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LG GF-V570MBL Fridge Freezer
Good evening, I am writing this email to express my serious dissatisfaction with your LG fridge and your authorised repairers. I purchased my fridge less than two and a half years ago for $2,700.00 plus delivery. I live alone and as a result the fridge gets minimal use and is in as brand new condition as it can get. On Thursday last week the fridge...
Lg tv
Call made to customer service. The warranty only covers for technicians to come out an access problem. If deemed unrepairable there is no exchange for a new tv. With the last update sent out to tv it appears to have fried something in this tv. The screen does a screeching sound and the appearance on the screen is all messed up. The screeching sound os so loud it scared my children and hurt their ears and caused them to cry. Factory reset done three times. Doesn’t not fix it at all! This tv is only 2 years old and we’re out of $2000.00 on a tv. Apparently the customer service supervisor would not honor any kind of warranty. I’m not recommending this product to anyone! Piss poor made product! This happened this month October 2023.
Desired outcome: Replacement on tv
lg 86 inch class qned80 uqa series led 4k uhd smart webos 22 w/ thinq ai tv
I ordered a TV online. It was paid for August 17th and I was told it would be delivered by August 31st. It is now October 18th and the TV has not been delivered. In between this time, I have spoken to 10 customer service agents, 2 customer service supervisors, emailed the customer service department and went on the site to email the president. Nobody ha...
Read full review of LG ElectronicsLG 70" WebOS TV
TV is six months old, it has been wall mounted the entire time. Today, 10-15-2023, suddenly for no reason, black lines appeared in the middle of the screen. LG support LIES and says it is impact damage and is not covered under warranty. There is and never was any impact damage whatsoever. LG products are over priced rubbish that come from some sweat shop in India. LG would rather lie to its customers than to stand behind their so called warranty. My advise to everyone is to never buy any LG product. Everything they make is garbage, and their warrantees are worthless.
Dishwasher
We purchased the quad dishwasher in 2018. We used the unit as directed to and completed any upkeep as needed. Due to faulty manufacturing the panel board cracked and the unit is now useless. The warranty and customer service is a joke and nothing can be done to fix the dishwasher. Their answer was a 15% off coupon for a new unit! Why would anyone purchase a new LG dishwasher because their practically new one was faulty and useless? There is a class action suit against LG for their dishwashers. It’s sad that a customer has to file suit against LG to get a decent product and service. Our new LG refrigerator fell apart too. LG is fixing it but only because they lost a class action suit against them for that model. I will never purchase an LG appliance again-from a long time LG customer. Life is not good.
Desired outcome: Replace the unit.
Customer service
Receipt # RNN231010088011 Reference# CNN231010879223 First things first, this will be the third time someone had to come out and repair my refrigerator and I had to miss a day of work AND they still haven't shown up. My appointment was for 10/11/23 from 8-12. After 12 I called and they said he was on customer #2 and I was next. (#3) After 5 O' clock...
Refrigerator
LG Customer service sucks, I have spoken to customer service reps.that were rude and nasty and hung up on me. My refrigerator was not working, they sent out. technican named J. he came out messed around with my refrigerator and then it stopped working all together. it took him 1 week to come back then he called himself fixing again it did not work. I had to...
Read full review of LG ElectronicsLg tv
Bought a new tv for $2000, started making distorted noise, flickering screen and vertical lines on the screen within a month and lg is not replacing the tv. Its just saying that they can only repair it. But why a brand new tv with a manufacturing defect cannot be replaced, why should i repair it. I am just so dissatisfied with lg and i am out of options now.
Refrigerator under warranty refuse to do the right thing
Our fridge slowly started losing its ability to cool in/around august 2023. So we called lg to determine if the unit was under warantee, which we were told yes the fridge was under warantee and that we woulds havew to find a 3rd party service lg approved of since they had no lg reps in the area. So we called a rep and lg apporovewd them to come see what the...
Read full review of LG Electronicslg thinq front load washing machine
I have contacted customer support twice. Both times I have been on hold for approximately 45 minutes and nothing was resolved. We have trouble shot the machine, etc. and I am only being told that the very loud banging noise, that the machine makes, during the spin cycle is normal. It is NOT normal. I can't get any answers, they will not send a technician out here to look at it and I am receiving no help whatsoever! I feel like they are wearing me down until I just give up. This is TERRIBLE customer service! I have spent thousands of dollars on LG appliances and now I am rethinking my decision.
Desired outcome: To have a technician come to my house and fix my washing machine!
Hi Nicole.
We'd like to assist. We need a little more information.
What is the exact model number? From where and on what date was it purchased?
oled83c1pua television
Good Day We purchased a LG 1 year and 3 months ago. Very happy with the quality and performance. We were a long time Sony customer and were so happy to have made the change to LG. The purchase cost was about 5K. 1 - One year almost to the day our TV stopped working. They came in and changed the mother board, power supply and an additional part. 2 -...
Read full review of LG Electronics and 1 commentOLED55C1PUB
Approximately 19 months ago I purchased an OLED TV from Amazon. A week ago the TV started to shut down after a few seconds of turning it on. I called a LG representative. He had me go thru a series of steps to see if the problem could be fixed. No luck. Said I would need to call an LG technician to look at the tv. I Called all 3 LG techs in my area and left a voice mail for each one to call back. No response of any of the 3 technicians. I finally called a local repair technician. After the diagnostics were completed, he said the display screen panel was bad.
I called Amazon to find out if I had any recourse. Amazon said to call LG.
I called LG and they suggested that I go thru a series of steps again with a LG technician that never returned any of my calls the first time! And btw sorry the warranty is good for one year only. This is the help/support I received.
Desired outcome: Nothing was offered. Couldn't tell me if the tv could be repaired. Didn't no how much it would cost to replace the screen or if it could be repaired.Would not buy another LG tv.
LRGL5823S range
Purchased range 6/1/23. Two weeks later, the black caps on the burner heads had the paint peeling off. I cleaned these caps as per directions in the manual. I called the parts dept at [protected] and sent pictures to show the damage. I was sent two new black caps and the same thing happened after two weeks. Peeling caps make the stove look ugly. I spoke to an engineer and was informed that these caps did not have heat resistant paint used on them. This is a manufacturing defect. Heat resistant paint would not peel off the top of these burner heads. Stove purchased at P.C. Richard, Whippany, NJ Invoice # [protected]. Store #[protected]
Desired outcome: Please send all 4 new black caps that will make the stove look clean that I can put on this stove when I have company. Thank you.
LG Refrigerator 33 In SS Model LRTLS2403S
WE NEED HELP! I purchased an LG refrigerator in July 2022 from Home Depot. It wasn't delivered until a month after that. I have an elderly lady in my apartment who has been complaining since the beginning of 2023 of it not keeping cold and not making ice. We are now 1000.00 into repairs. After replacing everything possible, it is registering 85 degrees in...
Read full review of LG ElectronicsTV repair
I will never ever buy LG products ever again they have the worst customer service I have ever dealt with. so my TV went black one day and so I called support and they made me do all the stupid [censored] that support makes you do. And so nothing worked like usual and they said its going to need a repair so they sent a repairman out and he came and changed the main board and then said that it wasn't the main board, it was the panel that
went out and that the panels too expensive to fix and that LG is probably going to just give me a new TV so I contact LG to see what the status is ang guess what they want to send another [censored]ing tech out. So now I have to wait another month for these dumb [censored]s to fix the TV instead of just sending me a new TV it's not even an expensive TV it's just a LED TV. And then the support people are so rude and would end my chat sessions and just being very unhelpful.
LG A/C Unit
LG has the worst customer service ever! We will never buy another LG appliance again. I’ve spent well over the cost of a new unit of my time in dealing with this garbage and it’s still NOT resolved! The new A/C unit has still not been sent out. More promises every day and still NOTHING! Spend your money on another brand! Our A/C went out in our house over...
Read full review of LG ElectronicsMy lg range
I called customer Service to complain on after cleaning my range knobs that is starting to pit and the coding is coming off and so is the print on the knob so I don’t know what I’m cooking on. I was told by customer Service that it is a cosmetic defect not a manufacture defect and therefore it’s not covered under warranty. These knobs are only 13 month...
Read full review of LG ElectronicsProduct LG Refrigerator
I had purchased LG refregerator @2010. In Aug-2023 we switched OFF fridge as we were outstation. After return on 25th Aug 2023 we switched it ON, but it was NOT starting. On 26-08-2023 we contacted LG customer care. A technician named Mr. Jeetendra attended and checked and told us that the PCB has got short and that it needs to be repaired/ replaced. When I...
Read full review of LG ElectronicsLG French Door Refrigerator. Model LFXS30786
Our family purchase the item on July 1, 2016, through Costco by $2,299.99. The refrigerator broke on July 16, 2020, during Covid-19 pandemic, I threw all the foods (a month supply, because we only shop one time a month) and called LG, because there are only 3rd years, I received the repair for free. The reason the refrigerator stopped working was because...
Read full review of LG ElectronicsLG refrigerator
3 weeks ago we were out of town for 2 days and came home to discover our LG refrigerator was not working. We called a repair service and they informed us the compressor was broken and needed replaced. We had over $800 in spoiled food, steaks,seafood,meat,and dairy we had to throw away. LG is sending another compressor to the repair service but it has not arrived yet and its been over a week. We informed LG about our food loss and they said they would escalate our claim and someone would call in 24 to 48 hours. Its been 4 days and no phone call. We are going on a month with no refrigerator and LG not doing anything. Here is our name and address and contact number
Richard and Deborah Pykosz
125 North 20th Street
Weirton, West Virginia 26062
Cell [protected]
Desired outcome: Get refrigerator repaired and reimbursed for food loss
About LG Electronics
LG Electronics Customer Reviews Overview
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- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.
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LG Electronics emailscustomerservice@lge.com100%Confidence score: 100%Supportjennifer.blake@lge.com100%Confidence score: 100%Support
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LG Electronics addressLG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
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Hi Mr or Ms Wilson.
LG makes a wonderful line of products. They're consistently rated one of the best televisions in any one particular class.
We'd like to assist on any way we can.
Please provide the model and serial number. When was the television purchased and from what retailer?