Lowe's
reviews and complaints

Lowes is now reselling defective hot water heaters

we bought 2 hot water heaters from lowes. The second one an associate talked us into a new hot water heater on a scratch and dent sale for a 50 gallon electric hot water heater he said had never been installed for 1/2 price. We bought it and paid to have it installed and it would not work, would not heat water. We paid to have it unisnstalled and returned it to lowes. After 4 hours in the store the manager finally would only return our orignal purchase. They knew that water heater had been installed before but sold it to us anyway. We had it for 2 weeks but when we drained it to go back, the water was very rusty coming out of the drain. That didn't happen in 2 weeks! Lowes does not stand behind their water heaters. If anything goes wrong with them, they want you to call the manufacturer, even less than 3o days! Do not buy from them.

I purchased a Christmas tree online that was advertised as being a “slim” tree. Upon setting up a couple weeks after purchase, it was not slim at all, in fact it was a full size tree and could not be used. It was immediately re-packed back into original box for return. I wasn’t concerned about return as Lowes has a published 90 day return policy. When I tried to return in store, return was refused, they wouldn’t even return for store credit. It should be stated that this wasn’t a cheap purchase, even on sale the tree was over $300. I am very disappointed in Lowes over the handling of this and likely will never shop here again for anything!

I ordered and paid for a refrigerator on 4 January 2023 to be delivered on 5 January... it was but was damaged. I requested it to be replaced with an undamaged one and haul off the "dead" one we had used for several years. The contract delivery people said they could return the defective but could not haul away the one that was to be replaced if they couldn't deliver the new one. I have inquired every day as to the status of the replacement and am assured I will get a call from the "distribution manager within 24 hours". This has not happened although I have been assured multiple times by the customer care ladies they have forwarded the info to the aforementioned distribution center... no responses, no communication at all unless I initiate it and still NO REFRIGERATOR. I think their internal communications system is either flawed or the personnel are incompetent.

OMG... what a cluster! I purchased a refrigerator for delivery on Sunday, January 8. I made the purchase from the Lowe's on Fruitville Road in Sarasota, Florida. This is for one of the rental properties I manage. The delivery never happened. I also didn't get a call from the subcontractor delivery service saying they couldn't deliver it.

When I called the phone number for the subcontractor (5 different times) I got a message each time saying they are having "technical" problems and can't take my call. How convenient.

It turns out that despite telling Lowe's that the house is on a narrow, one-way street, they sent a 28-foot box truck and (surprise) couldn't get to the house.

I called the store and they initially had no record of my delivery. When they finally found it, did they take ownership and try to resolve it themselves? Of course not! They gave me a new phone number for the subcontractor and wished me a good day.

I called the subcontractor at the new number provided and was told delivery would now be on Wednesday between 8:00 AM and 8:00 PM. There is nothing they can do because it takes them 2 days to get a smaller truck!

I called Lowe's again and thought I had been routed to the delivery department, but after several minutes trying to cajole them into doing something to resolve the problem, I was told that I would be transferred to the "appeasement" department. Things are so bad at Lowe's that they have an Appeasement Department?

Well, it turns out I was speaking with Customer Service (a euphemism for "I can't or won't do anything to help you even though it's our screw-up") and I was transferred to Lowe's Delivery, which also did nothing to help me.

So now, the very nice emergency room ER nurse who works nights because the hospital is understaffed has to once again shift her schedule so she can get her refrigerator.

I honestly thought Lowe's was better than this. I was wrong.

Placed an online order mid Oct for delivery. It posted 2of3 items for store pickup.. [protected].. tried to change but system would not allow. Never picked up items.. received a ready for pickup on Oct 19, 2022 which stated items would be returned to stock after 4 days and order cancelled. To my surprise I received an “It was great to see you” email Jan 6, 2023 thanking me for picking up my order. Again I Never picked up an order.

I’ve spent over 2 hrs either talking to AI or on hold with a few minutes talking to C/S. No good answers.. left with C/S was going to look at cameras with manager and call me back. Did not happen Jan 7th. Tried to restart on Jan 8th but got totally jacked around and left on hold or dropped call game. At least that’s how I feel. I guess I will wait until charge comes through on CC and charged fraud by Lowe’s.

We placed an online order on 12/31/2022 for a hot water heater and some misc. plumbing items (order number [protected]), and selected the available delivery option for Saturday 1/7 between 8am-12pm.

Saturday arrives, old, leaky hot water heater gets removed by the contractor and they are ready to install the new one by 11am and take lunch. 12pm passes and no call, no show on the delivery. We call Lowes and are told the delivery should go out today... should? What is the point of scheduling a delivery if it can't be relied on? Contractor says he'll wait and we call back at 2pm. Same response of "should."

At this point I get put on hold and eventually hung up on. Call back, ask to speak to receiving. Get handed off several times over the course of 15 minutes before reconnecting with the first associate. She finally transfers me to the manager on duty who looks into it, only to tell us it's not going out today and they will do what they can to get it out first thing tomorrow.

So now I have a contractor who needs to return on a $unday and a house with no hot water. If I had a truck I'd head to the store now and fulfill my own damn order. Unbelievable lack of assured service from a popular nationwide company. Even if someone had called and explained the situation it would have been somewhat better... but instead I was given misleading information up until the point of speaking with the manager.

Please make this right, as I now have to pay out of pocket for the contractor to return tomorrow.

I filled out the on-line forms and scheduled an appointment for a price quote for a whole house generator. On the day of the appointment (12/24), Paul with Lowes called me to say he could not make it out for our appointment and added that he would call me the following Tuesday to reschedule. That would have been 12/27. It is now 1/7 and nobody called me back to reschedule. Very poor customer service.

Went to Lowes at Crowfoot in Calgary. Nobody around in the paint department to help me. There was a paint color chart for the Minwax gel stain, which I wanted. There was only 1 color of stain to choose from on the shelves, so I looked at Varathane products and there was a large stock of those colors, but no color chart to choose from. An employee from the Appliance department (great guy) who I had bought a microwave from a couple weeks prior tried to help me. He called for an associate from the paint department about 6 times and no one showed up. So I left. The other thing is the store doesn't have many of the items, it shows in stock at that store online, so you end up making a trip to the store for nothing.

I set up claim # [protected] to repair my whirlpool microwave wmh53521hz that I bought in March 2020.
The repair shop, Goodman Home Solutions, was to have been here on Jan 4th from 12 to 5. Never showed up and never called. Now I am still out of a microwave and have to wait even longer to get them back out.
Very poor service.
I would like this rectified by an apology and immediate repair performed without undo delay.
Michael Horn
308 Valley Dr
Longwood, FL 32779
[protected]

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From: "Lowe's Golf Cart"
To:[protected]@yahoo.com
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Subject:CONGRATULATIONS! writer61 You are the lucky online winner of a brand new Sweepstakes Club Car Golf Cart entry!
Date:Thu, 05 Jan 2023 01:30:44 +0100
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You have won an Club Car Golf Cart

Order #[protected] Case #[protected]

This Range was delivered on 12/28/2022 in Washington, NC to an address on 3rd St. The delivery team was met by my Property Manager, Jennifer Schaffer, and there were 4 items on the invoice plus I paid for the removal and haul away of the old range there.

The delivery man did attempt to call me but I live in Hawaii so there is about a 6/7 hours time difference and it was the middle of my night. So I didn't get his message until I awoke. I did try calling back but the call went to no where. It was a call out only system.

When I reached Jennifer, she told me that they'd taken the old Range but the new one was damaged badly in the back and unusable. She pointed this out to them and they said that she should call and report it and they would come with a new one the next day and it would be no problem. She believed them.

They'd also brought the wrong cord.

I called Customer Service, speaking to Naomi several times, and she only said that a case file had been created on this with notes made (Jennifer had called), that they have escalated it, and they would try to get it resolved soon.

This is unacceptable from a company such as Lowes. When I purchased this Range, there were several in stock. It seems they decided to deliver the damaged one to me instead of calling someone and rescheduling for when they had a good Range in stock.

Essentially, they sold me junk and tried to get full price! Bait & Switch!

I am a property investor who has purchased from Lowes in MANY STATES, Many Times, and I have a long track record with them. Usually I have been treated with respect and kindness.

The Delivery Team should not attempt to deliver JUNK! They should have some common sense and some ability to do what is right for Lowes Customers! And they certainly shouldn't LIE to the receiving person and mislead them, which is what happened here.

2 years ago we purchased 2 back doors from Lowes. In the past year we have noticed that the aluminum siding that was installed at the time is coming off along the door frame. I have made numerous attempts to contact the store as well as customer service but all anyone can say is that Lowes only guarantees the product and install for 1 year and that i would have to get a private contactor to fix your shoddy work. We spent thousands of dollars and trusted that we would have a good product.

We have had aluminum siding installed on our home and it has lasted for years. Obviously this was not a job well done. What kind of company gives only a 1 year warranty on a product that should last for years to come?

I am writing this in the hopes that you will fix this and I hope that there are not thousands of unhappy Lowes customers out there who are experiencing the same problem.

Our contract is with store # 561 in Webster , Texas

Bought a Samsung Bespoke refrigerator with glass panels in 9/2022; wrong refrigerator was delivered in 10/2022 and 2 weeks later correct refrigerator was delivered but the glass panels I purchased with the refrigerator were not shipped; glass panels arrived 12/9/22 and I have contacts Lowes in store , at customer service and I cannot get anyone to install the panels. Lowes says to contact Samsung, Samsung says it is Lowe's job. I have had 3 cases opened with Lowes Customer Service and am always told someone will call me back and they never do. I went to local store to talk store manager but could not get with him instead I was placed with a supervisor who could not help me.

I shopped in Lowe's Kingsport gathered my items went to self checkout scanned all but 2 pieces of plumbing which had no package nor did it have any numbers on them to scan so I made the mistake to ask for assistance but instead she tells me I have to go find price for items. Which in this case just to much the area recently had real cold snap a lot of people pipes froze and almost all local stores have very little plumbing so they were picked over put wrong spot wrong boxes so I tell her I'm not doing that and she says she's to busy she cantso I told her I guess you can just keep it all and started out door but decided I really needed these parts so I went to customer services told them the story the only thing they said at all was ok I asked if they wanted to sell this stuff no response at all. Went back by self checkout and Lady to busy to go check prices was gone home depot here I come Lowe's not interested in selling or customer service

I bought natural gas on demand water heater from Lowes. the heater has developed a water leak. I have been back to the store and the manager said I had to contact the maker of the water heater which is A.O. SMITH co. I have tried to contact them 4 times 1 time by email 3 times by phone and have left a message with my phone number but no response. this is a issue that I need resolved asap so I can use hot water for showers and other normal everyday activities. I cant leave it on due possibly causing structural damage to my home which would turn into a bigger case. Thank you.

We bought a washing machine yesterday and was advised it could be delivered today. We were not given a specific delivery time. Later last night we got a text that the washer would be delivered between 7 and 11 am. The delivery did not show up until 2:30 in the afternoon. There was no updates and no one to check status. When asked, the non-english person just said they were busy. I am in the process of updating my house and have $5000 with of appliances to buy. Lowes is no longer on my list of companies I will buy from. Terrible ex

Handy Customer Experience

To: Bob Rhea

Sun, Jan 1 at 6:15 AM

#- Please type your reply above this line -#

Your request ([protected]) has been updated. To add additional comments, reply to this email.

Julia (Handy Customer Experience)

Jan 1, 2023, 07:15 EST

Hi Bob,

We're sorry for the delay. We're receiving a high volume of emails recently, so we're not able to respond to you immediately.

As per process, we already refunded you the money. If your local Lowe's store charged your account, we suggest you to direct it through them. As we are just receiving work orders from them and we don't have any hold any information of your card nor payments her on Handy.

Additionally, we've taken note of your feedback and have submitted this to management for review. Your feedback helps us greatly as we strive to constantly improve the overall Handy experience, for customers and professionals alike.

Your business is important to us and we hope that you’ll give us a chance to better serve you in the future. Let us know if there’s anything else we can help with.

Best,

Julia

You can learn all about the changes Handy has made to help keep our community safe during the COVID-19 pandemic here.

January 1, 2023 at 07:15 EST

Bob Rhea

Dec 31, 2022, 16:09 EST

I was totally unsatisfied with "Handy Service". I sent an email describing this horrible experience.

You refunded the $153.00 for the service. Then, you charged it a second time. I guess you thought I'd forget about it and you'd charge again.

Please refund AGAIN.

Here's a recap of what I initially sent to Lowes & Handy Service:

A completely terrible service. First of all, the HANDY SERVICE sent two women that were not prepared nor were the licensed plumbers. I asked if they were licensed in the state of Florida. They told me no, but "we have a lot of experience". This is illegal in Florida. They had to make two trips to finds parts. A one hour job turned into 4 hours. They finally called their supervisor who showed up an hour later. The job was a total disaster... even the faucet handles were on backwards.

I notified Synchrony on November 5, 2022 about a service fee charged to me by Lowes for a kitchen range that I never received.

I was told that the fee would be removed and I requested that the account be closed. However, I am still being charged for this fee and the account is now labeled delinquent.

I am asking that you please notify me of the actions taken to rectify it.

Sincerely,

Catherine Passante

[protected]@gmail.com

1215 Fitzgerald Street

Philadelphia, PA 19148

I ordered a washer on December 5th and it does not fit in my space and asked to return it. I did not get any call back from Lowe's and had to call again and the customer care team said they do not have any record of return being processed and will process it soon. Again, I called and then they said they cannot return it now as return window is closed. Return window has not been closed because of my fault, it is the fault of customer service team who is providing evasive replies. Now I am stuck with this big washer at my small place. Kindly help me returning it. Order# is765276160