LG Electronics

My name is Marla Esty, with claim number [protected]. I purchased a 55" LG TV about 2 years ago for a Christmas gift. Because the TV had a damaged screen, a LG representative came to my home to repair and set up the TV. On Saturday, Nov 16, the legs on the TV broke and it feel off the top of the wooden entertainment center. It fell on my 15 year old dog and broke the TV to the extent that the screen is cracked. I called LG that day. I took pictures and sent to LG as requested. On Wed Nov 27, I received an email saying someone would be at my home on Thanksgiving Day. I left a message to state I would not be home, but to please call for another schedule time. I called everyday for a week, with no answer, leaving a message every day and no one every called. I called LG add they had Tim Shin email. he asked for pictures of the broken legs, but I have never heard more from him. I called LG on Dec 4 and they were to have someone call me about repair or replacement. I have still never heard from anyone. The TV worked fine until the legs broke and it fell. It is my believe that the plastic legs are just not strong enough to continually support the weight of that big TV. Are you going to contact me about the TV?

I called LG over 2 months ago because my less than 2 year old refrigerator stopped running...it ended up being one of the compressors which is a common theme with LG it sounds with reviews online. when I bought the refridgerator it was great and ran very very quiet which we looked for in the purchase because my house is small and the kitchen is right by the great room. we purchased the LG dishwasher which is also no noise when running and a new LG stove. after the compressor was fixed and since the fridge has been running very loud...no matter what cycle you hear it in any part of our home when its running. the tech who fixed the compressor has been out two times stating we have to deal and accept or work with LG to resolve. my call on 11/27/19 I thought we were getting somewhere because Steven told me LG was calling for reports from tech and that this would be escalated up to another department to get back with me within 2 business days to give me options. Well as of today no call and no resolution...I call back and get Zen which is now sending another tech to the house to look at fridge to fix and she stated if noise is normal to LG nothing will be done...this is unacceptable...we spent well over 2000 for the refridgerator and now after only 2 years old we have to accept a loud running unit because of an issue LG had with compressors. if this fridge ran like this when I bought it the unit would have been returned in the 30 day time frame I had. if this is normal running then I can't imagine sells would be or are good for these units. it would be nice other than the day to day reps to call me to discuss how LG can fix this. I should not have to accept a very loud running unit due to the faulty part of LG.

#RNN191213010634
Initial call about 2 months ago
Tech from Brookmill TV and Appl out to fix compressor
called Brookmill back twice after to come out and they did with no fix
called LG 11/27/19 and spoke with Steven which I explained above
called 12/13/19 and spoke with Zen and she is sending yet another tech out to look at fridge (another company than the first)

Thank you.

Shannon Adams-Maraldo
[protected]

I complained sequentialy four times over ten days but nobody respond from repair team and one came with lots of efforts, took money without repairing the product. Worst serive in electronics, i have ever seen. It is better to repair outside without such high cost and incompetent engineers. LG has very bad services comparative to other companies in market.

I've had my LG Front Load Washing machine model WM3670HWA since August 2018. I absolutely hate it. It's been ruining my clothes. It looks like bleach stains! I don't even use bleach! I've had to throw away numerous clothes and towels! I understand the newer models of washers have the eco which produces a lot less water instead of the older models which fill the tub. I also know that using too much detergent can cause the spots. I barely use any because of this and do use the HE Tide as notied in the manual. My clothes don't smell like it was just washed (they smell like nothing), and I'm even afraid to wash at this point. I as well This has been going on for at least 6 months in which I should of notified you sooner. I do have to leave the door wide open to avoid the smell. I do use the affresh for Tub Clean as well as it says in the manual. Speaking of manual, I've read it a dozen times seeing if I'm doing something wrong, and I'm not. I even use the water plus and extra rinse but still horrible results. I also clean the drain pump filter and all that is recommended in the manual. Having someone come out is useless . I know of 2 other people that are having the same issue and have had someone come and nothing with no results. At this point I have to buy a new washer and I will not be purchasing an LG. I'm thoroughly upset about this and the fact I've spent $905 for a machine that is ruining my clothes! I am requesting that someone in Management respond to this. Thank you! Susan Bing, [protected]@comcast.net

Case #cnn191113992

I bought LG model s j a y for soundbar with subwoofer, after about a week the subwoofer wouldn't power up when I plugged it in so I took it back to the store that I got because it was less than it was only a week later then I had it for 2 weeks that's the one that I returned and got back I had worked for 2 weeks then the same thing happened subwoofer went out so we kept calling and they said don't take it back to the store we will fixing better and everything so just send it in and we'll send you do you say packaging and postage for FedEx and they got my package approximately two and a half weeks ago approximately the 31st of October probably before that like the 28th but anyways I keep calling the person that the credit card be used to buy a cat calling and they lied to us give us a fake tracking numbers, and the runaround first it was will have it back to you in a week so I called after 10 days and they had said that I just got in the warehouse they received it a week ago but we just got in the warehouse and we're overbooked but why would she was in 15 days for sure so 15 days gets here I call him up they won't let me speak to the management or the supervisors and finally get a hold of one I called back I finally got older but wiser and you wouldn't give me his name and anyways they still have after 20 something days they have my soundbar and they couldn't even fix that is it good to order parts in a warehouse where they make the items now if you tell somebody that you're going to have it back in a week you don't deliver and then 10 days and don't deliver and two weeks and so on and just a little add on to the story I called him multiple times for packaging and postage to send it and it took them about six weeks to get that to me so I was actually I'm still out of my soundbar that spent $200 on and their warehouse and I just keep getting the runaround about how it's in this department or waiting for a part UTC they have the complaint under neuter a phone number along with that number I don't and I don't know but if you give your company is giving out fake tracking numbers telling people can send to and it hasn't went through sent a week ago hasn't been sent if I was you I would never in a lifetime buy a package or a appliance from this company only because of the customer service I didn't even expect this not when they told me over the phone and be back in a week stay away if you're not already invested in them

having bought a tv from argos 5 months ago it started to have flashing screen so i took it back to argos who said to contact LG thay then sent an email asking for photos and video of every angle of the tv taking the photos with my phone at the lowest settings these photos were to larg to email even though it said sent after 3 days i had no reply so emailed again to be told thay had not recived the email once again i sent each photo again plus video to be told the angle of the tv switched on was not the correct angle it was a VIDEO NOT A PHOTO! once again i have sent another email with just the video it hase now been over a week trying to get LG to collect the tv for repair under the warenty i have asked for a program to make video or photos smaller and what format LG need to be able to see it in no reply if this happend to any one older or with less tec know how thay would have given up i personaly have never had such poor service from any company before as i am with out my second tv i am going to have to pay out to buy another make and report LG to trading standerds £119 may not be a lot to you but it is a loss to me the person on the phone was realy nice but had no way to contact the email side or the repair side of your company

Dishwasher was running but noticed bad smell, 11/03/2019. Turned it off, and our rack is rusting by the way as well. Purchased April 2014. Ended taking panel off pretty easy to do and noticed that same burnt wires on control board, as many others have complained. Obviously LG knows this is an issue, there are way too many ones that are doing the same thing. Mine specifically is an LG direct drive LDS5540ST. I guess my main issue, aside from the fact that it is a faulty product, is that it is dangerous. A fire can happen, and someone in worst case scenario could die. I expect nothing to be done, but will share my complaint.

Model# LW6017R, Serial # 810TABNDJ621, Case# CNN190916973084.

LG has failed to honor warranty. Product stopped working after almost five months. LG keeps adding more requirements; such as, upload serial number and model number (done) mail in serial number and model number (done) upload copy of receipt (done) upload copy of receipt with serial number on it. (Purchased on Amazon - didn't have one) Upload copy of receipt showing A/C was brand new. (Look at purchase price - duh! $202.24 receipt submitted- didn't "say" new but was purchased new). Shipping address is different from billing address, we need to know why. ( I purchased unit for my SISTER, who incidentally has cancer and had yet another surgery) We need to know the relationship of the person you got the unit for. ( LG reps are real bright folks. See above answer. Incidentally NO YOU DON'T!). Why was unit shipped to a different address? ( just address the warranty please)

LG has thoroughly upset me yet again.

LG Smart TV broken down twice.
I bought an LG Smart TV in Portugal for €900 (on sale). Because our house construction was delayed, the TV remained with the retailer for about 10 months. Around 7 months after taking delivery, the main board had to be replaced - it was covered under the warranty. Now the wifi and fixed internet do not work intermittently. LG took away the TV and I had no idea what is going on. Then about a week later I get the quote. €366 (plus I assume the original €43.05) to replace the main board again - the third board. And an LG supervisor has confirmed that if the board goes down again after 2 years I would have to pay again. Incidentally, I have a Samsung that still works perfectly after 10 years.

Bought the product eight years ago. After eight years system developed a leak. All refrigerant gone. Not cost feasible to fix it. I was sold this unit on the premises that with it's axial flow compressor, this machine will last a long time. That wasn't the case. In my experience LG refrigerators are junk. I'll never buy another one again. And I"ll be sure to share my experience with all my family and friends...

The biggest mistake I have ever made was buying all new LG appliances after a power surge destroyed all of my old appliances. My 5 year old refridgerator has failed. The compreesor and computer board are bad. Your cusomer service and repair department are horrible and i am telling everyone I know NOT to by anything LG makes. I am also going to contact Home Depot and advise them not to carry your products anymore. I am totally disgusted and will make it my mission to tell as many people as possible what poor quality products you make and how horrible your customer service is. I wish I could afford to trash all 6 of my LG appliances to save myself the aggravation of dealing with your company in the future.

Theresa Berry
[protected]

Mainly customer service. NEVER EVER EVER EVER buy an LG refrigerator or truly any LG product. WORST WORST WORST customer service. My mother was told she had until a certain hour to cancel her service appointment and no one answered a phone to cancel so they refuse to refund $125 service fee. WHO the heck does that? Kept saying you cancelled same day so no refund. Kept telling the first gal and then her supervisor we tried the night before as told to us we could You all never answered a phone. Someone should have answered he says. Wow, you hire only the best there. Of course someone should have answered but didn't for nearly an hour. Then, it finally rang and poof, you are closed and it hung up on us. ZERO customer service. Sorry, we won't refund. Ok, here is the first slam against them. Mom spent a lot of money and its to bad she did. The ice maker freezes due to its design. Beware

I have been going in circles for almost 2 weeks attempting to remedy a "burn in" issue of a LG OLED65C7P TV of which the LG OLED specialist acknowledges the damage by viewing photos I submitted. I only had the unit less than 15 months (the damage was becoming visible at about 10 months) and I did not have abusive viewing patterns other than watching a couple news programs on a daily basis for 2-3 hours. I have since resorted to watching news programs on my IPad to prevent further damage.
Last Saturday I was told by a LG telephone support individual that a service technician (a name was given) would be contacting me in 3-5 business days to schedule replacement of my screen at no cost to me. After not receiving a call I contacted LG again (3rd call and several emails) only to be told, that was incorrect and they need a digital copy of my purchase receipt before presenting my options. I sent it and the OLED specialist tells me (in summary) they would not cover repairs due to my inquiry being beyond 12 months and that the EBay vendor was not an authorized LG dealer. Simply because they sold product on Ebay.

Well, in fact the vendor, World Wide Stereo.com IS a major authorized LG dealer in the northeast and I was hoping LG would be a bit more accepting being it had only been 15 months. In summary, I can't believe I spent $2200 for unit that was fault free for 10 months. In reality, I paid $220 a month for the use of a OLED television! If I had known I was experiencing a permanent burn-in issue at 10 months I would have reported it. I thought it was a temporary image issue and would eventually remedy itself.

This was my first and last LG product. Being I am now retired and on a limited income, I can't afford to have it repaired or replaced. Simple enough...buyer beware!

I purchased subject refrigerator in 2017 because it appeared to have features I wanted in a new refrigerator. The refrigerator has the following problems:

1: The plastic door located on right had exterior door which is made to open with push pressure kept flying open every time I opened the main refrigerator door. A workman came out and replaced the door, but it still flies open.

2. The air filter cover, which is supposed to come off easily with a twisting motion will not budge. I have tried multiple models in a variety of stores just to make sure I am doing the right motion and they all come off easily and without any effort. I have spent much more time than is warranted and, no matter what I do, the cover will not come off - it is as if it is glued on. Your illustrious customer service people have offered lots of crazy recommendations, from lightly tapping the bottom, to using a knife to pry it off, to using dental floss around the edges. Needless to say, the cover has not budged and your useless electronics keep giving me an annoying alert to change the filter, which I cannot do.

3. The electronic panel on outside of door is very unresponsive, especially the ice cube selector I have to hit the buttons at least 15 to 20 times before they respond when I want to change from cubes to crushed.

4. Last year the refrigerator started making loud noises (it was under warranty at the time). I was told to empty the refrigerator and let it defrost completely and then to refill. Do you know what happens to food when you remove it from refrigerator long enough to defrost? The food spoils and gets ruined!

He then told me he was going to email me some direction to make some sort of change to keep refreigerator from doing whatever it was doing. However, he never sent them.

A second call to your customer service got me a person who promised they would send a technician out to check the problem with noise, as well as the immobile filter cover. Again, I never received even the courtesy of a response to tell me they were not coming.

In the meantime, there is obviously something wrong with the system. All the food in my freezer constantly is covered with frost and never defrosts. It does not turn to ice, but just a thin layer of frost which tells me the food is defrosting and then refreezing, which is actually dangerous because that is when bacteria can form.

Your refrigerator is the biggest piece of junk and I will never buy another LG product. I will also never pay a technician to come check it, which is what your group "offered" me as a solution. I will just use the piece of junk until it either falls apart (which I expect it to do in a year or two) or I sell my house and leave it to the unsuspecting new homeowners.

I really appreciate that when you do a search for LG, the primary link is to your beautiful, modern office campus. It is so nice that you put precedence on your offices and image before the satisfaction of your customers! I anticipate it will come back to haunt you because if you keep selling inferior products without acceptable customer support to correct issues, you will soon run out of customers and - I'm sorry - but your beautiful offices and campuses will no longer be of any use to you because you won't have the funds to maintain them.

Go back to Korea, where people obviously accept inferior product.

My refrigerator has stopped working after 10 months of owning it. The customer service rep lied to me, I took off work because I was told someone would come to my house and they never showed up. I now have to wait 2 weeks for a product to ship, even though they didn't come to see what's actually wrong with my fridge. I have a family to feed, and now have to buy a fridge to hold food while this company orders parts with no urgency. The worst experience I've been through. Hundreds of dollars worth of food ruined and now hundreds of dollars spent buying a new fridge and food. Worst company ever.

I am a customer and user of LG products. I believe in the high quality of LG products. On 30th September 2019 I called LG Malaysia Customer Service operated by the above named company. I had an issue with my LG front-load washing Model F2514DTGE Serial No: 604KWXD20922 that I purchased on 15 October 2016. The machine would not operate even the power is on. Earlier, I checked with the LG phone app SmartThinQ and the machine was diagnosed to be working fine. But somehow the machine would not operate. Two LG technicians came to my house on 2 November 2019. After a couple of minutes looking at the machine, an LG technician who is called Roy told me that the water-pump part need to be replaced. I asked him how could he knew that the part need to be replaced by just looking at the machine. He answered that he had been doing the job for years. Surprisingly he already brought a new water-pump part with him. When I asked him how much will it costs me, he told me that the new part costs RM280 and on top of that I have to pay RM100 for labour charge. I told him not to replace the water pump part yet as I wanted to confirm the warranty and whole cost with LG Customer Service first. Roy told me even if I would not have the part replaced, I have to pay RM100 labour charge to him. He told me that RM100 is the minimum labour charge. Of course, I refused to pay without re-confirmation from the LG Customer Service. We argued and eventually they left. I then contacted LG Customer Service through another channel by its listed whatsapp number. It took them a few days to finally told me that I have to pay only RM280 inclusive of labour charge to replace the water-pump part. The same Roy the technician came again alone on 8 October 2019 and replaced the water-pump part. But even after he replaced the part with a new one, the machine still would not operate properly. He then made a thorough checking on the out-going water hose and found out that it was stuffed and clogged with socks. I am writing this complaint to you since I could have been over-charged by the LG technicians and extortion of labour charge. I also think that the water pump part might not need to be replaced in the first place if the real issue of clogged hose had been properly identified. I suspect that many customers had faced or could have faced similar issue. I also would like you to investigate if LG Electronics (M) Sdn Bhd conspires with its technicians to falsely sell more parts and impose over-charging on labour charge to LG's customers.

Gentlemen/Madam
I am a female, age 77, born 7-27-1942 therefore very careful on how I spend my limited funds. As such, I am very careful how I handle items like the failed headset.
On March 6, 2018 I purchased the above listed LG product from Amazon.com, order # [protected].
I totally enjoyed the headset as it allowed my to better hear and understand conversation on the telephone.
In August, 2019 the headset quit working. First one side and then the other shortly there after. This was very distressing as I depended upon the headset when talking on the telephone.
The return policy was only one month from date of purchase so I have no recourse but to appeal to you for a replacement. The failed unit looks new and is in the original box should you request to inspect it. I will be happy to ship it to you.
Please help me.
Sincerely,
Shirley M. Piellusch
6653 W. Broadway Street
Lake City, Michigan 49651
USA

I purchase a LED TV on 25 July. 2019, delivery on 29 July. 2019, and found the LED panel display issue, call for CS to arrange an on site testing, and finally the engineer report the TV had technical issue, and will give me a band new TV replacement.

Service invoice date is 9 Aug 2019, but till now, 2 Oct 2019, CS keep replay me they didn't have any stock can replace, I had watch a broken TV over 2 months, and that is a 2019 model, 49UM7400P, how come a new model will out of stock over 2 months.

I'm very disappointed and angry for LG Hong Kong, I would no longer to wait for the replacement, i need a refund right now, and buy another band, at least i can watch a fully function 4K LED TV.

I purchased Ref. LS344DBGL invoice 758164 dated on 21-10-17 and I was on travel so I sent Cargo company to take it from store of LG and then cargo to EGYPT and I didn't open because of travelling and when I opened I found different Model LS292JDHVL after review Cargo invoice no. 1018 is the same as taken from LG store written on REF. cover, so it is mistake from LG store.
Really I am disappointed and loosing many because I fabricate the kitchen based on LS344 dimension not LS292 .
Kindly correct this mistake from LG store as suppose to be onset and appear in inventory and I need LS344DBGL as I purchased and paid.

I ordered this product on 9/16 and when I recieved this product it was damaged. One of the ear pieces was busted off. I tried to find out how to contact someone through a phone number with no luck. What is the procedure about getting a replacement? Do I send it back to the address that is on the package? I really need someone to contact me and let me know what to do so that I can get replacement