LG Electronics

Our LG dryer started to show the error code D80 which means air flow is restricted, I hired professional duct cleaner but error code was still snowing.

I called LG to set up out of warranty repair! They told me that diagnosis is $125 but I should pay the flat fee of $350 and if I need to repair that’s including everything! But if I decide not to repair and the person comes for only diagnostics, they promised me to refund the money minus $125 (diagnostic fee) . Technician came, checked everything! Only thing he could think of was lint has wax build up so direct us to clean but didn’t need a repair! So I called LG to ask for a refund! She told me that it will be refunded but it takes a month so I waited, but never got refund, so I called them back and they told me that because it was flat rate service, money will not be refunded! I spoke with supervisor, they did investigate our initial conversation with a representative and I . They confirmed that I was told by an agent that they will refund if I don’t repair! Out of warranty department requested billing department for a refund, they rejected! I submitted the claim for president, next day I got the text saying that because I agree to pay flat rate, I will not be refunded! Which I NEVER AGREED ON AND THEY HAVE CONFIRMED RECORDING ! Still haven’t got my money back and I submitted claim again and this time they IGNORED my email completely and they never reached out to me! I can’t believe a big company like this can SCAM people for small amount of money.

Call made to customer service. The warranty only covers for technicians to come out an access problem. If deemed unrepairable there is no exchange for a new tv. With the last update sent out to tv it appears to have fried something in this tv. The screen does a screeching sound and the appearance on the screen is all messed up. The screeching sound os so loud it scared my children and hurt their ears and caused them to cry. Factory reset done three times. Doesn’t not fix it at all! This tv is only 2 years old and we’re out of $2000.00 on a tv. Apparently the customer service supervisor would not honor any kind of warranty. I’m not recommending this product to anyone! Piss poor made product! This happened this month October 2023.

TV is six months old, it has been wall mounted the entire time. Today, 10-15-2023, suddenly for no reason, black lines appeared in the middle of the screen. LG support LIES and says it is impact damage and is not covered under warranty. There is and never was any impact damage whatsoever. LG products are over priced rubbish that come from some sweat shop in India. LG would rather lie to its customers than to stand behind their so called warranty. My advise to everyone is to never buy any LG product. Everything they make is garbage, and their warrantees are worthless.

We purchased the quad dishwasher in 2018. We used the unit as directed to and completed any upkeep as needed. Due to faulty manufacturing the panel board cracked and the unit is now useless. The warranty and customer service is a joke and nothing can be done to fix the dishwasher. Their answer was a 15% off coupon for a new unit! Why would anyone purchase a new LG dishwasher because their practically new one was faulty and useless? There is a class action suit against LG for their dishwashers. It’s sad that a customer has to file suit against LG to get a decent product and service. Our new LG refrigerator fell apart too. LG is fixing it but only because they lost a class action suit against them for that model. I will never purchase an LG appliance again-from a long time LG customer. Life is not good.

LG Customer service sucks, I have spoken to customer service reps.that were rude and nasty and hung up on me. My refrigerator was not working, they sent out. technican named J. he came out messed around with my refrigerator and then it stopped working all together. it took him 1 week to come back then he called himself fixing again it did not work. I had to throw out 600.00 worth of food that i brought for my family of 8 and then each day spend a minimum of 150 to feed them breakfast lunch and dinner each day. Jason was to come on 10/9 between 1-5 he sent a text message at 2:45 that he was still coming but didn't arrived until after 6 and them spent 2 hours doing nothing really to my refrigerator and then left without saying anything I didn't even know that he had left. I spoke with [protected], and the last person M. the sevice Manager. All these other people other thn Micheal the service manager was rude kept bouncing me around and hung up on me. I spent 2-4 hours a day on the phone with this nonsense, and today 10/10 I spent another 4 hours on the phone. Someone name Carmela who this was escaled to never called me back. LG Customer Service really sucks no one cares and they are rude as they can be. I had to spend 1800 for another refrigertor because they wanted me to wait another week for someone to come out and see if they can fix my refriegerator when I had to threw away 600 in food and spending another 150 a day for food for a family of 8 which coms to 1500 in food and then spending 1800 for a new refrigerator which comes to a total of 3300.00. for all the aggravation and money spent, gas riding back and forth to the store LG needs to reimburse me at least 2000 of my money especially for they took me through and the incompetent sevice tech, and still no one called me back about the escalation of getting a refund. This company s horrible.

I want someone to contact me at [protected] regarding this matter and. refund. Thank you Ms. Muhammad

Bought a new tv for $2000, started making distorted noise, flickering screen and vertical lines on the screen within a month and lg is not replacing the tv. Its just saying that they can only repair it. But why a brand new tv with a manufacturing defect cannot be replaced, why should i repair it. I am just so dissatisfied with lg and i am out of options now.

I have contacted customer support twice. Both times I have been on hold for approximately 45 minutes and nothing was resolved. We have trouble shot the machine, etc. and I am only being told that the very loud banging noise, that the machine makes, during the spin cycle is normal. It is NOT normal. I can't get any answers, they will not send a technician out here to look at it and I am receiving no help whatsoever! I feel like they are wearing me down until I just give up. This is TERRIBLE customer service! I have spent thousands of dollars on LG appliances and now I am rethinking my decision.

Good Day

We purchased a LG 1 year and 3 months ago. Very happy with the quality and performance. We were a long time Sony customer and were so happy to have made the change to LG. The purchase cost was about 5K.

1 - One year almost to the day our TV stopped working. They came in and changed the mother board, power supply and an additional part.

2 - Three months later the issue reoccurred... they came back and changed the mother board, power supply again.

3 - The tech turns on the TV and the TWO components and the Screen burned up immediately...

4 - The tech wrote a report advising that the TV had a number of issue and needed all new parts. Mind you this TV is only a bit over one year old.

I call and was able to speak to a gentleman named Fernando Prince (introduced himself as an assistant to the President of LG). He explained that LG Policy is to repair the TV 3 times and if it fails in 90 days, they will then request a replacement or credit towards a new TV. We are now on week number 5 with this issue... and have received all components including a new Screen so that the tech can install in 7-10 days. When I followed up with Francisco, he without much sympathy said that all that LG will do...

I ask you... How much confidence would you have in a product or company with above experience. I ask that same question to LQ president's assistant and it did not seem he was too concern about it.

I am going to report this to the BBB and as many platforms as I can. I already sent an email to my local news (Chanel 7) for their consumer outline reports. They replied to me immediately and advised we are to have a phone interview soon.

I WILL NOT EVER buy any LG product because of the response, NOT due to the failure. I understand that it may be an isolated case... but Fernando actions or non-actions really pointed out how much LG cares about their clients.

Please respond to me at 786.412.2182 if I am wrong and you CARE about your costumers.

Approximately 19 months ago I purchased an OLED TV from Amazon. A week ago the TV started to shut down after a few seconds of turning it on. I called a LG representative. He had me go thru a series of steps to see if the problem could be fixed. No luck. Said I would need to call an LG technician to look at the tv. I Called all 3 LG techs in my area and left a voice mail for each one to call back. No response of any of the 3 technicians. I finally called a local repair technician. After the diagnostics were completed, he said the display screen panel was bad.

I called Amazon to find out if I had any recourse. Amazon said to call LG.

I called LG and they suggested that I go thru a series of steps again with a LG technician that never returned any of my calls the first time! And btw sorry the warranty is good for one year only. This is the help/support I received.

Purchased range 6/1/23. Two weeks later, the black caps on the burner heads had the paint peeling off. I cleaned these caps as per directions in the manual. I called the parts dept at [protected] and sent pictures to show the damage. I was sent two new black caps and the same thing happened after two weeks. Peeling caps make the stove look ugly. I spoke to an engineer and was informed that these caps did not have heat resistant paint used on them. This is a manufacturing defect. Heat resistant paint would not peel off the top of these burner heads. Stove purchased at P.C. Richard, Whippany, NJ Invoice # [protected]. Store #[protected]

I will never ever buy LG products ever again they have the worst customer service I have ever dealt with. so my TV went black one day and so I called support and they made me do all the stupid [censored] that support makes you do. And so nothing worked like usual and they said its going to need a repair so they sent a repairman out and he came and changed the main board and then said that it wasn't the main board, it was the panel that

went out and that the panels too expensive to fix and that LG is probably going to just give me a new TV so I contact LG to see what the status is ang guess what they want to send another [censored]ing tech out. So now I have to wait another month for these dumb [censored]s to fix the TV instead of just sending me a new TV it's not even an expensive TV it's just a LED TV. And then the support people are so rude and would end my chat sessions and just being very unhelpful.