LG Electronics

I purchased a LG headset and I have not had the headset a whole year. This is the second time I sent it in for repair. Now they are saying that my headset is physical damage which I have not cause. I paid to have the headset sent to them and now they will not send my headset back until I pay 19.95. This company does not make their headset up to standards and then they want to charge you for something that you did not do. I just want my headset back

Our refrigerator has been down sense august of 2020 and we have contacted them numerous times they've sent tech's out to work on it several times and 2 compressors in it still no go l called Tuesday and the guy I talked to said they didn't receive the invoice that said it needed replaced so when I asked to talk to a manager he hung up on me every time you call one person says one thing the next time the next person tells you something different and they don't let you talk to anyone above them they put you on hold and let you stay then after so long you get a busy signal we're just don't know what or where to go we're trying anything to get this settled thanks bob

I bought the washer and dryer on Black Friday and the dryer never worked I have had 3 repairman to come out and fix it but they could not fix the unit one repairman order the wrong parts and the other one made the comment that I should have gotten a cheaper unit because those are easy to fix so almost a full month later the dryer doesn't work and I am out of a $1000.00

LG Dishwasher caught on fire and we caught it in time before house caught. LG told us as it was a little over a year old they would repair. LG then said they could not find anyone to service the dishwasher and they would give a 15% discount on next dishwasher. What a joke of a company and why would I ever want another product than can kill me. I love the 10 year warranty tag on front. Good unless we can't find someone to fix it.

I bought my fridge 27 January 2015. June 4, 2019, the compressor needed to be replaced Part was ordered that was installed 28 July. Meanwhile I had to rent a fridge. Total was $1237.47

10 November 2020, the unit was not making ice and freezer was not freezing. 12 November a new evaporator unit was ordered. 23 November the new evaporator was installed. Total $990.00

15 January 2021 the unit is not making ice and freezer not freezing. The repair tech has Covid so won't be available for a while

I have called LG customer Service 3 times and have been disconnected every time.

So I have already spent almost $2200 on repairs and still have a broken fridge

Suggestions?

I called to trouble shoot a dryer issue.

I recently text and email about an apt. I did not make an apt.
The number on the email I can;t get through on. Hold, busy hold.

I call lg cusomer service its a phone maze end up the wrong place.
Finally call bak, asked for the phone number I was called back on.

Than transfered me said he woulds help but disappesred. Very rude rep.
Bussiness det gave me the wrong number to call!

The display panel has warped and cracked from high heat . This will be the 3rd time I have submitted a complaint. I have an extended warranty and was on hold for over an hour! Not good customer service.

We originally called on December 26th as we went to turn our tv on that morning and it did not switch on. There were lines all over the screen. when we first called, we were told to send in some pictures online but the line got cut off, so we called back and waited on hold for quite some time and then when we got through to somebody they told us to contact a technician close by to us. He gave us their number and we called the technician only for the technician to tell us we're wasting our time- LG won't cover it and go and buy a new tv. We then called LG back again and waited 30 minutes to get through, once again to be given 2 other numbers of technicians near us to call- we called one who told us they only fix washing machines and then the other who did not answer, we left a message but they did not return the call. We tried them again on sunday but nothing. We then called back on monday and once again was given a number of another technician to call- we tried once again and they told us they would charge $125 to come and look at the tv and that LG would not cover it. As you can imagine by this time, we are very frustrated. Once again we contact LG, sit on hold for 25 minutes, once we get through we insist to speak to a supervisor and were put through to a lady called Donna who was very helpful. She arranged for a technician to call us and set up a time to come and see the tv when we were free. 30 minutes later I received a call from a lady at that company asking me to send the pictures of the tv before midday, it was 11;20 so i rushed back from the store to do so and then an hour later, her technician called me -was extremely rude, told me i was wasting my time, he was closing the case himself that it wouldn't be covered by LG and to just forget about it. I couldn't believe this service and the way we were being treated at this point. LG had still not even seen the tv. The frustration was beyond me and once again i had to call back LG, wait on hold, ask to speak to a supervisor, luckily was put back through to Donna who kindly apologized on behalf of this very rude man, and tried once again to contact another technician and set them up to come and look at our tv. A couple of hours later, I received a call for said technician asking me to send a picture of the tv and that he would forward it on to LG technical team and let me know if it will be covered. This was on Tuesday 29th January, I sent the pictures straight away and heard nothing back. I since called him back 4 times and left messages and text him but no response. Today Jan 6th I called LG and was told, your tv is not covered as it's physical damage. At this point I am disgraced by this customer service. By such a huge company, the time and effort my partner and i have endured to get a response for our tv is unacceptable, not to mention the rude service from staff, back and forth, wrong numbers. It is utterly unbelievable. We have 3 more LG tv's in our place and we will never purchase again from LG after this experience as its truly been miserable. We will also be sure not to recommend them. Meanwhile they refuse to cover our tv even though it's only 9 months old as they say its physical damage- yet has been in he same position on our wall since we purchased it.

I bought a new LG LSXS26326S Refrigerator on 5 November 2020. It stopped cooling on 27 December 2020. The first appointment I could get was 5 January 2021 and he couldn't fix it because the controller board is not compatible with the new compressors and the controller board is back ordered. The compressor failed right after LG settled the class action lawsuit for failing compressors. They have clearly not resolved the problem.

I have already sent my complaint to LG more than 2 weeks ago and have not heard anything from LG concerning it. I am greatly disappointed!

I researched the TV options and was concerned about side viewing. I went to a "chat" and the woman who took the chat told be that th specific LG TV I was looking at had the IPS (?) not the V system. I specifically did not want the V factor as it was not as good for side viewing. She assured me it did not have the V but had the system that I beleiive LG perfected.

Of course I bought the TV . After buying and setting it up, I have learned, to my disappointment, that it uses the V system. As I said above, I am upset about being deceived and lied to.

Steve Goldenberg

i tried calling customer service. could not get theough hone maze. wrong . place, disn;t get my info.

when i got a rep. couls not understand English. i tried twice talking to him, couls not understand him.

teied compliant web site could not take my info. it s impossible to get either phone or onlune to take my inf online is very conplicated and coded.

I purchased a brand new LG wash machine from Lowe's with the extended service warranty. My wife and I just purchased our new home and within 35 days of purchasing the washer for the home, it floods my house and garage that still contained a majority of unpacked items. I reached out to Lowe's first just to find out that I was 5 days passed the store warranty. Now I had to reach out to LG for the extended service warranty. They set me up with A&E services to come out and inspect the washer but couldn't get anyone out for a few weeks. Then they cancel three separate times since. I called LG back asking for a supervisor and was promised to have a technician out yesterday. Then I get a message saying the new appointment is on the 28th of December followed by another message immediately moving it back again to the 29th. It has cost me over $1000 to get the worst experience of my life with this company and now it ruined my personal property and continues to cost me weekly just because now I am forced to go to the laundry matt.

Bought an air conditioner as it was labelled as being able to cool to 60 deg F. Installed the air conditioner and it would not cool below 66 F. Called service and they sent someone that could do nothing to the air conditioner but say it was running. Placed a mercury thermometer against the intake and determined that the air conditioner was shutting off at 66F. Called service again but stipulated they needed to send someone that understood the problem and would be able to fix the issue. A few days later they called me and told me "there is no person in the area that can fix the air conditioner so I needed to pack it up and send it back", they would send an authorization number for the return. 3 weeks later no RA number, called and texted, no number. Finally got to someone and they said that the complaint had been coded incorrectly and that the return was cancelled. They would recode and the RA number would be provided. Waited two weeks no number, started calling and texting again. Finally talked to a rep that said I need to call the RA dept to resolve. So I started texting, emailing and calling the RA department. Today the RA department has sent a text stating that the case was cancelled and to call customer service if there were any questions. Called customer service and talked to the air conditioner person who could see all the communication but could do nothing to help as they explained that the only person was the RA department and they cancelled the return because they never received a DRN number, which eventually was explained by the customer service rep to be a Defective Return Number. When queried as to how that was number was obtained, the customer service rep said it was provided by RA department and transferred me back to that department (remember this is the same department that texted me the case was cancelled). Waiting on hold now. Last time I was transferred to this department, the call was dropped.

I purchased all my appliances 10/20/16 my compressor stopped working in september of 2018 took about 3 weeks to get it fixed and it still isn't very cold and after they fixed it my ice maker never worked again now the dishwasher is rusted inside and my microwave door handle broke off about 2 yrs after I had it, I had my original refrigerator for 15 yrs and didn't have one issue

We are under warrenty period. purchase on 15/12/2019. Display board is not working and it gives abnormal sound. Technician from service center found that there is a water lekage in side the board. It is manufacturing fault. But service center considerthis as our usage fault. We donot have any more trust about this item. So we request to replace this refrigerator.

5 servicemen came out at first I was just smelling burnt wires, the first said it needed a part, part came thru mail, he never came back or called, next one two guys came out, in kitchen talking among themselves, open it up closed it, outside talking for a long while, they went back to station and reported problem solved, they did nothing, next guy came out took all insides out, motor, etc., kept it for weeks, brought it back said it was fixed, I didn't use it right away, there's only me and husband, I usually wash them by hand, brother said I should use it, had three days worth of dishes in it, because I forgot to run it, 3rd night turn it on, sent in kitchen smells burning wires again, called again, said they were coming monday, I call they said between 8 - 12, 12:15 I called, said they weren't coming until the 18th, I was calling to see what time, on my way out went thru kitchen, dishwasher was running, they started it from the office, this time it was smoking and smelling like burning wires, I unplugged it, got all the water out and waited for the 18th to come. Technician came took door off, and it was burned inside and plastic was melted, said he would report the fire, he went back and stated dishwasher was working, been calling everyday except thanksgiving day for repair, sending me from one person to the next, was on the phone all day today, getting hung up on, telling me im at the wrong office, transferring me to someone else, went thru 5 people today, after being hung up on, put on hold until they hang us, last women said she would put in an order today and said she was sorry for everything I have been thru, this dishwasher could have burned my kitchen up if I had not caught it in time, I need some answer and someone to look into this problem, phone number [protected].

My LG dishwasher started on fire today 11/18/2020. We were all so scared. We were eating dinner when we smelled something rubbery burning, I thought maybe I left something on. I ran to the kitchen, too my surprise the whole kitchen was full of smoke, it was coming from the front panel.I immediately unplugged it. I didn't realize how common this was. im highly upset.

My LG dishwasher has been giving off a plastic smell lately I really did not think much of it. Then this morning I noticed that the breaker was popped for my dishwasher. I did a load of dishes this morning and noticed smoke coming out from above the dishwasher below the countertop. The smoke stopped and then later on there was a pop underneath the front of the dishwasher under the right side. The breaker popped again as a result. Luckily I was there watching the dishwasher as it ran.

We are waiting for repair of our fridge since 17 October 2020. It was bought in 2014

We purchased an LG refrigerator from Best Buy a few years ago

We now have BLACK MILDEW on the door seals. This should not be happening
I have never had any mildew on any refrigerator door seal
I want someone from LG to come and look at this serious problem. A>S>P>
I am concerned about a health issue with mildew. Do I have to call the N.Y.C. Board of Health to check out the MILDEW