LG Electronics
reviews and complaints

I called 1-800 customer service line about the pullout drawer in the freezer compartment. The drawer only comes out part of the way so
you cannot see to the back of the drawer but even more annoying is
that the ice bucket cannot be removed because the front of this drawer
is about 1/4" inch too tall. And there is a double stop. In order to get the ice bucket out or to see the back of the drawer I have to use both hands,
lift the drawer over the stop to bring it forward and back over so the unit will close. Customer service said this is a "feature" of this unit. Really? What were the engineers thinking? Do you have a replacement unit without the double stop? Went to Home Depot to examine the other LG models and all of
them pull in and out without a problem. Or how about an ice bucket that
is not so tall? That would be a help. Purchased 11-18-19
Eloise Stierman
2050 Pine Ridge Ct Unit G
Grafton Wi 53024
[protected]
[protected]@yahoo.com

We bought a Reridgerator from you about 3.5 years ago. close to $3K. At thanksgiving it was not working correctly. We called and were told it as under warranty they would get someone out same day or close. It ended being 10 days. We lost food. the tech from you warranty company came out and said this had history of bad compressor and replaced it. but said he wanted to replace a few other parts just in case but they had to be ordered and delivered to us. he said he be back in a few days. appointment was scheduled 2 weeks a later.! so another day off work. they contacted us a week later to confirm our apt for friday dec 20th 8-5! so means i had to take another full day off work. on thursday the 19th we called to see if they would narrow it down they would not but confirmed our apt. this morning they texted and cancelled our apt. ! after going back and forth with LG and warranty work people sounds like their technician quit. they were unwilling to send someone else even if they had to drive. we were told it would be rescheduled for 3 more weeks on jan 14th. keep in mind this is our only refridgerator and works partly. they were unwilling to move otehrs to fit us in. i hate that that would happen to someone but we have waited almost a month and not 3 more weeks. if this is the type of Service i can expect from LG then this will be last product of any kind i buy from your company. the warranty means nothing. on top of that our door is peeling. we only use warm water or maybe windex. the tech told us that LG will replace it we called and were basicly laughed at. i honestly do not expect anyone to contact us to make this right. in this day and age no one cares about customer service.
this is under my wife Traci Smith. her cell should pull up all our records and issues. [protected].
i am asking that someone look into this today and get someone out here next week to finish this job.

Service receipt KOLGWM251119F003 Ka ) ndy service center

a) Service center telephone numbers never answer. 0815708709 and 0815708708
b) Service center receipts are completely wrong, Name, Address, No model number, No serial number
c) Contacting service center through out let did not solve the issue
d) Several mails send and no reply,
e) I need proper service report to claim this amount from electricity board.
f) Abans service is not professional and even management is not taking any interest
g) If your service center can not write proper service report what we can expect from you.

We bought LG F4J6TNP8S 8kg washing machine in August 1, 2017 with 1 year manufacturer warranty and paid 275 aed extended warranty to Carefour. 2 months back we started to have issue with washing timing . Instead of 36 min it was washing 3/4 hours and instead of 1, 15 min it was washing 4-5 hours. We called to UAE LG service center 80054 and was sent Technitian Mr. Ali to fix it. He arrived and fixed something and informed if anything to contact them. So we washed the laundry and delay was 10-15 min which was communicated to him, after few weeks the problem was back and in addition to that the machine stopped spinning the laundry, in addition it started to give UE message. I texted to Mr. Ali in December 5, 2019 and he asked to register with 80054 again, which was promptly done. Mr. Ali arrived in December 7, 2019, checked the machine and said it the supervisor informed it can be taken to workshop after Carefour Approval. We got approval of carefour and washing machine was taken on December 10, 2019 and we were promised it would be delivered within 3/4 working days. We called to Mr. Ali many times and he said he is going to call his supervisor and it never happened . We called to customer service and they promised the service center would call us back which never happened. They told us to follow up with them through what's app, no results . On December 16, 2019 LG customer service and Al Yousef company mentioned that they didn't get approval from Carefour which was represented but AIG insurance company. We called to AIG and according to them they received email on December 15, 2019 when we filed complaint and according to their records the motor of the washing machine was changed when machine was faulty first time, however first time when Technitian Mr. Ali arrived he just opened machine and fixed the timer and second time when they took the machine to the service center nothing was done as they were waiting for the approval . In one word - according to AIG records the motor was changed and in fact there was nothing done. And according to AIG they received complaint on December 15, 2019 and they replied back that if the motor was changed once (which never happened) why do they need to change again. Today is December 17, 2019 and we still didn't receive our washing machine back

I purchased this front load washer on August 24 2019, I've had nothing but problems with it and today is 12/16/2019. I paid too much money for this washer and have spent multiple times at the laundromat more these past couple of months than my entire life . And now I must wait more because of a lie told by the technician that it was fixed. Who does that All I want is a machine that works but instead I'm forced to go again to the laundromat

My name is Marla Esty, with claim number [protected]. I purchased a 55" LG TV about 2 years ago for a Christmas gift. Because the TV had a damaged screen, a LG representative came to my home to repair and set up the TV. On Saturday, Nov 16, the legs on the TV broke and it feel off the top of the wooden entertainment center. It fell on my 15 year old dog and broke the TV to the extent that the screen is cracked. I called LG that day. I took pictures and sent to LG as requested. On Wed Nov 27, I received an email saying someone would be at my home on Thanksgiving Day. I left a message to state I would not be home, but to please call for another schedule time. I called everyday for a week, with no answer, leaving a message every day and no one every called. I called LG add they had Tim Shin email. he asked for pictures of the broken legs, but I have never heard more from him. I called LG on Dec 4 and they were to have someone call me about repair or replacement. I have still never heard from anyone. The TV worked fine until the legs broke and it fell. It is my believe that the plastic legs are just not strong enough to continually support the weight of that big TV. Are you going to contact me about the TV?

I called LG over 2 months ago because my less than 2 year old refrigerator stopped running...it ended up being one of the compressors which is a common theme with LG it sounds with reviews online. when I bought the refridgerator it was great and ran very very quiet which we looked for in the purchase because my house is small and the kitchen is right by the great room. we purchased the LG dishwasher which is also no noise when running and a new LG stove. after the compressor was fixed and since the fridge has been running very loud...no matter what cycle you hear it in any part of our home when its running. the tech who fixed the compressor has been out two times stating we have to deal and accept or work with LG to resolve. my call on 11/27/19 I thought we were getting somewhere because Steven told me LG was calling for reports from tech and that this would be escalated up to another department to get back with me within 2 business days to give me options. Well as of today no call and no resolution...I call back and get Zen which is now sending another tech to the house to look at fridge to fix and she stated if noise is normal to LG nothing will be done...this is unacceptable...we spent well over 2000 for the refridgerator and now after only 2 years old we have to accept a loud running unit because of an issue LG had with compressors. if this fridge ran like this when I bought it the unit would have been returned in the 30 day time frame I had. if this is normal running then I can't imagine sells would be or are good for these units. it would be nice other than the day to day reps to call me to discuss how LG can fix this. I should not have to accept a very loud running unit due to the faulty part of LG.

#RNN191213010634
Initial call about 2 months ago
Tech from Brookmill TV and Appl out to fix compressor
called Brookmill back twice after to come out and they did with no fix
called LG 11/27/19 and spoke with Steven which I explained above
called 12/13/19 and spoke with Zen and she is sending yet another tech out to look at fridge (another company than the first)

Thank you.

Shannon Adams-Maraldo
[protected]

I complained sequentialy four times over ten days but nobody respond from repair team and one came with lots of efforts, took money without repairing the product. Worst serive in electronics, i have ever seen. It is better to repair outside without such high cost and incompetent engineers. LG has very bad services comparative to other companies in market.

I've had my LG Front Load Washing machine model WM3670HWA since August 2018. I absolutely hate it. It's been ruining my clothes. It looks like bleach stains! I don't even use bleach! I've had to throw away numerous clothes and towels! I understand the newer models of washers have the eco which produces a lot less water instead of the older models which fill the tub. I also know that using too much detergent can cause the spots. I barely use any because of this and do use the HE Tide as notied in the manual. My clothes don't smell like it was just washed (they smell like nothing), and I'm even afraid to wash at this point. I as well This has been going on for at least 6 months in which I should of notified you sooner. I do have to leave the door wide open to avoid the smell. I do use the affresh for Tub Clean as well as it says in the manual. Speaking of manual, I've read it a dozen times seeing if I'm doing something wrong, and I'm not. I even use the water plus and extra rinse but still horrible results. I also clean the drain pump filter and all that is recommended in the manual. Having someone come out is useless . I know of 2 other people that are having the same issue and have had someone come and nothing with no results. At this point I have to buy a new washer and I will not be purchasing an LG. I'm thoroughly upset about this and the fact I've spent $905 for a machine that is ruining my clothes! I am requesting that someone in Management respond to this. Thank you! Susan Bing, [protected]@comcast.net

Case #cnn191113992

I bought LG model s j a y for soundbar with subwoofer, after about a week the subwoofer wouldn't power up when I plugged it in so I took it back to the store that I got because it was less than it was only a week later then I had it for 2 weeks that's the one that I returned and got back I had worked for 2 weeks then the same thing happened subwoofer went out so we kept calling and they said don't take it back to the store we will fixing better and everything so just send it in and we'll send you do you say packaging and postage for FedEx and they got my package approximately two and a half weeks ago approximately the 31st of October probably before that like the 28th but anyways I keep calling the person that the credit card be used to buy a cat calling and they lied to us give us a fake tracking numbers, and the runaround first it was will have it back to you in a week so I called after 10 days and they had said that I just got in the warehouse they received it a week ago but we just got in the warehouse and we're overbooked but why would she was in 15 days for sure so 15 days gets here I call him up they won't let me speak to the management or the supervisors and finally get a hold of one I called back I finally got older but wiser and you wouldn't give me his name and anyways they still have after 20 something days they have my soundbar and they couldn't even fix that is it good to order parts in a warehouse where they make the items now if you tell somebody that you're going to have it back in a week you don't deliver and then 10 days and don't deliver and two weeks and so on and just a little add on to the story I called him multiple times for packaging and postage to send it and it took them about six weeks to get that to me so I was actually I'm still out of my soundbar that spent $200 on and their warehouse and I just keep getting the runaround about how it's in this department or waiting for a part UTC they have the complaint under neuter a phone number along with that number I don't and I don't know but if you give your company is giving out fake tracking numbers telling people can send to and it hasn't went through sent a week ago hasn't been sent if I was you I would never in a lifetime buy a package or a appliance from this company only because of the customer service I didn't even expect this not when they told me over the phone and be back in a week stay away if you're not already invested in them

having bought a tv from argos 5 months ago it started to have flashing screen so i took it back to argos who said to contact LG thay then sent an email asking for photos and video of every angle of the tv taking the photos with my phone at the lowest settings these photos were to larg to email even though it said sent after 3 days i had no reply so emailed again to be told thay had not recived the email once again i sent each photo again plus video to be told the angle of the tv switched on was not the correct angle it was a VIDEO NOT A PHOTO! once again i have sent another email with just the video it hase now been over a week trying to get LG to collect the tv for repair under the warenty i have asked for a program to make video or photos smaller and what format LG need to be able to see it in no reply if this happend to any one older or with less tec know how thay would have given up i personaly have never had such poor service from any company before as i am with out my second tv i am going to have to pay out to buy another make and report LG to trading standerds £119 may not be a lot to you but it is a loss to me the person on the phone was realy nice but had no way to contact the email side or the repair side of your company

Dishwasher was running but noticed bad smell, 11/03/2019. Turned it off, and our rack is rusting by the way as well. Purchased April 2014. Ended taking panel off pretty easy to do and noticed that same burnt wires on control board, as many others have complained. Obviously LG knows this is an issue, there are way too many ones that are doing the same thing. Mine specifically is an LG direct drive LDS5540ST. I guess my main issue, aside from the fact that it is a faulty product, is that it is dangerous. A fire can happen, and someone in worst case scenario could die. I expect nothing to be done, but will share my complaint.

Model# LW6017R, Serial # 810TABNDJ621, Case# CNN190916973084.

LG has failed to honor warranty. Product stopped working after almost five months. LG keeps adding more requirements; such as, upload serial number and model number (done) mail in serial number and model number (done) upload copy of receipt (done) upload copy of receipt with serial number on it. (Purchased on Amazon - didn't have one) Upload copy of receipt showing A/C was brand new. (Look at purchase price - duh! $202.24 receipt submitted- didn't "say" new but was purchased new). Shipping address is different from billing address, we need to know why. ( I purchased unit for my SISTER, who incidentally has cancer and had yet another surgery) We need to know the relationship of the person you got the unit for. ( LG reps are real bright folks. See above answer. Incidentally NO YOU DON'T!). Why was unit shipped to a different address? ( just address the warranty please)

LG has thoroughly upset me yet again.

LG Smart TV broken down twice.
I bought an LG Smart TV in Portugal for €900 (on sale). Because our house construction was delayed, the TV remained with the retailer for about 10 months. Around 7 months after taking delivery, the main board had to be replaced - it was covered under the warranty. Now the wifi and fixed internet do not work intermittently. LG took away the TV and I had no idea what is going on. Then about a week later I get the quote. €366 (plus I assume the original €43.05) to replace the main board again - the third board. And an LG supervisor has confirmed that if the board goes down again after 2 years I would have to pay again. Incidentally, I have a Samsung that still works perfectly after 10 years.

Bought the product eight years ago. After eight years system developed a leak. All refrigerant gone. Not cost feasible to fix it. I was sold this unit on the premises that with it's axial flow compressor, this machine will last a long time. That wasn't the case. In my experience LG refrigerators are junk. I'll never buy another one again. And I"ll be sure to share my experience with all my family and friends...

The biggest mistake I have ever made was buying all new LG appliances after a power surge destroyed all of my old appliances. My 5 year old refridgerator has failed. The compreesor and computer board are bad. Your cusomer service and repair department are horrible and i am telling everyone I know NOT to by anything LG makes. I am also going to contact Home Depot and advise them not to carry your products anymore. I am totally disgusted and will make it my mission to tell as many people as possible what poor quality products you make and how horrible your customer service is. I wish I could afford to trash all 6 of my LG appliances to save myself the aggravation of dealing with your company in the future.

Theresa Berry
[protected]

Mainly customer service. NEVER EVER EVER EVER buy an LG refrigerator or truly any LG product. WORST WORST WORST customer service. My mother was told she had until a certain hour to cancel her service appointment and no one answered a phone to cancel so they refuse to refund $125 service fee. WHO the heck does that? Kept saying you cancelled same day so no refund. Kept telling the first gal and then her supervisor we tried the night before as told to us we could You all never answered a phone. Someone should have answered he says. Wow, you hire only the best there. Of course someone should have answered but didn't for nearly an hour. Then, it finally rang and poof, you are closed and it hung up on us. ZERO customer service. Sorry, we won't refund. Ok, here is the first slam against them. Mom spent a lot of money and its to bad she did. The ice maker freezes due to its design. Beware

I have been going in circles for almost 2 weeks attempting to remedy a "burn in" issue of a LG OLED65C7P TV of which the LG OLED specialist acknowledges the damage by viewing photos I submitted. I only had the unit less than 15 months (the damage was becoming visible at about 10 months) and I did not have abusive viewing patterns other than watching a couple news programs on a daily basis for 2-3 hours. I have since resorted to watching news programs on my IPad to prevent further damage.
Last Saturday I was told by a LG telephone support individual that a service technician (a name was given) would be contacting me in 3-5 business days to schedule replacement of my screen at no cost to me. After not receiving a call I contacted LG again (3rd call and several emails) only to be told, that was incorrect and they need a digital copy of my purchase receipt before presenting my options. I sent it and the OLED specialist tells me (in summary) they would not cover repairs due to my inquiry being beyond 12 months and that the EBay vendor was not an authorized LG dealer. Simply because they sold product on Ebay.

Well, in fact the vendor, World Wide Stereo.com IS a major authorized LG dealer in the northeast and I was hoping LG would be a bit more accepting being it had only been 15 months. In summary, I can't believe I spent $2200 for unit that was fault free for 10 months. In reality, I paid $220 a month for the use of a OLED television! If I had known I was experiencing a permanent burn-in issue at 10 months I would have reported it. I thought it was a temporary image issue and would eventually remedy itself.

This was my first and last LG product. Being I am now retired and on a limited income, I can't afford to have it repaired or replaced. Simple enough...buyer beware!

I purchased subject refrigerator in 2017 because it appeared to have features I wanted in a new refrigerator. The refrigerator has the following problems:

1: The plastic door located on right had exterior door which is made to open with push pressure kept flying open every time I opened the main refrigerator door. A workman came out and replaced the door, but it still flies open.

2. The air filter cover, which is supposed to come off easily with a twisting motion will not budge. I have tried multiple models in a variety of stores just to make sure I am doing the right motion and they all come off easily and without any effort. I have spent much more time than is warranted and, no matter what I do, the cover will not come off - it is as if it is glued on. Your illustrious customer service people have offered lots of crazy recommendations, from lightly tapping the bottom, to using a knife to pry it off, to using dental floss around the edges. Needless to say, the cover has not budged and your useless electronics keep giving me an annoying alert to change the filter, which I cannot do.

3. The electronic panel on outside of door is very unresponsive, especially the ice cube selector I have to hit the buttons at least 15 to 20 times before they respond when I want to change from cubes to crushed.

4. Last year the refrigerator started making loud noises (it was under warranty at the time). I was told to empty the refrigerator and let it defrost completely and then to refill. Do you know what happens to food when you remove it from refrigerator long enough to defrost? The food spoils and gets ruined!

He then told me he was going to email me some direction to make some sort of change to keep refreigerator from doing whatever it was doing. However, he never sent them.

A second call to your customer service got me a person who promised they would send a technician out to check the problem with noise, as well as the immobile filter cover. Again, I never received even the courtesy of a response to tell me they were not coming.

In the meantime, there is obviously something wrong with the system. All the food in my freezer constantly is covered with frost and never defrosts. It does not turn to ice, but just a thin layer of frost which tells me the food is defrosting and then refreezing, which is actually dangerous because that is when bacteria can form.

Your refrigerator is the biggest piece of junk and I will never buy another LG product. I will also never pay a technician to come check it, which is what your group "offered" me as a solution. I will just use the piece of junk until it either falls apart (which I expect it to do in a year or two) or I sell my house and leave it to the unsuspecting new homeowners.

I really appreciate that when you do a search for LG, the primary link is to your beautiful, modern office campus. It is so nice that you put precedence on your offices and image before the satisfaction of your customers! I anticipate it will come back to haunt you because if you keep selling inferior products without acceptable customer support to correct issues, you will soon run out of customers and - I'm sorry - but your beautiful offices and campuses will no longer be of any use to you because you won't have the funds to maintain them.

Go back to Korea, where people obviously accept inferior product.

My refrigerator has stopped working after 10 months of owning it. The customer service rep lied to me, I took off work because I was told someone would come to my house and they never showed up. I now have to wait 2 weeks for a product to ship, even though they didn't come to see what's actually wrong with my fridge. I have a family to feed, and now have to buy a fridge to hold food while this company orders parts with no urgency. The worst experience I've been through. Hundreds of dollars worth of food ruined and now hundreds of dollars spent buying a new fridge and food. Worst company ever.