or change in the interest rate hereunder or the issuance of a new or revised repayment schedule, shall not be considered an amendment to this agreement and shall be binding on the Borrower from the date of the issue”.

How can “an amendment” not be considered “an amendment”? This clause does not identify which party is entitled to make this amendment. Thus by Mashreq's own argument, we as the borrower could choose to amend the contract and be bound by its terms. This is ridiculous but this is what the bank is proposing.

I am no lawyer but I do speak and read English as a first language. Even if the document legally allows Mashreq to make the change they are proposing – the product that they have offered has been mis-sold in a misleading way with a completely unreasonable clause – according to Mashreq interpretation our “agreement” can simply be changed at any time – thus it is not an agreement because it has no bounds.

This would be illegal in any mature banking market as this clause was not made explicitly clear in any documentation. Under the newly proposed terms Mashreq could for example ‘legally’ alter the repayment schedule such that we had to repay the loan in full within one month. Is this reasonable? I think not. Do we wish to expose ourselves to a completely open ended and ambiguous mortgage agreement for the next 15-20 which can be changed “from time to time” according to the new contract? I think not.

I hope that this case will help for this market to reach a greater level of maturity. Unfortunately it looks like we may have a bit of a struggle but it will be worth it for ourselves and to help create fair practice and rekindle the trust that is necessary between banks and customers to ensure a thriving future economy.

ComplaintsBoard
N
3:29 am EDT

Mashreq Bank cheating

I Applied Easy cash 5000 dhs, last month.[protected]). They told me get the money with in two days, but still i am not get money in my Account.[protected]). I gave clearly my NBD Account number to transfer the Money, but they send wrong Account number. They told "you pay your due amount correctly next month".

How i pay due amount without my money receive?

Read full review of Mashreq Bank and 61 comments
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Henok Bekele
, US
Dec 11, 2023 9:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Head way product deduct twice on December 5 time 6.53 a.m

52.99 usd and 14.59 usd plz return the money am not aware about all this its scam

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Fiaz Hussain
, US
Nov 20, 2023 2:44 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have my card privacy concern,

At the date 06 November 2023 some one use my card by google payment of 7.82AED and 39.45 AED

So where is my account or card privacy ?

Please make sure that this type of fraud/scam will not happen again and find them , took actions against them accordingly UAE law ,

Thank you

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karen Gamboa
, US
Nov 13, 2023 7:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi kindly do needful this is the second time i send a msg to my complai regarding double deduction of my payment i pay 1350 by tabby but u dedicated twice ur customer support nit easy to contact PLEASE CLOSE THIS COMPLAIN this is not good to u date of deduction nov 2 2023 time2:04am just call me back my number [protected]

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Dony Thomas
, US
Nov 04, 2023 9:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Dony Thomas. My ATM debit card got stuck inside the atm counter near to banyas supermarket in Sanaya, Madinad Zayed, Al Dafra Western region, Abudhabi at around 9 pm on 21st Oct 2023.

ATM ID is "SDU8227" .

Kindly resolve the issue & return back my ATM card

My contact no. [protected]

Email : donythomas95@gmail.com

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Khadijah Atiti
Dubai, KE
Feb 25, 2023 5:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

My name is Khadijah Atiti from Kenya [protected] is my account.I lost the phone number I used to open up my account and currently have a new number [protected] where I would like the OPT to be sent to as I’m trying to reset the password. Please help me as I need to travel immediately.

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Kamal Lulla
, US
Apr 25, 2020 11:02 pm EDT

its my own personal saving account.

I tried to do what not to get this resolved.
Tried to call on helpline
Tried

My account is not opening Online and on App.

I am tired of trying to resolve this since 2 days but unable tooo resolve it..

Can someone help me in getting my account resolved..

K
K
Kamal Lulla
, US
Apr 19, 2020 1:03 pm EDT

Request for Updating my Online & Mobile App ID and Password..

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DSO1
, US
Sep 24, 2019 7:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

HI I need assistance with a restructuring plan for my credit card. The person in collections team has been very rude with me. My amount keeps increasing every month and they are not going ahead with a settlement plan as I asked for. Could you kindly provide help in this regard.

Call me on [protected]

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Fadi Basmaji
, AE
Sep 02, 2019 10:05 am EDT

The mashreq bank close my credit card
Also charge me 275 aed !?
Please call me or I will make complain for central bank

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Sibin john
, US
Aug 04, 2019 5:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have open mashreq account through mobile app, accidentally i click smart neo actually i need bacis neo account.i want to change to basic neo

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Overview of Mashreq Bank complaint handling

Mashreq Bank reviews first appeared on Complaints Board on Jul 31, 2008. The latest review Not even entitle for 1-star- worst service and poor response was posted on May 8, 2024. The latest complaint unauthorized credit card charges; lame customer service was resolved on Sep 06, 2018. Mashreq Bank has an average consumer rating of 1 stars from 334 reviews. Mashreq Bank has resolved 15 complaints.
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    Al Ghurair Head Office, 6th Floor, Deira, Dubai, United Arab Emirates
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