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Lowe'sWood fence installed

D Jun 21, 2021
This review was posted by
a verified customer
Verified customer

Started with a estimate at my home Saleperson (Kyle Davis) [protected]. I was told in the beginning a dedicated project staff will be in contact with me every step of the way. FIRST LIE! week after being given an estimate of $5007.60, I then received a call from Kyle saying that in would be installed sooner than told so a date was scheduled it didnt happen because the supplies were not delivered so it was pushed up. I found out that there was no communication between Kyle the salesman, the installer or the store for the supplies. No one on the same page. Then some how a female stating she was the office manager at the installer and everything went thru her first I didnt hire her or her company I hired Lowes. I also had a very difficult time understanding her. was not fluent with English something I should not have to endure. The next encounter was with lowes calling to verify the date they needed to bring the supplies. From the info I was given it was to delivered that Sunday because they were coming to install that Monday they delivered placing it on my driveway causing to only have access to half the driveway. ok monday comes and I am at work get a phone call from Kyle stating a misstake was made by him it was not to be installed until the next following monday about two weeks later. Now the supplies are on my driveway un protected form the elements. ok they finally show up I am at work wastold I didnt need to be on scene. Came home for lunch to find 3 people in my yard no type of ID to let me know who they were no id on the vehicle. ok fast forward theyhad finish it takes another week before I can fully inspect the work. the first thing out of my mouth was oh god what a mess. Most of the panels were warped the nails that were suppose to have been nailed into the post behind them were sticking out beside the ones that hit the target had busted the poles they hit the edge causing a crack or cracks. there were nails left uninstalled just sticking out. The string used to measure was left hanging between the panels. ok I contacted the store I was told they didnt handle this matter that I was to contact Lowes Central Production Office a Nino Jones [protected], they told me that the installer would come an walk off all my concerns. This female showes up with another young man that she gave orders to constantly. We started to walk off my concerns and everytime I stated one she would say it was the material, I told her not only was the material faulty the workmanship was very inadequate. The panels all have very bad spots of decaying wood the nails were driven badly. some even left not nailed in just sticking out. I am requesting a LOWES REPRESENTIVE COME TO MY HOME AND INSPECT THE JOB. I AM ALSO REQUESTING A PHONE CALL FROM CORPERATE AS SOON AS POSSIBLE. I HAD BEEN CHARGED ON MY CREDIT CARD FOR THE JOB AND IT HAD NOT ENEN BEEN DONE OR STATED BUT A PAYMENT WAS BEING REQUESTED

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