LG Electronics

My cooktop has been broken for 5-6 weeks and I have had 2 service technicians come and still nothing has been resolved. The first tech came to only inspect and stated that it would take 3-4 days to receive the part and then another 3-4 days before they would be scheduled to come back out. The second tech came only after I called to inquire if the part had come in and then it took him 3-4 days to come out (Wednesday, July 1st)only to be told that the wrong part had been ordered and he could not fix it and that it would take an additional 3-4 days to receive the part. A week later (today, Wednesday, July 8th) I call to see if the part has arrived and only then was I advised that part was on backorder and with any luck the part would be in by next week on Wednesday (July 15th) and that they could come out on Thursday (July 16th). In addition, the LG Customer Service gives you an appointment and then you receive a call from the repair subcontract company, XPert Electronic Service who tells you to disregard the appointment given by LG as they are not accurate...the customer service at XPert Electronic is horrific and have no regard or care for the client as the attitude is take it or leave it.

On may 23 2020 after spending 1799 on an LG refrigerator that lasted just 2 years
I've been on the phone on hold for hours almost every day for a month trying to resolve the problem with my fridge not cooling. i've been promise reembersment on over 400 dollars in food, spence, 300 on a mini fridge plus water cooler and also a replcement of my frdge also tnot to mention LG offer to repar my fridge a month ago nothing has been done. Customer Service is is un profetional and not capable of helping, put me onhold for long periods without any results at the end.Very unsatisfied with how my problem was handle with no results! No one really care!
I would not recomend this company to any one!The fustration is beyond words and at the end had lost 1799 for my fridge over 400 in food 300 a mini fridge replacement and now on the market for another fridge about another 1500 more for my family size.

We bought what we thought was a higher end fridge from LG. Ice maker goes out. Frige failure in first 2years also Had one of there tecknitions come out last week. Worked on it for about 1-2 hours. Said to check the ice in a day and let them know it its not working. Its been a week still no ice. Has new air and water filters. There customer phone line horriable

In 2016, I purchased a brand new LG TV. Two weeks ago, I noticed a white spot on the screen, and yesterday, there are 3 more. My TV is long out of warranty, but to pay hundreds of dollars and have it last only 4 years is sickening. I was told by a TV repairman that there is nothing that can be done. Every appliance in my home is made by LG. Now I am wondering if I have made a huge mistake.

My units are 7 months old and no one not even lg techs can get them connected. I have had to lg techs, 2 from best buy and countless phone calls. Iphone does not work. Not only would I never buy lg again, it is now a mission to tell as many consumers as possible. I spend 20 minutes each day doing so and see no end in sight.

Noticed no cooling in the fridge section. After several telephone calls a technician visited my apartment and said the control box required replacement. I said to the technician that I have been using the fridge for only three months (though I bought the fridge four years before at the duty free, I started using the fridge only I retired and returned to colombo in january). He said due to voltage fluctuations the control board could have failed. I said to him there is a transformer in my apartment and there cannot be voltage fluctuations. Further I pointed to the sticker on the freezer door stating works without stabilizer. He said it is for the compressor. Please note that I am a chartered electrical engineer worked at ce b and 30 years in the middle east in oil and gas industry.

The control board was replaced, refer to abans invoice 027353 dated19 may 2020.
After the repairs I found the freezer temperature is very cold despite the thermostat in the freezer was set at position 1 and I have been calling and following up with the technician and his lead. Despite several promises to check the fridge nothing has happened.

All excuses are bxxx sxxx from abans service.

Regards
Ranjankumar

The service company in both kharkov and kiev is staffed by useles [censored]s, who've been jerking me off for over 2 months. After this time no one has come fix the tv under warranty, and they have no idea what they are doing. I guess they hire the handicapped.. The mentally handicapped. Useless pieces of [censored]. Do not buy lg... You've been warned. Samsung is much better!

I've had this tv less than three years and all of a sudden the screen goes blank after 5 seconds! Repair is gonna be to expensive as it needs a new panel. I can tell you this "last lg anything I'll ever buy! You'd think a tv like this would last more than 2 1/2 years ! So frustrating!?. Now, I'd rather buy another, better tv than pay for repairs and go a week without my tv!

Refrigerator purchased at hhgregg with extended warranty, which was canceled prior to end date by service company as item deemed unfixable/faulty. Warranty refund minus repairs insufficient to replace unit. Still covered by lg original 5 year warranty, company customer support is awful, have gotten the run around and never gotten to the bottom of the issue after several service calls having to wait long periods in-between calls. During quarantine and pandemic, we have reliably not had a working refrigerator for two months. The technician documented "there were no error codes and the fridge is working," or it would have been possibly eligible for replacement. I have had a compressor replaced twice, along with internal components. From a fridge that was not cooling, to a fridge that is now freezing my groceries, I have lost so much money in food that I am totally disgusted. The item that is failing and causing issues is either related to the central sealed system or internal, but it has never been working right. We had repairs for the fridge running loud and banging in 2017, then continuous repairs over the last 2-3 months. The fridge has never given error codes even when totally not cooling, so documenting that was completely wrong by the technician. I have never had a company refuse to stand behind a product that was under warranty. Hopefully someone can help me with this issue or at least protect others from the same issue. I will never buy lg again! They just came out again and said everything checked out, but this is obviously not the case. My issue has changed from the unit not cooling and extreme fluctuations in temp to everything freezing regardless of what I do with settings. I spent $1700 on a fridge, I should have not had to have so many service calls early in the contract and now all the issues with cooling. It should have lasted longer than a few years.
I have contacted customer service so many times, they tell me I may be charged for the service call everytime they make an appointment even though the item is under the initial manufacturer warranty. It has been repaired so many times under an extended warranty that they canceled the warranty, now lg comes and replaces/fixes things or says everything is working out. Meanwhile, I have been having fridge issues for over 2 months during a pandemic and unable to keep food from going bad. I have called so many times and they just now finally offered to send me a check for some of the food losses over the last three repairs. I do not want them to give me a prorated refund, I just want my unit replaced with a reliable unit. This fridge has been fixed so many times during 2017 and now, it isn't right. They just told me its working and everything checked out, but I have had two food thermonmeters monitoring the temperatures and it is showing a 10-14 degree variation from the set temperatures.

We bought this refrigerator 5 years ago and I hate it! The glass shelves are held up with plastic ledges which collect any liquid that spills on the glass. It's extremely hard to clean these shelves. The large glass shelf in the bottom above the produce drawers has to be removed to clean it which is actually dangerous. All the shelves have plastic borders around the top edges making them bumpy so things don't slide to the edges well and fall when they hit border edge. The shelves on the doors have all broken with minimal pressure and are now duct taped. The bottom largest drawer roller on one side broke so the drawer is hard to slide out and in. Pathetic!

After using the self clean the f-1 error occurred. I see that there are many many many users with the same problem and nothing has been done! I don't have 500$ to fix this and now I can't cook!

?

Is this for real? In top of pandemic and unemployment, now I can't cook and have to get a new range!

LG appliances complaint

To:LG customer support
To: Better Business Bureau

To whom it may concern,

Let me start with advising every customer not ever to buy LG appliances.
On 10/14/2014 I bought a dishwasher - $ 716.87 total
Micro. - $ 299.00
Micro hood - $ 149.00
Range - $1799.00
3door LG ice/water - $2499.99

I was told that this investment is worth it since LG has a very good reputation.
The pic. I include will show how bad this advise was.
The ledger of the hood did fall on the ceramic cooking top 5 month ago. Since then it is glued back with tape.
The signs that help to select the right cooking plate on the right are long gone,
On the left - since I do not use those as often are fading slowly -
The signs on the fridge (water and ice) are fading as well.
But the best part is the ice machine - out of 20 tries it works 4 times.
In the first pic it worked - the 2. NOT.

Best regards, K.Schultz-Burkel
9270 west bay harbor dr #4c
Miami Fl. 33154
Tel. [protected]

I left S. Korea in February and I have written the email address several times and asked that the service be cancelled but I keep getting responses asking me for original email. All the information needed was provided to cancel but the service still has not been cancelled. Cancel service now and stop fraudulently charging me for service. The picture I took is too large to post. My name is Ekemini Emah. If I can get someone's email address, I can communicate and forward previous correspondence. Thanks

3/9/2017 - purchased a 65" LG LED Smart TV model: 65UH615A, Serial # 611RMJF2H540 from Sams Club, North Little Rock AR at approx $1000.00 .

4/25/2020, the TV died. Turned it on and get nothing but a Dark screen.
Problem seems to be the motherboard. Very unhappy with the LG Brand products. There is no way this TV should have gone out so soon. I have 4 other none LG tvs and I am the only person in my household. The TV I watch most is over 12 years old and never have had a problem with it. I am so very disappointed and am a very dissatisfied customer because I have made 3 LG purchases over a 2 year period ( refrigerator 2017, smart tv 2017, and an LG smart phone in 2018) all either went out or are having problems on or no later than 4/20/2020.
I am a highly dissatisfied customer and will not buy another LG purchase or refer anyone to the LG BRAND. I am writing a compaint regarding the refrigerator because this has cost me approx $3000.00.

To whom it may be concern
I would like to complain about the fact that I did lay by lg home theater at game zevenwacht mall in kuilsriver... After paid my all r4299. 00 on my lg dvd home theater, the store manager telling me the music system were sold to someone else. I was very upset as can see games store used my money for the owner interest. The store manager tried to phone all games stores but they were out of stock. I could only take my money back because all items were more than r4299 which I paid. Imagine this time of lock down I was gonna keep myself busy at home playing music... Games store should pay my money with interest... A store manager just tell me take your money we sorry about that, I was so disappointed for a poor management. I don't see myself buying any good to games store again... I think game store should stop their are lay bay, even u follow their terms and conditions. They will sale the item to someone give them cash... My phone number [protected]

Our two-year-old refrigerator stopped working two weeks ago. After calling LG and having to wait almost a week for an authorized service technician to come out, we were told the LG's were having compressor problems. After waiting almost another week to get a new compressor installed along with related parts, in less than 12 hours the same thing happened and the refrigerator stopped working. The technician who has been here now for 2 1/2 hours is telling us that he can't locate where the moisture is coming from in the back wall of the refrigerator which is burning the compressors out. We are being told we need to call LG, but we have been trying for 3 days to call then and they have shut down their call centers so we are not getting any response from them at all. We are going into our third week without a refrigerator and are very frustrated and angry that we cannot get any resolution to this problem. This will definitely be our last LG product, which up until this point we thought were okay. We would like LG to step up to the plate and address this issue and if they can't, we need a replacement ASAP.

I have a LG refrigerator that died on March 8, 2020. This is the second time in 2 years for the exact problem, the compressor. I called LG only to have to cycle through numerous connections before reaching refrigerator service support. The first support person hung up on me. The second person I spoke with got me headed in the right direction but not a direct connect to the correct support staff. I finally got hold of the correct service support staff for refrigerators after 35 minutes. We went through the normal process of model and serial number validation and then performed a reset method that didn't work, support finally requested service support authorization on March 9, 2020. I was told they (who ever in the hell ‘they' are) would contact me about an appointment date and time. ‘They' never called. I had to call to find out my service date. ‘They' gave me an appointment date for March 14, 2020 as an all-day scheduled appointment. That means ‘they' had to squeeze me into their schedule, hence, why the service tech never showed up.
So, now we have been without our refrigerator for 6 days which will turn into 8 days because a tech won't get here before Monday the 16th. So, what I am left with is $2000.00, 600 lb. paper weight soon to be a YouTube video on how many bullets it will hold. If you are smart you will walk by every LG product you see as I will. I will also be replacing all my LG products in the house, slowly but surely, they will be gone.

My LG washine machine top loader 10.5 kg brought from abans Kandy sri Lanka.past three years it works well.but suddenly past two weeks a go.once switch on machine work and then water fill then suddenly water start to drain.it is not rinse or dry.so how could I solve this issue.we have service center in Kandy abans but they charge huge amount to service and even they not service well.so please advise if any possibilities that I can solve this issue.thank you so much

I purchased a brand new LG washing machine last july and in January of this year ( 2020), the machine starting making noises. I called LG and they scheduled a service call for a tech to come out and have a long and repair my washer, no tech showed up. I then called again and scheduled another appointment for the following week, the tech should up and looked over the machine ( about an hour at my house), he said he could hear the issue but could not find where it was coming from, no repair done ( at this point I'm still able to wash my clothes). 2 weeks later I called to see what LG was going to do about the persisting problem, they sent the same tech out again to replace the transmission and motor, the tech spent an hour and a bit replacing these parts and upon a test cycle ( no clothes in machine) the noise was still there, I waited a couple of days and went to do my laundry and that's when I was now unable to use the machine as it was giving error codes for the motor. Called back LG and another service call was scheduled, no one showed up again, I called back and scheduled another appointment for the following week, which then got rescheduled for a day later for who knows what reason ( none was given), same tech came out and switched the motor, but same issues were present. So now I'm at 4 and a half weeks with no washer to wash my families clothes, I was told that when i called back in that my machine will be exchanged but needs to be approved first and that i would have to call in the following week to see if it got approved, I called this week on Tuesday and was told that its approved and was given a DRN # to call the store with and then they will exchange the machine, nope that did not work as the store did not recieve any information from LG. It is now thursday and the store still has not recieved any information as I have called both LG and the store multiple times each day to try and figure this out. I was promised on my last phone call with LG's RA department that I would be receiving and email with the information by days end, yep you guessed it... its past days end and no email. Now almost 6 weeks and no action by LG to get me a replacement machine and I've just been given the run around. Can someone please help?

We started with issues with this refrigerator back in November. It has been repaired 4-5 times and we have been without a fridge each time. FINALLY...we got it (supposedly) fixed the week after Christmas. Also, we have the holiday dinners here at our home and we had approximately 30 people with no fridge. To say the least...steam was rolling from my ears! On Monday, FebruRY 24, I went to o9pen the door of the fridge and AGAIN, wa ater was running on the floor and the items in the fridge were beginning to defrost. AGAIN, we loaded everything up and took it to our garage. I placed a service call AGAIN and was told I could not have a tech come to look at it until Friday, February 28th. REALLY? The service tech even advised each time he has been here that they fix one thing on these LG items and then something else goes out. If this is going to continue to occur, it is totally unacceptable. I have even told customer service this each time and they don't give a darned! Your product and your customer service is totally ridiculous and I will never own another LG product. Why can't they fix it? As much money as we paid for this junk, we have never been offered anything for our troubles, an apology or anything else. I've NEVER seen such a worthless company to do business with. I have even asked for managers to call me back and of course, no response! We want this fixed or a new fridge. We are tired of messing with. it! It should also be noted, that we have also previously had a new ice maker put in when it was approximately 1-2 years old. I would hope that SOMEONE in your company could be of some assistance. Everytime I place a service call, it's at least a week before we can get help. TOTALLY UNACCEPTABLE!