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Customer Service

4216 DeWitt Avenue
Mattoon, Illinois
United States - 61938
Mon7:00 AM - 7:00 PM
Tue7:00 AM - 7:00 PM
Wed7:00 AM - 7:00 PM
Thu7:00 AM - 7:00 PM
Fri7:00 AM - 7:00 PM
Sat7:00 AM - 7:00 PM
Sun7:00 AM - 7:00 PM

Complaints & Reviews

Cusp!at service

The customer service is horrible. This no the 1st time I've called in & what I asked was not...

unethical behaviour from manager Christine Stasek

5/20/2020 5:14pm manager christine stasek accused me of just leaving when I was only on lunch today then she has called me on my personal cell phone multiple times on my own time asking me where am I its been to the point I wanna press harassment charges as an employee having to do that the manager show unethical behavouir at store 51 elyria ohio

Why it takes longer than 3 days to clear for a gun at rural king

Paris Illinois, purchased a long gun. My 3 day wait has now turned into day 19 . When I call the computer is slow is the response . My son left there went to Stock n Field purchased a long gun in 5 minutes he was cleared through state police . Now 3 days later he has a gun I'm STILL WAITING. Their Policy needs to change or they lost my business !


4 months ago I ordered 10 bantam Cochins but bought 14. I asked 3 times between ordering the chicks and...

Rural King


The men's washroom door drags heavily on the floor as it has for the past two or more years... The Urinal...

Rural King

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customer service

My husband and I visited this store to exchange an item on November 29, 2019 (Black Friday). My husband often...

taking way to long for an order

On 9/28/19 I ordered and paid in full for a BH7.5 back hoe attachment and a 9" bucket. I got the back hoe in 3 weeks but still haven't receive the 9" bucket and today is 11/30/19. Jim the sales person in the Marion Ohio store is working hard for me to get the bucket, but seems to be getting the run around from the regional managers JB and Rocky and the tack department. I have seen the communication that Jim has summitted and was there when he was on the phone with these individuals and all he gets is a bunch of BS. If you are going to sell these items then you should have a supply of them. Very disappointed because I want to use this tool.

As far as a resolution, you need to expidite this bucket and if you want to be credible you would give me a significant discount for the inconvenience. My name is Scott Beveridge and email is [protected]@hotmail.com, phone numer is [protected]. That is enough information for you to return communication and inform me on you resolution.

online purchase

Do not waste your time buying online from this company. It is the worst experience I have ever had buying online. Customer service is terrible and will do nothing to help you. Ordered a item 10 days ago and still has not shipped out nor will they cancel the order to refund me so I can buy it somewhere else. Do not waste your time here, you will be sorry.

customer service and poor management

On 10/24/19 I was at rural king in zephyrhills 4:24pm. I went to get in line and there was already 6 people...

Rural King

firearm sales

I purchased a Remington TAC. I went to the Connellsville PA store. Since it was my son's eighteenth birthday I said he could transfer the gun. I informed Joy the representative that he was going to do the paperwork. I did not realize that it needed transferred to a person over 21. She did not inform me that he was ineligible. If she would have I would have done the paperwork and kept the gun for myself. I said I could do the paperwork an was told that I could not since he had been denied.
She was quite rude from the time we came into "her" department. We were greeted with "you are going to have to wait I'm busy." This was before we even said a word to her. She then berated other employees that were trying to answer customers questions over the intercom. Saying they are stupid or should know the answer since " They have worked there for 5 Years"I have purchased several guns from RK Guns and have never had such a horrible experience. To add to our horrible experience I called you customer service and after waiting over an hour and a half on hold I am told I am being charged over $75.00 for I gun that I cannot even purchase. I am very active in the local community and shooting sports. I know this means very little to you but I will spread the word that no one should even consider buying a gun from your company. I understand your position but I feel I was treated unfairly. Again, I doubt if your company really cares but I wanted to vent my feelings

rotella t6 synthetic oil

On 10/17/2019 at 6:23 pm I was checking out atMarion Rural King trying to purchase Rotella T6 Motor Oil which...


10-13-19, Terre Haute Rural King supervisor "Walter" wrongfully terminated my step-son, because he...

parking lot

My son and I were at rural king in wooster, oh My son is handicapped and is autistic. The parking lot is jagged and a mess. As we came out of the store my son tripped on broken concrete falling and hitting his face on jagged edges. I had to rush him to the e.r for stitches. This was very traumatic for him and myself. I am going to talk to an attorney.

  • Updated by Strong445 · Sep 21, 2019

    You fat troll you nothing about me.

  • Updated by Strong445 · Sep 21, 2019

    When you assume you assume wrong!! You don't know me nor how I parent. You are trolling to try to get a reaction. You are ridiculous and I refuse to conversate with you any longer.

  • SubSquirrel Sep 21, 2019

    Why contact an attorney when you weren’t supervising your child? Most parking lots have disclaimers stating that they bear no responsibility for issues relating to the lot. You are the parent and need to watch your child and not expect perfect parking lots. If your child is disabled and autistic, I can’t fathom why you’d allow them to be in an unsafe area without supervision.

    Feel free to be childish and call me names, too. The truth of being an unfit parent hurts, huh?

    0 Votes
  • St
    Strᴏng445 Sep 21, 2019

    Okay I am here to tell the truth. The truth is my son never fell. The truth is he was acting like an idiot again. I was so angry at him that I hit him in the face with a branch I found. I had a bad day and he would not stop crying. I hit him with a tree branch. I tried to blame Rural King because of their parking lot. The real reason he got hurt was because I was angry at him for acting like an idiot and hit him in the face with a branch I found. Sadly I hit him so hard that he needed stitches. Now he is in foster care. Someone saw me hitting and punching him, and telling him he is an idiot. They reported me and he is in foster care again.Since I am still being monitored by CPS because I hit my idiotic son before he was taken to foster care immediately. This is all I am going to type. You don't know how hard it is to take care of a idiot like my son.

    0 Votes

order [protected]-1

I ordered 2 LED shop lights online and 1 was defective. I contacted the return department at RK the same day.It has been 2 weeks and I am still waiting on my return authorization. When I call all I get is a run around. This is the worst return department I have ever seen. Rural Kings website says easy returns. This is not the case. Looks like a rip off to me. Sell me a defective product then run the other way when you need to honor your posted warranty.Would you buy here???

machine operator

This lady is on the cell phone operating a machine lift driving one handed holding her phone with the other...

no certain product, just the condition of the store all around.

I have cut my shopping down the past 6 times I've been here because of the heat. I average about 2x's a week...

cashier employee mistreatment

Why does this company mistreat employees and pay them such bad wages and they get health department inspector...

customer service and pricing items incorrectly

Every time I go, I feel like I'm a bother to the older female workers. Especially with my military discount. (I spend $300/mo here) There is a lady with a terrible dye job that I guess is manager. I went to buy flea collars. The collars they had were not marked and under a tag that said $19.99. (Figured that out in 15 min of walkie-talkie)I get them because I didn't want to spend a fortune. I get to checkout and the lady stated they ring up $54.99. She called back and the girl that opened the cage for me told her the price they are ($19.99). She brought the tags up that said $17.99 & $19.99. The bad dye job manager, myself, and the girl who sold them to me went back to look. She told her to get a price on these immediately, even if you put it directly on the item. She didn't even look at me, started walking away saying I'm sorry ma'am, they are$54.99, b^$#@, where?!?! I'm not looking for something for free, but I'm looking for good customer service. I feel like they don't want my black a$$ in there so they treat me bad so I won't come back. It's one of the most terrible feelings in the world...

the store!!

I was at the Harrisburg IL store this evening and it's been really hot out- 8pm and still 83 out. I walk into the store and it's hotter than it was outside! I cut my visit short and checked out as it was insanely hot. I complained to the cashier and she acted like it had been like that awhile that the manager was in no hurry to fix it. No way I'll be back this summer unless it is!!

  • Ar
    Arlene Traxler Jul 10, 2019

    I used to be a cashier at an rk in Florida and the ac would always break at the store in the summer and it would never get fixed like for two weeks. I finally quit there and got a better position in a lawyer's office while finishing my mba. That whole company is poorly run and very high turnover rate. It is very sad.

    1 Votes


I am interested in purchasing rabbits from your Winchester, KY location. Unfortunately, the animals are not labeled as to breed not can anyone in the store tell me what breed you carry. I asked for assistance to be told that only one employee has this information and I must contact him during his working hours to find out the breed. I called back the following day and missed him by half an hour. The store manager told me she knows nothing about the rabbits that my best option is to call him back. She did offer to give me his schedule to assist. I find it hard to believe that only person knows such basic information when a simple sign would alleviate the issue. I ran into the same problem in one of your WV locations earlier in the week. Needless to say, I will not make another attempt to purchase animals from any of your stores in the future.

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