I used Magic jack (#1) on my desk top happily for a year, and period expired but I kept it connected, and used it once in a way. It showed a message it will expired shortly, please renew. I did not renew, few days later, suddenly it said upgrading and changed / screwed up my entire window xp pro. Changes to the system made by Magic Jack did not allow to use restore point. Computer started freezing, not working properly. After few restart it worked ok but all restore point were useless. I had another Magic Jack (#2) which is brand new, I connected and it did not work at all on that desk top computer, but it worked on laptop fine. Contacted tech but they could not make it work, their knowledge was limited it did not work at all on my desk top, and on lap top it worked fine, without any effort.
So I formatted my desk top and re-installed xp pro but still Magic Jack (#2) will not work, I contacted tech they could not make it work. It appears that MJ is copying xp serial key or some file (How Microsoft recognizes your system) and not allowing me to even use NEW MJ (#2) on that desk top computer. When service expires they should stop allowing use and not screw up OS. I am going to look for class action attorney to look into this. FCC is useless, they don't do any thing. If anybody has such experience please report here for attorney to look seriously.
I bought Magic Jack after seeing an advertisement on the Internet. It worked allright at first for about 3 Weeks then It started not Ringing the Phones at the other end when I made calls. Then one day I started Magic Jack and all of a sudden this Message would come up, Warning: Must Plug Magic Jack in USB Port, It was in the USB Port and My computer even Recognized it. After going back and forth on the Instant Messenger trying to talk to Technical support for a few days trying to get it to work, They sent me a replacement Magic Jack. the Replacement got the same Message. I finally had to go back to Vonage.
I placed and order with majicjack on 2-22-09 and cancelled it the same day, just an hour later because of...
I first placed my order by phone, as it was all automated it didn't take my address, it told me one but it was wrong. Not knowing what to do I went online to try an contact them to straighten it out. When I finally got in touch with them, they proceeded to tell me that my email address was registered to someone other then myself, they gave me her name an address, it was a woman who lived in pittsburg pa. as I had this email address for four yrs. I knew then I was being duped.
Every time I tried to correct the issue they continued to tell me it wasn't me, however I always got there email response at my address. Long story short I wound up paying for this other womans which I had ordered 2 jacks an 2years service which was around 70.00 $. When I never got my order they took it again this time it was for 1 jack an 1 yr. o I was charged again for this order of which I finally received. However I am still out my 70.00$ as they would not believe I wasn't the other lady even though my bank account info they took proved otherwise.
I have the magic jack now and so does my dad. His phone works pretty well but mine is crap! I have it hooked...
outgoing telephone calls get only dial tone. incoming ok, outgoing dialed from keyboard ok! is there a answer?
Magic jack promises, and never delivers. My phone calls are all broken up, I tried all and I mean ALL of their "so called fixes" they do not work. I demanded another one be sent to me. That one was worse that the first. They got me, and this guy is swimming in money from all of us goofs!!! I spend a total of thirty or so hours "chatting" with person after person and they could not fix my problem. I hate this product and I would not recommend it to anyone with a short fuse because it will frustrate you to no end. I am throwing my away. Anyone want it? Just pay shipping and it is yours!!
Before the 30 day warranty was over, I asked for a replacement Magic Jack because tech support couldn't help to get it to work, but they denied me a replacement. They said it was my USB and computer and to get a new one to use the Magic Jack with.
It started working on its own after 2 weeks, but the voice quality was so bad I could not hold conversations with people 80% of the time, tech support told me it was probably my computer, my phone, or my internet net speed. I replaced all (new computer, increased internet speed to fiber optic, and purchased 2 new phones). I have done all that their tech support has told me to do.
It has now been 5 months, and my problems have escalated. Now my phone will not ring (a line prob. Not a computer prob). It says that the line is disconnected when people dial my phone number, and a lot of times it will be a constant busy signal even though I am not on the phone. When I can make a call, there is a beeping sound that won't stop, and the phone calls will drop in the middle of my conversations.
On Feb. 13, I emailed Dan Borislows company email address ([protected]@magicjack.com) I was answered by a man named Marvin. Marvin was not able to help me, he would not fix the actual line he just kept trying to reset the actual magic jack and taking me through the same steps the techs online always do.
As of Feb. 17, Marvin stopped emailing me and has refused to answer me after I made this request: “Can you switch me to a new phone line and send me a new Magic Jack as per my original request the first few days I had this while I was under your 30 day guarantee? As of today, Feb. 19, 2009, my incoming call problem is still not resolved, my phone line still does ring, voices are choppy, and voicemail doesn't come on half of the time.
I tried to send an email to Marvin/Dan but they will not answer now. I have sent a complaint to the FL Attorney General, BBB, and now complaintsboard.com.
I am urging Anyone else having problems to file a complaint with the FL Attorney General and the FTC.
Purchased The Magic Jack in April of '08 and it is an absolute fraud. After using the product for 45 to 60 days problems were experienced. Though the initial problems were taken care of, the same problems reappeared continuously. The majority of the Customer Service people try, but immediately the hand of failures is shown by the questions when Firewalls need to be removed, it is your phone even though it is the same phone that you have used and when you change the phone it still remains the same. The problem is with YOUR equipment, the recommendation is to buy additional equipment and your system may work. It is ongoing but one thing is definitely now showing as a white flag of guilt. Magic Jack is offering a 5 year renewal program for a 60% discount. IF Magic Jack was properly working for even a slight majority of the new buyers, given the current economy the sales would be going through the roof simply by word of mouth. Certainly the retention rate of existing customers would not be dropping to the point that a 60% reduced price could be justified when sales are already robust, or is there a requirement for this discount because the Ponzi scheme is coming apart? Please try to be nice to the CSR's that try to help you, they are only trying to make a living by keeping a job helping people with something that they know does not work. That has to be frustrating and they also have to eat and pay bills. Have read some that have had some success, but am curious as to why these people would look under Magic Jack compalints to post there adoration for the product. One specifically said that he was "a good friend of the inventor and the Magic Jack works perfectly". That sounds much like my being 50 years old and saying that I can prove that I am honest because I have a note from my mother, or maybe I missed something. What does the rest of the population feel about that? Anyways, for anyone that reads this prior to buying into the Magic Jack scam, don't buy it yet, maybe in a few years it will have a better network. For those that have joined the ranks of us "CHATTING" on this board, you are among company of those that are interested in trying something new. A Pioneer as such because many people will not try something until it is proven in a clinical test. My friends, we are the clinical test. DO NOT BUY THIS AT THIS TIME, unless you want to be a Pioneer of something that does not work as of yet.
On November 19, 2008 I ordered a majicjack and was charged $43.85 November 20, 2009, but I never received the Majicjack in the mail. On December 17, 2008 I called Majicjack to complain that the Majicjack was never received. December 18, 2008 I was charged $100.99 for two Majicjack which I received in the mail. Todate I was charged a total of $144.84 and have onkly received two majicjacks.
Majicjack had a special on in December, 2008 and I should only be charged for one majicjack.
I recently started using Magic Jack and personally I like it but I don't like the customer service chat...
I haven't been able to make this thing work for more than a day at a time. When I shut down the computer, the jack isn't recognized on boot up. I have repeatedly downloaded updates and it will work as long as I don't turn off the computer. If I do, same story. I went round and round trying to get the Live Chat customer service to pop up (they do that thing where they try to wear you out clicking page after page until you finally get to log in to the chat, "Click here... no click here.. no click here... try the FAQ, now type in your question... now click here"). Long story short, customer service said, "past 30 days... no refund." Period. I also never got the email with the renewal code for the second year I prematurely purchased when I ordered the darn thing. I asked numerous times to have it resent and they would say, "we resent it." and there was nothing in my box. "Can you check your junk mail settings, please?" They aint on. Believe me, I WANT THIS email. Anywho, they finally gave it to me in the LiveChat but I had to go through all my credit cards and give them 8 numbers off the card to verify my account.
Oh, and it turns out they KNOW it won't function with several popular music/media CD burning programs but they never mention that on the website. I was told to delete Nero software and it will work. Well, great... I paid more for a professional version of Nero than for the damn jack! Yeah, delete the software... that's an answer.
When I asked for a list of compatible software they said, "unfortunately, aint none." I am expected to buy different versions of burning software and have a go until I find one that works.
Do yourself a favor and DO NOT BUY THIS PIECE OF GARBAGE.
[protected], [protected] THESE ARE THE ONLY NUMBERS I WAS ABLE TO TALK TO SOMEONE. JUST IGNORE WHEN IT SAYS YOU HAVE REACHED THEM AFTER HOURS AND IT WILL RING. THIS IS THE BIGGEST FRAUD I HAVE SEEN IN A LONG TIME. NO CUSTOMER SERVICE. UNAUTHORIZED CHARGES. WHAT PART OF THIS COMPANY IS NOT A FRAUD? I HAVE TALKED TO THEM THROUGH THE LIVE CHAT AND ON THE PHONE. THEY CHARGED MY CARD THE SECOND I HIT SUBMIT. NOT 30 DAYS LATER. . [protected], [protected] YOU WILL HAVE ALOT OF FUN TALKING TO THEM.
I bought the Magic Jack in Spt 08. I am very pleased with it, I don't know why these people are having...
I have had the following problems with this item; malfunctioning product; does not change phone number; I do...
I've been trying to get a refund for the extended service plan that I paid $59.95 for and doesn't even kick in until the end of my initial year of so-called service you get with the purchase of the MagicJack. However, their customer service people can not understand that and insist on interpreting my request as a request for a refund on the MagicJack itself which is beyond their 30-day period for a refund. I've sent out at least 8 emails to them trying to tell them I do not want a refund for the MagicJack itself, but for the extended service plan.
Anybody reading this should be warned NOT to buy this product. I had nothing but headaches with it from the start and mistakingly tried to get it to work beyond the 30-day refund period. MagicJack sounds too good to be true and it is.
Shame on Magic Jack for the Scam they have unvailed upon it's own people of America. My complaints are...
I have no clue as to the effectiveness of your product --- but have no interest in purchasing ANYTHING from a company that uses a pitch man like Mel Arthur. Is this guy for real? His toupe is absurd and I cannot take my eyes away from it and I cannot stop laughing long enough to actually review the product. Get a life, Mel!!! And when these people eventually pay you, buy a new hair piece that doesn't look like you got it at a Halloween store!!!
MagicJack stresses in its ads that you can try it free for 30 days, and that all you need to do to use it is Plus any phone into it, plug it into any USBport, and pick up your phone to talk for free.Their material even includes quotes along the lines of "This is so easy that grandma can do it!"
HOWEVER, while my magicJack just arrived at my home around Dec. 15th, I just found out today (the 20th) that it must be physically back in their hands before the 30 days since I ordered it on the phone are up or you have ipso/facto ordered their product! In other words, I would have just about had to mail it back the day it arrived! So much for a free 30 day trial!
Another example of false or misleading advertising: they rave about how you can take the magicjack with you when you travel and call free from anywhere, but neglect to mention that you actually need TWO magicjacks if you use it for all your local and long distance calls.
There is also what I consider to be misleading advertising by omission. MagicJack loudly emphasizes that one of the service you get, like free voicemail, is a free number. It neglects to mention that this means you have to have a brand new phone number which will have the same area code but the rest of it, including the prefix, may bear no resemblance whatsoever to your current number! Grandma might be able to do the installation (though see my comment below) but I bet she didn't realize that she'll have to notify all her friends and business contacts of her new number!
When they refer to the easy 1-2-3- steps, they neglect to inform you that you must fill out a very confusing registration form before you can do anything. This form does such disconcerting things as ask you to select as an option free outgoing calls. Why would that be an option if the whole point is that you just buy the magicJack and then your telephoning is all free for a year? It also includes a Terms of Sale which again refers to opting for free outgoing service... When you look at FAQ, you're told that to get answers to relevant questions (e.g. are there any times of day that are not free or is the time of the call limited in any way, ) you must look at the Terms of Agreement, but if that info is buried in there somewhere I didn't see it.
To top things off, there is absolutely no direct contact info: no address or email or phone through which you can register a complainy (as opposed to asking how to do X or Y).
I am very, very disappointed in this product and will not recommend it to anyone.
My name is Thomas Allen. I am having some serious problems with the Magicjack company. If anyone else is having problrems and they live in Mississippi I am trying to get a group of complainants together to make a complain to the Mississippi Attorney General's office to request a fraud investigation be considered against this company. If you are interested in signing such a complaint contact me at [protected]@cableone.net