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rude staff
When shopping for Red Stripe beer, I noticed that a special tag (for discount price) was 2 weeks old. I asked the staff members if this was still valid and if not shouldn't it be taken down. 30ish year old feminine male staff member made comment: "Oh, so we're not perfect at everything, big deal !" I was very surprised at this comment and said: "Well, when you have a job, you should at least do it well."
The man actually said: "Yes, sir!", which I ignored. The female staff member kept quiet; when I returned to the store to get the manager's name, the female staff member was very helpful and respectful while the male staff member was standing around doing nothing.
I recommend to consumers not to use this store; use other LCBO outlets or even better go to the Québec side liquor stores where the customer service and friendliness is outstanding. Johnnie Walker is also $3 cheaper there.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Liquor Control Board of Ontario [LCBO] Contacts
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Liquor Control Board of Ontario [LCBO] phone numbers+1 (800) 668-5226+1 (800) 668-5226Click up if you have successfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (800) 668-5226 phone number 0 0 users reported that they have successfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (800) 668-5226 phone number Click down if you have unsuccessfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (800) 668-5226 phone number 1 1 users reported that they have UNsuccessfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (800) 668-5226 phone number+1 (416) 365-5900+1 (416) 365-5900Click up if you have successfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (416) 365-5900 phone number 0 0 users reported that they have successfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (416) 365-5900 phone number Click down if you have unsuccessfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (416) 365-5900 phone number 1 1 users reported that they have UNsuccessfully reached Liquor Control Board of Ontario [LCBO] by calling +1 (416) 365-5900 phone number
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Liquor Control Board of Ontario [LCBO] emailsinfoline@lcbo.com100%Confidence score: 100%Support
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Liquor Control Board of Ontario [LCBO] address1100-1 Yonge St., Toronto, Ontario, M5E1E5, Canada
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Liquor Control Board of Ontario [LCBO] social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 06, 2025
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we are three guys in timmins lcbo we three have ids that times and we show her our ids. BUT she didnt give beers and also very rude to us. i am feeling in depression. time was around 7.15PM. you can check camers. otherwise i will take official action if there is no enquiry started/
kpreet65059@GMAIL.com
My wife went to the the LCBO in Lindsay on New Year’s Eve and called me very upset as she was told that she would not be cashed out as my daughter was with her. My daughter didn’t handle any product at all. The cashier then told her I will but the next time my wife will need to leave my daughter at the door…… wtf?
In Peterborough Ontario they are as well.
Deloris at Runnymede and Bloor is a complete kunt! I no longer see her there but I think I seen her at the west on and 401 location I thought she was having a bad day but every single time I went she was rude and when I was rude back (0 alcohol in my system hence why I’m there) she wouldn’t serve me absolute [censored] put her in the back to stock cases or something
My experience at the LCBO at Lawrence and Bathurst was shocking.
An employee by the name of Len had refused me service because my daughter who is 20 and well known at that location had grabbed me another bottle of wine because I could only carry what I had and there were NO baskets.
I, being 42 and shop at that location on a regular am very upset that he actually refused my business and told me that I could not be served. Mind you, I had not been drinking so there was absolutely NO reason for his response.
I will be contacting the liquor board and making a formal complaint to make sure that he is relocated and or relieved of his job.
Not too smart in my opinion since I am a VERY good customer.
Stacy and Hailey
at the location in north Burlington at Walkers line and Dundas. Very rude staff members there mostly. Not a pleasant experience being told to back my own stuff when that’s their job. Seeing workers not treat customers equally is cringeworthy. There needs to be better training for consistency of practice. They make us follow the rules so they should follow their own rules too. This location is so much worse than any other I’ve been to. It needs to be looked at from higher up the ladder. Now with grocery stores doing a great job with the sale of beer, there should be no reason for LCBO to be my go to spot anymore for beer. Maybe for wine or liquor it would make sense. They need to stop raising the prices too, they used to do a better job keeping fair and affordable. Customer service should be of more importance than making more money. I will not spend my money there unless I need to.
The new woman Manager is rude and seems racist towards the local ethnicity! I've seen her have manners to some people and none at all to alcoholic customers!
I found a fruit fly in a bottle of gin that I ordered online from LCBO and bottle is till seal packed. Strange to see this raise question about the standards followed by LCBO
Should read ‘in observation of Canada Day the LCBO will be open ‘ You are in the Service industry and should be open all holidays. If you don't want to put forth a decent effort of consumerism make way those who will . I can only imagine why ther is never a suggestion box in any stores . Regards, Frustrated in Ontario
Grocery stores in Ontario should sell liquor. They sell beer and wine. This might eliminate the snotty service we get at LCBO from their overpaid incompetent employees. One LCBO at Morningside thought it was funny when she double charge me for Pickled Bean Caesars !
Everyone at this LCBO is courteous except a young woman named Gabrielle. She does not say thank you, expects you to bag your own purchases and seems that she is doing you a favour by taking your money. This is on a consistent basis. How this person got a job in customer service is beyond me. Nepotism perhaps.