Bank Albilad’s earns a 1.2-star rating from 0 reviews and 31 complaints, showing that the majority of customers are dissatisfied with banking services.
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Repeatedly reversing the money transfer without any justification
It has been a nightmare dealing with the customer service agent, who helplessly says that someone sit behind is responsible for rejection of transfers repeatedly without any justification or some false justification. I tried to send money to my daughter to Georgia for her study, admission, hostel and clearly explained to all these people, it's a small amount of $1800
Online transfers rejected twice, then went to branch personally then after 2–3 days again rejected... Reason don't know
The trick they play open a complaint wait for 5 days, after that again open another complain wait... Wait... Then fed-up and leave...
Send email no one respond even with several reminders... Highly unprofessional way of dealing by some of their department
No quality control
No Management
No proper communication and support
Even the branch customer service or operation Manager does not know
Desired outcome: PROFESSIONAL RESPONSE AND RESOLVE
Unreceived Money Transfer
I made the transfer last April 2, 2023, going to my bank in the Philippines, amounting to 5000sr but until now I haven't received it. I called and reached out to them many times, but they kept pointing from one department to another. I hope this reaches the above-mentioned bank. It was hard-earned money. At least someone, give me a solution to this. This has been more than a month-long inconvenience, especially since I'm out of the country already.
You can reach me at this number +[protected] or email me at sm.[protected]@gmail.com
Desired outcome: I hope I will have my money soonest possible time.
Block account
My account has been blocked due to many attempts to sign in my account on mobile app.
Name-Khaliq zaman sher Ali khan
Iban SA5315000900134927030006
ID-[protected]
User Name- Khaliq1233
Cell no- [protected]
City - AL jubail
You are requested to Unblock my account as soon as possible so that I may be able to get benefits of your granted facilities online.
I shall be grateful
Desired outcome: Urgent
Is Bank Albilad Legit?
Bank Albilad earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Bank Albilad. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bankalbilad.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bankalbilad.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Bankalbilad.com you are considering visiting, which is associated with Bank Albilad, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Bank Albilad have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Bank Albilad website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Bank Albilad has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 31 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
VISA ATM not working for online shoping
Dear respected sir,
My name is Niraj Lalbihari Maurya. and my iqama no. is [protected]
I facing critical problem about I unable to do online shopping with my albilad VISA ATM and also I try to communicate with customer care; they suggest me contact with nearest albilad bank for this problem.
many time I tried for fix this issue about online shopping by using my VISA ATM, If I trying with using ATM digits then showing error
"your bank issuer has decline this online purchase service, try another method for payment."
I request to you abilad team ; kindly help and fix this problem to your customer. or you can close my banking service so I could open another bank for online service.
I hope I will continue with your banking service.
thank you.
Desired outcome: -
Loss the card
Dear sir,
Today I loss my atm card please help to get new printout.
Please find the attached my account
Money not received
Dear Sir,
One transaction of 9850/- SAR is made by my employer NRCE from Al Ahli bank on 29th November 2020 with transaction number (NCBK82420333AJXN) but unfortunately it is not credited in my account until now.
As per Al Ahli bank it is transferred from their side so I want to enquire that is there any problem in my account?
Iqama Number
[protected]
Account number
SA4415000900679211560008 (Receiver Account)
[protected] (sender account NRCE)
NCBK82420333AJXN (Transaction Reference)
Best Regards
Muhammad Zaid Anwar
[protected]@gmail.com
Money transaction to pakistan mcb
Dear Sir,
I made a transaction of SR 6796.20 to Pakistan Muslim Commercial Bank (MCB).
The transaction was made on June 30, 2020.
Till the time the amount is not received.
The transaction reference is (FT20182818920683).
Please i want to know the status of transaction.
If it is not yet processed please cancel the transaction and refund the amount to my account.
Thanks,
Fayyaz Ahmad
Customer#[protected]
Refund
Sir I send money from my account to Pakistan on 12/05/2020 today 21/05/2020 not yet received please refund my my money to my account
Transaction reference no FT20133340948394
I want refund my money please I goes here to injaz branch he told me complaint here plz refund my money to same account. I don't want in Pakistan. one of the bad service bank injaz in Saudi arab
Outgoing foreign currency
Sir my complaint is that money was sent by me to A / C No [protected] Central Bank of India New Seelampur New Delhi India on 13.04.20 but till today 15.05.20 they have not reached my given account due to which My family is facing a lot of difficulties and your bank has not provided any information to me as to why my money has not been allocated due to people coming out due to down. Self-respect may resolve the difficulties facing the request that my problem applicant will owe
money not received
Dear gents,
This is to inform you that I had sanded money india on dated (07-03-2020) but til now I have not received I have also tried to visit enjaz branch but due to covid-19. Unable to reach out the enjaz.
So kindly request you to please do the needful earliest.
Please find the below details for the same.
Name: khursheed kamil alamiqama number: 2467829681enjaz transaction ref number: ft20067968507618 customer number: 69875072transaction date: 07-03-2020
Pfa... For the same.
Regards, kursheed alamcontact no:[protected]
Did they already received the money, how many days?
Dear Sir,
I send the money to Pakistan on 08/05/2020 at 20:21:03 through Enjaz App but until now did not transfer to the account of my beneficiary. Please look into the matter and resolve the issue as soon as possible.
Transaction detail is as under:
FT20129099494933
Dated: 08-05-2020
Transfer through : Enjaz App
Amount : SAR 500 (PKR 20959.09)
Your early action will be highly appreciated.
Altaf
[protected]
transfer reversal
Hi
On decmber 26th i tranfered 1352 SAR to Morocco but the amount didn't tranafer due to incorrect name. Since then, i have filed numerous requests for transfer refund but so far it hasn't been done. I have always filed a complaint on your whatsapp number but they told me to call their helpline.
Complaints numbers are
1-[protected], 1-[protected], 1-[protected], .
Iqama [protected]
Name : kalim ullah
Customer number [protected]
Contact number : [protected]
my online service is not working for last 2 wks.
My online service is not working for last 2 wks, informed via online phone many times, no solution till now .
My id is [protected], ac. Number -- [protected] . I also visited the branch in alkhobar on 1. 1. 2020, in branch, it is okay . My id is valid till 17 feb, 2020 .
Please update my online service to be used now .
Best regards
abulbasher mohammed mizanurrahaman
mobile, [protected]
my online service is not working last 2 wks . please solve it.
don't take money from atm but deducted my account
My name is mohammad Anwar. i m working for al-habbas ltd compny as a elactician in yanbu.
i m use albilad bank atm in yanbu date 27/12/2019 evining withdrow 1200 sr
my atm card number [protected]
my atm number -SA4615000030301301190004
my iqama number [protected]
my phone number-[protected]
i dont take cash but deduct my account i m wait too much time but dont out cash in atm machin.
so please help me as soon as.
Thanks and regards
Mohammad anwar
transfering money online
Last december 9, 3019 i transfer money 1022 SR including charge online from my albilad bank to my bank in the philippines with transaction number FT193433357200008 but after 3weeks it was not received by my bank in the philippines. I filed complaint already thru phonebanking in albilad but after 10days of waiting it was not resolved until now. I dont know anymore what will be the next step to do. Hope this one will be resolved .
need to refund money back into my account
Dear on 17 December at 1:15 pmI go to ATM machine number
1541N825 aljalawia branch number 873 I deposit money 4650 when I insert money machine giving error and ATM coming out money did not added into my account please refund money back into my account 865519833190017as soon as possible please my ATM card number is [protected] and my iqama number is [protected]
You can see the vedio from CCTV camera please if any update please inform me on my mobile number [protected] i generate one claim no1301388916 -1 how to check the status of my claim
Dear sir,
I send money to National bank of Pakistan but mistaken wrong name I request refund money back my bank account on July 2 2021 the teller give me paper to sign it but until the money not back my Albilad bank account please do something I wait a necessary update
My bank account SA5915000424126692510007
FT21172138335432 control number
thank u,
need to refund money back into my account
Dear on 17 December at 1:15 pm I go to ATM machine number
1541N825 aljalawia branch number 873 I deposit money 4650 when I insert money machine giving error and ATM coming out money did not added into my account 865519833190017please refund money back into my account as soon as possible please my ATM card number is [protected] and my iqama number is [protected]
Please if any update please inform me on my mobile number [protected] I already generate one claim [protected]-1
Please how to check the status of my claim please you can see the vedio from CCTV camera
rude teller
Me and my wife go to enjaz al morooj branch 149 to send money in our country, but this rude teller ask my wife to put the name on a small paper my wife refuse rather she give her mobile phone that shown the name of the benifeciary this rude teller throw the mobile of my wife and start yelling..is it right that act for a costumer will dobe by this teller?. It happen this day 1:00pm even that rude teller dont tell his name. This kind of act not acceptable you can see the CCTV for the proof. This kind of employee is not good for bussiness.
He is an indian guy.
Teller no. 8 ladies section. We already write a complain against him. We came back to the branch. And complaint.. Hope you will take action for this issue.
atm machine has got my money, and the amount was not registered!!!
انا مقيم في جده
إقامة رقم[protected]
في شارع الامير ماجد يوجد فرع ALAZIZYAH BRANCH 60
الموقع 1465N582
الوقت : ١٩:٠٠ تم ايداع مبلغ 10, 000 ريال في حسابي والعملية ناجحة، و بعد ذلك أودعت مبلغ 16, 000 ريالا وأصبحت شاشة الجهاز زرقاء ثم اعتذار انه لا يمكن تنفيذ العملية
تم فتح البوابة دون اخراج المبلغ (ستة عشر ألف ريال) ثم اغلقت البوابة وتم ابتلاع المبلغ دون إشعار انه تم الإيداع
بعد ذلك حاولت الاتصال على ارقام العملاء لمدة ٤٥ خمسة واربعون دقيقة حتى تكلمت مع الموظف وطلب مني المراجعة اونلاين وزيارة البنك لكي يتم استعادة المبلغ خلال خمسة ايام عمل
ارجو اخذ الموضوع باهتمام وإعادة المبلغ بالسرعة القصوى حيث انني من ذوي الدخل المحدود و لدي التزامات ضرورية
بانتظار سرعة تجاوبكم
ولكم الشكر
ايمن محمد العقاد
money not received to indian bank account from enjaz
Dear Sir,
My brother from Saudi transferred the money to Indian bank account on 07th September 2019 via Enjaz bank but till now I have not received the amount to my Indian bank account. I enquired here in India bank and they confirmed that they have not received the money and asking to check from sender side.
When my brother went to Enjaz bank to enquire about this, they are telling that money remitted from Enjaz.
Please help me here to get the money as it's very urgent. Thank you.
Ali Express contact no (o933o)(36S)(76S)
All that was just want you know how much much much for the way way you you12/ 9330/ 365/ 765 good night with the same here in my phone phone KO very much much to
money not yet transfer my india bank account.
Dear Sir,
My name is Ali Mohammed Nadeem Iqbal, I send my money in State Bank of India.
Account # [protected], IFSC Code: SBIN0014574
I send my money from Dheba branch 207 on 30/06/2018
My Transaction Ref # FT18181656930805
User: E007638
My Customer # [protected]
Please check and reply soon as possible.
Thanking You,
Ali Mohammed Nadeem Iqbal
Mobile # [protected]
Still not transfer my money in india bank account.
Overview of Bank Albilad complaint handling
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Bank Albilad Contacts
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Bank Albilad phone numbers+966 114 798 888+966 114 798 888Click up if you have successfully reached Bank Albilad by calling +966 114 798 888 phone number 35 35 users reported that they have successfully reached Bank Albilad by calling +966 114 798 888 phone number Click down if you have unsuccessfully reached Bank Albilad by calling +966 114 798 888 phone number 22 22 users reported that they have UNsuccessfully reached Bank Albilad by calling +966 114 798 888 phone number23%Confidence scoreHead Office+966 920 001 002+966 920 001 002Click up if you have successfully reached Bank Albilad by calling +966 920 001 002 phone number 12 12 users reported that they have successfully reached Bank Albilad by calling +966 920 001 002 phone number Click down if you have unsuccessfully reached Bank Albilad by calling +966 920 001 002 phone number 14 14 users reported that they have UNsuccessfully reached Bank Albilad by calling +966 920 001 002 phone number34%Confidence scorePhone Banking+966 114 798 766+966 114 798 766Click up if you have successfully reached Bank Albilad by calling +966 114 798 766 phone number 8 8 users reported that they have successfully reached Bank Albilad by calling +966 114 798 766 phone number Click down if you have unsuccessfully reached Bank Albilad by calling +966 114 798 766 phone number 10 10 users reported that they have UNsuccessfully reached Bank Albilad by calling +966 114 798 766 phone numberBusiness Call Center
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Bank Albilad emailswebmaster@bankalbilad.com100%Confidence score: 100%Supportcustomercare@bankalbilad.com94%Confidence score: 94%supportir@bankalbilad.com88%Confidence score: 88%shareholders@bankalbilad.com84%Confidence score: 84%awareness@bankalbilad.com78%Confidence score: 78%
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Bank Albilad addressAl Malaz, Salah Ad Din Ayyubi Rd P.O. Box 140, Riyadh, 11411, Saudi Arabia
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Bank Albilad social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Bank Albilad contacts
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