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Rural King Customer Service

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RK Internet, LLC

4216 DeWitt Avenue
Mattoon
Illinois
United States - 61938

Customer Support Phone Numbers

Mon7:00 AM - 7:00 PM
Tue7:00 AM - 7:00 PM
Wed7:00 AM - 7:00 PM
Thu7:00 AM - 7:00 PM
Fri7:00 AM - 7:00 PM
Sat7:00 AM - 7:00 PM
Sun7:00 AM - 7:00 PM
Plus

Rural King Complaints & Reviews

Rural King / employees

No
Apr 9, 2019

I went to the rural king in farmington mo and I went down the live chickens and there was 2 employees named Stephanie and Dakota sitting down talking to each other. I mention I think one of your chicken is dead and they are getting low on water. Stephanie said she will take care of it...

Rural King / service

Ja
Apr 5, 2019

I ask this gentleman to help me find some items that are (I believe) on a current sale and he took me to where they were and showed me exactly what I was looking for but told me that it was not the right number or item that I showed him on my phone. I asked him is it possible that they're on an...

Rural King / blue jeans

Ac
Apr 4, 2019

Bought 5 pair of Jean's less than two weeks ago.. 2 light blue and 3 dark blue.. out of the five I have 1 pair left that have no damage to them.. I wear a 34-34 and the size I had to buy were 36-34 because they are sized differently.. I haven't worn each pair 3 time yet.. cheap and...

Rural King / wood pellets

To
Feb 21, 2019

Last week on the 12 day I was in the rantoul store where I tried to purchase 20 bags of pellets but the young man behind the counter said that they are ordered but none had come in on the truck and that friday or maybe mondays truck would have them on it, I asked if I could pay for them...

Rural King / customer service

Ok
Feb 2, 2019

On 1/15/2019 I ordered two items, a pair of trail shoes and wrench set (order #RK-000629925-1-01). I received the package on 1/19 and found that the wrench set was not included in the package. I immediately called and informed RK's Customer Service Department. They took the information and...

Rural King / rural king 6500e generator that I need parts for...

Yy
Jan 24, 2019

I have talked to your customer service dept. And they just made us sick. We bought this generator from you in 2012 the day before thanksgiving. I can't even find out who made this, the only markings on it at all are: ohv 13hp / 188fed 1107140160 / engine says: 389cc, engine family: bcsp...

Rural King / sale ads

Ll
Jan 1, 2019

The current ad lists a 12000 lb xtreme winch for 199$ puppy training pads for 15.98 a 500 lumen flashlight for 6.98 None None of these items are in the store. This is common practice with rk These were just a few items i was looking for . I m sure this is only scratching the surface they...

Rural King / pellet stove

Co
Nov 4, 2018

I purchase a pellet stove from rural king in Ashland ky on october 12. 2018 When i got it home the flex pipe for fresh air intake was not with it, i called talked to shawn he didnt have a clue what i was talking about, , it took week to find one which costed me 95.00 dollars every store told...

Rural King / weekly ad and csr

J5
Oct 27, 2018

Firstly RK has been advertising a 32 fun safe for weeks that no store within 150 miles has. Its a complete gimmick at this point. Having said that i called the online store to see if they could look up inventory i may have missed. I also mentioned continuing to run and ad for merchandise...

Rural King / wrong information in online ordering

Cl
Oct 26, 2018

We drove 60 miles out of our way to buy a 31" wood wagon wheel #906465 at the Monaca, PA store on October 24, 2018. The internet said this store had two in stock but they couldn't be shipped to home. Our store in Butler, PA hasn't had any of these for quite a while and we need it for a...

Rural King / rope

Ha
Sep 28, 2018

Lady was very rude yesterday she got upset with us cause we wanted to buy 100 ft.Of rope on a spool and she rudely said no u can't have any off of this one cause its in wrong place .then she proceeded to holler to other employee walking by ..expressing to him that they needed to get more...

Rural King / sporting goods (guns)

Ja
Sep 22, 2018

My husband and I were in line to look at a couple of guns that were in a case, there were two employees working behind the counter, one talking to the customer and the other searching online for a different color gun for the her. We were patiently waiting, then another employee that had...

Rural King / incompetent customer service

Mi
Aug 21, 2018

I Placed an order with Rural King online - Submitted the order and was approved and paid via Paypal. 9 Days went by and I still did not receive my item. I went online to check the status and indicated not shipped yet. I emailed their customer service department and was informed that their...

Rural King / wrongful termination

Mi
Aug 20, 2018

I was an employee of Rural King store #73 for a very brief time unfortunately, I enjoyed working there everyone was very nice, my co-workers and of course the customers. I myself had been a long time customer so I thought why not work here. I was hired pretty much right away and worked a...

Rural King / unauthorized credit card charge

To
Aug 9, 2018

I just activated my Cooper tires reward for $70. But it says I am a negative $96.04. And that i used the card at Rural King. I tried to use the card there and it was rejected because it hadn't been activated. Therefore I paid the full price of the transaction $166.04. on 07/19/18 Did you pay...

Rural King / internet postings

Ro
Aug 2, 2018

old and out to date postings should be taken off the internet. i was going in one of your stores and a couple of guys were coming out just a complaining. one guy said to me dont buy anything from them. he didnt know me and i didnt know him. so i asked why and he proceeded with his rant. he...

Rural King / arrow commander chd1030 shed 10'x30'

La
Jul 28, 2018

I am not a very happy customer. I have just started using Rural King products after we moved to an area that had a store nearby. I was looking for a shed to used for my boat and noticed the one mentioned above for $900 and some odd dollars. I knew this was a great deal because these shed...

Rural King / mower canopy

Pi
Jul 25, 2018

When I ordered the canopy for my new lawnmower there was never a weight of the product mentioned. I recvd the order and the box was so heavy and bulky that it was hard to pick up and move. I got a scale and it was around 48lbs. I pulled out the plastic canopy part but nothing else and...

Rural King / customer service on a air conditioner return

Jo
Jul 19, 2018

I bought a air conditioner on the 11 installed it and it didn't even work, we had it uninstalled and repackaged, we went to rural King in owensboro where purchased on the 15 and the ladies Janet and Brittany at customer service argued with me about how we had returned it on the day after...

Rural King / customer service, wait time

Po
Jul 18, 2018

Last several times getting feed at Rural King, I've had to wait unreasonably long for help loading on to cart, then wait again for loader help after checkout. This week, after returning to front desk to get someone to help in that department, I waited and no one came. I loaded the bag...

Rural King / bedford, indiana store

Cl
Jul 16, 2018

The air conditioner is not working in the Bedford, Indiana Store. It is miserable in there for the employees let alone the customers. If you would replace the air conditioners you would have less call ins. No one wants to work in that heat! Customers would increase in volume and they would...

Rural King / mower

La
Jun 28, 2018

Purchased a 3000 Husquvarna and bought extended warranty, I will never use the year I bought had to take it in 4 times manager of the Tiffin Ohio store informed my husband that they found nothing wrong with mower, he even lied to us saying his mechanic mowed 2 hours with it, well it has an...

Rural King / chicks and rabbit

Ab
Jun 21, 2018

We bought a beautiful black female rabbit. The sign said the rabbit had papers; the sales person and the front desk staff could not find the papers. The rabbit was sold to them by a young lady. I was told to call back the following day. The manager would have the name of the seller and the...

Rural King / falling in parking lot in ohio - liability claim denied not good

Li
Jun 20, 2018

I fell in a rural king parking in march 2018 after a heavy snowfall with advisories all of ohio into indiana. I made an incident report there with 3 employees, slipped and fell forward landing on left knee, bruising, bleeding, hard to walk. One of the employees told the other 2 at my...

Rural King / a rule that doesn't make sense...

Do
Jun 13, 2018

I purchased a fire arm from you all... I double clicked on the computer and I got flagged because I double clicked by mistake...So then I was told that I could not purchase any more fire arms from any Rural King., .. still trying to figure out wat type of rule that is... Bought a fire arm...

Rural King / rk 19 tractor

Ce
Jun 11, 2018

Bought a new rk 19 tractor in ashland kentucky a pin that helps raise and lower the blades is missing. My husband has tried many times to have this part delivered to him! He's getting the run around for the last 5 days! I myself have filled out many complaint forms and no one cares!!! If thi...

Rural King / my paycheck is wrong!

Wk
Jun 5, 2018

I was told by a manager when I get paid I don't get paid for the two weeks I just worked but the two weeks beforehand. I had to leave for a king to do 24 hour care with my grandmother at home, I quit May 19th 2017 on a Thursday the Tuesday after I had got paid therefore from what I wa...

Rural King / chickens

Ra
May 25, 2018

We bought all of the Cornish Cross chickens being sold at the time and they aren't eating and growing like they should. We found out we actually got leghorns. We called and complained and we were told they didn't give us the wrong chickens but we actually got told they are leghorns so we...

Rural King / flowers

Kr
May 21, 2018

I bought several flowers this year from Rural King, planted them according to instructions, and most of them were dead within 48 hours. I bought the right soil to plant them in, I water them per instructions, and I couldn't bring any of them back to life. One of the plants I bought was a...

Rural King / customer service/products

Tt
May 15, 2018

This is the second day that my husband has had to go to rural king in effingham illinois after work. He has medication he needs to take but can't because he has gotten stuck at the store both nights due to pure neglegence on rural king's part. We work hard for our money and have just moved...

Rural King / online crazy cow boot order

Je
May 13, 2018

My complaint is the same as most every one else. Said in stock so I ordered the boots and now going on three weeks still no boots. It still says in stock online. They sent an email and said they are out of stock. Bad bad company. If it is out of stock state this online so other's will not...

Rural King / manager

Jh
Apr 24, 2018

I was in the Sweetwater Rural King early Tuesday morning. I was in the clothing. I had asked a young lady for help and she explained to me she was off the clock. Understandable. As I walked away I heard I'm assuming, a manager tell her "we don't pay you to stand around and talk" she then...

Rural King / red bird soft peppermint 46 oz. package

Ho
Apr 10, 2018

There's really a stale kind of taste to the candy and I'm really disappointed in the amount of crushed pieces and alot of the wrappers are busted open with candy all crushed up in the bottom of the bag.. It was my first online order with your company and probably my last... I'm disabled...

Rural King / manager complaint

Da
Mar 22, 2018

My name is David Fuller and I was in Rural King in Winchester Kentucky Wednesday 3-21-18 between the hours of 5 p.m. and 6 p.m. I was stopped at the front registers by the manager whose name was Gus and he accused me of stealing and made me empty my pockets and raise my shirt in front of...

Rural King / rule king credit card

Ja
Mar 19, 2018

The credit card email that I had received said apply and receive 7% off your first purchase. I received my credit card went to the store this Saturday made our first purchase spent $755 and bought a generator. When I looked online I had seen that my credit card did not have a discount on...

Rural King / gun barn service

Ry
Feb 26, 2018

Bought a pistol from rk guns. Had it shipped to you Hartland, MI store. Waited for 3 hrs to run backround check o ly because the counter can run one customer at a time. So I had to sit and wait for every purchase. Transfer got delayed (Not relevant other than return trip). Now that...

Rural King / a worker discrimination

Al
Feb 25, 2018

i went to the clearfield pa rural king, wanted to buy 2 guys for self defence. and the guys working in the gun area was eduardo he called me and my fiance STUPID and he refused to sell us guns because we aint smart and sound stupid.. and my fiance called manager at this store and he told...

Rural King / store in connellsville pa

24
Feb 25, 2018

I live 30 miles away from your connellsville pa store.. I have tried to shop there many times.. But the ads we receive & we go out to purchase the advertised items.. That store never has any of those items that are advertised.. The managers are rude.. And you get absolutely no service...

Rural King / management

13
Feb 20, 2018

Management plays favoritism towards employees the lazy ones get promotions while us hard working employees have to just watch them get promotions ASM likes to flirt with a stock crew girl and management lies about promoting within when they hire two freaking guys from the street something...

Rural King / a pallet of horse food

La
Feb 11, 2018

I ordered 60 bags of horse food and had it put back until my husband got home to go get it. Today we took our horse trailer and went in to pick it up. When we went to get it, I noticed it was not wrapped in plastic but I didn't say anything due to it being on our horse trailer and if it...