Lowe's
reviews and complaints

We came in Sunday morning about 9:30 am January 22 I went in and asked customer service for someone to help with riding lawnmowers, a black gentle men came by looked at us and I said excuse me sir can u help us, he rudely said I have to load a truck go inside and find someone in Garden center or service desk, I said I already did and they were going to send someone out, I thought it was you, I seen u in garden center he said I'm busy we are short handed you will have to wait like everyone else, Im like excuse me don't have to be so rude, he went on to say we need to wait, and some words were exchanged and he walked away.

Then another gentleman came (white man) and told us the lawn mowers were all the same price in that lane. Which was 2 different models, I said excuse me he goes well yes they are the same price, which I said no... He continued to argue and so we started to walk off and I said no wait I went to the service desk and told the lady she looked at the other lady remarking about the black guy that don't sound like him, all of you are mistaken I said no he had a smock on!
Anyway we left and went else where to buy a mower, I will not step back into that place again in Bastrop TX

On January 15th my husband and I went to the Belle Vernon PA store to inquire about a whole house generic generator. The associate helps us out with scheduling a in home consultation. W received an email indicating the request was received. Eight days later no one contacted us. I went back to the store and they gave me a phone number to call. I called this morning and was transferred 3 times to different departments only to find out that they had no information on our request. I had to call the store again only to find out that Lowes does not have any contractors to install generac generators at this time and that is has been that way for a couple of months. We should have been told that at the beginning.. We have been given the run around for8 days!

My Wife rent out the property of 40 Alder Street, Jersey City, NJ 07305. My wife placed an order of windows and door in Lowe's store November, 2021. This store located at 727 Route 440 Jersey City NJ 07304. The salesperson came to our house to measured window and door, said the installation should be arranged within two or three months and six months no interest payment. From then my family fell in troubles. From first payment, began to charge interests for my payment. We negotiated many time without results. After three months, the store management arranged first time to install windows and door. But on the work day the technician found windows size problem, had to reorder. After another three months again, made a work schedule again, on the work day, the worker said missing parts can't install again. And so on, we total made four and five schedules. Every time we had to lay off waiting at home, always on the work days had different problem, such as window size, door broken, the worker with covid 19, parts missing, raining day, etc.. The last time the installation schedule on Jan 17, 2023, before the day, I called the technician to make sure the next day installation no problem, I got no problem reply, but on the Jan 18, we, I and the tenant, waited for them, the technician said he had the surgery, have to make another schedule.

Every time, we, I and the tenants, had to prepare and take day off to wait the technician coming. Every time I have to cross the two city to wait them at the property. My one way trip from my home to this the property used my at least one and half hours. The tenants had to move staff for clearance. This service wasted us more than one year, it is unbelievable, too crazy. I paid off payment including interests half year ago, but my products and my improvement life where is!

My wife email: [protected]@yahoo.com

Cell phone: [protected] , this number can't reach right now, because she is visiting foreign country.

My elderly neighbor purchased a washer/dryer for her condo…and the company that does the installation for this Lowes, this installer was verbally abusive and disrespectful to her. This interaction occurred right in front of my husband and myself. My neighbor was so upset that she was crying. How can you employ/contract these types of people? They left without installing the washer/dryer….the contractor was mocking me and the buyer…. This is unacceptable. Lowes needs to apologize to my elderly neighbor! You need to look into what low life subcontractors you are using

During the Black Friday promotion in 2022, I ordered a washer/dryer set from the Spring Green location in Katy, TX. I was told the product wasn't immediately available for delivery, so after some coordinating around their inventory and my holiday travel plans, we chose the delivery date for December 30. On Tuesday, December 27, I was notified that my flight had been canceled and no new flight had been booked. Among many other phone calls I had to make due to the flight issue, I attempted to call the number found on the email receipt for the purchase to inform them I would be unable to be present for my delivery and needed to reschedule. The phone number provided was to the store location and would connect to the automated system, but regardless of which choice on made in the system, the call would ring and ring until I eventually hung up. I made several attempts each day and on Thursday evening, I called a different Katy, TX location and inquired about my options. I was told there is no 1-800 number and that only this store could assist me. They only had the same number I had been calling available. The morning of Friday, December 30 (Which was the date my flight was rebooked) I received three phone calls, each two hours apart. The first was a delivery man outside my house. I told him the story, and he assured me he would note the file and someone would be in touch to reschedule. The second call was an installer to hook up the equipment. I told him the same story, and he also stated he would contact the company to let them know of my issues. The third call was a supervisor asking why the technician was outside of my house and unable to reach me. I told her the same story again and included that I had reported this to both previous callers. I arrived home Friday evening and received no emails or phone calls from Lowe's all weekend. On Sunday afternoon (January 1, 2023) I found an 800 number and called and spoke to a representative that was able to make an appointment for delivery. She stated she could not change the appointment for the installer but she sent an email and they should send me confirmation with a new date and to call back if I had not heard anything in 24-48 hours. I got the email confirmation of her changes. On Thursday, January 5, I had not heard anything and attempted to call the store to several different extension choices but it just kept ringing as before. I called the 800 number and spoke to a new representative that saw the notes and confirmed all of the same information. This representative attempted to call the store location and after 25 minutes on hold, he put me through to a manager. The manager I spoke with apologized for the issues with their phone system and told me the delivery could not be made on the date chosen but offered to make some calls and get it done for the next day (Sunday, January 8). I told him the whole story and he assured me the job would be done Sunday. I even told him about the second technician for the install. He reviewed the file with the gas dryer hook up and stated that it could be done by the installer. On Sunday, January 8, the team arrived and delivered both units but made it clear that the paperwork said delivery only, and I would need to wait for the installer to come out. I waited for several days and had no emails or missed calls/voicemails about this issue, so on Wednesday, January 11, I made several attempts throughout the day to call the Spring Green Store but was met with the same constant ringing as before. I called the 800 number and spoke to a different representative who I told the whole story to again. I stated at this time I needed the installer scheduled and explained that my time is worth compensation. The audio of the call would reflect that we discussed a 15% discount would be a reasonable option, but a later review of the file shows that there was no note created about this after the representative spoke to his manager about how to proceed with my case. The answer he came back with was to completely resolve the install, and then discuss the compensation. This representative also put me on hold for about 25 minutes and was able to get in touch with the manager at the store. We spoke about the issue, and he said that he would get someone out to my house the following weekend (My next available time) to finish the job. The team arrived as scheduled on Sunday, January 15. I reached out to the 800 number Wednesday, January 18 and spoke to them regarding the job being complete and requesting compensation based on all of the work that was required of me to get this job to the end. The representative stated to me that the 800 number could only provide me with a coupon code or a $25 gift card, and anything more would have to come from the store manager. I reminded the representative that this has been an ongoing issue even reaching the store personnel, and the represntative restated the position. After this phone cal, and also multiple times today (Friday, January 20), I have attempted to call the store location and the same problem with the phones is still present. This is entirely too much work from the customer to fulfill an order, and the representative at the 800 number saying that Lowe's has no ability to handle this case is either completely untrue or an extremely poor way to oversee operations. It allows the store location to dictate how the company is perceived without any real oversight.

I feel like I was made to believe I should go through with the process and not cancel the order with the expectation I would be compensated for my time (Stated at 15% or approx. $270) only to be told the only way that could happen is to speak to the store. The file clearly indicated that the reason I kept calling the 800 number was because I could not speak to the store, so referring me to them or nowhere for a refund seems intentionally done to ensure I don't get my compensation.

I purchased this ceiling fixture in Oct 2022, and when I installed it, it emitted a noticeably shimmery and uneven light. But, as I had assistance installing it, I left it be. Then, 2 weeks ago, the light completely died. So, in less than 4 months, a light that is supposed to last 50,000 hours was junk. I had to uninstall it, and purchase a whole new light. This fixture was $65! I would like my money back, or at least a Lowe's gift card to replace this faulty item. The item also lists on the box a 5 year limited warranty, but I see nowhere to submit or file this, as Origin 21 seems to not even have a website.

I bought a Whirlpool refrigerator from Lowe's on October 12, 2022. I was denied an invoice identifying my refrigerator after paying for it in full. That caused problems registering my warranty, and getting my warranty processed. As for the proof of purchase At Lowe's, the first person I spoke with today 1/18/2023, told me my "Order Summary" serves as an invoice. Then the assistant store manager in Texarkana emailed me an invoice, but still no identifying serial number for it. I explained to them over & over the chain of custody proof that should exist between Manufacturer and Retailer and then the Consumer. It was exactly like talking to a tape recorder. I then got to talk to a tape recorder at Whirlpool. All of it seemed designed to give people the runaround. It was difficult figuring out how to get past the recordings that ran me into a dead end 4 times. Jennifer on the chat typed "All you need is the model number" agreeing with their retailer when I pointed out the problem of no legal proof. But a bigger problem exists besides warranty. I have no proof I bought that particular unit from anybody. This is a thief's dream. If it is stolen what paperwork do I show the sheriff, a model number like 100,000 others out there? It would be fraud for me to make my own invoice! This is reckless policy and about to be a legal issue. It took from 9:00 am to 3:30 pm to process the warranty claim. Almost unbelievable and a waste of valuable time. This warranty claim should have been handled in 10 minutes and the other problem shouldn't have existed. What are the motives of these two companies that are bringing about this confusion?

The ice maker stopped working on 1/11/23 and I called Lowes Extended Warranty Service on 1/12/23 at 3:09 PM CST. After being disconnected 3 times, I was able to speak to Bartholomew. He scheduled me an appointment with Ken's Appliance Service on 1/16 between 8 AM and 5 PM. That's a crazy time window but that's what I was given. After seeing all the negative comments about Ken's, I called Lowe's back at 3:43 PM and spoke to Russ. He offered an appointment with Goodman Home Solutions on 1/18 but I told him that I would just stay with Ken's since it was an earlier date, and that Goodman had many complaints also. On 1/16 at 9:28 AM, I called Lowe's back (spoke t4o Annabelle) to verify that someone from Ken's was still coming, since Ken's was not answering calls, and their system would not allow a message to be left. About 5 minutes into the conversation, Annabelle said she could no longer hear me and she hung up. At 9:35, I called back and spoke to Robert. He contacted Ken's and per Robert, Ken's denied having an appointment listed for me. Robert confirmed an appointment for me with Goodman Home Solutions on 1/20/23 between 8 AM and noon. I requested and was given a case # 2338032. On 1/17, I received a text message from Goodman's to confirm an appointment for 1/27/23. I called Lowe's and spoke to Jeremy. I told him that I tried to call Goodman and got a message stating that their mailbox was full. I told Jeremy that I had an appointment via Lowe's for 1/20, and Goodman was stating 1/27. Jeremy told me that my appointment was confirmed for 1/20, and he had let Goodman know that. Today (1/18), I received another text message from Goodman's to confirm an appointment for 1/27. I called Goodman and was told that they could not get to me until 1/27. I called Lowe's at 11:33 AM and spoke to Angie. She apologized for all Im had been through and told me to expect a call from the Lowe's Service Locating Team in a day or so.

I have no complaints about my product. Yesterday on January 17th, 2023, Lowes Delivery brought my new Whirlpool Refrigerator. The delivery persons did not thoroughly install my appliance. The door handles had to be installed and all of the tape carefully removed by my son after they left. The drivers left trash and large black screws on my driveway directly behind my car. Then they drove on to my neighbor's lawn, leaving several deep ruts and mud all over my driveway. They had plenty of room to remain on the paved drive. My neighbor was not happy at all. Please properly train your delivery personnel in the future. Thank-you,

Lydia Sherrin

1 Lincoln Way

Buckhannon, WV 26201

(order #[protected])

I just bought a washer on Dec 28, 2022. I decided to get it from Lowe's because it's only 2 minutes away from my home. Turns out it was such a bad decision. The washer was delivered on Jan 5. It worked fine but I noticed a vibration. Then Jan 7 I tried to contact Lowe's on the website because it shook too heavy and just found out the delivery men took the parts I'm supposed to have and shipping bolts. They told me to go to the store, which I did. Customer service told me they didn't have any extra parts and told me to buy an anti-shake (which I was supposed to get it). Then the next day I called them, and they schduled me for someone to come to check it. The technician come to check today. I still haven't gotten any parts back and my washer is still shaking. I texted Lowes on their website today and just found out I can't return it because it's longer than 48 hr. I wasted a whole week contacting them, waiting for them to come to check and now I can't return it. What a waste of money, time, and energy. What a bad service!

I order a grill online, Lowes web site 1/14/2023. I selected the grill and the cover, and it offered delivery dates. I selected the 16TH of January 2022. The truck arrived and just had the cover to the grill. I ask the driver what's going on, and where is my grill? He stated that it may be on another truck, then he just left.

I called the Lowes Killeen Texas store at customer service; an agent answer and I gave him my order number [protected] and he said just my cover were to be delivered. I told him no; I paid $79.00 dollars for my entire order to be delivered. He said that the grill was ready to be pick up on the 15th. So, I ask when Lowes can deliver the grill, he said no earlier than 18th. I ask was the grill assemble as I request when I submit my order, and he first said no, but he wanted to check. He came back to the phone and said yes it was. I ask can I come to pick up the grill? He said yes. I drove to the store, went to customer serve and gave the clerk my order number and explained to her what happen. She said, no the grill is not assembled. I ask to speak to a manager, she came and explained to me that the person that I talked to did not work in the department. She said she will see if the assemble team was still there, and if so, she will have them assemble the grill, which take up to 30 minutes. She came back and said they were gone. I ask for my shipping cost back, and if I could get the display grill. she checked, and brought the grill to me, and it was in bad condition, she offered 25 percent off, I reluctantly said OK.

The I received a bank notification that my debit card was debit $323 dollars from Lowes. I ask why they debit my card, when I already paid for the grill online? She stated that was the procedures. I informed her that I did not authorize her to debit my card. I ask to be to another manager, and she came I told me the same thing. I said if that's the policy why didn't she informed me? Now I have paid close to $800 for a grill that I never received.

That was wrong to do me that why, as she was saying it just pending and up to 7 days I will get it back, but what about bank account, I can't afford that of debit, I have other responsibilities. I think there is poop management there and they do not care, and or do have the experience to do their job. I have decided to take my business to a more professional establishment.

Leon Ricks [protected]

On [protected] I purchased a Whirlpool refrigerator item # 2592455, item description WP TM REF WRT311FZDZ (623786) Model # WRT311FZDZ for $839.86 and a 5-year for protection plan for $154.97 and 72.64 tax for a total of $1067.47 from the Lowes OF NORTH WINSTON NC located at 5901 University Pkwy. Winston-Salem, NC, invoice # 85655, order # [protected]. It was delivered on 9-1-22, plugged in put in place and the delivery folks left. My son was present for the delivery as I was unavailable and after the delivery folks left my son opened the door to make sure it was cooling and discovered the bottom left drawer was busted at which time he called and notified me. I at that time called the Lowes of North Winston and was connected to the delivery/scheduling dept and I spoke with a man (name unknown) who after I explained the situation to stated he thought they would have to pick up the ref they had just delivered and bring another new ref, but his manager was at lunch and as soon as he got back he'd find out for sure and call me back. A short time later he did call me back and stated he'd talked with his manager, and they would have to bring me another new ref and pick up the one they had just delivered. I asked if they could not just swap out the drawer with another ref such as the floor display, they still had and was told they could not, and it would be around the 12th of the following month (Oct 12-2022) and he stated he had my name and number written down and would call me as soon as more of these refrigerators came in. As life would have it was November 23 and I realized no one from Lowes had called me so I called Lowe's of North of North Winston and on the first call an associate answered and I informed him for the reason of calling and he asked for the phone number the purchase was made under at which time he stated there were no notes under that purchase in regard to a damaged drawer and he was unable to do anything further. I asked him I could speak with a manager at which time he transferred me, and I got cut off. I called back 2nd time and the same associate answered asking if I got cut off and I stated yes, and he transferred me again and got cut off again, called back 3rd time and it rang until it quit. I called back a 4th time and upon the call being answered I asked to speak to a manager at which time the lady who answered stated I'm a manager and I asked her name, and she stated Penny, I explained this situation to her, and she stated she WAS NOT sending me another refrigerator at which point I told her I wasn't wanting a new refrigerator I just wanted the drawer replaced at which point she stated let me check and see if we have a display model and we can just swap it out and she checked and stated they did have a display model and I could just bring in the damaged one and swap it out. She further stated that I probably should wait till Sat or Mon due to the Thanksgiving sale. I did ask if she would be there on Mon and she stated yes, and I asked who the appliance dept supervisor was just in case she was not there and she stated Donna and she would let her know what was going on as well. On Mon 11-28-22 my son took the damaged drawer to the Lowes of North Winston and found Penny and they went in search for the display model only to find out there was no display model in the store and none in stock. My son stated at that point it was as if they threw up their hands and more of less said it was on me to get a new drawer and I may or may not be able to get reimbursed for it. One of the Lowes employees gave my son a sheet of paper with the phone number to Whirlpool customer service on it and told him that I might try contacting them. I did attempt to contact them However I do not have unlimited time to sit on hold listening to crappy music and constant messages about how important my call is etc. etc. I also spoke with an associate at another store, and she suggested I request Ya'll to look at appliance in the delivery portal and there could possibility be pictures of the refrigerator and possibly of the damaged drawer. To be honest I have spent a lot of money at Lowes in the past few years on appliances and this one thing has changed my opinion of Lowes and I have further appliance needs but I don't know that I'll be buying them at Lowes if I've got go through 4 plus months of run arounds over a damaged drawer. I do not want another refrigerator just another drawer, but at this point another new refrigerator instead of just the drawer would be fine I just want this situation resolved. This whole situation has been handled very poorly in my opinion and is driving me away from Lowes who I have always done business with and have become a Pro customer but what for?

Picked up a stove for return December 16th a month later I am still waiting for my refund!
And you scheduled a delivery to deliver the same stove back to me!
Never call me back the next day like you say.
Disconnects between delivery service and customer service and won't do anything until delivery calls me back when I cannot answer the phone.
Currently on hold for 20 minutes because the delivery service cannot determine who called me and why.
There is much, much more...
I am old and absolute worst customer service in my lifetime!
The manager at the store said I made a mistake ordering online, what does that tell you?

First and foremost my complaint and writing started last week nothing has been resolved. I have called numerous times with the go around like no one wants to deal with or knows what's going on. I have called 3 different stores and the customer care center and no one knows a district partner's name regional director's name or how to even get ahold of someone in corporate other than an 1800 number. I did call the 1800 number but was told it would take 4 hours and he would put the request in for a callback, my incomplete delivery and complaint is over 4 hours old. My complaint is much more now with a company of my own and thousands behind due to the ignorance of your employees this is clearly not the root of the problem. As a six-figure employee, someone should be aware of the 1-star reviews by over 2,000 people. I was charged over $2800 with almost $1000 being unapproved. The fact your system saves a card number and your hourly employee has access and the ability to charge without consent is a problem and liability. I find the company severely negligent to put individuals who are not properly trained and backgrounded in charge of these matters. Please contact immediateky

Rochelle Chezem

[protected]

My name is M. Crosthwait. Myself and my spouse, LK Crosthwait, are long time LOWE's and KitchenAid customers; we even have a LOWE's Professional Credit Account.
In the past we have purchased many (MANY!) products from LOWE's to include Whirlpool and KitchenAid appliances; which is the basis of a complaint on a current KitchenAid product purchased in August 2022 at the LOWE"s store in Sierra Vista, Arizona.
I have just spent the past two hours today and another hour yesterday trying to contact and / or send a message to both the Whirlpool and KitchenAid consumer website without luck; sat on hold with customer service [protected]) for another hour yesterday as well; no response.

Regardless, here is my story: In May 2022 I purchased a house in Bisbee, AZ. In August 2022 I purchased a KitchenAid gas range (SN: RB3018322) from LOWE's in Sierra Vista, AZ; the stove was delivered and installed by LOWE's staff. Immediately it was noticed the stove had a defect in that the oven would not a set temperature, while fluctuating wildly by 100's of degrees. Went back to LOWE's with the problem and all they wished to talk about was 'extended warranty' on a product they had sold me just 5 days prior.!

LOWES staff advised calling the official Whirlpool / KitchenAid repair center, (Authorized Technical Services @ [protected]) in Tucson, AZ. I did so and a technician appointment was made... OVER 45 DAYS LATER! The useless defective stove sat idle. At last a technician arrived and indicated the whole problem was 'calibration' and and unlevel surface, all adjustments made. The stove then worked for almost 3 days... then started wide temperature swings with the smell of burning plastic apparent at the higher temps.

Authorized Technical Services was - again - contacted and another appointment made for late October 2022... over 30 days away; The defective stove sat idle with only burner tops working. On the day of the scheduled appointment with the Authorized Technical Services staff a phone call was received from the technician asking if we had the new parts from Whirlpool (?); which turned out to be a control panel and sensors. Of course, we did not have any parts (Why would we?); so the appointment was cancelled by the Authorized Technical Services repairman on-the-spot.

Another month or-so went by, and Authorized Technical Services called to inform the parts had been received and a technician would be there soon to install; it is now November 17, 2022. The technician arrived and spent about two hours installing parts; making adjustments and checking the gas range over... everything worked fine, the technician left. Things were fine for about 20 minutes, while I was trying to bake a pie, the temperature again began fluctuating and when set at 350 degrees, the oven temperature would be between 250 to 500 degrees. I decided to try just living with the problem and had a friend bake Thanksgiving Dinner using a stove I had given to them when replacing it with the new KitchenAid!.

I (again) went to LOWE's in Sierra Vista, AZ and was (again) advised there was nothing that could be done and to contact Whirlpool directly. I went away.

Then, while trying to bake bread the temperature went WA-a-a-a-ay up and (again) the smell of something burning was detected as the smoke alarm blared, but no smoke or flame noticed. This time I called Whirlpool directly at behest of LOWE's. Eventually, I was hooked up to an overly officious person (kept calling me 'sir' in a derisive tone) in something called the 'Safety Office'. This nitwit offered no help at all and advised the home should be evacuated and authorities notified (!?!?!?!) due to fire danger. I hung up. Whatever. Decided to buy another stove, but suddenly the oven more-or-less useless stove began to hold temperature with only a 50 degree =/- fluctuation. Which was livable, but required constant monitoring.

Then three days ago, while making breakfast in the oven, with a PYREX casserole dish, I stepped away for 10 minutes, the oven temperature on its own skyrocketed to over 500 degrees (at least); shattering the PYREX dish and flooding the oven with burnt oatmeal and smoking raisins.

This is unacceptable.
I would like my money back or a credit towards a new gas range.
Thank-you for your time.
M. Crosthwait
POB 732
BISBEE, AZ 85603
c: [protected]

We had/paid for a delivery at our home. When the item was delivered not only did the workers let an empty refrigerator box blow out of the truck and hit my truck, they left a huge oil stain in my driveway on a 5 year old house. The item was sent back for other reasons mainly it was not new rather a floor model. When the same two delivery guys came back to pick it up I mentioned the oil stain they left the last time, Ii wasn't too upset at the time, rather I just mentioned it mentioned it in conversation. Immediately the driver got all defensive and basically called me a lair. I said it was not an issue since Lowe's offered now us a a discount for the spill. Didn't matter he continued to get louder and started threatening me, so I told him to leave and he refused. I told he he was now trespassing and he needed to leave. Nope he wanted a fight. I tried to explain to the other guy that was in near the truck, that when they delivered the last time their truck leaked a large amount of oil in my driveway. As with the first guy he went off and denied it happened, without even asking to see what I was talking about. No one asked to see the stain just denied it right off and both became violent wanting to fight me. The second guy called me a "white cracker mother [censored]er" and started actually pretending to charge up the driveway at me. I retreated to my home and he started pacing the side walk yelling that he wanted to fight me this went on for a few minutes until I went out with my video camera and started to record him. At that point the y jumped in their truck and drove off. Upset I called the store in Greece and immediately some supervisor name Jeff , blamed it on a "contractor". Contractor that has a truck that says "Lows's" all over it. My wife the person that made the purchase called to day an got a huge runaround. Basically she was told it was a "he said she said" thing. No women involved at that time so what does that mean? I have proof they made the oil spill, and that they knew it at the time. I was willing to ignore it, and as I said I was just mentioning it to the driver, not blaming him but rather pointing out that they were told to use a truck that everyone knew was leaking a lot of oil. Why they had to go all militant on me is beyond me. I got mad because they called me a liar. I know what I saw, I know that was the only vehicle in my drive way that day I have proof and where the stain was, was consistent with a large delivery truck backing in. So now that I was physically threatened by two racist (they pulled the white cracker card) and your Greece store wants to blame it on a "contractor" delivery service, then tell my wife they wont replace the item that was sent back, and the $100 credit for fixing the 18" oil stain is off the table. As if that would even cover the repair. I also found marks where the box hit my truck when they did the initial delivery. I felt bad for them because it was a high wind day and it got away from them, but after their racist rants and threats I don't. The box ended up in my neighbors yard and she has it on her video camera. I did speak to the delivery service representative and she promised to get me the names of the two, because they will be reported to the police. I'm sorry but my wife was told they refuse to deliver to our house again. As if it is their choice? My wife was told they never had a complaint with these two, yet I'll do you one better. We get a lot of deliveries here from other companies and I have never had a complaint. Facts are they made a huge oil stain in my driveway, and hit my truck with a large box, all of which I wasn't too concerned about. They got defensive and called a liar, made racist remarks and made physical threats so now I am concerned with the damage. I need your insurance company name, because the Greece store said they would handle fixing the damage.I don't care about the two delivery drivers, they were forced to use that truck and they and their supervisor knew it was leaking. The reason I know this is the one big mouth tried to cover it with saw dust while the other guy kept me busy signing the papers in my garage. They were so busy trying to hide the leak that I had to remind them they needed to take a picture of the delivered item which the first guy told they would take when they got her. Oh and by the way why did they back into my driveway on the initial delivery, yet stayed in the street when they came to pick it up? Same item. Were there other complaints they leaked oil in driveways? As further proof there is a fresh oil stain in the road where they parked yesterday. All liars form the delivery guys to the manager Jeff at the Greece store. I would think better choices could be made. Any time you want to send a rational person to my house to see what I am talking about just let me know. All correspondence in E-mail please. [protected]@aol.com can't wait to hear from you thank you for your time

Ordered 4 windows for home, Niceville Florida (Mar/Feb 2022). Delivered in June 2022, one of four were broken in transport. Reordered 1 window, window arrived at Destin FL store in Sept of 2022. Store lost window. Reordered another window, arrived Dec 22, 2022. Had an install date of Jan 10, 2022, but store could not locate window for two days. I now can't get the Destin Lowes Store to call me back on when install date will occur. Store Manager (Shawn) said he would handle this himself and call me back either last night or today. I called and left message today at noon (1pm EST). As of today at 4:20 Central Time Shawn has not called me back despite leaving two messages for him to call me back on when install date would occur. Extremely frustrating. At this point I just want my money back for the window.

Lowes has Summit installation come out and damaged all my brand new doors they even ordered them to short. They sent out a new guy and re measured and he said

It would take a while to reorder correct custom size doors once again, they would call once ready month gos by no word or updates and I call no answer or response and I call Lowe’s they said they never received a new order, and they On January 3rd Summit dropped us due to damages that their employee caused! So now we are without doors and out money and no fix to this issue Lowes and summit are a rip off! And dishonest!

Bought blower mower Craftsman in 1/4/23 to replace my blower (gas line broken). Come back home fixed my blower after about 3 hours returned to Lowes store with not open box and returned, for refund. In customer service - return items they open box, and we all see it was previously used. Because I never open box, so I left store with receipt of purchase and leave box. They said I swap blowers and I returned my used one. But I never open box (that's a way I bought it) and my used blower is different brand "Troy Bilt" bought from same store # 1935 in Sarasota on Fruitville road in 2017 and I have a receipt. Today I went to make complain with manager of store but He said it is to late they throw box or blower to trash and He reject to refund payment in approximately $132. IN past I bought in the same time lawn mower Honda, Edger grass trimmer-Husquarna and later Craftsman, I make picture from Troy Bilt blower showed to manager with ZERO success.

Lowes is now reselling defective hot water heaters

we bought 2 hot water heaters from lowes. The second one an associate talked us into a new hot water heater on a scratch and dent sale for a 50 gallon electric hot water heater he said had never been installed for 1/2 price. We bought it and paid to have it installed and it would not work, would not heat water. We paid to have it unisnstalled and returned it to lowes. After 4 hours in the store the manager finally would only return our orignal purchase. They knew that water heater had been installed before but sold it to us anyway. We had it for 2 weeks but when we drained it to go back, the water was very rusty coming out of the drain. That didn't happen in 2 weeks! Lowes does not stand behind their water heaters. If anything goes wrong with them, they want you to call the manufacturer, even less than 3o days! Do not buy from them.