LG Electronics

We bought a refrigerator two years ago from lg. It stopped working mid December 2023. They sent a tech out employed by LG themselves. Tech said he couldn't fix it. They got a third party repairman to fix it and he said that the first tech broke more on the refrigerator. He ordered parts and they didn't come until after new years. The third party tech said he ordered everything that could be replaced on this refrigerator. It didn't work so on 1/11/24 he sent in a report to LG and said it would be before Monday that they contact us. They didn't, we called them today 1/15/24 and they acted as if we were jumping the gun and needed more info from us. They finally said that they could give us and $1,100 store credit. The fridge we bought was $1,800 and the $1,100 wouldn't even cover the cost of the new fridge. We said that they needed to cover the cost as we are under warranty and not at fault. Finally they said they would give us enough to pay for the fridge but that we'll have to pay them to take away the bad one. I haven't had a refrigerator for 5 weeks and now I have to pay for their negligence? They also will not rush the shipping so we won't have a refrigerator for another 2 weeks. That's almost 2 months. Their service has been disgusting and the way we were treated was extremely disrespectful. Not to mention that we have no way of keeping food cold and therefore have had to buy meals every night from the store or elsewhere costing us much more than our regular food budget.

Purchased Home Depot 1/23/2023 on 12/8/2023 fan broke and stopped cooling fridge. 2 days for Texh to come out who didn’t bring fan part even though knew that’s what it was. Took 6 days to get part and fix it. LG customer service is terrible. Have called and chatted many times during this. This past week trying to request food loss. Getting complete run around. Becky never processed the claim, Maggie put me on hold for 40min when I asked to speak to a supervisor have been dropped from calls and chats repeatedly. One minute I qualify and next minute came customer service rep tells me no I don’t. There major appliance can’t even last a year b4 breaking down and they won’t cover the loss not to mention the 2 days I had to take off. Will never buy LG again. I’ve heard this from many people about all of their products. Buyer beware terrible products customer and horrible customer service. They stuff is so bad they won’t even cover it themselves or else they would go out of business. Filed a complaint w BBB and will hit all social media platforms h til I get a resolution.

I have a refrigerator that is barely 3 years old, that on Thanksgiving 2023 died, I lost HUNDREDS of dollars in food, meat and drinks. When I called lg to have it repaired I was asked to wait 3-5 business days... on the end of day 5 they still didn't have anyone to repair it and asked again to be patient with no time frame set this round. The representative was rude, the service is lack and apparently their products are horrible... no wonder they have such lengthy vague warranties that don't cover anything.

LG quality is terrible and they have sneaky warranty policies. Bought a fridge, the compressor stopped working after 2 years, repair cost $1000 and lost food cost, additional few hundred. LG customer support tells me warranty does not apply, because it was a returned item, I had no idea it was returned. Shame on them. It’s their and product it’s almost new, they should take responsibility and fix it. Not nice to stick a customer with repair cost.

2023.11.26 -- This complaint is about the heating time disparity between 2 microwave ovens I have used recently. One is the above inverter model from LG, rated at 1200 watts, purchased new just a few days ago. The other is an inverter model from Panasonic, rated at 1000 watts that has been in use for 2 years.

The standard I used to compare the difference in heating was a microwavable plastic pitcher containing 500 cc of room temperature tap water and the time required for both machines to heat 25°C water to 65°C when both microwaves were set at their maximum power levels. The results:

1000 watt Panasonic: 1':20", 1 minute and 20 seconds.

1200 watt LG ---------: 2':30", 2 minutes and 30 seconds.

It's obvious that the LG machine, which, as the higher power output wattage device, SHOULD have taken less time, instead required an additional 1 minute and 10 seconds, nearly double the time, to heat the same volume, same initial temperature, same container of water to the desired level. -- Both machines when tested were sitting at the identical free-standing location and connected to the same 120 VAC wall power outlet.

This disparity should not be!

I purchased an LG -A1 DD V3 F4V310WNEH 10.5 1400 spin washing machine from Currys online on 25/2/23, it developed an intermittent leak which I reported to LG on 10/7/23, it was passed to their Service Repairer and that an engineer would come on 17/7/23, no engineer attended, then given 4/8/23, then 17/8/23 no engineer turned up, having taken time off work, eventually an engineer turned up on 22/9/23, he could not find the fault, although the first wash I did after he left, the washing machine leaked. I contacted LG Customer Service and informed that a part had been ordered and the repairer would contact me. I received a text message from the repairer to say they would be coming the following day to repair the machine, to late for me to arrange to be home. I received an email from LG 7/11/23 informing me that the repair had been completed, I replied to the email letting them know that no repair had been conducted and received no reply, so today I phoned LG and 3 hours later and 20 phone calls, last one to the repair service provider and told my repair had been closed as the repair had been completed by a sub-contractor on 10/10/23, the part was sent to them on 29/9/23. given the phone number for sub-contract repairer - number currently unavailable. LG Repair service is so shocking, 4 months, I requested a replacement washing machine and told to contact Curry's, who said that they will replace the machine like for like, I don't have to have an LG as the model I have is an old model and not made anymore, all I need is to get an uplift number from LG, LG say that Curry's have to contact them for an uplift number, I have been back and forth and no further forward. I had an LG washing machine for 12 years which I gave to my son when he bought his own house in January this year, its still going, I will never buy another LG product, and don't know where to go form here.

On March 6, 2023 we had an LG service man come out and replace our compressor on the refrigerator. It was under warranty but we still had to pay $550.00. Repair took approximately 1 hour.

Move forward to Oct 26,2023, the freezer wasn’t freezing again, the ice maker wasn’t working again, so we contacted LG. One week later an LG repair man came out to see what the problem was.

He explained that the gentleman who came in March did not do the repair correctly and we’d been leaking Freon the entire time. He explained the last tech was fired for doing bad work and LG had received many complaints concerning him.

We paid for a service in March that wasn’t done correctly and was under warranty.

We were now charged another 553.00 when if it had been done correctly the first time, we would not have had this problem again.

We would like our money refunded since the problem was caused by a technician who didn’t do the job correctly the first time.

We paid for a service and didn’t get what we paid for.

Thank you

For some time now I have been without the round ice maker in my refer, it worked for about 9 months or so then suddenly quit and has not worked since.

Yes before you ask two things. First the filter was changed at the prescribed interval, each time purchasing the recommended LT1000P. Second the ice maker in the door is working and has always worked, I spent extra money to get the round ice because I liked it so much. But now you can have you refer back as far as I'm concerned and I will purchase on that works longer than just a few months.

Oh yes I did contact LG back Oct 17 2023 I was connected to a bright young man and we spent what seemed like an hour on the phone testing and re-testing everything about the round ice maker. The technician informed me that the unit that makes the round ice was defective and he would arrange form me to get a new one in the mail. He sent me this IP address so I could down load the necessary steps and software.

As of this date I have not received the new round ice maker or any other contact from LG. If this is the way you people do business I will let everyone know not to purchase you products, why because support is no exist.

Ed Galley

[protected]@twc.com

[protected]

I called LG when there was a problem with the clothes washer would not finish the spin cycle. I eventually was put in touch with a service person who took the information which included the model number and the age of the machine. He had me run the washer through a cycle and the same problem occurred.

He then told me it would be necessary to have a technician come. I agreed. I was told that they would take my credit card information and bill me when the repairs were completed.

The next day they put a hold on my credit card for $401.35. The next day the technician came. He told us that the machine could not be repaired because the parts necessary were no longer available. I called LG again and "Andrew" took my information and said he would send it to his manager to resolve my complaint for a refund.

Today I received an email "Repair Receipt" with a charge of $371.69. The receipt listed the "service fee" of $349.00!

I certainly agree that a nominal service fee can be charged. But given the fact that they knew or should have known parts were unavailable I should have been told that the minimum fee was $349. Especially since I can buy a brand new machine for $700.

Our LG dryer started to show the error code D80 which means air flow is restricted, I hired professional duct cleaner but error code was still snowing.

I called LG to set up out of warranty repair! They told me that diagnosis is $125 but I should pay the flat fee of $350 and if I need to repair that’s including everything! But if I decide not to repair and the person comes for only diagnostics, they promised me to refund the money minus $125 (diagnostic fee) . Technician came, checked everything! Only thing he could think of was lint has wax build up so direct us to clean but didn’t need a repair! So I called LG to ask for a refund! She told me that it will be refunded but it takes a month so I waited, but never got refund, so I called them back and they told me that because it was flat rate service, money will not be refunded! I spoke with supervisor, they did investigate our initial conversation with a representative and I . They confirmed that I was told by an agent that they will refund if I don’t repair! Out of warranty department requested billing department for a refund, they rejected! I submitted the claim for president, next day I got the text saying that because I agree to pay flat rate, I will not be refunded! Which I NEVER AGREED ON AND THEY HAVE CONFIRMED RECORDING ! Still haven’t got my money back and I submitted claim again and this time they IGNORED my email completely and they never reached out to me! I can’t believe a big company like this can SCAM people for small amount of money.

Good evening,

I am writing this email to express my serious dissatisfaction with your LG fridge and your authorised repairers.

I purchased my fridge less than two and a half years ago for $2,700.00 plus delivery.

I live alone and as a result the fridge gets minimal use and is in as brand new condition as it can get.

On Thursday last week the fridge stopped working.

My issues are as follows:

Your authorised service agent initially advised I should look to replace the fridge because it was outside the two year warranty.

When I refused on the basis of that I cant afford to replace a $3,000 fridge every two and a half years they then decided that, at that cost maybe its worth looking at repairing it.

I provided all the details they requested and then 24 hours later they requested a photograph of the model number. Simply because they couldn’t read an email properly.

Once they apologised they still could not assign a technician to just inspect it and get a diagnosis.

Fortnuately there is a second authorised repairer and they will be attending albeit at significant cost.

Notwithstanding this I consider that under the ACCC laws that your company is required to either repair the fridge for free or replace it at no cost because in this instance. Under those laws the product fails because it has not proved to be of acceptable quality and for a $3000 fridge freezer less than 2.5years this is not considered to be a reasonable life.

I am sure that you would agree with me and every other consumer that a 2.5 year lifespan for a fridge is not a reasonable life particularly given the immaculate way I have maintained and used the appliance.

This fact is supported by ABC News on abc.net.au where by they advise the lifespan of a fridge is generally between 6 and 13 years dependant upon price. I am sure, we agree that your product I purchased should be expected to be very much closer to 13 years than 6.

Further Choice magazine reported that 6 years should be the minimum amount of time you should expect trouble free operation of your fridge frezzer appliance regardless of the price or quality.

Samsung, your direct competitor have listed on their web site that consumers can expect between 10 to 15 years out of their fridges. This product I would consider to be directly comparable to yours.

As a final matter I have attached the ACL Guidance that clearly identifies you have a responsibility to repair my fridge at no cost to me or replace this item free. Notwithstanding the fact I have incurred significant personal cost already in terms food lost and the general cost and inconvenience of living without a fridge.

I have also attached a copy of proof of purchase to verify my statements as being true and correct.

I expect a reply to this email by 5:00 pm Wednesday 25/10/2023 so we can resolve this issue as soon as possible and I can have a fridge again.

Thanks

Steve Dwyer

Note this format does not support the loading of ACL Guidance in PDF format but I am sure you are aware of it and give me an email address and I can provide a copy of it to you if you are not.

Call made to customer service. The warranty only covers for technicians to come out an access problem. If deemed unrepairable there is no exchange for a new tv. With the last update sent out to tv it appears to have fried something in this tv. The screen does a screeching sound and the appearance on the screen is all messed up. The screeching sound os so loud it scared my children and hurt their ears and caused them to cry. Factory reset done three times. Doesn’t not fix it at all! This tv is only 2 years old and we’re out of $2000.00 on a tv. Apparently the customer service supervisor would not honor any kind of warranty. I’m not recommending this product to anyone! Piss poor made product! This happened this month October 2023.

I ordered a TV online. It was paid for August 17th and I was told it would be delivered by August 31st. It is now October 18th and the TV has not been delivered. In between this time, I have spoken to 10 customer service agents, 2 customer service supervisors, emailed the customer service department and went on the site to email the president. Nobody has given me a reason why the TV has not been delivered and they keep saying they will reach out to their delivery department. The 2 supervisors said they would follow up personally and get back to me within 2 days. Neither of the 2 got back to me. The email the president is a joke. I got a text from somebody named Alexis 9 days ago saying she was a presidential liaison and she would follow up. I heard nothing from her and a week later I texted her I would like the President to review my case. She said the President was too busy. I tried to call the number and it did not go through. I am not even sure Alexis is a real person. In my 53 years on this planet I have never experienced a worse customer service system than LG. I have spent over 6 hours of my personal time waiting in queues, writing emails, and speaking to non-responsive, ineffective employees. I HIGHLY RECOMMEND NOT PURCHASING LG BASED ON THEIR CUSTOMER SERVICE SYSTEM.

TV is six months old, it has been wall mounted the entire time. Today, 10-15-2023, suddenly for no reason, black lines appeared in the middle of the screen. LG support LIES and says it is impact damage and is not covered under warranty. There is and never was any impact damage whatsoever. LG products are over priced rubbish that come from some sweat shop in India. LG would rather lie to its customers than to stand behind their so called warranty. My advise to everyone is to never buy any LG product. Everything they make is garbage, and their warrantees are worthless.

We purchased the quad dishwasher in 2018. We used the unit as directed to and completed any upkeep as needed. Due to faulty manufacturing the panel board cracked and the unit is now useless. The warranty and customer service is a joke and nothing can be done to fix the dishwasher. Their answer was a 15% off coupon for a new unit! Why would anyone purchase a new LG dishwasher because their practically new one was faulty and useless? There is a class action suit against LG for their dishwashers. It’s sad that a customer has to file suit against LG to get a decent product and service. Our new LG refrigerator fell apart too. LG is fixing it but only because they lost a class action suit against them for that model. I will never purchase an LG appliance again-from a long time LG customer. Life is not good.

LG Customer service sucks, I have spoken to customer service reps.that were rude and nasty and hung up on me. My refrigerator was not working, they sent out. technican named J. he came out messed around with my refrigerator and then it stopped working all together. it took him 1 week to come back then he called himself fixing again it did not work. I had to throw out 600.00 worth of food that i brought for my family of 8 and then each day spend a minimum of 150 to feed them breakfast lunch and dinner each day. Jason was to come on 10/9 between 1-5 he sent a text message at 2:45 that he was still coming but didn't arrived until after 6 and them spent 2 hours doing nothing really to my refrigerator and then left without saying anything I didn't even know that he had left. I spoke with [protected], and the last person M. the sevice Manager. All these other people other thn Micheal the service manager was rude kept bouncing me around and hung up on me. I spent 2-4 hours a day on the phone with this nonsense, and today 10/10 I spent another 4 hours on the phone. Someone name Carmela who this was escaled to never called me back. LG Customer Service really sucks no one cares and they are rude as they can be. I had to spend 1800 for another refrigertor because they wanted me to wait another week for someone to come out and see if they can fix my refriegerator when I had to threw away 600 in food and spending another 150 a day for food for a family of 8 which coms to 1500 in food and then spending 1800 for a new refrigerator which comes to a total of 3300.00. for all the aggravation and money spent, gas riding back and forth to the store LG needs to reimburse me at least 2000 of my money especially for they took me through and the incompetent sevice tech, and still no one called me back about the escalation of getting a refund. This company s horrible.

I want someone to contact me at [protected] regarding this matter and. refund. Thank you Ms. Muhammad

Bought a new tv for $2000, started making distorted noise, flickering screen and vertical lines on the screen within a month and lg is not replacing the tv. Its just saying that they can only repair it. But why a brand new tv with a manufacturing defect cannot be replaced, why should i repair it. I am just so dissatisfied with lg and i am out of options now.