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Liquor Control Board of Ontario [LCBO] reviews and complaints 1
View all 202 complaintsLiquor Control Board of Ontario [LCBO] - Refusal of service
Cole was the cashier behind the desk that refused me service after providing a valid ID. My girlfriend was in the store in the store with me as it’s raining outside, she did not touch a single item. After asking to speak with a manager Debryson told me I wasn’t able to purchase anything due to my girlfriend not having her ID on her, even though she was not purchasing anything.
Claimed loss: Was not able to purchase liquor after providing a valid ID.
Desired outcome: Loss of Cole and Debrysons jobs
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Challenge & Refusal – It’s not personal. It’s the Law.
Gauging whether someone is 19 or not can be difficult – some people look – or attempt to look – older than their age. That’s why the LCBO has set the bar higher with the Check 25 program. It is essential that you always have ID on you. We will always request ID when someone looks under 25. Regardless if you are buying separate or together.