Lowes customer service is terrible, at least in the Appliance department. In the first place you have to find someone to help you when you are interested in buying something and when you do they leave and you have to find someone else if you want to buy something. They had to order the dishwasher we bought and when it came in they said they would deliver the next day, which they didn't. We tried calling both delivery and appliance and no one answers the phone. I tried the general operator and all they do is transfer to the department and of course they still don't answer. On the 3rd day they finally delivered the dishwasher We thought something was wrong with it and called Lowes and asked to talk to a manager. They said they would have him call us, and of course he never did.
The only reason I shop at Lowes is they give me a 10% discount for being a Veteran which at least helps with the lack of customer service.