Magic Jack customer service refused to honor their 30-day money back guarantee. The product did not work as promised, and they also refused to return $40 in pre-paid international charges.
I was doing mission work for my church, and needed to call Haiti. I am very disappointed in their deceptive marketing practices, and have to resort to getting my credit card company to "charge back" the funds.
I ordered a free 30 day trial of magicjack on the internet March 30/2010 On March 31, $4.13 (the price from the internet).was taken from my Visa account No magic jack was ever received After 3 weeks, I called and asked that my account be cancelled.
On April 29 an additional $103.91 was taken from my Visa account..
I want it put back in because i had no product to try. I have read their customer complaints, most of which portray Magic Jack as a scam Some American customerswere satisfied with it
My email address is [protected]@yaknet.ca
My phone # is [protected]
please help my get my money back
On my calls there is a constant beeping that frustrates my callers to no end. And, voices drop off so sometimes you only catch a few words in a sentence being said. i have chatted with their online "customer no-service" and they all tell me to do the same thing--disable my security--as well as other things that don't make sense and don't work. they also say they have done something to the magic jack phone number i have and it should now work. i am sick of them having me do ridiculous things that don't work. i am returning my MJ. I got it from office depot, so luckily there is a 30-day return policy.
I just tried magic jack. They bait you in by saying they won't charge anything if you're not satisfied. It echoed so bad, I couldn't even use it to check my phone messages. I had to pay to return it, and they kept $10 even though I hadn't made 6 minutes in calls, and returned it the day I received it.
My Magic Jack (MJ) incoming calls were dropping after 30 seconds. Their tech support (Branden and Haley) made so many changes to my PC (none of which solved the problem) that it is a wonder I can still connect to the Internet. I was blown off with a "I will reset you on our side") and dropped, with a wish for a happy life!?! When I try to get get back on for live chat help, I find that they have arranged that the entry path is not there. I have been blocked from complaining about their totally incompetent tech support. When I go back on the site, I have to look at the insipid father/daughter ego trip.in the mean time, I am stuck for 5 years with 30 second incoming calls. And PC magazine rated them highly? Need to cancel my subscription. VERY dissatisfied.
Everyone this is a piece of junk!!! Save your money!!! Lies!! Lies!! Lies!! They want know the truth if it bit them!!! Customer service who!! What!! Where!! Save your money!! If it looks good!!! Sound good!!! Buyer beware!! I want my money back but of course i'll have to travel to the moon and back and still want get my money. The biggest rip off in america!!! Magic jack do unto others as you would want other do unto you!!! Refund all the money!! You know you are wrong for this!! To the right thing!! You will have to face your maker!! God bless all of your souls!!!
I just tried to get a refund from MAGIC JACK, well I was informed that the trial period has expired and I get NOTHING! My $86.85 GONE. My husband bought it for me as a gift and the 30 days had gone by before it was gift giving time. I have sattelite for my internet and folks there is nothing on the MAGIC JACK ad that says anything about sattelite.It will not work with sattelite because there is a milisecond or so lapse. I explained to the lady I have not even taken it out of the pkg and they DON"T CARE. What a ripp off!! Do Not buy these things! Not a good company to do business with!
Shouda Wouda Couda.. OMG! people, sure wish I would have used Google search, and typed in Magic Jack, before...
I bought my (two) MagicJack phone lines over two years ago. I used my MagicJack to replace my house phone and...
I was in MJ tech support chat box for about the 100th time in 2 years. I went there again today here is the exact text- Sonny: Hello, how may I help you?
billie: yesterday i talked to an agent named amelia
Sonny: Hello Billie
billie: this is what i told her
I have had my MJ almost 2 years...in those 2 years I've spent hours in this chat box trying to get it to work correctly...it never does, sometimes it works, most times not. Now it has started something totally different...people call and I can't understand them...their voice is all broken up, I try repeatedly to call them back but it keeps doing the same thing...I've dont the fix...I've done the upgrades MANY MANY times...I've tried and tried many times to get you to send me a NEW one. I think mines defective and always has been...my sister JUST got one, shes my neighbor and has the same internet provider ..hers works perfectly. I don't understand WHY you won't send me a new one you've made millions on the sale of MJs yet from the first week I had mine it didn't work, why won't you send me a new one??? I'm on disability and this is my only phone, my only way to call out.
Here's the reponse- Sonny: Please wait while I check that for you
billie: she had me unplug my MJ and plug it back in then do an upgrade, then make a few calls, at the time it worked...BUT i said it it goes back to not working can I have a new replacement MJ she said yes, well im ready for that
billie: because its right back to not working...i even went and got my sisters mj and tried it it was perfectly fine, i have and have always had a defective MJ
billie: i mean this is going on TWO years 2 years of a MJ that works MAYBE 3 times out of 10 thats unacceptable to me
Sonny: Please click this link and run it
Sonny: You will get "No Device Found" after running recovery. Please unplug your magicJack, wait 60 seconds, and plug it back into another USB port.
Sonny: Is magicjack uplugged?
billie: i plugged it another port
Sonny: Please plug in now
billie: ok, and?
Sonny: Do you have dial tone on magicjack screen?
billie: ready to call yes
billie: what do u mean dial tone on the screen?
Sonny: Please try a test call
billie: it doesnt work
billie: no dial tone
billie: but it says ready to call
Sonny: Please replug your magicjack without using the USB extension cord that came with magicjack if you are using any.
billie: ok i tried again ( im not using the ext) had a dial tone but it wont make the call
billie: sonny did u read all that said...up there in the box?
Sonny: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
billie: amelia said if it messed up again y'all would send me a new one
billie: are u going to do that?
You are now chatting with 'Ashton'
FPRIVATE "TYPE=PICT;ALT=Chat Information" Your Issue ID for this chat is LTK4190104657432X
Ashton: Hello Billie. My name is Ashton. To better assist you, let me put you on hold while I read your previous chat. Thank you.
Ashton: Thank you for waiting.
Ashton: I can process a replacement magicJack device for you. Replacements magicJacks are now $9.95. This is a shipping and handling charge and it will be charged immediately.
billie: thats not fair
billie: i told MJ right from the get go..that something was wrong why do i have to pay anything
billie: for 2 years ive tried and tried to get MJ to replace my defective mj
billie: i mean i dont get it do u think im trying to get something for free heck ill send back this mj...ill do without any phone if thats what u want
billie: i feel i shouldn't have to pay anything its defective always has been
Ashton: I understand you, Billie. Unfortunately, that's how the replacement is being process.
billie: so u dont stand behind your product...your company cant absord shipping fees?
billie: this is TOTALLY unfair
billie: im willing to pay the shipping to send it back why arent u willing to pay the shipping to send me a mj that works
Ashton: Actually, You will no longer need to return the defective magicJacks.
billie: its in NO way my fault that you sent me a defective MJ
billie: i paid good money to have this and it has never worked
billie: i expect YOU to send me a new one at no cost...i will accept nothing less
Ashton: Unfortunately, we really can't do that.
billie: well does your comapny ever read the comment made by customers on the int?
billie: there alot of people unhappy with mj...
billie: is there a number i can call?
billie: surely u have a coporate headquartes?
Ashton: Unfortunately, we only engaged through this chat.
billie: do u have a corp. headquarters?
billie: is there anyone else i can talk to? i mean im getting the feeling you dont care about a concerned customer...
Ashton: We have located here in Tallahasee, Florida.
billie: im telling u i paid for this i paid shipping to get it its never worked yet u want me to spend more money...what kind of business are that the customers dont matter?
billie: u dont even try to make it right?
billie: i dont understand that honestly
Ashton: We are only following the policy made by magicJack.
billie: well they need to change that
billie: its unfair anf im suprised there hasnt been a class action lawsuit againt this company
billie: NO other major comapy doesnt have a telephone number for people to call
Ashton: For more information please refer to this link.
billie: can you tell the powers that be that my mj is defective?
billie: u are telling me u send out defective mjs and take no responsibilty to the quality of them?
Ashton: Have you tried to check your internet speed when you purchase your magicJack before?
billie: my sister and i have the same isp
billie: her mj works perectly
billie: we both have the highest spped int this are offers
billie: *this area offers
Ashton: Please try to check it again.
Ashton: Please visit the site below and click on the yellow star then take note and provide me your upload and download speed.
billie: dl-7.76 upload 1.40
billie: show that mine twice what the average int is
Ashton: Are you using a router?
billie: ive also bought 2 diff new phones because thats what a person in thei chat said to do
Ashton: So, I guess with need to try to troubleshoot your magicJack since you don't want to be charged for replacement.
billie: ive done everything i can on my end i feel i should receive a new one free of charge
Ashton: Unfortunately, we can't issue a replacement for free. You really need to pay for $9.95 so that we can process one for you.
billie: man ive spent hours in here doing all the stuff y'all have told me to do HOURS if your company wont do anything theres nothing i can do except post my experience on ebay and the internet and with the better business bureau at least maybe someone wont have to go thru what ive went thru your company REALLY needs to change its policies...its a rip off btw i read the service agreement...
billie: i read where it says even if my mj is defective they hold no resposibility for it...excuse me, but from where i sit that BS..you are letting the public buy defective mjs and not standing behind them
billie: aston i realize...u can do nothing im not stupid i know ur just an employee but someone needs to inform the powers that be that this is horrible service
billie: unacceptable EVERY major comapany stand behind their products but y'all dont
billie: how do they get away with that
billie: i just dont get it
Attention to future buyers of this product...read the service agreement, they do NOT back up any defective MJ, there is NO corporate number to call, they keep that from the public, to get tech support you have to stay in that chat box for hours, because it's not "one on one" chat they are helping many at one time so u sit and wait 1/2 the time they give u a resonponse meant for someone else, when ever they do decide to come back to you..horrible horrible company and customer service!!!
Purchased magic jack last week, and like anything else if it sounds to good to be true it probably is.sound quality is piss poor, breaks up really really bad. called tech support, and they were great, did all they told us to do, including downloaded their upgrade, nothing helped. So were stuck, can't afford cell phone, and why pay for a home phone that's rarely used. The problem isn't magic jack, it's the phone company's outrageous rates leaving magic jack to prey on people like us.
I signed up for the "free" trial today. The order is not processed, however, they have already taken the money from my account. They state the money will be billed for 31 days. The first 30 days are a free trial and then on the 31st day you are billed. I paid by debit card and at no time on the order entry page was I informed that if I pay by debit card I would be billed immediately. The live chat is a joke. I was given no assistance because there is no record of an order. Meanwhile, I have been billed and charged in full for what should be a "free" trial.
Worst piece of junk I've ever owned. My daughter, son and sister purchased their MacgicJack the sand time I did... 10/08. Each of them has thrown the unit in the trash and went back to Vonage. I hung on until 06/09. MagicJack has tried repeatedly to make the unit work, Spent hours on the phone. They stalled me for over 30 days so the money back guarantee would expire. Now they say, "Sorry".
It works fine for me, with 2 MAJOR exceptions...
#1 - "all lines are currently busy" ... this means you cant call out, and nobody can reach you (not even your voicemail) if you are trying to call during peak hours.
#2 - No customer service? When I click the link for Live Chat on their site it redirects me to their FAQ page... ? No telephone number to reach them and no address either...
Besides that, the service is pretty good. I guess you get what you pay for in this world...
Well i saw on this blog that some people believe we are just irrate people who dont like magicjack. But i have to say i tried to give magicjack the benefit of the doubt. I bought it over 5 months ago and continue to have problems receving calls. If you are on the computer when someone tries to call, then the mj screen takes about 30 seconds to come up, while the phone rings non stop without stopping. About the time it start ringing intermittently, the mj has already sent them to voicemail and i have to call them back. This continue to occur all the time . I have tried go online for help and the technician has tried numerous things that dont work, and i still have the problem. I tried to update the mj but it still dont do anygood. I am afraid to give anybody my number since it is becoming a hassle to keep calling someone back. I am going to try that new company that mj hates because evidently it works well. Dont buy magicjack cause you will have a headache and they dont have a phone number for customer service which means they have something to hide. Mj is reaping what it is sowing it will be bankrupt by next year!
WARNING!!! MAGIC JACKS HIJACKS COMPUTER SCREENS!
Whenever I open my computer, anticipating the gorgeous picture I put on my destop, I am assaulted with a big Magic Jack ad immediately! Not one of my other many programs has the audacity to perform this extremely rude behavior.
And it won't go away! I can't see any other window because this ad is right on top, in the middle. Uggghhh!
When I contacted MJ, I got a very arrogant not-so-custumer-service-rep who asked if I read the TOS on this. Wasn't she surprised when I said, "yes" and could you show me where it described this rude behavior? Because I would not have accepted this.
Later, after she pretended to escalate me to another rep (herself) she admitted the lie. It is not mentioned anywhere in the TOS.
I give this company a very low score on the integrity scale.
Magic Jack has set themselves up for a 911 debacle. The phone# I have is actively registered to a company in...
If you don't get the telrphone number you want when you sign up you fan forget ever getting it. I bought 5 years of service over 2 years ago because they promised I would be able to port my existing phone munber over shortly. Check and see what they are still saying about number portability today. As for their online service, forget it. Once when I contacted them on their ridiculus online Chat service about progress toward the above my Magic Jack was still working. However, they still told me I needed to install an update. I did as they requested and as a result the USB port I had my Magic Jack plugged into quit working altogether. When I asked how to fix it I was told to "REFORMAT MY HARD DRIVE". When I told them they had to be kidding they ceased responding to me. No way would I trust these people with anything that my life might depend on. They are all SELL and no service. Buyer beware!!
When I purchased this a year ago, it worked off and on for a short time. Often, people on the other end could not hear me and quite often I would have to reboot computer to get it to give me a dial tone. When the service cut out with the little sad face for renewal, I got online to renew, only to be met with some customer service reps from India (judging from their poor grammar and syntax) who said that my "case" was being reviewed and to be patient. I has been more than a month and still nothing. I have had no less than five online chats with these people and probably should file a lawsuit just to make them live up to their agreements.
Pitiful product. Stay away.
I created an special email exclusively for use with my magic jack account, and now I am getting spam email from other companies.
My only conclusion is that Magic Jack sold my email address.
This special email address is a special "Address Guard" feature of my paid Yahoo email account, so it is not subject to spam or advertisement; so the only way I could have gotten spam was from Magic Jack selling my email address.