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Liquor Control Board of Ontario [LCBO] reviews and complaints 1
View all 197 complaintsLiquor Control Board of Ontario [LCBO] - Mask mandate
I am unable to wear a face covering for medical and creed reasons. I have had no problem until yesterday shopping. I was told to stop and stay put once I entered the store. I asked it they had curbside, they said no. But they'd have to "get rid of me" as quickly as possible if I couldn't wear a mask. Asked what I wanted and they would get it for me, I replied I did not know the name, but knew exactly where it was, so they relented and allowed me to pick out my own liquor items. I am afraid to go back, it's emotionally and physically taken its toll now and continues to. There is a.0001 chance I would pass on something. I was made to feel like a walking disease. The guy has a 1 in 7 chance of dying of a heart attack and yet, this happens.
Please respect the law. Masks are mandated, and so are exemptions.
Desired outcome: To know that I can shop at my local LCBO in an area that has no cases of covid and that my rights to breathe will be respected.
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Changes to the Shopping Experience
The LCBO has measures in place to protect staff and customers including:
Restricting capacity in accordance with public health guidance on capacities across the province.
Requiring customers to wear face coverings in all LCBO stores unless they meet a provincial legislated exemption. Please plan ahead and bring your own mask; LCBO will not be providing masks.
Increased cleaning and sanitization in our stores and warehouses.
Managing traffic flow within our stores to avoid crowding and marking points within the stores as guidance for staying recommended distances apart.
Plexiglass barriers at cash desks across our retail network.
As part of our Responsible Service Program, we have policies and procedures in place and in accordance with the law for the purposes of checking ID and public intoxication before serving customers. Thank you for your understanding and for removing your mask safely if requested to do so while visiting our stores.
Return Policy
Product returns dating back to November 1, 2020 are being accepted by LCBO stores. Each store has a dedicated returns station and all returns in saleable condition will undergo a disinfection and quarantine period of three days before resale.
Store Hours
As the province eases Covid-19 restrictions, LCBO is updating our store hours and opening Mondays.
Most retail stores operate Monday through Saturday and are open 11:00 a.m. until 6:00 p.m. on Sundays. Effective March 1, 2021, select LCBO locations have expanded hours until 9 p.m.
Customers are encouraged to check the store locator feature, as their local store hours may vary.
There could be an instance when an LCBO store closes without notice or adjusts their hours and/or days of operation.
LCBO Convenience Outlets authorized to sell beverage alcohol are privately owned and business hours may vary.
Priority Access for Healthcare Workers
We are proud to join the retail industry’s appreciation of healthcare workers during COVID-19 by offering priority access within our retail stores.
Healthcare workers (which include all employees from hospitals, health care facilities, and paramedics) who present official photo identification of their role will be invited to take their place at the front of any line up outside of LCBO stores.
We continue to witness moments of kindness and community support in helping people stay home. If you plan to shop with us, consider offering to pick something up for a friend or neighbour and safely deliver it to them.
Be patient and kind to our staff, our security team, and each other. This is a stressful time for all of us.
Pick-Up & Delivery Options
Many of our customers are now shopping on LCBO.com. Unfortunately, shipping by Canada Post to homes and post offices is no longer available, but we offer these convenient delivery options:
Same-Day Pickup: Place your order online and pick it up in-store the same day at select stores across the province.
Deliver to store: Shop online for delivery to the store of your choice (delivery takes 5-14 days) and pick up your order at your leisure. Visit lcbo.com for the services available at your local store.
Curbside Pickup: Simply order online at one of the stores offering Curbside Pickup, and we'll bring it right out to your car.
Learn more about our delivery and pickup options here.
We’ll keep you informed as we explore additional delivery options for the future. Thank you for your patience and understanding.
Changes to Events
All LCBO and Vintages in-person events have been cancelled for now.
We are bringing you exciting Virtual Events; check LCBO.com or our Facebook page often for updates.
Confirmed cases amongst LCBO Team Members
As part of our commitment to transparency with our people, partners, customers and communities, and out of an abundance of caution, the LCBO provides updates on confirmed COVID-19 cases amongst individuals who are LCBO retail team members. Click here for details. When we are informed of confirmed cases, we will take appropriate action immediately, which may include temporarily closing the store for additional deep cleaning, contacting all impacted employees, and connecting with local public health officials. Sharing these updates is not intended to imply workplace transmission. Should we receive direction from public health officials, including specific notification required to our customers, we will act immediately and accordingly.