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From: "Lowe's Golf Cart"
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Subject:CONGRATULATIONS! writer61 You are the lucky online winner of a brand new Sweepstakes Club Car Golf Cart entry!
Date:Thu, 05 Jan 2023 01:30:44 +0100
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You have won an Club Car Golf Cart

Order #[protected] Case #[protected]

This Range was delivered on 12/28/2022 in Washington, NC to an address on 3rd St. The delivery team was met by my Property Manager, Jennifer Schaffer, and there were 4 items on the invoice plus I paid for the removal and haul away of the old range there.

The delivery man did attempt to call me but I live in Hawaii so there is about a 6/7 hours time difference and it was the middle of my night. So I didn't get his message until I awoke. I did try calling back but the call went to no where. It was a call out only system.

When I reached Jennifer, she told me that they'd taken the old Range but the new one was damaged badly in the back and unusable. She pointed this out to them and they said that she should call and report it and they would come with a new one the next day and it would be no problem. She believed them.

They'd also brought the wrong cord.

I called Customer Service, speaking to Naomi several times, and she only said that a case file had been created on this with notes made (Jennifer had called), that they have escalated it, and they would try to get it resolved soon.

This is unacceptable from a company such as Lowes. When I purchased this Range, there were several in stock. It seems they decided to deliver the damaged one to me instead of calling someone and rescheduling for when they had a good Range in stock.

Essentially, they sold me junk and tried to get full price! Bait & Switch!

I am a property investor who has purchased from Lowes in MANY STATES, Many Times, and I have a long track record with them. Usually I have been treated with respect and kindness.

The Delivery Team should not attempt to deliver JUNK! They should have some common sense and some ability to do what is right for Lowes Customers! And they certainly shouldn't LIE to the receiving person and mislead them, which is what happened here.

2 years ago we purchased 2 back doors from Lowes. In the past year we have noticed that the aluminum siding that was installed at the time is coming off along the door frame. I have made numerous attempts to contact the store as well as customer service but all anyone can say is that Lowes only guarantees the product and install for 1 year and that i would have to get a private contactor to fix your shoddy work. We spent thousands of dollars and trusted that we would have a good product.

We have had aluminum siding installed on our home and it has lasted for years. Obviously this was not a job well done. What kind of company gives only a 1 year warranty on a product that should last for years to come?

I am writing this in the hopes that you will fix this and I hope that there are not thousands of unhappy Lowes customers out there who are experiencing the same problem.

Our contract is with store # 561 in Webster , Texas

Bought a Samsung Bespoke refrigerator with glass panels in 9/2022; wrong refrigerator was delivered in 10/2022 and 2 weeks later correct refrigerator was delivered but the glass panels I purchased with the refrigerator were not shipped; glass panels arrived 12/9/22 and I have contacts Lowes in store , at customer service and I cannot get anyone to install the panels. Lowes says to contact Samsung, Samsung says it is Lowe's job. I have had 3 cases opened with Lowes Customer Service and am always told someone will call me back and they never do. I went to local store to talk store manager but could not get with him instead I was placed with a supervisor who could not help me.

I shopped in Lowe's Kingsport gathered my items went to self checkout scanned all but 2 pieces of plumbing which had no package nor did it have any numbers on them to scan so I made the mistake to ask for assistance but instead she tells me I have to go find price for items. Which in this case just to much the area recently had real cold snap a lot of people pipes froze and almost all local stores have very little plumbing so they were picked over put wrong spot wrong boxes so I tell her I'm not doing that and she says she's to busy she cantso I told her I guess you can just keep it all and started out door but decided I really needed these parts so I went to customer services told them the story the only thing they said at all was ok I asked if they wanted to sell this stuff no response at all. Went back by self checkout and Lady to busy to go check prices was gone home depot here I come Lowe's not interested in selling or customer service

I bought natural gas on demand water heater from Lowes. the heater has developed a water leak. I have been back to the store and the manager said I had to contact the maker of the water heater which is A.O. SMITH co. I have tried to contact them 4 times 1 time by email 3 times by phone and have left a message with my phone number but no response. this is a issue that I need resolved asap so I can use hot water for showers and other normal everyday activities. I cant leave it on due possibly causing structural damage to my home which would turn into a bigger case. Thank you.

We bought a washing machine yesterday and was advised it could be delivered today. We were not given a specific delivery time. Later last night we got a text that the washer would be delivered between 7 and 11 am. The delivery did not show up until 2:30 in the afternoon. There was no updates and no one to check status. When asked, the non-english person just said they were busy. I am in the process of updating my house and have $5000 with of appliances to buy. Lowes is no longer on my list of companies I will buy from. Terrible ex

Handy Customer Experience

To: Bob Rhea

Sun, Jan 1 at 6:15 AM

#- Please type your reply above this line -#

Your request ([protected]) has been updated. To add additional comments, reply to this email.

Julia (Handy Customer Experience)

Jan 1, 2023, 07:15 EST

Hi Bob,

We're sorry for the delay. We're receiving a high volume of emails recently, so we're not able to respond to you immediately.

As per process, we already refunded you the money. If your local Lowe's store charged your account, we suggest you to direct it through them. As we are just receiving work orders from them and we don't have any hold any information of your card nor payments her on Handy.

Additionally, we've taken note of your feedback and have submitted this to management for review. Your feedback helps us greatly as we strive to constantly improve the overall Handy experience, for customers and professionals alike.

Your business is important to us and we hope that you’ll give us a chance to better serve you in the future. Let us know if there’s anything else we can help with.

Best,

Julia

You can learn all about the changes Handy has made to help keep our community safe during the COVID-19 pandemic here.

January 1, 2023 at 07:15 EST

Bob Rhea

Dec 31, 2022, 16:09 EST

I was totally unsatisfied with "Handy Service". I sent an email describing this horrible experience.

You refunded the $153.00 for the service. Then, you charged it a second time. I guess you thought I'd forget about it and you'd charge again.

Please refund AGAIN.

Here's a recap of what I initially sent to Lowes & Handy Service:

A completely terrible service. First of all, the HANDY SERVICE sent two women that were not prepared nor were the licensed plumbers. I asked if they were licensed in the state of Florida. They told me no, but "we have a lot of experience". This is illegal in Florida. They had to make two trips to finds parts. A one hour job turned into 4 hours. They finally called their supervisor who showed up an hour later. The job was a total disaster... even the faucet handles were on backwards.

I notified Synchrony on November 5, 2022 about a service fee charged to me by Lowes for a kitchen range that I never received.

I was told that the fee would be removed and I requested that the account be closed. However, I am still being charged for this fee and the account is now labeled delinquent.

I am asking that you please notify me of the actions taken to rectify it.

Sincerely,

Catherine Passante

[protected]@gmail.com

1215 Fitzgerald Street

Philadelphia, PA 19148

I ordered a washer on December 5th and it does not fit in my space and asked to return it. I did not get any call back from Lowe's and had to call again and the customer care team said they do not have any record of return being processed and will process it soon. Again, I called and then they said they cannot return it now as return window is closed. Return window has not been closed because of my fault, it is the fault of customer service team who is providing evasive replies. Now I am stuck with this big washer at my small place. Kindly help me returning it. Order# is765276160

I rented a carpet shampooer from the Lynnwood, WA Lowes this morning and now the room/carpet smells like cigarettes - I don't smoke. I took a sniff of the shampooer up close and about gagged, it smells horrible. The room I ran the shampooer in now stinks. My carpet didn't stink like this before - I just wanted to freshen it up for the new year. Something is SERIOUSLY wrong at this location and the vendor they're using to clean the shampooers. The girl who rented the shampooer to me this morning told me this unit had just come back in cleaned from a professional. Apparently, their system is disorganized and not working. The units should be tagged CLEAN OR DIRTY by someone who can be trusted to tag them CLEAN OR DIRTY - and they should be tagged dirty after one use! not multiple customer uses.

I usually use the Mill Creek location as they always have clean units, but half of theirs have broken notes taped on them, or they are filthy as the vendor they used hasn't been cleaning them. I was forced to go to the Lynnwood location - and unfortunately my intuition was right, I should have never rented from them-

A good system needs to be implemented & enforced at these locations & who knows how many other locations. When a shampooer comes in after being used, it should be tagged as dirty so it's not accidentally rented out before being thoroughly cleaned by the vendor!

I attempted to return a defective Christmas tree bag, that I only knew was defective yesterday, 12-28-22, when I took down my tree. I went to store #2531 where I purchased it on 12-04-22, only to be told they could not take it back. They are not taking any Christmas items back.

I understand not taking back items just for the sake of taking them back, but I certainly do not understand taking back a defective item. The zipper on the bag was broken. It is not like I was purchasing holiday decorations, then returning them for a refund after the holiday. I certainly understand why you wouldn't do that, but that is not the case in this situation.

Not only did I have the product and the original packaging, but I also had my receipt.

If there is no recourse from this, that is fine; however, I will never purchase anything from Lowes including appliances, etc. I cannot believe the lack of customer service.

Thank you for your time,

Cindy Merritt

I am writing this letter today to bring attention to a recent issue I have ran into with Lowe’s delivery that needs immediate attention.

On Dec 3, 2022, I placed an order online for a microwave, gas stove and a gas hose. After I completed my order Lowe’s online offered a few selections for delivery date. I selected Dec 23rd because at the time I was scheduled to be off that day.

As we got closer to the date the weather was expected to drop below freezing temps starting the 23rd. Since we live in Houston, I was not sure if this would affect my delivery so I reached out through the online chat service, offered through the Lowe’s website to inquire if my delivery would be delayed due to the upcoming freezing weather. The online operator asked me for my order number and then came back and said my order looked good and would still be delivered as scheduled.

Due to the freeze, I got scheduled to show up to work on the 23rd so I had to ask my 75-year-old mother if she could come wait for the delivery. She agreed to go out during the freezing weather so someone could be at my home to receive the delivery.

The night before my delivery was supposed to arrive Lowe’s sent me a text message stating “Lowe’s Order Updates: Your order #* is arriving soon, December 23 from: 08:00AM-12:00PM. Click Loweshq.com/s/k5D2Fn3i for order details-Reply STOP to opt out.”

At 9:55AM on Dec 23, 2022 (Day of supposed delivery), Lowe’s called my phone. But I was at work and missed the original call. I called them back at 10:38AM. When I did, they notified me that I would not be getting my delivery because it was not in stock, and the manufacturer did not have any available yet so my order would have to be pushed back to mid-January.

Believing that my order was about to be delivered I had already pulled my stove and microwave out so the new stuff could be put in. It is unacceptable that I heard my order was going to be delayed for another month during the window that my delivery was supposed to be taking place but to hear it the day before Christmas Eve, when I had plans to cook for my family is out right ridiculous. Especially when I checked 3 days before the delivery to verify my order would be delivered AND when Lowe’s sent me a text the night before stating it would be delivered. I have all this documented and will be happy to send it to you if needed.

I hope Lowe’s can do something to make up for this tremendous error! I shop at Lowe’s often. Last year alone I spent over $2000.00 in my local Pearland store, this does not include this order which would bring my yearly total to over $4000.00. If something is not done to resolve this issue immediately, I will be cancelling this order and will no longer be shopping at any Lowe’s location.

I really hope Lowe’s upper management realizes the flaws in the current system and does the right thing to make up for this issue. Then puts something in place to prevent this kind of thing from happening again. According to the complaint group they had my order labeled as SOS meaning it was not available. However, it seems as if no one at Lowe’s understands the current system.

Update: I have spoken with the complaint department twice and both times upper management was supposed to call me back within 24/48 hours. I call the complaint department back asking why they had not returned my call the first time and was notified they needed to send the complaint to the delivery dept management so the call back time would start over. It has been 46 hours and still no call back. Clearly upper management solution is to just ignore the issue.

I purchased three appliances from the Ohio, Rocky River location, order # [protected], my telephone number, Joe Costanzo. My salesperson's name is Rich. I was scheduled delivery on 12/21/22, with a 1:30-5:30p window. I received a call on the day of delivery that the truck would be arriving in 15 min at 1p. The truck never arrived. I waited until 6p.

I tried to contact the driver who did not answer his phone. I contacted the Rocky River store who told me I did not buy the appliances from the Rocky River location, and that I need to contact the Bedford Heights location where the order was fulfilled. I called the Bedford Heights location and spoke to Mark. He explained that I needed to contact the delivery company to reschedule the delivery., [protected], [protected].

The delivery co. explained that "The delivery truck was too big and had to reschedule with a smaller truck." My delivery location is on a main road with easy access. The delivery co. said I would be contacted between 24-48 hours to reschedule delivery. I received a recorded message on 12/24/22 at 5pm stating delivery is scheduled for 12/26/22 at 4-8p. I am not available during that time period and need to reschedule to a delivery time that is convenient.

I attempted to call today 12/26/22 to reschedule delivery and there is no answer in the appliance dept. at the Bedford Heights location. I spoke to Kisha at Lowes customer service, [protected] and there is nothing she could do to resolve this issue. She explained, "The delivery was cancelled due to weather." It was not snowing on 12/21/22.

I have spoken to numerous people for the past five days at two Lowe's locations, and the appliance delivery co that Lowe's uses for delivery. I simply have not been able to reschedule for delivery. No one has any answers. Each location has transferred me to another location and back with no resolution. Your customer service is severely lacking.

I own several rental properties and have been a loyal customer to Lowe's since 2001. I am losing one month's rent due to no appliance delivery. Your Rocky River location could care less about the customer experience after purchase. I walked into that location and bought appliances there. A second store should not be involved. I should not have to deal with a store I didn't originally purchase from. Your outsourced delivery service does not care about Lowe's customer's experience and is of no assistance. They just explain the problem is with Lowe's. I could have purchased the same appliances from Home Depot for the same price. I will not be shopping for appliances with Lowe's in the future.

Thank You

Joe Costanzo

[protected]@gmail.com

I would like to get credit or my e card back of 584.00 for a washing machine no fix certificate this has been going from April 2022 , was told by the store manager (East Hanover,NJ ) that it was used by someone other than myself and had the name of the person and the product they bought with my personalized e card given to me in my personal e mail with a private pin so this was used i don't . Was told by the manager of the store to file a police report which i did, Now i was told by the police officer that thru the security at the store they told me that it was suspended, keep writing the emails No response, keep be told rthe matter will be taken care of in 24 hours that was the last responce , that was dec 10 2022 since then NOTHING

I am well within Texas Limitations to sue Lowes for breach of contract on my $11,500 new fence. I sent the CEO's assistant the contract which said 4 2 x 4's per each 8 foot section and pictures there are only 3. Mr. Ellison clearly cannot count the difference between 3 and 4.

He and his team do not act in good faith. How could such a black and white breach of contract and fraud claim be denied? People just give up.

IT WILL NOT DO YOU ANY GOOD, BUT YOU CAN EMAIL THE CEO AT marvin. [protected]@lowes.com

I am sorry it has come to the point of me posting his email. But it is time he feels the stress I am feeling as Lowes acts in bad faith at every turn.

I also contracted with them for blow in insulation to make my home more efficient. I have since learned neither Lowes nor the company they hired requested a permit as mandated by law. My city has verified this for Lowes.

The permit is important because when they are done they are to notify the city who then inspects for code violations. I think when I redid the new flexible PVC and electrical the company failed 4 inspections before the city would clear them. When you do not comply with a code violation you are sanctioned every day you fail to take action.

So I have company in July and someone tells me my kitchen ceiling is collapsing. The blow in company did not put the proper barrier around the drip pan thereby causing the insulation to mix with the water and turn the drain pipe into a big dam. The entire system was destroyed.

Before the AC company started the repairs Lowes refused to send an inspector of their choosing.

There are two many pictures and witnesses the protective wall was not installed.

It has been months and Lowes absolutely refuses to officer any settlement.

the goal is to wear me down. That will not happen. I hope by next week to have the lawsuit filed.

You are wasting your time by contacting the CEO, but I chose to give out his email so he can begin to know my stress.

Oh yea, the AC company did not get a permit. It took a lot of doing but the city finally inspected his work. But now they tell me they cannot take action because he never asked for the inspection.

The violations are endless. My homeowners policy does not cover damage caused by municipal code violations. So if the AC causes a fire I have no coverage.

The mortgage company and insurance company are looking for a solution.

This is the deal people. They wear you down until you give up.

If you shop at Lowes you get what you deserve.

My fence is falling down because they cannot calculate the difference between 3 and 4 2 x 4's. This is a black and white breach of contract and fraud, but they denied the claim anyway

Purchased a dishwasher for cash, order# [protected], and received a damaged product. Lowes representative I spoke with suggested a refund instead of returning product. I agreed only if, since I paid cash, the card can be used anywhere and not just at Lowes. Card I received can only be used at Lowes?

Since I had to wait for the card to arrive past the return time frame now I cannot return the dishwasher and I'm stuck with a card, representative said that I could use anywhere, I can only use at Lowes!

If I paid by credit card the refund would go back to original card used-So, since I paid cash why did I get a card I can only use at Lowes?

This has been a terrible experience for me especially this time of year when I could have used that refund on other things and not ONLY at Lowes!

Please, please help me!

Also, don't believe they gave me my military discount the sales representative at Lowes said that I would get.

Thought Lowes cared about their customers?

I placed an order for a GE Electric Range. The delivery date was the 16th of December. The stove arrived and had a four prong cord attached. Apparently that was my fault as I didn't realize I had a 3 prong outlet. The delivery people pointed out the problem so I called the Windham, Maine store and requested someone come out with a three prong plug and install it on the stove. My husban attempted to remove the cover on back of the stove but found the screws too tight to remove. It wasn't easy to get to the person who might be of some assistance. I was told someone would come out on the 18th or 19th. Two people arrived with the order that said nothing about bringing the 3 prong plug with them. I specifically asked for it to replace the four prong one. Sooo... three days later the stove is still sitting in the kitchen unhooked. I called again tonight and was told they are sending someone tomorrow to take care of the problem. We shall see if this problem finally gets solved. Never again with LOWES!

I purchased a stove and returned one. You delivery attempted to deliver my stove 2 times to my former boss' house. i have stayed on hold for hours at a time with no answer and or they pick up the phone and hang up. I finally got my stove delivered to my home. You delivery guys could not speak and understand english. They left my $2600 stove outside of my house on day that it may rain after I called this morning to give specific instructions that they did not follow through and they were suppose to pick the stove that I returned and they didnt. Your service is a complete mess. I would like to speak to Bryan Audiss so that I can explain how incompetent your employees are. My cell is [protected].