After buying magic jack and bringing it home, I was excited to finally save money on my phone bill. Everything hooked up ok, just as the package said. I tested out a few numbers and everything seemed fine after I went through the registration process. I had magic jack hooked up in the room adjacent to my bedroom. Two nights had gone by, and I awoke in the middle of the night to hear heavy breathing noises coming from the very room that "magic jack" was hooked up in. I got out of bed, crossed the hall, and peered into the room. The heavy breathing suddenly stopped. This very pattern continued off and on continuously throughout the remainder of the month. At the end of the month, my att&t telephone bill came in. To my surprise, the bill was a total of $3, 974.22. After closer examination, I noticed that the calls were placed to 900 numbers, which I had purposely blocked when signing up for phone service initially. So I called att&t and they investigated the matter, traced the calls, and got back to me with shocking news. "magic jack" had worked his "magic" alright! After the so-called simple set up. After "magic jack" waited for me to go to bed, this little "as seen on tv" "gadget of the year", disengaged my 900 blocking, set up an incoming/outgoing international phone sex operation on my damn computer! And it didn't stop there. "magic jack", after using the gadget over the course of a few minutes, was able to digitally replicate my actual voice. When it knew I was not home, "magic jack" made several calls to friends, family members, and even my boss's wife. Using my digitally replicated voice it made several sexually explicit phone call comments to my boss's wife such as: "hey deb, just sitting here wondering what color underwear you're wearing right now." or "hey deb, me again, your husbands favorite employee. How about you talk your husband into giving me a raise, and i'll let you know how many times he's slept with his secretary." I was fired immediately that afternoon. "magic jack" made it appear the calls were coming from my work telephone at my desk and outgoing to my boss's house. Within just over a month, I lost my job, some longtime friends (magic jack made phone calls, using my voice, and made sexually obscene, and often rude comments to some girlfriends and wives of some longtime friends), my family has all but disowned me. Oh yeah! "magic jack"... "pc magazine editors choice of the year award". "over 2.5 million sold"... More like: "over 2.5 million lives destroyed for the low price of $39.95. Don't buy this product!!!
i saw an ad on tv with special offer, no shipping charge if you order today. i ordered. said the magic jack cost, $19.95. no shipping, and $19.95 a year for service, and if you pay like $50, you get 5 years.
i got the magic jack. but no 30 day free trial . they charged my account right away, then charged another $50 next month. i never gave permission for that. so i called a number and could not ever get humans. only recording. so online i tried and to this day all they say is, you are wrong, listen better next time, nothing but abuse online, and so sorry, shipping $6.95, and $19.95 a year. and $39.95 for the mj. and on the tv it was no shipping and special $19.95 for the magic jack. a total scam and lies and they will go down. i am putting in complaint to fcc and bbb and consumer dept. anyone had this happen with that piece of crap company?
I got my magic crap from my mother-in-law for christmas 2 years ago. She only gave me the box it came in and a piece of paper with the email address the account was under. It worked on and off for about 6 months or so. I had multiple problems with it, firewall issues, not loading properly, then finally it saying defective device contact customer support. Haha good luck with that. Customer support what a joke, there is none. Just some people giving you short answers and some pre-typed bs over an live internet chat. No live people to talk with. I worked for over 3 months trying to get this stupid thing to work. Nothing, just frustration and a lot of wasted time. I finally had to get my mother-in-law in on the fun, they told me that I would need her to contact them with all the information, order number and her original credit card, witch I think is crap to ask someone for the cc # over an unsecured site. Any who now they finally listened to her, got her to buy a new one at 39.95, 30 day money back, and for me to send them my magic crap defective device which we paid for. The thing doesn't work... Why should I send it back to them? Its mine. I hope this saves some people from getting ripped off. It is nothing but trouble and a headache. So please if you decide to buy magicjack please take what I said into consideration.
Purchased Magic Jack online from their web site; product installed on computer with no problem, and worked fine for making outgoing calls, however, when anyone tried to call me, they received a message that this was long-distance call. I got on the live chat customer service and spent 45 minutes going over the problem with representative (he did at least try to help, and was polite). In the end, the only suggestion he could offer was to get a new phone number, choosing a different prefix under our area code. The only one listed that should have been local was Longview, however, callers Still get the long distance message. I was then advised to keep an eye on the site, as new prefixes would be added soon. However, to try this again when additional prefixes are available will cost me $10.00, as you are only allowed one free change and I wasted mine. There is also no guarantee that your choice will work, so, if the next change didn't work, I would be out the $10.00. Overall, I am quite unhappy with this, since this product was purchased to use while working remotely in my home office and now the only way my customers can call me on it, is to call long distance. Since this won't work, I am reduced to trying to do business on my cell phone, which, in our area, is somewhat unreliable. I guess if it saves me in long distance making outgoing calls, it will be somewhat helpful, but is certainly not what it was touted to be. They don't quite tell the "rest of the story" when selling the product.
Here is my conversation with magic jack. They are a rip off/not unlimited...
Please wait for a site operator to respond.
You are now chatting with 'therese'
Your issue id for this chat is ltk419076552714x
Therese: hello, how may I help you?
Joe: hello, does magic jack offer unlimited minutes
Joe: ive been reading mixed infor
Joe: I see free everything
Joe: but not unlimited minutes
Therese: thank you for addressing your concern joe, let me help you with that.
Therese: yes, I am here.
Therese: yes, you can make calls anytime you want for free.
Joe: what of the limit of minutes per month'
Joe: is it unlimited
Therese: please refer to our terms of services.
Joe: what is it
Joe: yes or no
Joe: in plain english
Therese: unfortunately we do not have the exact figures on the limits. However, our tos states that "customer whose usage is twenty (20) times more than the average magicjack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicjack device and/or software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us".
Therese: we don't have the actual numbers, its automated in our system, if our system identifies a customer who is above the normal usage, then they will be blocked.
Joe: what is "above normal usage"?
Joe: and how long is the block
Therese: I am not sure about that since I have not met customers who have been blocked for excessive usage.
Joe: arent you a rep of this company
Joe: I need to know this info
Joe: to be a educated consumer
Joe: transfer me to a manager
Joe: you are not helping me
Therese: one moment please...
Therese: thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'evert'
Your issue id for this chat is ltk419076552714x
Joe: hello evert
Evert: hi, this is evert, from higher level support and I will be assisting you
Joe: what is "above normal usage"?
Joe: I want to know how many minutes are allowed
Evert: yes, this is evert, it is not about the minute but how many times you used it. Customer whose usage is twenty (20) times more than the average magicjack's customers usage, or systematic or intentional misuse, it reserves the right, in our sole discretion, to terminate your use of the magicjack device and/or software immediately, and you will not be entitled to get a refund of any licensing fee or any other fee you may have paid to us".
Joe: what is"twenty (20) times more than the average magicjack's customers usage"
Joe: I need a straight answer
Joe: what is the exact number
Joe: how many minutes am I allowed to use
Evert: as I ahv stated, it is not about the minutes but about the usage
Joe: well what is it
Evert: customer whose usage is twenty (20) times more than the average magicjack's customers usage
Joe: what is:"twenty (20) times more than the average magicjack's customers usage"
Joe: what is the average usage
Joe: this is not clear
Joe: I need a clear explaination
Joe: what is the exact number
Joe: are you able to answer this
Joe: it seems like I just keep getting the same: twenty (20) times more than the average magicjack's customers usage
Evert: 20 times
Joe: dont type the same thing
Joe: what is the average usage
Joe: I can calculate 20x;s
Evert: that is all I can say
Joe: you dont have the answer
Joe: I need your manager
Chat session has been terminated by the site operator.
Product of the year? What a joke!
Don't buy magic jack!!! I have now permanently disconnected 2 mj phones and chucked them into a bottom drawer. Too many complaints from people and business clients I tried to call and talk to. They complained about often hearing a "beep" sound, as if I kept accidentally bumping a button on the keypad of a phone... And I wasn't! They also complained that my voice would cut in and out like the worst cell phone service you've ever experienced.
The sad thing is that the first 2 weeks I had bought the first mj phone, I didn't hear any of these complaints. Based upon that fact, I got excited and went out and bought a second mj phone device!! I should've had my head examined. Within about 4 weeks after buying the second phone, all the reception quality of my phone calls went to hell.
I have the feeling that the mj computer network has a way of giving first time customers preferential reception quality and separately dedicated transmission lines from their central servers. Then... Once your trial period has expired, they throw your phone numbers back into the 3rd rate service quality of all the other millions of idiots that went before me and bought their mj phones. It's a bait and switch tactic, and it's a scam! It's very frustrating that you cannot get anyone to talk to, or get any kind of reimbursement. So the best I can do for now is to plead with anyone thinking of buying a magic jack phone... Don't buy this piece of junk!!! Order a land line cable company phone, or even as a last resort, use at &t if you have to. Anything is better than this garbage technology.
I have been using the Magic Jack product for the last five months. It worked just as advertised. Yesterday...
Don't BUY MAGIC JACK!!! I have now permanently disconnected 2 MJ phones and chucked them into a bottom...
Magic jack is a pure scam as far as my experience goes. It doesn't work. Their "support" is a total joke. I...
I bought magic jack trying to save some money. That was my first mistake, when I was not recieving good...
My mother always told me not to buy stuff from as seen on tv - well magic jack is one product that I can say is the biggest money/service scam I have every come across. It all seems so cost effective and I should remind you that "its too good to be true!" this item never worked effectively to hold a line and did you know that you have to register with your town for 911 service?!?!?!?! Magic jack fried my 6 month old hard drive. Yes! Thats right it fried my brand new hard drive. I barely have had time to back up my documentation and now I have to pay for service to repair my computer. Some money saver magic jack is! For product that was supposed to save me money, its costing me money. Not including that I have to try and cancel the service that I can no longer use with through my credit card company and return a defective product to a store that magic jack will not support the returned product from. You can be sure I will send this to every telecom publisher and pc publisher I can contact. Magic jack is a joke!!!
I bought an international calling card for $20.00 in the magic jack website. After making several phone calls to Dominican Republic I was told I had 214 minutes left. Again I tried to call a cellular phone in DR; I couldnt connect it, but when I went to tried again the machine told I had only 107 minutes left, what! I did not used any minutes of the 214 mins I had, how can they charge me 107 minute for a call that did not go through?; theyare charging me 107 minutes to try a phone that did not answered my call? I want my money back. Juan Guerrero [protected]
I ordered the majic jack phone jack, with the assurance from their advertisement that I would not be charged for thirty days, well that was not the case. I was charged approximately two weeks after placing the order, and I had not received the merchandise yet, because it was lost in the mail to me.
This month when I received my [protected]@t telephone bill I had an extra billing by universal call plan inc. For 19.95 plus loacal and federal charges and tax coming to a total of 21.45.
I called [protected]@t and they told me it coud be a scam. I called the usbi number and I did not get a direct answer as to what this pertains too.
They said it was for long distance calls in the u.S. And canada. I did not sign up for this, and I told them I was not going to pay. I don't know even know what it pertains to.
Can you clarify this this?
Could this be a scam by google? Thank you.
I said I would Update you on this matter! Magic jack is true to there word! After 8 Months of no phone! they sent me a new unit It works great not like the first one! the first one there was alot of cutting in and out. The other party didn't understand what I was saying. My true feelings are there was something wrong with my first magic Jack. after it went out Yes I did have alot of trouble with techs from Magic Jack. If you are have trouble Email Magic Jack you will find it on trouble shooting page look and search for Contacting Magic Jack! My service now is outstanding! I'm very pleased needless to say! you have to go above the person you talked to on there web site leave them a Email! they will and do work with you. not the bumbling fouls that work for Magic Jack on line help! Remember there is always someone higher up and [censored] rolls down stream!
Please stay away from this scam!!! We got magic jack because we wanted to save money. Magic jack will take your money and you will not see it back. Beware of long distance calls. They say they use at&t, but when you cannot connect you still get charged for the calls. There is not magic jack customer service number, so whoever takes care of your business does it behind a computer, you never can talk to anybody live. Magic jack is a total rip off. Please please please I wonder how much all those people giving reviews got paid for them
Please beware of magic jack, is a scam, magic jack will take your money and you will not see it again. The agents all they do is apologize and say "they are sorry but cannot refund". Stay away from magic jack. Go for the sure thing with if more expensive, at least reliable phone company.
I canot give magic jack nothing but a bad review. Please stay away from it.
I bought Magicjack at a local Radioshack outlet. When calling, the answering party could not hear me...
I have never had so much trouble getting something to work on my computer as I have had with magic jack. I spent over two hours in live chat with two different women walking me through the "drives" of my computer to enable this and disable that just so it would function. And after all of that, it still doesnt work. It would not toggle between the headset mode and the telephone mode no matter what you did. DO NOT WASTE YOUR TIME TRYING TO SAVE THE MONEY YOU THINK YOU WILL--YOU'LL SPEND THE DIFFERENCE ON TYLENOL. I WASN'T EVEN THIS MAD AT MY EX WIFE!
This was for a telephone unit that I received on a thirty-day trial period. I could not get it to work on my home computers. I returned it one week before the trial period terminated. I mailed it from Ireland. Further, they billed me twice for shipping. The unit has been returned within the trial-period and the charge is unfair and it should be reversed.
The Magic Jack is beyond question the worst consumer electronic product I have ever bought.
I bought this device in April 2009 at a nearby Radio Shack outlet and paid cash. When I got the thing home, it worked very well- it booted right up, and worked mostly very well, for a service that costs $2 a month. Audio quality was fair, what with many clicks and beeps and other noises. But for the cost, who could complain?
The real problems started after six weeks. Since that time, the middle of May, things have gone straight downhill. Calls do not reach me. The device will not boot up, or my computer does not recognize it, or something; and the audio quality has deteriorated to the point where I cannot make outcalls at all, because my voice "breaks up" and I am unintelligible to the person at the other end. Calls are dropped constantly mid-conversation. Callers reach someone in another state, or country, or the call is diverted to my voice message box, and the caller is told that the box is full.
But the worst part is that this device has caused people calling me locally to incur long-distance charges as a result. A friend of mine, who lives 8 blocks from here, called me at my 773-area code Magic Jack number, from her 773 land line, which is AT&T. She was billed $22.00 for these calls, even though they are local calls in the same area code! She called AT&T, and the other service provider, whose number AT&T provided her with, and was told that AT& T has complete discretion to decide what constitutes a long distance call.
Please note that AT&T provides the long distance connection for the Magic Jack, as they proclaim on the user interface that pops up when you plug the device into your computer.
I believe that AT&T is sharing in this fraud and that the FCC ought to sanction both companies, and shut Magic Jack down completely.
I am lodging complaints with every relevant authority, including but not limited to the FCC (Federal Communications Commission), my local BBB, my state legislators, my congresswoman, and my senators. I strongly urge all of you posting here to do the same.