[Resolved] Makro Onlineonline refund service mak2103517

T Oct 07, 2019

Online request: 08/09/2019 at Makro Centurion
EFT info sent: 30/09/2019
To date: No refunds received

Ordered the ECO Trolley Backpack on the 31st July 2019. Online order #MAK2103517

After countless calling and e-mailing for the item to be delivered after the estimated date of delivery on the online site. the school bag was delivered only on the 17th August 2019.

Upon opening the package, the backpack shoulder straps are torn.( Pictures attached). I have received the order late and damaged. As a consumer I have the Right to quality goods and services (The Consumer Protection Act)

I think its best to arrange pick up of the order and refund the amount paid for the backpack. Makro online has failed at effectively fulfilling this online order

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Makro Online Customer Care's Response · Oct 08, 2019

    Good day Tsholofelo,

    Thank you for reaching out to us and for taking our call.

    Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will bring this matter to the Finance management's attention and they will advise on your refund.

    The soonest feedback is received, we will contact you.

    Feedback to be relayed within 48 hours.

    Kind Regards,
    Makro Complaints Board Team

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