Lowe's
reviews and complaints

I ordered flooring almost two months ago and was made to pay in full for product and installation. No one will help and No one will answer the phones. My product has been delivered to the store but No one will schedule an appointment. They took over $5000 and I cannot seem to get a straight answer from anyone. Upon calling your placed on hold for more to an 30 minutes and then hung up on.

I am a frequent customer of lowes at least five times a week. I recently purchased four five step p.t stringers which took me most of one day to install, not because I don't know how but discovered that almost 75% of all the riser cuts were not cut to spec. They were supposed to measure 6&3/4 in height but were assorted as many as five different measurements undercut.i had to recut many of the steps some as much as 1&1/2 ". Where is quality control, having to pay around $85.00 for them I expected them to be cut correctly. Thank you.

I purchased a washer and dryer from Lowes on line 3 weeks ago. Since I just started a new job I had to wait for a weekend delivery which was set for 10/10. I waited the entire day and no delivery. At around 6:45pm I received a call from Lowes advising me that the truck broke down and they needed to reschedule. I asked for a weekend delivery due to my job and was told that there wasn't another available weekend for awhile. I had to take a day off without pay on Tuesday 10/12. The truck arrived at my house and when they took the washer/dryer out of the box the items were dented - of course I rejected the delivery and now I was frustrated and upset. I could NOT get a live person on the phone all of Tuesday. Finally Wednesday morning I was able to get someone in Customer Service and told them to cancel my order and I wanted my money refunded. A case was opened for me and I was told the refund would be take 5-10 business days based on my bank's clearance. I told them that was unacceptable since I already lost 3 weeks and my money is not being held hostage due to no fault of my own. I finally got a manager at the Milford store on Wednesday and it took him 3 hours to get my refund completed due to some tech issues at Lowes. The biggest joke is I'm still getting text messages from Lowe's about a delivery coming to my home when my order was cancelled. No one from Lowes ever called me to apologize for the mishaps, no one from Lowes called to even ask what happened or to offer to work something out so that I could still get my appliances. Apparently Lowe's doesn't realize that word of mouth satisfaction from customers is the foundation of a company's success. This review is to warn consumers of the lack of customer service communication at Lowe's and how you cannot get a live person on the phone or to return a call. This was by far the WORSE experience I've ever had with appliances being delivered to my home.

This information is provided to give Lowe's the opportunity to improve their customer's experience and satisfaction. About mid-March of this year we went to Store # 0506 to order a set of custom book cases for our library. Lowe's was happy to accept our money - about $8000. Since that time we have been given absolutely no feedback of the status of our order, while Lowe's has had our money, and made profit on the float. This morning we got a call from the XPO trucking company at 11:00 AM, saying that they were making the delivery to our home in Georgia at 3:00PM. Four hours notice. Our home in Georgia is 657 miles distant. We're in Virginia on business at this time. We would have appreciated a more timely and sufficient heads-up on a potential delivery. Who is responsible for communication of order status to the customer? The selling store? The sub-contractor actually performing the work - Cabinet Works? The shipping company - XPO? This was a very frustrating fouled-up complete lack of communications on the part of Lowe's. You guys can do better, especially for loyal customers providing the level of business we do. I would hate to have to take my business to that ORANGE Store. Regards.

I ordered my product on 10/1/2021 order# [protected], tracking# [protected].
The package was to be here on 10/6/2021 then again yesterday, 10/10/2021, Still no package.
I believe Lowes should credit me for my purchase being I did not receive my package.
Your tracking# doesn't give you any updates. The last update I got was 10/9/2021 saying it would be here on 10/10/2021 and it did not come.
I have left feed back on your site and no one responds.
Your customer service is terrible.
I have made some big purchases at Lowes, (generator, lawn tractor, pressure washers and more.
I don't think this is how you treat a good repeat customer.
Your response is required.
My email is [protected]@yahoo.com

I ordered on line for amounts of fray and red lay down paver. I found so many bad pieces and total was 29 pieces. I scheduled lowes from Temecula to come pick them up and expect to receive refunds. But, I have been waiting over a month and have no results or what happened to my return items. I called so many time but most no one picked up pho ne. I feel like they (Lowes) has taken my order returned but not giving back my money.

I called kona hawaii lowes on Satirday Oct 9th at about 130pm for information on stock on hand (riding lawnmower) was placed on hold for 1 hr 45 min. I called with another phone while on hold and they did the same thing all they said was "please Hold" and left 2nd phone waited for 45 minutes at that point I told myself well they don't need the business I live in hilo 100 miles away so I cant just drop by to check inventory I'll let my friends Know what kind of service I got. Please check whats going on with that store why is service so bad. this is David my # is [protected] cell my email is [protected]@hawaiiantel.net 1 Hr. and 45 minutes of my life wasted waiting for lowes

We recently special ordered a refrigerator on 6-2-2021 which took 4 months to get.One of the problems was, Lowe's never notified us when the refrigerator arrived, I just happened to call and check status and was informed it was there on 10-4.It was delivered two days later and it didn't fit the space but would fit if the front was lowered.I called the store and after being transferred all around the store several times for 90 minutes, I finally got to speak with someone in appliances who gave us a few suggestions on how to lower the front of the refrigerator.Needless to say it didn't work.I called the store again and after 65 minutes and transfers all around the store, I finally got to speak to the same guy and he said he would send someone out to adjust the height.That was two days ago and I haven't heard anything from Lowe's.I finally gave up and we hired someone to come and do the job Lowe's should have done.I will never again buy anything from Lowe's and I will discourage anyone else from buying from them.They won't answer the phone for hours, they won't follow through with what they tell you, absolutely zero integrity.

My experience is like many others. The extended warranty systems are poor. They intentionally keep you on hold for hours, hoping you will not follow through and give up. The serial number was hidden on the product- impossible to find and have had to call manufacturer to locate it. Poor third parties, that don't show up for appointments. Each time I had to reschedule for a new appointment I waited an hour or longer on hold to set up the appointment. This company doesn't respect people and value their time. The phone system indicates they will call you back. If you do get a callback, the phone prompt to select 1 to speak to a representative - does not work on my smartphone; imagine that thousands of others also have this problem, unless they are on an older phone. You will have to hang up and call again and wait another 45 minutes to an hour. I have been on hold over 4 hours this week ... PLEASE CONTINUE TO HOLD A REPRESENTATIVE WILL BE WITH YOU IN 60 minutes or longer. I should have given up after the first hour, forgotten about the extended warranty, and purchased a new appliance from Home Depot or PC Richards any place but this company.

I ordered 300 bags of mulch on line. On 10/13/21. It was scheduled for delivery for 10/07/21. After waiting ALL DAY, until 4:30 PM, it had not arrived.
I called the Lowes Store where it was purchased (Vero Beach, FL order #[protected]) to check on it. The young lady whom answered the call was uncaring and RUDE! She hung up on my call. I attempted calling back THREE TIMES. There was no answer to my call. The call was disconnected on the first two attempts, and on call three the phone rang over ONE HUNDRED times with no answer! I also called the store in Palm Bay, FL to check on the Vero Beach store, to see if there was a problem with the store. There was also no answer and the call was disconnected after 20 rings.
It seems as if Lowes is only interested in the sale and the money! There is ZERO Customer Service at any of their stores!I will no longer shop at any Lowes store!

My order was sent to an old address. I ordered paint online due to the store not stocking items. I took a screenshot of the completed order showing my current Texas address because an email did not come immediately. The next day I received the invoice and confirmation with an old Indiana address from 2 years ago. So their computer system changed the address which customer service verified happened. They saw my current Texas addresses in my account and yet any order they tried to do also showed the system changing shipping to Indiana. None will look at my proof of ordering with the correct address either.

I did call customer service immediately the day of receiving the email invoice/ order confirmation to correct the issue of the address being changed by their system. The products had not been sent out but no one could change the address. They first told me I needed to do that with FedEx even though the FEDEX website says only the sender can make a change of address. I kept checking with FedEx and it was moving towards Indiana instead of Texas, and after 4 calls to Lowes Customer Service with each one assuring me it was cared for, I finally got one item from order but the other 3 items went to Indiana. 3 more calls to LOwes with assurances they were caring for the issue with FedEx and still nothing. Today I finally found out the refund department has repeatedly refused to grant a refund even though I was told multiple times it is coming. I must track down their problem from their system created for a refund.

NEVER going to order from Lowes again!

I purchased a exterior door on 9/23/2021 and I have been rescheduled or given misinformation each time. I live in Lexington, ky but I the problem was with the installers for the Nicholasville, Ky store . I have made four trips here ( Harrodsburg Ky which is an hour drive)and each time there has been a a problem ( miscommunication or just don't care). As a long time customer I would suggest that you change your installers or at least talk to them about my concerns . I am a dissatisfied costumer. this company is not a good representation of your out standing store that I would recommend to anyone.
Thank you in advance for your help. Hope to hear from you soon.

Lowe's Store in Manahawkin, NJ: flooring installed in kitchen, laundry room, dining area, hallway and bathroom. Flooring in in kitchen, hallway and bathroom is badly chipping, peeling, cupping and separating. Co hired independent flooring inspector who determined that cupping was due to improper expansion in length but company refuses to refund our money. We have been trying to resolve this issue for over a year without success.

We ordered a deck installation April 1, 2021. Never heard back anything, left messages with sales rep, customer service, never received return call. Went to store (Lewes, De) Finally found manager, when she looked up our account, she found out the order had never been placed (this was July 23rd). They reordered the materials, the order was lost, nobody could find out what happened to it. Talked to different dept. mgr. August 8, he said he would contact us when he found out where order was, he never contacted us. We went back to store to see what was going on, order supposedly came in August 24. Talked to installer, he said it should be 3 weeks to install. Now Oct. 6, still no date for installation. Worst customer service ever!

I just brought a washer/dryer set and set for delivery on Sep 24, and then they call me the product is not available and push out the delivery. They said they will call me to confirm the date. They did not call me for the entire week and then on Sep 30 (7pm) an automatic call stating the product will be delivered next day Oct 1 in the morning, this is without my input, and I was not available. I call Lowes to reschedule, they ask me to call their delivery company DSI Logistics. When I call DSI, they say they can't reschedule and have to call Lowes again. Unbeknownst to me, DSI canceled my delivery order. I can't reach Lowes to reschedule (I was on hold for 45 minutes then got hung up), and no delivery on Fri Oct 1. I spend 2 hours calling Lowe's on Sat Oct 2 to try to reach Lowes' and on hold for most of that time, got hung up twice. Finally reach them, I "beg" them not to put me on hold again and schedule delivery on Oct 5 and will received a call the night before (Oct 4). As of today (Oct 4), I did not received any call. I'll see what happens tomorrow, if I cannot get confirmation on the delivery schedule, I will cancel the order. Their service is abhorrent.

4 October 2021, full disclosure, I routinely purchase various company gift cards from Kroger Grocery when I have a major project that requires products from Lowes, especially when Kroger offers 4 times the purchase price toward fuel points; moreover, I purchased $600 or 2400 fuel points, a reduction in gas (diesel) price of $3.05 by $2.40 a gallon for 35 gallons equal $22.75 versus $106.75.
Today, at 1340 (1:40 p.m.) at Kroger, I called [protected], Lowes, 7920, Hwy. 72 West, Madison, Alabama, Store Manager: Jason Lentz and transferred to Building Materials-Lumber. After too many rings I finally spoke to a representative, did not think I needed his name, as I asked a simple question; was Lowes saw operational? I was going to purchase three sheets of 4'x8' red oak board (Item: 28334/$76.02 with military discount-thank you) and cut for a cabinet project; so why did I call; if it was operational, I would purchase the gift cards and second, for the past several months or at least for me... the saw was always out of order; having a sign on it that the saw was out of order. Therein, I called, was told it was operational, so I purchased $600 in gift cards and proceeded to Lowes to purchase the lumber needed for my project. I arrived, asked the cashiers in the building material area, who did I need to tell to get my wood cut. The cashier told me, get your lumber, let me know and I'll call to have someone meet you at the saw. I gathered my wood, and went toward the saw, met a gentleman named Mike, I assume a building material supervisor, who told me that the saw was inoperable that the electrical cord had been damaged; taken off line, but someone, who probably did not understand OSHA regulation, splice it together, wrapping black electrical tape on it (I saw it), an OSHA violation which could have caused Lowes-Madison to be fined by OSHA. I assume, someone in a management to prevent another attempt at operating the saw in its condition, had the electrical cord severed. I told him I had called less than an hour before arriving at Lowes and told it was operational so I could purchase the cards. As I believed it was operational, I purchased the gift cards, went to Lowes, picked out my lumber to have them cut to my specifications only to be told the saw was out of order. I asked Mike was the manager available and was told he was in a meeting. I was not happy with the message I just received, as had I known the saw was in-operatable, I would have contact Home Depot and if theirs was operational I would purchase from Home Depot. As I was doing precision cabinetry work, I needed "straight" rip-cuts. I told Mike to tell the manager that I was extremely "pissed" because I purchased $600 worth of gift cards based on the message I was given; moreover, I do not believe the message was getting out of the status that people were disseminating bad information. Now, Mike was very professional in his demeanor and tried to sooth my discords. He helped me the best he could. In closing, I purchased the wood I needed, spending more than $700 for various products; as I was in as much forced to since I had the gift cards.
In closing, as this saw has been unavailable for customer use for the past X months for apparently the same reason, I cannot understand why Mr. Lentz has failed to have a certified electrician come in and install a new electrical cord or have the saw replaced. In addition, my wife retired from this Lowes after 20 years, starting in Clarksville Tennessee while I was stationed at Fort Campbell, Kentucky; therefore, as a retired military and my wife a retired employee of Lowes, I felt/feel I owe allegiances/loyalty to Lowes; nevertheless, Home Depot offers the same military discounts and is closer to me than Lowes; so maybe Home Depot is about to gain my business.

Respectfully,
Ricky E. Terrell