![Liquor Control Board of Ontario [LCBO] Customer Service Phone, Email, Contacts](/images/business/150-150/120777/liquor-control-board-of-ontario-lcbo.)
Product always tops/ service and respect spotty! — unethical behaviour!
Saturday October 9, Brookdale Avenue at BMO parking lot. Time 3:55 pm
4:05 pm.
This particular location is typical of the locations in the City of Cornwall ON.
I am a customer here more often than not and of late ethical behaviour, ie derogatory comments, has been much improved. Yet during a check out the
party on the cash seemed fit to offer a behind the back comment as I was heading to exit. It was uncalled for and since I tend to shop quickly with few demands if any, this derogatory comment was typical of LCBO staff and based on more "can get away with it"! Please note!
Desired outcome: Yes, bring to location! Thank you.
Refused service
September 10, 2021 @ 12:30 pm
I have been a customer of this store for years. I have entered and purchased product over the past 18 months without a mask. I have told them I am exempt without issue.
Today two men denied me service and told me not to come back.
I entered the store and grabbed a box of wine. I then stood on my dot on the floor awaiting turn at register.
A man approached me and asked and asked if I had a mask. I said I was exempt. He then asks if its a medical exemption. I told him I do not have to disclose personal information.
He then says I had been asked twice if I had a mask. I told him I didn't hear anyone talk ing to me. There was a second man who was standing in the far corner of the store who apparently asked me twice. I honestly didn't hear a thing. I'm 55.and my hearing is somewhat impaired.
I told them I've been coming 8n for 18 months without issue and that by now they should know that a person without a mask is exempt. They felt like Mask Naxi's.
They continued to harass and interogate me in front of other customers. Then Refused me service and told me not to come back.
I left to get my phone and re entered the store to record them denying my service and calling me a liar multiple times.
This behavior was appalling and completely uncalled for. They completely trampled on my Constitutional rights so I decided to record their actions to send to the Humans Rights Tribunal for follow up if I do not feel like the LCBO Head Office do not follow up appropriately in a timely fashion.
I have been unable to attach the video here but will forward on request. I made sure to get their name tags on.video.
I do not appreciate being called a liar to my face and demand they are repremanded so that this will never happen to another. I expect an apology from both and have assurances I will not have my rights trampled on again if I decide to enter that store.
[protected]
I await your response. If I have not heard from you by Sept. 13, 2021 I will file a complaint with the Human Rights Commission.
Thank you for your time
Pamela Ewert
Desired outcome: Apology
COVID-19 and your Shopping Experience
As we continue to navigate COVID-19, health and safety remains top of mind for us all. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and in our communities.
We remain focused on making it easy for you to find the products you’re looking to enjoy and explore, no matter how you shop with us, but this is not business as usual. We’re also asking for your help in supporting a safe shopping experience. Below you’ll find some updates and asks - we are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at hellolcbo@lcbo.com is always available to help with any questions or information.
Do not shop if you are ill or should be self-isolating.
Plan your trip by making a list.
If you can, shop alone. If you bring your own reusable bag, kindly pack your own purchases.
Practice physical distancing and adhere to traffic flow markers throughout the store.
Whenever possible, pay with debit or credit to reduce handling of cash. Many financial institutions have increased the spend threshold for the tap functionality. This is a great option to reduce touching of pinpads.
Face coverings are mandatory in all LCBO stores unless you meet a provincial legislated exemption. Please plan ahead and bring your own mask.
Changes to the Shopping Experience
The LCBO has measures in place to protect staff and customers including:
Restricting capacity in accordance with public health guidance on capacities across the province.
Requiring customers to wear face coverings in all LCBO stores unless they meet a provincial legislated exemption. Please plan ahead and bring your own mask; LCBO will not be providing masks.
Increased cleaning and sanitization in our stores and warehouses.
Managing traffic flow within our stores to avoid crowding and marking points within the stores as guidance for staying recommended distances apart.
Plexiglass barriers at cash desks across our retail network.
As part of our Responsible Service Program, we have policies and procedures in place and in accordance with the law for the purposes of checking ID and public intoxication before serving customers. Thank you for your understanding and for removing your mask safely if requested to do so while visiting our stores.
Return Policy
Product returns dating back 30 days from your original purchase are being accepted by LCBO stores, accompanied with the original receipt. Each store has a dedicated returns station and all returns in saleable condition will undergo a disinfection and quarantine period of three days before resale.
Store Hours
Customers are encouraged to check the store locator feature, as their local store hours may vary.
There could be an instance when an LCBO store closes without notice or adjusts their hours and/or days of operation.
LCBO Convenience Outlets authorized to sell beverage alcohol are privately owned and business hours may vary.
Priority Access for Healthcare Workers
We are proud to join the retail industry’s appreciation of healthcare workers during COVID-19 by offering priority access within our retail stores.
Healthcare workers (which include all employees from hospitals, health care facilities, and paramedics) who present official photo identification of their role will be invited to take their place at the front of any line up outside of LCBO stores.
We continue to witness moments of kindness and community support in helping people stay home. If you plan to shop with us, consider offering to pick something up for a friend or neighbour and safely deliver it to them.
Be patient and kind to our staff, our security team, and each other. This is a stressful time for all of us.
Pick-Up & Delivery Options
Many of our customers are now shopping on LCBO.com. Unfortunately, shipping by Canada Post to homes and post offices is no longer available, but we offer these convenient delivery options:
Same-Day Pickup: Place yourorder online and pick it up in-store the same day at select stores across the province.
Deliver to store: Shop online for delivery to the store of your choice (delivery takes 5-14 days) and pick up your order at your leisure. Visit lcbo.com for the services available at your local store.
Curbside Pickup: Simply order online at one of the stores offering Curbside Pickup, and we'll bring it right out to your car.
Learn more about our delivery and pickup options here.
We’ll keep you informed as we explore additional delivery options for the future. Thank you for your patience and understanding.
Changes to Events
All LCBO and Vintages in-person events have been cancelled for now.
We are bringing you exciting Virtual Events; check LCBO.com or our Facebook page often for updates.
Confirmed cases amongst LCBO Team Members
As part of our commitment to transparency with our people, partners, customers and communities, and out of an abundance of caution, the LCBO provides updates on confirmed COVID-19 cases amongst individuals who are LCBO retail team members. Click here for details. When we are informed of confirmed cases, we will take appropriate action immediately, which may include temporarily closing the store for additional deep cleaning, contacting all impacted employees, and connecting with local public health officials. Sharing these updates is not intended to imply workplace transmission. Should we receive direction from public health officials, including specific notification required to our customers, we will act immediately and accordingly.
No delivery by the beer store, week after week after week
Sorry, no excuse.. The avenue road lcbo waits for deliveries that do not arrive? So I show up, week after week with my buggie to see a ghostly supply of beer because someone didn't want to deliver it?
Managers in the stores fluff it off, act like they will take care of it and walk away. I so like the employees at my lcbo location, but it is out of their control as far as deliveries go.
The last time I went there, beer was spread out to make it look like they had their fridge filled with some items..
Michelob ultra... Lets get a grip and deliver it! It is not gold from a foreign country!
Desired outcome: Deliver the beer
Hello,
This is a beer store issue, NOT and LCBO issue. The Beer Store moved to a new warehouse in Bolton, and due to this delivers have been backed up. Please contact the beer store to voice your displeasure.
Regards
LCBO Support Team
Manager not complying to covid protocols
My complaint is in regards to the Manager of 219 Main St N, Markham, ON L3P 1Y6, location. Many times when I go in, he's wearing his mask below his nose.
I few weeks ago, I saw him without it on, talking to a customer.
About a week and half ago or so, I was in the store and he was sickly, then in the next several days I find out he's off for 14 days. NOT ON HOLIDAYS.
I did find out that he has covid and I also found out that he has not had a vaccine. His actions show me that he obviously doesn't think the Pandemic is a serious enough concern, and has put others at risk. His behaviour does not set a good example for his co workers. I do hope that his attitude will have changed when he returns.
Desired outcome: That this Manager goes through covid retraining before returning to work.
As we continue to navigate COVID-19, health and safety remains top of mind for us all. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and in our communities.
We remain focused on making it easy for you to find the products you’re looking to enjoy and explore, no matter how you shop with us, but this is not business as usual. We’re also asking for your help in supporting a safe shopping experience. Below you’ll find some updates and asks - we are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at hellolcbo@lcbo.com is always available to help with any questions or information.
LCBO’s workplace COVID-19 vaccination and testing policy
As part of our ongoing commitment to keeping the LCBO a safe place to work and shop, and supporting our local communities, we have introduced a mandatory COVID-19 vaccination and testing policy. As of October 30, 2021 all LCBO employees and anyone performing work in our retail stores, warehouses, and offices across the province will be fully vaccinated against COVID-19 or will undergo regular rapid screening.
Ontario’s vaccine certificate system for non-essential activities does not apply to in-store LCBO shoppers.
Confirmed cases amongst LCBO Team Members
As part of our commitment to transparency with our people, partners, customers and communities, and out of an abundance of caution, the LCBO provides updates on confirmed COVID-19 cases amongst individuals who are LCBO retail team members. When we are informed of confirmed cases, we will take appropriate action immediately, which may include temporarily closing the store for additional deep cleaning, contacting all impacted employees, and connecting with local public health officials. Sharing these updates is not intended to imply workplace transmission. Should we receive direction from public health officials, including specific notification required to our customers, we will act immediately and accordingly.
Asking for pride campaign donations
I was greatly disappointed that I was asked to contribute to the LCBO Pride Campaign at check-out. Of all the "real issues" and needy charities that require immediate attention such as Cdn Mental Health, Opiate crisis and homelessness to name a few critical ones that the pride agenda is being crammed down Canadians throat like it is public enemy number 1 and as if anyone really cares. When are we going to support what will help the society as a whole instead of these small self-interest groups. Lost all trust in Canada's government at all levels.
Desired outcome: Collect donations for a meaningful charity
We’re committed to building thriving communities. Thanks to our extensive network of more than 660 stores, our committed employees and our generous customers, we offer registered charities a powerful platform for fundraising and are helping to make a real difference.
Our charitable partners have a strong track record of making meaningful impact across Ontario’s diverse communities. We focus our efforts on in-store and online campaigns working together with partners like Women’s College Hospital Foundation, Evergreen, United Way, MADD Canada and Ontario Children’s Hospital Foundations.
In 2021, our people, communities, and partners faced unprecedented hardships. Since Spirit of Sustainability’s mandate is to meet the greatest needs of the people of Ontario, here’s how we pivoted to address changing urgent needs.
Service, selection and marketing
Yesterday I drove about 2 hours (round trip) to your Bramalea/Mayfield store to purchase a bottle of scotch, stk. # 21309. Your web site showed 3 available but at the store I was told there were 0 and that the site needs to be updated. The web site still shows 3 in stock today. This is the second time I have been similarly inconvenienced. Your site does show 60 in Stittsville (wherever that is) and 42 in Toronto Central (not close). What kind of service do you provide for customers if reconciling inventory is so difficult. It is not COVID-19. Amazon has no problems. Furthermore, your web site shows 164 results on a search for any single malt scotch. Of that list, fully 60 show unavailable, out of stock. The selection is abysmal. I have previously asked you about other imports before and been told you cannot add such products. What kind of enterprise are you running. In the private sector, you would be closed yesterday. I am not certain of the comparative selection between LCBO and AGLC, in Alberta. However, I read they have over 22, 000 products, vs the 14, 979 that you show in Ontario. If that is accurate, in consideration of that and the many poor marketing and service issues LCBO has, I suggest the LCBO be privatized and a private sector company manage the purchase, distribution and retail. Ontario can collect tax based on the seal. My family and I probably purchase al least an average amount of your products annually. Being insulated as part of government, I know that you do not care about my issue. But I have copied Doug Ford on this note as he has been trying to modernize your business for Ontario citizens.
Larry Sylvester
Acton, Ontario
[protected]
[protected]@gmail.com
c.c. Doug Ford
Premier of Ontario
Desired outcome: Privatization
Hello,
You should always call a store ahead of time, as our website is updated only once every 24 hrs.
Cheers. LCBO
Door stuck open on one of the hottest days
The location at Rymal and Centennial had its doors wide open and the store was uncomfortably warm
I was wearing shorts and a tee shirt and broke out into a sweat!
The employees were visibly sweating and didn't look impressed
Apparently the door was broken and I felt bad seeing them suffering wearing a mask in that heat
You should have a little compassion for employees that have working harder than ever during this lockdown and the let them work in those conditions is just not right
Fix the door I'm sure there is money in the budget….
Hello,
Is the LCBO a Hotel?
Cheers,
scanning practice
Hi,
I purchased a 6 pack of Beaus Lug tred beer on June 7, 2021 at around 7pm at the Highway 15 LCBO Kingston, ON store.
A sale tag was on the shelf below the product marked at 16.95 I purchased and paid for the beer and when I got to the car noticed I was overcharged at 18.45
I returned to the store to be told the LCBO does not follow the Retail Council of Canada (RCC) Scanning Price Accuracy Program and would be only reimbursed the difference and that the manager "had not heard of it and she has worked there 15 years". She took my receipt, kept it, and reimbursed me 1.40 It should have been 1.65 but I was so flustered at that point I just wanted to leave.
I would expect the LCBO to follow this program but if you don't that is your prerogitive and a shame in my eyes.
Thanks for your time,
Larry Howes
[protected]@gmail.com
Tel: 613.766.3231
Desired outcome: I would like to receive the $10 owing as well as the LCBO following the RCC scanner acccurarcy program
I have encountered a similar situation at another big retail store and was told same thing they don’t participate in the scanning code of practice. I thought it was store wide in Ontario and to be adhered to irregardless. Apparently stores such as the LCBO and Staples can opt out of this safeguard which is not proper. It should be one and all.
Hello,
The LCBO will honnor a incorrect bin tag.
Cheers,
COVID-19 Mask Policy
LCBO store in Markham, Ontario - 1520 Major Mackenzie Dr. East.
Saw customer not wearing a mask in the store. When asked the two employees why they allowed the customer to make his purchase, they replied that because LCBO is a government store, they cannot refuse the customer service even though he did not have a mask on.
I left the store thinking they have a point, but when I checked the LCBO website it clearly states that masks are mandatory inside the LCBO.
Very unprofessional employees.
Desired outcome: Training for the employees
COVID-19 and your LCBO shopping experience
As we continue to navigate COVID-19, health and safety remains top of mind for us all. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and in our communities.
We remain focused on making it easy for you to find the products you’re looking to enjoy and explore, no matter how you shop with us, but this is not business as usual. We’re also asking for your help in supporting a safe shopping experience. Below you’ll find some updates and asks - we are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at hellolcbo@lcbo.com is always available to help with any questions or information.
Store Policies
I was waiting in line outside at an LCBO store (76 Mall Road, on April 3, 2021. A store representative came out to tell us that if we were "not wearing a mask outside" while in the line up, we would be refused entry into the store. I objected to this as there is no mandate or ruling or law for that matter at the current time that now says we have to wear a mask outside anywhere. When I contacted the LCBO "chat line", I was told that that is now the LCBO mandate---"You must wear a mask outside" before entering." Can you please clarify this for me and also the basis upon where the LCBO is making it's decision upon. Thanks.
Desired outcome: respond by email if possible
COVID-19 and your LCBO shopping experience
As we continue to navigate COVID-19, health and safety remains top of mind for us all. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and in our communities.
We remain focused on making it easy for you to find the products you’re looking to enjoy and explore, no matter how you shop with us, but this is not business as usual. We’re also asking for your help in supporting a safe shopping experience. Below you’ll find some updates and asks - we are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at hellolcbo@lcbo.com is always available to help with any questions or information.
Apothic Red
We have purchased this wine for the last couple of years. We purchase 12 bottles at a time every few months. This last purchase we noticed that every bottle had sediment. The taste of the wine was unchanged but there was enough of the sediment in bottle to only allow us to enjoy 3/4 of the bottle. Please find photos attached. Are you aware of this issue with this particular type of wine? Is it possible to get a refund or replacement on the 3 bottles ?
![Liquor Control Board of Ontario [LCBO] - Apothic Red](/images/complaint/full/1260729/compl_3u3gk21kvkl85a3vtrrns3u81c_0d5b1c4c7f720f698946c7f6ab08f687.jpg "Liquor Control Board of Ontario [LCBO] - Apothic Red")
![Liquor Control Board of Ontario [LCBO] - Apothic Red](/images/complaint/full/1260729/compl_3u3gk21kvkl85a3vtrrns3u81c_5242f8a61b5b4548709a55dd6afb91c1.jpeg "Liquor Control Board of Ontario [LCBO] - Apothic Red")
![Liquor Control Board of Ontario [LCBO] - Apothic Red](/images/complaint/full/1260729/compl_3u3gk21kvkl85a3vtrrns3u81c_d67ee333f2afde9742f4a06c2adaa3c8.jpeg "Liquor Control Board of Ontario [LCBO] - Apothic Red")
![Liquor Control Board of Ontario [LCBO] - Apothic Red](/images/complaint/full/1260729/compl_3u3gk21kvkl85a3vtrrns3u81c_79c6e85caae9eb12add9549e30c21941.jpeg "Liquor Control Board of Ontario [LCBO] - Apothic Red")
Returning Products to the LCBO
What is the return policy of the LCBO?
Customers may return any product (except gift cards) that is in saleable condition (including Vintages products and beer purchased as a Regular or Specialty Customer Sale) to any LCBO store provided it is accompanied by the original receipt within thirty (30) days of purchase. The Customer will be refunded in the applicable tender as used for the purchase (i.e. debit/cash purchases returned as cash, credit card purchases returned to original credit card, gift card purchases returned to a gift card, all mobile or near field purchases will be returned to credit card of origin.)
UPDATE TO POLICY IN RESPONSE TO COVID-19: Each store has a dedicated returns station and all returns in saleable condition will undergo a disinfection.
All product returns require the customer’s name, address and telephone number and the customer’s signature to acknowledge receipt of the refund. Customers returning product must also show valid, government-issued photo ID to verify their identity. If a customer does not provide this information, the return will not be processed (see “Collection of Personal Information” section below). The return to stock policy was updated November 2016.
Refunds will not be provided to returns without a receipt.
Gift Cards are final sale and are non-refundable.
Please see: LCBO Customer Privacy Policy.
What does saleable condition mean?
The product must be in good condition (unopened, label intact, etc.). When making a return, bear in mind the length of time since the product was originally purchased. Some items such as wines and cream liquors deteriorate with age.
Do I need a receipt?
Yes. Valid proof of purchase must accompany all returns of saleable unopened product.
Will I get back what I originally paid for the product?
Due to currency and taxation fluctuations, prices of LCBO products do change. If the price changes between the time you purchased a product and the time you return it, you will receive the amount indicated on your receipt within the 30 day return period.
Can I return a delisted product?
When the LCBO decides to stop carrying a product, its price is decreased to enable the LCBO to clear remaining inventories of the product. All delisted products are final sale unless the product is defective. If you have purchased a defective delisted product, you may return it to the store for a full refund.
Is there a limit to the number of products I can return?
There is no limit to the number or value of products which may be returned at any given time as long as items are accompanied by original receipt within thirty (30) days of purchase.
What is the procedure for returning VINTAGES products?
Products recently purchased from VINTAGES stores or VINTAGES corners may be returned to any LCBO store for a full refund when accompanied by the receipt. VINTAGES returns must adhere to the same conditions as regular returns. However, due to the fragile nature of many VINTAGES products, the store manager may wish to consult with the VINTAGES Purchasing Department before approving the refund. VINTAGES continually changes its product list - a receipt enables the manager to determine quickly if the product is current.
How do I return a defective product?
The LCBO Quality Assurance Department is committed to ensuring the highest quality beverage alcohol products are available in LCBO stores. All products sold at the LCBO are laboratory tested before appearing on store shelves. With yearly testing, products are continually monitored by our lab even after they reach our stores. By bringing a problem to our attention, you are assisting the LCBO in maintaining these high standards.
If you feel you have purchased a defective product from the LCBO, you may return the product to any LCBO store for a full refund, without receipt. The store employee will collect the relevant information to investigate the product quality concern if necessary. If the problem is determined to be serious and widespread, the LCBO Quality Assurance Department, in consultation with the supplier, may order a product withdrawal across the
province.
Return of a faulty product must indicate immediate discovery and not be the result of improper storage. Defective returns will not be accepted when the majority of product is absent from packaging.
Policy for products associated with causing illness
Occasionally a customer may feel a product was responsible for illness. In such a case, return the bottle and remaining contents to your local LCBO store as soon as possible. The store manager or designate will collect the relevant information and forward to Quality Assurance to investigate and take appropriate action.
Collection of Personal Information under the LCBO's Return Policy
The LCBO collects name, address, telephone number and signature when products are returned, both for fraud prevention purposes, and to communicate with customers regarding any health or safety matters in cases of defective or recalled product. Photo ID is requested in order to verify the collected information, and will not be recorded.
This personal information is collected under the authority of the Liquor Control Act, Sec. 3(1)(n), R.S.O. 1990, c. L. 18. Questions regarding the collection may be directed to the LCBO’s FOI and Privacy Office at [protected].
For more details visit our website at www.lcbo.com.
Customer service
On February 7th, 2021 I went to pick up one day order. Store was not busy, I stud there for about 10 min purposely ignored. I finally had to approached employee who saw and ignored me the whole time with name tag Melissa, who was just standing and chatting with an employee at the cash register. She was annoyed and not very pleasant. After putting away my order I went back and also asked her for help to find another product but after helping other customer she turned around went back to the front and left me standing.
Desired outcome: I don't think that anything will be done but if by any miracle that would happed MELISSA and other two female employees at store at this time should be better trind in customer service and appricitae their job.
Hello, Sometimes employees are super busy, but we should always approach an customer and ask how they can be helped. I am super sorry this happened to you. I would suggest contacting the store directly and letting the manager know how this CSR did not act to the standards we strive too at the LCBO. You can also contact https://hellolcbo.com/ and file a complaint directly. I assure you it will be dealt with. I am sorry this happened to you.
Cheers,
LCBO
Customer service
An employee refused to serve me because my 14 year old daughter had pushed the shopping cart up to the cash register. I'm 43 and was af sound state if mind. He said my daughter was handling alcohol even tho she never touched the bottles at any point. He said to come back in 24 hours. I've been going to the big bay lobo in Barrie for a decade and never had...
Read full review of Liquor Control Board of Ontario [LCBO] and 1 commentCrown royal
I noticed my crown royal bottle was very light colored like it has been tampered with. I don't expect these things in Canada as it is common in Asia. I had guests over and they pointed it out and I have never been more embarrassed in a long time. I compared it to another bottle I had open and I was shocked, this is something that should be put on social media but at the same time maybe it's one of a type of thing.
Both bottles were bought in Toronto, probably one of two stores near my home. I have included the bar codes as well and switched the bottles around so you can see it is not the lighting.
Desired outcome: Replacement for sure at the minimum plus something more for my embarrassment and hassle of writing this .
![Liquor Control Board of Ontario [LCBO] - Crown royal](/images/complaint/full/1255978/compl_6geu18lkj6hg3v2u0i64rlllbt_20f20b1416202066f91e82b23acb1a72.jpeg "Liquor Control Board of Ontario [LCBO] - Crown royal")
![Liquor Control Board of Ontario [LCBO] - Crown royal](/images/complaint/full/1255978/compl_6geu18lkj6hg3v2u0i64rlllbt_c5417a7bf6d76a0e4afff02a4723751f.jpeg "Liquor Control Board of Ontario [LCBO] - Crown royal")
![Liquor Control Board of Ontario [LCBO] - Crown royal](/images/complaint/full/1255978/compl_6geu18lkj6hg3v2u0i64rlllbt_eb82028f72ec45eb6a0908d9e09aff72.jpeg "Liquor Control Board of Ontario [LCBO] - Crown royal")
![Liquor Control Board of Ontario [LCBO] - Crown royal](/images/complaint/full/1255978/compl_6geu18lkj6hg3v2u0i64rlllbt_97630cc95a8030c9f9ef098712850389.jpeg "Liquor Control Board of Ontario [LCBO] - Crown royal")
Hello,
Please return all the bottles you found not to your satisfaction. You will be fully refunded.
Cheers, ,
LCBO
Sounds like a product defect on the side of the distributor. You are welcome to return this product for a full refund. Please contact https://hellolcbo.com/ for more details, or the store directly.
Cheers,
LCBO
Mask mandate
I am unable to wear a face covering for medical and creed reasons. I have had no problem until yesterday shopping. I was told to stop and stay put once I entered the store. I asked it they had curbside, they said no. But they'd have to "get rid of me" as quickly as possible if I couldn't wear a mask. Asked what I wanted and they would get it for me, I...
Read full review of Liquor Control Board of Ontario [LCBO] and 1 commentLoss of product purchased because of damage
I visited the LCBO at 1280 Bath Road in Kingston Ontario on Wednesday 13th January. First the lady on the cash was being very rude to everyone waiting online. Second I purchased a 4 liter box of Domain Dor white wine ($36.00) and a 6 pack of beer. When I returned home I put the box of wine in my frig. I did think the box felt wet a bit. The next day when I...
Read full review of Liquor Control Board of Ontario [LCBO]Poor attitude
LCBO in Lansdowne, ont has a very rude manager, he is always very short with customers, not pleasant at all. He gets upset at anything and yells at customers. This has been going on for awhile and I am sick of it and always hope he isnt working the day I go in. Not sure if anyone else has complained but maybe have a little chat with him, if he doesn't like...
Read full review of Liquor Control Board of Ontario [LCBO]Thrown out of a store even though I was mask exempt.
Between the 2'nd and the 5'th of December I went the my local LCBO outlet at 44 Government Rd in Larder Lake. I went in to purchase Beer and pay my bill and leave. At that time the owner informed me that he would no longer serve me without a mask on. I informed him at the time that I was exempt. He told me it does not matter he would not serve me with a mask. Now I know that the LCBO and their outlets are deemed an essential service. I am also aware that any LCBO outlet are obliged to follow human rights law in Canada. One of those is not discriminating against a disabled person, my inability to wear a mask for health reasons makes me in this case a disabled person. I am not looking to get this young owner in any real trouble but he should be made aware of the LCBO policy surrounding this issue. He has also ejected me from his business and I can understand his anger at the time however, I also think that he owes me an apology for his discrimination. As I have said above I do not want any real trouble for this young man but a reminder of the rules he must follow as an LCBO Licensee. I thank you in advance for you time in assessing this complaint .
Rob Payne
Desired outcome: A letter sent to the owner reminding him of his obligations as a licensee.
Terrible customer services..
I arrived at the store to find a long line.. As I made my way up to the cashier.. That was clearly open.. As there were about 5 of us in her line.. When I was to cash out.. She promptly hd to change the garbage.. Take it to the back.. Slowly.. And slowly return to her register.. In the meantime.. Another cashier opened up.. And was taking customers that...
Read full review of Liquor Control Board of Ontario [LCBO]Lezajsk and warka polish beer
Several (16) beers totally or partially flat zero gas bubbles upon opening and pouring. Please provide replacement 10 warka beer thank you! Also had a similar problem with lezajsk in quantity six (6) please provide replacement. Trust in the interest of maintenance of lcbo reputation for sale of quality product you will arrange for replacement of defective product asap thank you so much!
Desired outcome: Replace ten bottles of WARKA POLISH BEER
![Liquor Control Board of Ontario [LCBO] - Lezajsk and warka polish beer](/images/complaint/full/1249678/compl_qpb93vtb8k0008kcss596uii2u_e8603a03d07603c5ee604e5a3e446311.jpg "Liquor Control Board of Ontario [LCBO] - Lezajsk and warka polish beer")
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Liquor Control Board of Ontario [LCBO] phone numbers+1 (800) 668-5226+1 (800) 668-5226Click up if you have successfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (800) 668-5226 phone number 0 0 users reported that they have successfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (800) 668-5226 phone number Click up if you have UNsuccessfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (800) 668-5226 phone number 0 0 users reported that they have UNsuccessfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (800) 668-5226 phone number+1 (416) 365-5900+1 (416) 365-5900Click up if you have successfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (416) 365-5900 phone number 0 0 users reported that they have successfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (416) 365-5900 phone number Click up if you have UNsuccessfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (416) 365-5900 phone number 0 0 users reported that they have UNsuccessfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (416) 365-5900 phone number
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Liquor Control Board of Ontario [LCBO] emailsinfoline@lcbo.com100%Confidence score: 100%Support
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Liquor Control Board of Ontario [LCBO] headquarters1100-1 Yonge St., Toronto, Ontario, M5E1E5, Canada
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Hello,
It seems like you are flagged as a troublesome customer and / or rude person. LCBO staff usually flag, and file and report people like you via our DRV system. So that our Security team can take action as needed.
Please contact HELLOLCBO if you feel this is incorrect.
Cheers.