Community Bank
reviews and complaints

The bank paid a bill from an account that was on the verge of closing and had no funds to cover the bill. They said I have obliged an overdraft. Which I had not resolved before They paid the bill again for the second month. Instead of contacting me to resolve because there is fault equal, they contacted and placed me on an industry blacklist called NYEX or something along those lines. NEED RESOLVED YOUR AFFECTING MY LIVELYHOOD

Opened an account (checking - free - $50) in anticipation of moving to the area. Sale of house fell through and the account was not used for over 18 months. No statements or correspondence was ever delivered to me. When looking into the status of the account I found that I was charged $15 per month starting in August for non use. I was never informed of this and by this month the account showed a 0 balance and was closed by the bank. When inquiring I was told that I had been sent notifications. Well, they were never received and the bank did not want to hear about it. Was told to go away.

Myself and my son have both lost employment due to the COVID-19 epidemic, and i am currently on a plan to repay previous overdraft dues at increments of $220 per month. Due to the epidemic i have not received any pay in roughly six weeks besides child support. As a result of having negative balance and being unable to pay the fees, the bank billed the total owed amount of $662.20 without notice. After speaking to the branch manager who presented herself and the company in a rude and unprofessional manner, no settlement options were recommended and i was left to call corporate out of desperation and hope.

Community bank violated the FDIC and SAR act by reporting my account as suspected fraud activity. I presented a check and asked the cashier if it was legitimate. The cashier took the check and deposited it telling me it was legit. The next day community bank closed out all my accounts. This does not constitute fraud and or meet the threshold of the FDIC please remove this from my account. Nor does it meet the definition to be reported as copied and pasted below from the fdic.gov website A financial institution is required to file an SAR when it detects a known or suspected criminal violation of federal law, a suspicious transaction related to potential money laundering, or a violation of the Bank Secrecy Act (BSA).

CBNA Bank, Trucksville (Dallas) PA 18612 has frozen my online account and refuses to reopen it despite it being a condition of our account agreement terms. This was due to a lost cell phone, despite my account NOT being comprised and despite my filing all required paperwork and liabilaty waivers. Furthermore CBNA has been billing me for paper statements which I declined as a condition of my online banking option terms. I have been working to resolve this issue with the local office and the main customer support office since September and have continually been ignored and told by the local office to call the main customer support office, and by the main office to call the local office over and over again since September . This problem is simple to resolve by CBNA and has been causing me distress due to the difficulties of trying to manage my personal finances.

I had a dispute on a transaction that took place on my card without my authorization. There were 3 transactions from the same location. 1 receipt shows my signature, The second was authorized, The 3rd was the dispute. The bank is matching the signature of the authorized sale of number 2 and not my actual signature. I've spoken to multiple people that basically call me a liar. They have no problem blocking my card when I am on vacation "for my protection" but when I actually tell them there is a fraudulent transaction on my account, they are not protecting me. Under the Federal Electronic Fund Transfer Act, I should be protected as the consumer! Being a customer of the bank's, they should protect their customers. I have always been in good standing and have never disputed a charge before. Not only are they not protecting me but I have spoken to people and they have brushed me off and told me I would receive a call from the manager and the next time I called there wasn't even an interaction for the previous call. Racist? WHAT is actually happening here?

In 2018 I overdrew my account , someone from community bank collection department contacted me and said to go to my local bank and sign papers to be enrolled in a payment plan to pay them back. I signed the papers to pay them back it was $77 dollars and some change the payments would be automatically taken out on the 2nd of every month for 6 months. I started in august and paid till January. The following month on february 4th I took out $ 80.00 and got a receipt saying there was still a $1.94 available. I went on about my business cashed my check the friday after the fourth of february and went about my business then the following friday came went to cash my check and they said I was overdrawn I said I have a receipt saying I still have a dollar after I withdrew. They asked me to bring in the receipt and show them, so I drove home and got it went to the bank the teller tried to say it was a two dollar charge for taking out the money I said I am not suppose to be charged when I use my atm. Then she sent me into talk to a woman named candice and she said it was because I still owed a payment I asked to see the paper work I signed that is suppose to be in the vault ( That was suppose to disappear when I was done) and I stated I signed something saying I couldn't take money that wasn't there however she could not "find any paper work stating anything not even the payback paper work I signed. I got frustrated and told her ok and left. It's showing on my credit score and can't have a checking account through a credit union , so again I reached out to resolve this and today when I called its supposedly a fee from a dollar store that they already charged me for. I asked to speak to the higher up person that put the plan in place to begin with but I haven't heard from anyone. I think this is their way to try to get me into another contract because like I said I wasn't even suppose to be able to take money out that was not there.

I had a pending transaction for *** which *** charged my card which they weren't supposed to. They charged the wrong card. Anyway, I caught that online so I deposited the money to put in it. I still got charged an overdraft fee! When I went online, it said the cash was "pending" status". Then my Microsoft came out. I thought I had enough to cover that with my deposit. But lo and behold, that also was then minus because of the *** and they did an overdraft fee. AGAIN I put in the money to cover it. Said "cash" pending. Since when does cash "pend"? Also, I PUT the money in BEFORE the transaction cleared! Yet they retroactivated the transactions. So, I had two overdraft fees. On 12/10 I called. I got a call back from Glory Taylor. From the first call she was RUDE She says, do you remember we gave you a courtesy overdraft fee reimbursement? I said yes, go on. (Which again, I PUT the money into the account to cover things) And then she says to me, well, I wiill refund you the $35.00 then I will cut you a check and close out your account. You're done. She says. You don't seem to undersatnd the overdraft. Oh, I understand it. I understand that I put money in and tehy CHARGE me! I do not want this account closed. She never asked me. She was SO RUDE and BELITTLING - THREATENING me like that? Like, she threatened me on the phone! My son's Social Security is linked to that account and he is disabled. I have to have that account. I PUT MONEY IN TO COVER EXPENSES YET THEY GO RETRO? So, when I said, no, I dont want my account to be closed, she threatens me again and says, Well, then I'm not reimbursing you any of the overdraft fees then and you're not getting anything. Well, swell, nice customer service and treating your customers nicely - NOT Like her voice was cutting, VERY disrespectful and rude to me AS A CUSTOMER To be honest, anybody I talk to I would NOT recommend them. The way they handle things even, very UNPROFESSIONAL and MEAN. I have anxiety, and this has caused a lot of mental anguish. I just want the two overdraft fees reimbursed. I think what they did was wrong. If you see, I deposited money. They're the ones who went retro! Going a day behind when it was pending so they can collect overdraft fees! And then threaten me on top of that when I was just asking? Oh my god.