Loveholidays review: Holiday

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8:18 am EDT
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Hi I booked and paid for a holiday on 12/08/23

Last week I received confirmation but there are errors in my name and when I tried to bookin with easy jet I could not, so I called them and was told the reference is not in my name.

I contacted love holidays and was told this would be resolved last week several times and it still is not.

I have been refused to speak to a manager, ben hung up on and basically lied to over the last week.

I tried calling again this morning and once I advised my name I was put immeadially on hold and then left to hang up after 20 mins.

This ordeal has affected me greatly and caused so much stress, I have looked at my phone log and have called over 100 times.

I am due to travel on Tue 05/08/23 with my son but still as yet have no flights in my name.

I have been talking with Emma Williams who put me on hold this morning.

She emailed me last week to confirm she was resolving this with the airline and would resolve it on Thu, it was resolved. I called Friday and was refused to escalate to a manager and it would be resolved Friday and e tickets and boarding passes sent to me, it was not.

My name is Johnny Wilkinson Andrew

Love holidays Booking reference LOV4649967U

Airline Ref K5QF616

Please can someone help


Desired outcome: My flights or full refund

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