Lowe's
reviews and complaints

Purchased October 1, 2020. Had to be unplugged to retrieve airpods from underneath. Thereafter the compressor went out. Contacted Lowe's September 30, 2021. Opened claim a few days thereafter. They assigned a 1 star rated Appliance company. They went out on Oct. 5th and reported back to Lowe's on Oct. 6th that the compressor needed replacing. Oct. 8th supposedly it was approved by Lowe's. I called Mid October and was told we had to keep waiting because they have 45 days to determine if the part will arrive in an acceptable time frame. If not, it would be replaced. I phoned Nov. 3rd and was told they denied the claim because the Appliance company supposedly stated that we went to the fridge and poured water over the outlet. Who would do such a thing? The outlet works. No water source nearby. We had to buy another fridge that is plugged into that same outlet. Lowe's Claims is unwilling to repair or replace.

I have called [protected] at least 5 times and all they say is that they don't have anyone in my area to fix my washer. I live just by Green Bay, Appleton, Oshkosh Wisconsin. They sold me the washer-dryer combination but never said that no one in the area would be able to fix them. I also purchased their Protection Plus plan thinking everything would be covered. To date nothing has happened except when I call they say " we will contact " somebody in their organization.

I have been trying to have a garage door opener installed. I ordered this service November 15, 2021 and was contacted by Handy, third party company. Since the original scheduled install day, Handy has rescheduled my install date 3 times. ESeveral time that I have spoken to a so-called customer representative, they are very belligerent. They do not have any reps in the states and speaking to the people in the Philippines is difficult trying to understand what they are saying. This has resulted in hangups on both ends of the calls.
I WOULD NEVER USE LOWES FOR ANY TYPE OF INSTALLATION DUE TO THIS 3RD PARTY COMPANY -HANDY TECHNOLOGY

I went in to the Mountain Home, AR Lowe's to shop Black Friday deals. Picked up a few things. Found a row with some of the ladders but not the 22ft Little Giant ladder for $159. I found a nearby employee and asked about the ladder. I was told if they're not with the other ladders they must be gone already. Well, it was about 1:00PM but this is a small town. On my way out I asked ANOTHER employee and was told the exact same thing. Today (Sunday Nov 28) I went in to pick up a 32" six panel pre-hung door and look around at some other things and there with the ladders are 4 or 5 of the Little Giant 22ft ones. And the cardboard in the middle is all warped and faded from being wet a couple times. So it seems the employees have no idea how to locate anything and they DID HAVE more of these ladders. But because of their extreme incompetance I missed out on a good deal. I'm VERY disappointed in my recent experience.

After Breaking My Storm Door and Damaging the Back plate of new Refrigerator Did not make us sign for it and now after 4 calls no answer just saying after 72 hours somebody will call but never closed the claim 2 times I will not use lowes again and see the bad reviews everywhere as a landlord of multiple homes Normore lowes there Customer service is BS waste of Time

I place a large order of laminate flooring, stair noses an 1/4 rounds. Order # [protected]. Part of my order was 40 boxes of sierra hemlock laminate flooring. I received only 36 boxes. My contractor was here starting the work. I decided to go to Piscataway, NJ store and got and paid for the missing boxes. I contacted Lowe's 4 time now trying to get the credit for the 4 missing boxes from my original order. Come on this is not rocket science... What kind of people work the customer service. Extremely dissatisfied. I will not shop at Lowe's going forward. Please look into this and have my account credited. Please advise via email [protected]@gmail.com. ty!

my delivery was rescheduled from morning to afternoon without my knowledge, yet they never show up and didn't even give me a call, and when I called late at night, I was told my schedule was changed to Wednesday again without my knowledge, they claimed that they will compensate my troubles by giving me a $50 credit and promised to deliver my refrigerator first thing in the morning on Wednesday with a confirmation call Today, yet I received no call, so I had to call back this morning and realized they DID NOT keep their promises and didnt even create any reference regarding my complaint, instead they rescheduled my delivery to Nov 29, again without my knowledge, and also telling me it is not confirmed until 28, apparently Lowe did nothing to resolve my problems nor value me as a customer, I am deeply disappointed and mad, I will do my very best to tell everyone on all social media about my experience

James
[protected]

I purchased a ceiling fan from the Jefferson Hwy. store in New Orleans La. and I hired an electrician to install it. He said he got it mounted but he noticed that the wires on the fan had been twisted and also the down pipe is on a slant. Then when he tried to setup the remote control the dip switches were all out of position and there are two different brand batteries in the remote control. This item was obviously returned, reboxed and resold to me and I'm stuck with a used broken fan and a $200 invoice from the electrician. The order number is #[protected]. The situation is not good.

I purchased a refrigerator from Lowes April of 2018 using a gift card given to me by the lowes protection plan as a buy out for a defective refrigerator. At the same time I bought a 5 year protection plan for the new refrigerator using my lowes credit card.
After reading I could get a 50% reimbursement from lowes protection for the water filter I called lowes to find out how to apply and I was informed I didn't have a protection plan. We'll I get my receipt and all of a sudden there's my protection plan so I get the information to make a claim for the filter.
In October 2021 my refrigerator stops working so I call lowes protection to get a repairman sent out to have a look at it. Again I was told I didn't have a warranty! After being on the phone with them for an half hour my plan was found so a service call was scheduled. It was determined that my compressor was bad and they would have to call lowes for authorization for the repair which they did authorize.
As part of the plan they will pay for food spoilage caused by the faulty refrigerator so I made a claim. I get an email from them telling me I didn't have a protection plan and the claim was refused. Now after spending who knows how much on a new compressor paid for by lowes protection their telling me I don't have a protection plan.
I called lowes for maybe the 4th time and talked to a lady who was able to find the warranty and who said she would enter notes so this won't happen any longer. Now I get an email from lowes telling me I have a warranty renewal and unfortunately for me food spoilage is covered under the lowes protection plan warranty, it's not covered under a renewal plan.
When You call lowes protection a recording tells you you don't need to register your purchase. They must tell you that so they can give you the runaround and make your life so miserable you want to forget about your claim and pay for it yourself

November 20, 2021. I am an avid dog lover. I just want the best for every pup. That's why I was ecstatic when I figured out we would soon be picking out a new puppy. We found Lowes Lovable Schnauzers, not too far away. The website seemed completely humane and reputable. The lady was nice and understanding, and my entire family was super excited. So, we got to the lot after 2 hours of driving and multiple dogs were in tiny metal pens with no room. A few were running around the driveway, barking up a storm. Also, she had about 30 dogs, all with full litters of puppies. I got mine, a Boston Terrier, and he was concerningly underweight. His ribs, hip bones, and spine were extremely prevalent. I love Benjamin, but I wish they had more ethical breeding practices. Please do not buy from them. Don't support this.

Kobalt 24v product line is exclusively sold at Lowes. The product line comes with a 5 year warranty. I purchased at Kobalt 24v Air Compressor. The first time I use it it quits working after only 2 minutes of use. I return it to the East Ellijay, Georgia Lowes. I was told I have to return it to the manufacture. I guess the 5 year warranty means nothing then… I only had the product for 3 weeks. This is ridiculous & it pisses me off. I have bought over 30 items in the Kobalt 24v line up. No way should I be having this issue with Lowes customer service. The warranty is plainly marked on the box. Also I thought Lowes had a 90 return policy? Apparently not! This is faulty advertising by Lowes & Kobalt products. 3 Lowes employees stood there & said there was nothing they could do. Ridiculous 😡

Horrible delivery service!

Three days wasted and on the 3rd day on 2/3 of my order was delivered. No one told me it was going to be multiple deliveries. Delivery one only had the tiles. Delivery 2 only had the vanity. Delivery three is missing in action. So is my 2 toilets, tub and shower kit.

Lowe's need to contract a new delivery service or stop offering delievery all togehter. After this experience I'm cancelling my Lowes card. HORRIBLE SERVICE!

Buyers beware! I was just in Lowes (Ventura Location) and purchased a total of 5 items. Because I normally add things up in my head (to get a rough idea of my costs at the register), I was anticipating a bill of about $18. However, with all 5 items scanned, my bill came to over $40! I told the employee at the register that the costs he rang up were not right. He said, take a picture of the pricing at the shelf where I picked up the items. I did, and he eventually readjusted my bill. But,,,, what if this were my wife (or someone that does not tally things up as he puts them into the cart)? How many other people just got ripped off? Over double of what it should have cost? Come on Lowes,,,, How do you explain away this? BUYERS BEWARE!

I placed an order online and purchased a giftcard to place the order.
Lowe's cancelled my order and then kept the money and giftcard.

They say that their policy is that I can only get in-store credit.

I told them that this is not satisfactory to me, and that I want my money back, or at least my gift card.

Their answer is no.

I don't want to shop at Lowes anymore. I wish to take my business elsewhere. But they're making it impossible

Hello,
I am going to list my contacts with the store manager #1503, Travis Winfrey concerning damage to my home due to a fridge delivery. Below is my email thread from latest to start:

From: [protected]@earthlink.net
Sent: Monday, October 28, 2021 7:25 AM
To: 'Winfrey, Travis'
Subject: RE: [EXTERNAL] Fridge Delivery Damage - Hello?

Hello Travis,
I hope you are doing well, staying healthy. I imagine your job is like "putting socks on an octopus".
Unfortunately, I am moving on or let's up the ladder. I plan to start reaching out to corporate for resolution to this mess.
Best,
Jim
[protected]

From: [protected]@earthlink.net
Sent: Tuesday, October 12, 2021 5:08 PM
To: 'Winfrey, Travis'
Subject: Fridge Delivery Damage - Hello?

Hello,
How do I get a response?
Best,
Jim
[protected]

From: [protected]@earthlink.net
Sent: Monday, October 4, 2021 5:28 PM
To: 'Winfrey, Travis'
Subject: RE: [EXTERNAL] Fridge Delivery Damage

Hello,
I hope you are doing well, staying healthy.
DSI left a voice mail for me on September 24th at 3:11 PM. I returned the call multiple times e.g. September 27th at 4:16 pm, 3 x 4:24 pm, September 28th @ 10:28 am, 3:12 pm, September 29th @ 12:10 pm. The calls are later in the day because their number is a California phone number -[protected] ext. 1070 (Diane). NONE of the calls were returned.
If I need to supply more information, what is it?
I look forward to hearing back from you. Thank you.
Best,
Jim
[protected]

From: Winfrey, Travis
Sent: Tuesday, September 14, 2021 3:53 PM
To: [protected]@earthlink.net
Subject: Re: [EXTERNAL] Fridge Delivery Damage

Hello Sir, I will send this over to DSI so they can start their Claim Process. They will be in touch with you on this going forward once they have it all inputted in their system. I apologize that this happened, and will work with you to get it addressed. Thanks.

Lowe's || Travis Winfrey
Store Manager #1503 Ballwin, MO | Lowe's Companies Inc.

________________________________________
From: [protected]@earthlink.net
Sent: Tuesday, September 14, 2021 3:24 PM
To: Winfrey, Travis
Subject: [EXTERNAL] Fridge Delivery Damage

*EXTERNAL SENDER*

Hello Travis,
I hope you are doing well, staying healthy.
On August 3rd, a Lowe's KitchenAid fridge was delivered to my home (Receipt attached). I have a split foyer; that is, steps go down to the basement from the front foyer and steps go up from the foyer to the living room. When the delivery guys removed the old fridge from the upstairs kitchen, they managed to nick the bottom of a wall shelf on the way out from the living room (Picture 5096). Unfortunately, the jolt to the shelf dislodged the corner bead at the bottom of the wall/ceiling (Picture 5905). (The delivery crew eventually got the old fridge out by moving it at the same angle as the steps. I'll need to get someone to scrape, tape and mud the split (Picture 5904). Let me know if you can help absorb the cost of the repair. Or, what do I need to do to rectify the situation?
I apologize for this taking so long. Thank you for your consideration.
Best,
Jim Zirngibl
[protected]

________________________________________
NOTICE: All information in and attached to the e-mails below may be proprietary, confidential, privileged and otherwise protected from improper or erroneous disclosure. If you are not the sender's intended recipient, you are not authorized to intercept, read, print, retain, copy, forward, or disseminate this message. If you have erroneously received this communication, please notify the sender immediately by phone [protected]) or by e-mail and destroy all copies of this message electronic, paper, or otherwise. By transmitting documents via this email: Users, Customers, Suppliers and Vendors collectively acknowledge and agree the transmittal of information via email is voluntary, is offered as a convenience, and is not a secured method of communication; Not to transmit any payment information E.G. credit card, debit card, checking account, wire transfer information, passwords, or sensitive and personal information E.G. Driver's license, DOB, social security, or any other information the user wishes to remain confidential; To transmit only non-confidential information such as plans, pictures and drawings and to assume all risk and liability for and indemnify Lowe's from any claims, losses or damages that may arise from the transmittal of documents or including non-confidential information in the body of an email transmittal. Thank you.
Lowe's will not ask for User Id/Password or Payment Card information via Email.

We went to Lowes in Fern Park, FL 32730 to purchased a refrigerator on [protected]. The sales assistant wanted to have it delivered on Wednesday, 11-10-2021. We had another commitment for that day, so he set the delivery for Tuesday the 9th and told it was all set and that he made it for that day.
That morning we emptied our refrigerator and waited. No show, so we went back to the store and requested a refund because we were told it would be delivered Wednesday and not Tuesday like the sales person stated.

We were lied to by him. That wasn't right to do something like that, very unprofessional.