Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Banks Mashreq Bank To unfreeze my account
Mashreq Bank

Mashreq Bank review: To unfreeze my account

S
Author of the review
1:17 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Sir/Madam,

I am writing to formally raise a complaint regarding the ongoing and unresolved freeze on my Mashreq Bank account, which has persisted despite my repeated attempts to resolve the issue over several weeks.

Despite sending multiple emails, reminders, and the requested documents (including both my old and new Emirates IDs, and a business closure explanation), I have not received any meaningful response from your team at transactiondetails@mashreq.com, headcustomercare@mashreq.com,
corporate-csu@mashreq.com. This prolonged silence and lack of support have caused serious disruption to both my personal and professional life.

Complaint Summary:

Account Holder: MUHAMMED SALAHUDHEEN MARUTHAMPARA

Account Number: 019101226904

IBAN: AE410330000019101226904

Case Reference: ref-27762395-d5q3g6

Email ID: [protected]@gmail.com

My account was frozen without any formal notice or clear explanation. I was later asked to provide transaction details that relate to my former mobile phone business, which was closed last year. As the business is no longer active, I no longer have access to the records or customer information related to those transactions.

I explained this clearly in my previous communication and submitted the requested identity documents to verify my position. Yet, there has been no acknowledgment or further instruction from your side.

Documents Already Submitted:

Old Emirates ID

New Emirates ID

Business Closure Reason/Explanation

This situation has now become critical. The freeze is affecting my current business operations and essential personal obligations. I have done everything possible to cooperate and provide the requested documents in good faith. However, the lack of responsiveness and transparency from Mashreq Bank has been deeply disappointing and unprofessional.

Requested Action:

Immediate unfreezing of my account OR

A clear and formal explanation of the reason for the ongoing restriction

Instructions on any remaining steps required from my side

Acknowledgment of my previous submissions

Consideration of compensation for the unnecessary delays and hardship caused

I urge you to treat this matter as urgent and escalate it to the highest level within your organization. If I do not receive a timely and satisfactory response, I will have no choice but to escalate this issue to the Central Bank of the UAE and other regulatory authorities.

With great disappointment in Mashreq Bank's handling of this matter, I await your immediate action.

Sincerely,
MUHAMMED SALAHUDHEEN MARUTHAMPARA
Email: [protected]@gmail.com

Confidential Information Hidden: This section contains confidential information visible to verified Mashreq Bank representatives only. If you are affiliated with Mashreq Bank, please claim your business to access these details.

Mashreq Bank - To unfreeze my account - Photo 1
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Mashreq Bank reviews & complaints

Mashreq Bank - Credit card recovery procedure 27
Mashreq Bank - Fraud transaction 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Mashreq Bank - Credit card settelment 7
Mashreq Bank - Cheating 62
Mashreq Bank - Mashreq neo debit card activation 3
Mashreq Bank - fraud happened to my savings account in mashreq bank
Mashreq Bank - not cancelled my credit bureau 1
Mashreq Bank - credit card complaint number 3648373
Mashreq Bank - Mashreq neo 1
Mashreq Bank - credit card
View all Mashreq Bank reviews and complaints

  1. Mashreq Bank Contacts

  2. Mashreq Bank phone numbers
    +971 44 244 444
    +971 44 244 444
    Click up if you have successfully reached Mashreq Bank by calling +971 44 244 444 phone number 241 241 users reported that they have successfully reached Mashreq Bank by calling +971 44 244 444 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +971 44 244 444 phone number 290 290 users reported that they have UNsuccessfully reached Mashreq Bank by calling +971 44 244 444 phone number
    UAE, Dubai
    +971 22 038 229
    +971 22 038 229
    Click up if you have successfully reached Mashreq Bank by calling +971 22 038 229 phone number 70 70 users reported that they have successfully reached Mashreq Bank by calling +971 22 038 229 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +971 22 038 229 phone number 71 71 users reported that they have UNsuccessfully reached Mashreq Bank by calling +971 22 038 229 phone number
    UAE, Abu Dhabi
    +973 17 504 415
    +973 17 504 415
    Click up if you have successfully reached Mashreq Bank by calling +973 17 504 415 phone number 3 3 users reported that they have successfully reached Mashreq Bank by calling +973 17 504 415 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +973 17 504 415 phone number 12 12 users reported that they have UNsuccessfully reached Mashreq Bank by calling +973 17 504 415 phone number
    Bahrain
    +852 25 212 938
    +852 25 212 938
    Click up if you have successfully reached Mashreq Bank by calling +852 25 212 938 phone number 2 2 users reported that they have successfully reached Mashreq Bank by calling +852 25 212 938 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +852 25 212 938 phone number 6 6 users reported that they have UNsuccessfully reached Mashreq Bank by calling +852 25 212 938 phone number
    Hong Kong
    +965 24 954 810
    +965 24 954 810
    Click up if you have successfully reached Mashreq Bank by calling +965 24 954 810 phone number 2 2 users reported that they have successfully reached Mashreq Bank by calling +965 24 954 810 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +965 24 954 810 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +965 24 954 810 phone number
    Kuwait
    +91 226 632 7200
    +91 226 632 7200
    Click up if you have successfully reached Mashreq Bank by calling +91 226 632 7200 phone number 5 5 users reported that they have successfully reached Mashreq Bank by calling +91 226 632 7200 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +91 226 632 7200 phone number 12 12 users reported that they have UNsuccessfully reached Mashreq Bank by calling +91 226 632 7200 phone number
    India
    +974 44 083 111
    +974 44 083 111
    Click up if you have successfully reached Mashreq Bank by calling +974 44 083 111 phone number 9 9 users reported that they have successfully reached Mashreq Bank by calling +974 44 083 111 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +974 44 083 111 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +974 44 083 111 phone number
    13%
    Confidence score
    Qatar
    +44 207 382 4000
    +44 207 382 4000
    Click up if you have successfully reached Mashreq Bank by calling +44 207 382 4000 phone number 0 0 users reported that they have successfully reached Mashreq Bank by calling +44 207 382 4000 phone number Click down if you have unsuccessfully reached Mashreq Bank by calling +44 207 382 4000 phone number 7 7 users reported that they have UNsuccessfully reached Mashreq Bank by calling +44 207 382 4000 phone number
    United Kingdom
    More phone numbers
  3. Mashreq Bank emails
  4. Mashreq Bank address
    Al Ghurair Head Office, 6th Floor, Deira, Dubai, United Arab Emirates
  5. Mashreq Bank social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 03, 2025
  7. View all Mashreq Bank contacts
Mashreq Bank Category
Mashreq Bank is ranked 139 among 398 companies in the Banks category
#137 Bank Albilad Bank Albilad #138 EastWest Bank (Philippines) EastWest Bank (Philippines) #139 Mashreq Bank Mashreq Bank #140 Community Bank Community Bank #141 Bank Islam Malaysia Bank Islam Malaysia

Most discussed Mashreq Bank complaints

Deduction of AED 13000 from unauthorized merchant
1
(opinions to this review)
 Cheating
1
(opinions to this review)
Mashreq Bank Alternatives
Woodforest National Bank 258 reviews ABN AMRO Bank 14 reviews Abu Dhabi Islamic Bank [ADIB] 95 reviews Abu Dhabi Commercial Bank [ADCB] 117 reviews Credit One Bank 431 reviews