Lowe's
reviews and complaints

I purchased a whirlpool washer and dryer yesterday 2/7/2023 from the Greenville, sc store..
I specifically asked the sales person to make sure the doors got reversed. That did not happen.. The delivery person said he could not do it without a work order..
Next, I am replacing my whirlpool duet washer and dryer that were on pedistals. Again, I asked if the pedistals could be used. I was told yes.. The delivery person told me that they cannot be used..
I bought my first set from Lowes and was happy with it..
I am upset and unsatisfied with this whole situation..
I would like to know what Lowes intends to do to fix this situation..

January 07, 2023 I ordered the pet friendly steam Maytag Dryer And it was delivered in a box and they put it in the washroom. When I opened it - It did not work. I called the local Aransas Pass Appliance department they informed me that I had to call the manufacturer that they would not take it back and replace it. So I called and requested a call-out to service it. It took a long time to get a service call because the first time I called, their system errored out. So 2 days ago a repair guy inspected the dryer and is now ordering a lot of major parts. It seems a new replacement would be in order. Lvnda Andrews

239 Allen M Parks, Dr
Rockport, TX 78382
[protected]
[protected]@yahoo.com
Delivery Item(s)
Pet Pro 7-cu ft Steam Cycle
Electric Dryer (Volcano Black)
QTY
1
Item #: 5144701 | Model #:
MED6500MBK
Unit Price $992.75 | Subtotal
$992.75
Fulfilling Store: Lowe's Of Aransas
PASS, TX [protected]
$1,018.00 Original Price
Buy More, Get up to
$25.25$600 Off
Estimated Delivery Date: Saturday,
January 7, 2023
08:00 am - 08:00 pm
♥
5YR LPP LAUNDRY $1K-$1499 QTY

I ordered a washer and dryer January 25th, when they came to install they showed up without the dryer and no one had given us previous notice about the dryer not being delivered with the washer. I called the store and they said they did not have that item on hand and could not get one and I would have to search other stores for the item. We made many phone calls even to headquarters where they finally got in touch with a store in Norfolk that said they had the item. They only deliver on Tues to my area. Today was delivery day, February 7th. ( Do you like to wait this long for a dryer!) the dryer was faulty and they had to take it back... Just called, they do not have any more on hand at that store... Now getting the run around again. Is there not any Managers or someone in charge who can handle this situation so people are just not forgotten about or pawned off to the next incompetent soul who does not know how to help. It is truly unacceptable to have to wait forever to get a matching dryer. We should not have to pay or be compensated in some way.

On1/28/23 I ordered a dryer (Order #[protected], Invoice #97929) and when I got to the part to pay, I realized they had charged me for a flexible duct, a power cord, a clamp, so I deleted those items and my total came to $607.87. When they delivered the dryer they brought the items I had deleted. I told the delivery man that I did not order those items, and he said that I would have to talk to where I had ordered the dryer and he would not take the items. I told him at that time that I was not paying for the items nor was I taking them to the store to return them (as he suggested) because I did not order them. On 1/30/23, I called the customer care number [protected], spoke to Jenny and she said she would open a ticket #[protected], and the warehouse would give me credit and she would put in a complaint for me that I did not order these items and I DID NOT authorize for these items to be charged on my account, and the delivery person would not take them back. She also said someone would contact me to arrange for the items to be picked up. She said I would be contacted within 24 hours. I waited until 2/2/23 and no one had contacted me, so I called back and spoke to Ariana. She basically told me the same thing Jenny had told me, but she said she would escalate my case and I would get a call today or the following morning. They even charged me a separate charge for those items AND charged me a $90.00 fee for delivery! Today is 2/7/23 and I still have not heard from anyone. At this point I am so upset with Lowes, I am a disabled person and should not be getting as upset as I am about this. At this point, I want Lowes to pick up those items and give me credit $146.97 and I want them to pick up the dryer. I no longer want to deal with them if their customer service is this bad. I will also close my credit card when I get the credit for $146.97 and $607.87 for the dryer.

Ordered and paid for patio/french doors on July 22- received and Lowes installed. (after they brought the incorrect doors on the 1st visit) and the doors a broken and installed incorrectly. You can see the outside world through the frames. Huge gap under the bottom for all the cold air to come in. The drywall was damaged, and they filled the holes (1/2 inch wide 4 feet long) with caulk-
Looks like garbage

A minimum of 15 return visit to the store and Angie and billy (millwright department supervisor) have giving ever empty promise in the book. The work has been scheduled and cancelled at least 8 times. They never follow up, I have to go in to reschedule or it does not happen.

This town needs a Home Depot

Why we continue to go to this Lowe's is only due to its location relative to our home, not its service, employees, availability of products advertised or in general, nor responsiveness to questions, concerns or problems. With all due respect, by far, this is one of the all time worst hardware stores in general, specifically Lowe's, in existence, and it's truly a shame. We were there this morning looking for a standard sliding glass door handle with lock. We asked the sliding door "specialist," manager of the department, who as soon as he found out we wouldn't be purchasing a set of doors, curtly sent us off to an aisle with no assistance to find one. He remained at this desk, with no other customers. We went to the aisle to find 2, lying loosely on the shelves buried amongst other miscellaneous door handles, springs, knobs, etc - and with no locks. We returned to the desk, and another sales person was there, to whom we explained what we were looking for - the manager still sat there, hearing us ask her & what the reason for our return was - she said she didn't know what we were talking about. We asked if she was part of the door department, she said yes. Did she know what a handle to sliding glass doors is? Yes. Did she have them at home? Yes. Did her sliders lock, or did she leave her home just unlocked to strangers? No, sorry. That was her response. The manager's EXACT RESPONSE, HEARING ALL THIS? "Is there anything else you're looking for?" We went directly to customer service. Very friendly woman asked to help us, told her what we were looking for - she didn't know what sliding glass door handles used to open them were either. She turned to cust svc mgr standing behind her looking at papers on a clipboard, do you know what these are and if we have them? She barely finished the question, and the MANAGER OF CUSTOMER SERVICE said "NO" without even looking at her associate, or at us, the customers. Excellent customer service. So 4 employees at a major hardware store apparently don't know that slidling glass doors need a handle to open them and that you actually lock them. Lowe's USED TO BE a store that people started strongly preferring to most others, including Home Depot. Now - 180 degrees in OPPOSITE DIRECTION. This is AT THE VERY LEAST, my 10th complaint re: this particular store alone, and I have friends in 2 other states, Massachusetts and Rhode Island who literally filed complaints this week for various reasons, including expensive damaged used items being sold to them as new. A copy of this will be sent to the Harrisburg Office of the Attorney General's office, as well as The Patriot News, The Boston Globe, The Providence Journal, LNP, and WGAL Channel 8.

I am a handyman and placed a sizeable order at the Pro Desk at the Fort Myers, FL Lowes on January 8th. Three days later when I had not heard anything I went to the store to deal with a disagreeable associate who informed me that he still had the order but had been too busy to place it. He reluctantly placed it while I was there and informed me it would be delivered complete on January 23rd. I was not pleased with the dates lead time but accepted it regardless. I scheduled my job work at my customer's home where the delivery was to be for the next two days, the 24th and 25th. When I arrived on the 23rd I was shocked to find that less than half of the order was delivered. I had to cancel work and lost two days of pay and a very unhappy customer. I tried to call the Lowes store, but when I found that impossible went there to complain and found out when the balance of the order would arrive. I was told February 4th. These were common items and out of curiosity I checked some of the items in the store, most were in abundance on the shelves so I assumed my delivery would be completed this time. The associate at the service desk indicated that I would not have a problem. Yesterday was the delivery, two items out of 17 were delivered. The delivery person apologized and informed me that this was common. Since the job is scheduled to start Monday I called ProDesk and ask them to cancel the remainder of the order and refund my money. I would instead go to their competitor across the street, Home Depot, and get everything that I needed because it all showed in stock, and was. Once I receive the refund, a credit to my Lowes account, I will use that for personal purchases only. I will never use Lowes for my business again, they are far too incompetent to deal with. Shame on Lowes placing profit over customer service, they don't really give a damn.

The lid broke and they refuse to cover it under the warrant due to the lid being cosmetic. The machine will not start if the lid doesn’t lock, how’s that cosmetic. A technician came and said it’s common that the lids break. Cost to replace lid: $450 + hinges $50 (times 2) total $550 plus shipping. Washing machine coat $668. Don’t buy Lowes appliances and definitely do buy their warranty

Model # E6-40L45DVB 110
Serial #: [protected]
Purchase Date: 3/7/20
AO Smith RA#[protected]
Person at Lowe's I spoke to: "Christie"
Store Telephone #: [protected]
Lowe's store # 2235.

A couple of weeks or so ago, I discovered my AO Smith water heater was leaking, with water accumulating in the pan. I looked at all connections and discovered the lower heater element was leaking in the rate of a drip per second.

I immediately contacted AO Smith customer service on my paperwork and advised them of the problem. The unit had a six-year warranty from date of purchase, so figured the heating element leaking would be covered (a $20 part). I took pictures of where it was leaking from and presented them with model/serial number and purchase date from my receipt.

They opted to replace the entire unit and issued an RA number to present to the local Lowe's store in Decatur, TX. They said I would need to present the RA to the store and they would initiate the exchange... de-installing/bringing the leaking unit to the store.

I called the store to check on availability of this 38-gallon low-boy unit. They had two in stock. Everything appeared good on getting my water heater fully operational again until the store told me the new water heater was about $160 (plus tax) more than I paid in March 2020 with my original purchase and that I would have to pay the difference for the exchange. I told the manager I don't think so. She said that is the policy since prices change everyday. I told her I would get back in touch with AO Smith to inform them of this little snafu in honoring the warranty.

I called and they said the exchange and how it's handled is up to the store. All they can do is determine a remedy and issue an RA for the unit still under full warranty.

I gave them an example of a new radiator for my truck I purchased a while back that had a 3-year warranty. At about two years, the part started leaking so took it back to the store with my receipt and they presented me with a new replacement at no cost... even though the price of the radiator had increased by about $50 since originally purchased. Even so, they honored the warranty and without trying to extract even more money from me even with the price increase. The manufacturer absorbed the cost difference as they should.

Many more examples I could give with continual price increases on equipment that frequently happen during a warranty period. Nothing I have ever owned that was still under warranty and failed prematurely has ever demanded I pay the difference at current pricing.

Again, AO Smith referred me back to the store... nothing they could do. It appears that nobody on either end cared that this warranty is basically as useless as the paper it is written on. Pure deception!

I have spent thousands and thousands of dollars at this specific Lowe's store over the past 7 years since we moved to the area. Since they obviously are not going to make this right, my upcoming $20K room addition project scheduled for this spring 2023 will be spent somewhere else (probably Home Depot) unless they reverse course immediately and honor the damn warranty. Incredible!

Meanwhile... I am continually vacuuming the water out of the pan every day until I can afford to do something different.

Any questions... please contact me.
Darren Bergman
Alvord, TX
[protected]
[protected]@yahoo.com

I made a purchase of $1,215.74. the most costly item was a special order mirror/cabinet for the bathroom. When I picked this up and brought it home, the mirror had a small piece broken. I never complained about this, it took some time for this item to come into Lowes I then thought it's really not that bad of a chip, I'll just live with it. I certainly could have made a very big deal of this, and brought it back, you would have to then send it back and get a new one. Which I imagine would have been a small expense for you.

Today, I looked at what I thought was going to be my final payment and there was $465.40 added to my account. Interest on the original amount. I have no problem paying interest on the original amount, but 40% seems unreasonable.

The language in Lowes Protection Plus Plan includes: We’ve got your repair parts and labor 100% covered*

No deductible, no hidden fees

This is not true I purchased dishwasher on 1/8/2021. The dishwasher had system board and user interface board replaced in summer 2021. 1/30/22 the dishwasher failed again. Tech was sent out and it was determined that fixing was cost prohibitive. that means in less than 2 years I have to pay again for installation for a faulty product that was supposed to be 100 percent covered. This is horrible customer service and Lowes and Whirlpool are not taking responsibility for selling an inferior product. IT is fraudulent to say not deductible as now have to pay to have the dishwasher installed. How can Lowes and Whirlpool sell such an inferior product and then refuse full reimbursement. This is false advertising and unethical

I purchased an Amana washing machine on 01/19/2023 and it was delilvered on 01/20/2023. Once washing machine was installed we attempted to use on Saturday 01/23/2023. The washing machine would fill with water, the agitator would not work and then the washing machine started smoking. we immediately unplugged the machine and called Lowes store in Mebane who provided with another number to call. I called the number and spoke with a representative that told me that someone would call me back in 24 hours. Well Sunday came and no on called me back so I called them on Monday morning and they told me I was scheduled to have another Amana washing maachine delivered that day. The delivery guys devlivered the new machine and we attempted to use and it start smoking so bad we thought it was about to catch on fire and immediately unplugged machine. I called the representatives again and told them what just happened and they said they would have someone call me back after they took all the information. The representative was very pleasant and reassured me someone would call me back. The third party delivery picked up the broken machine on Wednesday and was very rude and disrespectful. There was a small of water less than 1/2 cup in the bowl and he said I had 5 minutes to remove the water or he would have to leave it here. I told the machine is not working and he said he will not remove it with a small of water. I told the machine is fire hazard and he needed to remove the machine. After going back and forth with the worker he eventually took the machine with no issues at all. Then I the third washing machine was delivered on Friday and when I got home from work to wash it would fill with water but the agitator would not work so I called Lowes Customer Service the representative was very professional and stated someone would call me back. The manager from Lowe's called me back and apologized for the trouble I had with the machines and gave me $25 gift card to repay me for the money I had to come out of pocket to go to laundry mate bc the washing machinedid not work. Well, $25 gift card is not going to cover that cost. So, on Sunday 01/29/2023 they brought another machine and worker stayed here this time for a test run and documented the machine would not work and he took the machine back with him bc it did not work. I called Lowes store to speak with a manager and he said that he would see if they had one in the store to have delivered instead of from the warehouse and stated he would call me back, well sad to say he has not called me back. He was making it seem like it was my fault and my house had electrical issues so I had an electriciancome to the house to see if there were any electrical issues and he said there were none the socket works well. That more money that I had to come out of pocket with. It seems noone seems to care about the issues I have had with Lowes, and the frustration it has caused me. The manager was like they will give me a full refund and not even offer another solution like another washing machine without an agitator, but it instead we will give you a full refund if we don't have one in stock at the store. I would like to speak with some from corporate about this ongoing issue and see if we can get it resolved. The washing machine I had previously for over 10 years motor went out and that's the reason I was looking for a new washing machine. Please reach out to me by phone or email [protected] or [protected]@aol.com.

On 12/1/2022, I purchased a xmas tree at your store #1188, 14300 Baltimore Avenue, Laurel, MD 20707. When I go the tree to my home, setting it up around the 15th, I realized some of the metal lower branches were broken.

I caught covid shortly thereafter and was homebound. I called Lowe’s to advise my intent to return the tree and was advised by a young lady who answered the phone that there was not a problem and that I could do so once I became covid free. Between recovering from Covid and flu -like symptoms, I could not leave my home until after Xmas.

I went to the store on the 27th and was told that I could not return a defective tree due to the return policy. The supervisor, Barbara boatu apologized that I was given incorrect information and to contact customer service to resolve my issue regarding any refund.

I am requesting a refund in the amount of $133.50 and attaching my receipt of purchase. I have the tree and await your instruction to return it to your store.

Regards,

Sandra Dover

[protected]

[protected]@hotmail.com

To Whom It May Concern,

On 12/15/2022, Mr. Reginald Easley, owner of Easley Express LLC went to the Love's #468 in Willis, Texas where we purchased an oil change, fuel filters and pm grease. The total was $479.00. Our salesman was Christopher Staton.

On 12/20/2022, the truck that was serviced on 12/15/2022 notified me that the truck was losing oil pressure. We called store #628 and some with David and Amanda and explained the situation. They sent out a truck to which we discovered that the Willis, Texas #468 location didn't secure the O-ring on the oil filter which led to all the oil leaking out. This could've been more serious than it was. Store #628 did an outstanding job getting me back rolling. I would like to inform you that the Willis, Texas #468 location has very poor customer service.

Feel free to contact Mr. Easley regarding this problem at [protected], this could have been a very costly problem for our company, not only that Mr. Easley was in a location that did not have a station for miles. I am including a copy of Store #468 invoice.

Invoice Date:12/15/2022

Invoice#[protected]

Amount Paid:$479.20

Thank you

After receiving a damaged refrigerator, a damaged range, a damaged microwave, two (2) damaged water heaters over the course of the last year and a half, against my better judgement we bought a new Whirlpool washer and dryer from the local store. They were delivered last Saturday, and, wait for it, the washer was damaged. The delivery driver, who was very sympathetic and helpful, told me that the store would be reaching out to work out a replacement. On Monday, having not heard from the store (surprise), I went up there and spoke with the CSR. She told me that since the washer came from the warehouse, there was nothing she could do and to contact them. I called the number on the ticket and was told that it was not a delivery issue and to try somewhere else. Finally yesterday (Wednesday), I called Lowes Customer Care and explained the issue. The CSR that I spoke with told me that she would open a case and someone should call me within 24 hours. 24 hours has elapsed and I still have a dented washer and no prospects of getting a new one.

This is the same treatment I received during my previous experiences with Lowes and damaged appliances. You would think I would learn. I certainly have now and this will be my final purchase from Lowes that I cannot carry myself. Their delivery and level of customer service is beyond awful.

In July 2020 my wife and I purchased a whirlpool washer and dryer. In addition, we purchased the 3-year protection plus plan. Sales rep did not give us a warranty brochure saying everything was in the system. We experienced problems in September of 2021 and continue to have issues. When we called the local store in September of 2021, they said they could not find paperwork since it has been over a year. Referred us to Customer Service and bounced around for hours. They could not find our purchase, nor could they find anything regarding the protection plus plan. Subsequently in September of 2022 I paid ~$200 out of pocket to a local repairman to try to resolve some of the issues. Unfortunately, I am still having issues with washer. All of sudden on January 22nd I get an email from Lowes advising that my 3-year protection plan is about to expire in July of this year, and I can purchase an extension. I contacted customer service and they could not help me. Unfortunately, I cannot find the original receipt of my purchase. Ownership seems to be falling completely on me even though I get an email from Lowe's about my warranty.