CB Appliances Lowe's Complaints #262-281

Lowe's review: Service

MS Lovelace of Chesapeake, US

Jun 19, 2023 5:35 pm UTC

I have been a long standing customer at Lowe's. Today, I put a dishwasher in my cart. According to the online information, there were only two in stock. We all know that sometimes what shows on-line isn't what is actually available in-store. I called the store 4 times. No one answered. Finally, I had my wife call and she actually got a live person and we gave her the item number of the dishwasher and requested that she check if it was in-stock. The call was placed at 4:31 today and we were on hold until 5:25, when I finally hung up. This is unacceptable customer service. It's not even bad service. It's no service. We are so disappointed in the way Lowe's is so dismissive of its customers.

Desired outcome: Answer the phone.

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