LG Electronics

Case Number VCN [protected] LG Dishwasher LDP6797BD. Error code LE (BAD Motor) called 800 # young lady was very nice ut informed me that I had to pay for a service tech to receive a motor on a 10 year warranty that's only in year 5. Understanding that she can't change police I asked for a supervisor. Speaking with Lynn while very polite and friendly also produced no results outside of we will call you back. and there was no higher level to go to. LGs self diagnostic system is claiming bad motor so just send me a motor! i get it they do not want to pay labor on a 5 year old machine. well neither do I so honor your warranty and send a motor. The Idea that they will only send a motor to a licensed tech (ROFL there is no official federal license for appliance repair and as for my state there is no licensing either) outside of being approved by LG. So then why offer the warranty if your not going to honor it? Nothing in the warranty say you must have a licensed technician. I feel their products are fairly well built and things do sometimes go wrong but don't argue and try to get out of every malfunction your products have. If you offer a warranty, then honor it and don't give people a hassle when they try to use it. LG already has a bad reputation for customer service!

I purchased a 77 inch C2 0LED TV about 10 months ago for about the first six months the TV seems to be working fine and a couple months ago I noticed two of my HDMI ports were not working. Call LG in fact had to call them a few times and they had a technician call and I told him what was going on and he said it's most likely the main assembly or because the HDMI port part about two weeks later repaired the TV and everything seem to be fine about a month ago. I know picture didn't look right and dark scenes that should be pitch black were not. And as some time went on the TV appeared to have a green TINT very noticeable and dark areas called LG up they had me take some pictures and they wanted me to run a pixel cleaning three consecutive days. I did that it changed nothing and I sent them after pixel cleaning. They said they would escalate and somebody would get in touch with me in 2 to 3 business days that didn't happen. I had to call them and they kept insisting that it was burning or image retention which it was neither it just had a pretty good green to it. So once again, I was told that somebody would get in touch with me. Also they were supposed to email me a case number. What would that never happened a few days go by. I don't hear anything again called asked to speak to a supervisor was put on hold for over 30 minutes and then hung up on, I called the next day very frustrated and told them something needed to be done once again for the fourth time they assured me somebody would call me once again that did not happen now this is taken in a timeframe of about three weeks so the next time I told him if something was not done, I would report them to the Better Business Bureau or consumer affairs the next day I got a call from supposedly somebody and the technical department and he told me that they were going to replace the panel. I don't understand with electronic companies like Sony Samsung and LG. They want to diagnose your product over the phone they do not want to send a technician out to look at it and confirm what's wrong, so I said when are they going to replace the panel and do you even have the panel they said yes we have the panel technician will be in touch with you when they are going to come out and I questioned him about the panel on their warehouse website or the keep the parts or the parts come from told me that the panel was on back order which I already knew and I told him that and he assured me they had a panel so I got off the phone. I called and spoke to somebody which is in Georgia and they told me that they haven't had panels for a couple months, so I called the next day to LG told them what they said and they told me the person I was supposed to contact you. They can't do the job because they're having problems that their shop said to the rep representative. Why don't you just replace the panel is $2007.80 plus you're going to have to pay to have the panel installed. I said at that price why don't you replace the TV because the TV is $2299 from cost aspect it makes no sense to repair they said, somebody would take a look at the case and get back to me why I know they cannot get the panel the three days that I looked on their website the availability it moves up a day of between the 28th to the fifth and today it's from the 29th to the sixth so every day it moves up one day and I told him I said there's a difference between out of stock and backorder. I have a stock just means that usually your next shipment will have the.part but if it's on back order that could be any time from say tomorrow to six months from now or they may not be able to get one this is my dilemma they have atrocious customer service. I had to see the panel was bad for two months. They jerk me around, admitted to the panel still sent me an email and wanted to know how my repair went. I called QVC where I purchased it, but it had been over six months QVC you have a 30 day return policy do you know without hesitation, they sent somebody to pick the TV up. They got it in and inspected it refunded my money. in full that's amazing. Another company handles LG's defective products better than LG

I have been dealing with ongoing issues regarding a warranty claim for nearly 5 months, and have spent endless hours in contact with LG to have received little to no support whatsoever.

We purchased a LG refrigerator through Costco, the compressor failed within the 1 year warranty period and we lost all of the food in our fridge and freezer as a result. LG sent a repair technician who deemed it could not be repaired. After a month of numerous calls to LG and literally going in circles trying to get some sort of response they arranged for a replacement fridge to be sent. Their delivery company showed up with a completely unwrapped fridge, with no cardboard or even protective film on the outside. The fridge had significant damage to the stainless steel on every door, the display panel is rippled, and had what appeared to be large blotches of grease sprayed up one side. The delivery company advised for us to note the damage and unwrapped condition of the fridge on the delivery paperwork and advised us LG would take care of any needed repairs - note we had been without a fridge for a month at this point. We made note of the damages on the paperwork as advised.

We connected the water source ourselves, ensured there was no leaking and then pushed the fridge back into place. 2-3 days later on March 2nd, 2021 I found water leaking from the exhaust fan in our basement washroom, that was directly below the fridge. We found the water to be coming from inside the fridge, not from the connection itself. LG was again contacted and sent a repair company, who found that the valve inside the fridge was incorrectly installed and missing two parts, that would have resulted in the leaking from the interior valve and explained why the leak was intermittent and would not have been detected. They returned and repaired the valve, and took additional photos of the damage to the fridge exterior to send them independently to LG. Estimates to repair the damages to our home are approximately $5000.

Since that time we have again had to place countless calls to LG to elicit any kind of support. Eventually, 3 months later on June 2nd, I finally received a communication from LG providing me yet another claim statement for completion and requesting additional information. They at that time advised that the exterior damage was 'cosmetic' and that because we allowed delivery, and even though we noted it on the delivery receipt, they would not be repairing any of it. Once I provided the completed claim statement, repair estimates, and additionally requested information I was advised that the issue would now be passed to the liability team in the US and will take another 1-2 months to be processed. The contact I had been dealing with in Canada indicated that I could reach out to her if I were to have any additional questions, but now has blocked emails from me so we are literally back to square one with no contact information with anyone to follow up with.

The top oven had hot spots and didn't evenly cook. Not it just burns everything. I paid a serviceman to come out and fix the problem. He claims the problem is the computer (mother?) board. The repair estimate is almost the cost of a new range. I called LG and had to contend with the live bot agents. I got disconnected 3 times before I finally got one to stay on the line only for her to repeat everything I had read along the long involved process as to the possible problems. I answered each probable cause with no nd told her I had already read through the whole list. I was then told to send a picture of the label -which wasn't where I was told I would find it. I had to pull the entire range out and use my phone to take a picture of a code on a table half way down the back of the range. Mind you I am 75 years old. This wasn't an easy thing for me to do. When all was said and done I was told since the range was over 1 year old it was not longer under warranty and I had to call a repairman. The range isn't even 2 years old. What a piece of CRAP! The customer service was as impersonal as they could possibly make it and offered no real solutions, You are never given a chance to actually talk to anyone. It appears that only persons flipping through books for written responses is all you get and it take 2-4 minutes for each response since they aren't really knowledgeable for any of their products.

Update on Jan 29 post.

Lg said they would not pay for the $575 service call or the spoiled food. They said they would extend my warranty for 5 years to the original 5 years so when the compressor breaks again I can g through all of this again. I have had to run out and buy a $150 small refrigerator so my husband and I can have some fresh food in the house until FEB 6 when hopefully it will be fixed.

Time will tell and it will be stressful for a while anticipating what will break next and how long it will work. Some people said a few months later it became inoperative again.

Also wondering if this compressor is new or refurbished.

Bought refrigerator in August of 2018 for new house.

Yesterday Jan 27 refrigerator and ice maker stopped working in late day.

Could not reach anyone for emergency service and have lost tons of food. Husband ran out to get dry ice for two coolers $65.00 and the rest spoiled and had to be thrown out.

Looked up on line and found out about class action law suit against LG.

Called their customer service number this morning and was told well it's nearly 5and 1/2 years so tough. The compressor part is under warranty but the labor cost,several hundred dollars is on us.Here is the number call for our repair person.

We are seniors in our 80's and on SS and the cost of this repair as well as loss of expensive food stored in the refrigerator is financially draining for us.

We have other LG products because we thought they were good, my husband was a part time worker in Lowes in their appliance dept for a year after retirement and thought LG was good and responsive to customer complaints.

We are now waiting for tomorrow morning trying to cope with little food. 5years and 5 months and we are left holding and expensive financial bag.

I talk today to Porsche from your elite presidential team, and she basically laughed in my face and was not going to help me, and she was not concerned with me at all, as a loyal customer. I have over $10000 worth of LG products in my home and they didn't even want to help me with a $500 bill for labor.

You would think that a company that makes billions of dollars a year would want to help one of their loyal customers.

Vapors emitted fromNEW unit when in use. Smell like petroleum based. Throat irritation and headaches noted when unit is in use. Kitchen required all windows to be opened with lingering vapors. Home Depot/LG contacted. Unit was replaced with same model and the problem occurred again. Did research on internet and it appears its a problem with the insulating material used reduce noise levels in unit when in use. Material is BITUMEN. Similar to asphalt. LG tech didn't stay here long enough thru cycle to smell the vapors. Tech and I smelled the insulating materials and I identified the odor within the insulation...vapors are intensified as unit cycles thru. Tech stated it could also be the lubricant material used in processing...numerous complaints of this nature on internet. Plastic tub dishwashers reportedly use less of the offending materials so that hopefully will be the solution.

We bought a refrigerator two years ago from lg. It stopped working mid December 2023. They sent a tech out employed by LG themselves. Tech said he couldn't fix it. They got a third party repairman to fix it and he said that the first tech broke more on the refrigerator. He ordered parts and they didn't come until after new years. The third party tech said he ordered everything that could be replaced on this refrigerator. It didn't work so on 1/11/24 he sent in a report to LG and said it would be before Monday that they contact us. They didn't, we called them today 1/15/24 and they acted as if we were jumping the gun and needed more info from us. They finally said that they could give us and $1,100 store credit. The fridge we bought was $1,800 and the $1,100 wouldn't even cover the cost of the new fridge. We said that they needed to cover the cost as we are under warranty and not at fault. Finally they said they would give us enough to pay for the fridge but that we'll have to pay them to take away the bad one. I haven't had a refrigerator for 5 weeks and now I have to pay for their negligence? They also will not rush the shipping so we won't have a refrigerator for another 2 weeks. That's almost 2 months. Their service has been disgusting and the way we were treated was extremely disrespectful. Not to mention that we have no way of keeping food cold and therefore have had to buy meals every night from the store or elsewhere costing us much more than our regular food budget.

Purchased Home Depot 1/23/2023 on 12/8/2023 fan broke and stopped cooling fridge. 2 days for Texh to come out who didn’t bring fan part even though knew that’s what it was. Took 6 days to get part and fix it. LG customer service is terrible. Have called and chatted many times during this. This past week trying to request food loss. Getting complete run around. Becky never processed the claim, Maggie put me on hold for 40min when I asked to speak to a supervisor have been dropped from calls and chats repeatedly. One minute I qualify and next minute came customer service rep tells me no I don’t. There major appliance can’t even last a year b4 breaking down and they won’t cover the loss not to mention the 2 days I had to take off. Will never buy LG again. I’ve heard this from many people about all of their products. Buyer beware terrible products customer and horrible customer service. They stuff is so bad they won’t even cover it themselves or else they would go out of business. Filed a complaint w BBB and will hit all social media platforms h til I get a resolution.

I have a refrigerator that is barely 3 years old, that on Thanksgiving 2023 died, I lost HUNDREDS of dollars in food, meat and drinks. When I called lg to have it repaired I was asked to wait 3-5 business days... on the end of day 5 they still didn't have anyone to repair it and asked again to be patient with no time frame set this round. The representative was rude, the service is lack and apparently their products are horrible... no wonder they have such lengthy vague warranties that don't cover anything.

LG quality is terrible and they have sneaky warranty policies. Bought a fridge, the compressor stopped working after 2 years, repair cost $1000 and lost food cost, additional few hundred. LG customer support tells me warranty does not apply, because it was a returned item, I had no idea it was returned. Shame on them. It’s their and product it’s almost new, they should take responsibility and fix it. Not nice to stick a customer with repair cost.

2023.11.26 -- This complaint is about the heating time disparity between 2 microwave ovens I have used recently. One is the above inverter model from LG, rated at 1200 watts, purchased new just a few days ago. The other is an inverter model from Panasonic, rated at 1000 watts that has been in use for 2 years.

The standard I used to compare the difference in heating was a microwavable plastic pitcher containing 500 cc of room temperature tap water and the time required for both machines to heat 25°C water to 65°C when both microwaves were set at their maximum power levels. The results:

1000 watt Panasonic: 1':20", 1 minute and 20 seconds.

1200 watt LG ---------: 2':30", 2 minutes and 30 seconds.

It's obvious that the LG machine, which, as the higher power output wattage device, SHOULD have taken less time, instead required an additional 1 minute and 10 seconds, nearly double the time, to heat the same volume, same initial temperature, same container of water to the desired level. -- Both machines when tested were sitting at the identical free-standing location and connected to the same 120 VAC wall power outlet.

This disparity should not be!

I purchased an LG -A1 DD V3 F4V310WNEH 10.5 1400 spin washing machine from Currys online on 25/2/23, it developed an intermittent leak which I reported to LG on 10/7/23, it was passed to their Service Repairer and that an engineer would come on 17/7/23, no engineer attended, then given 4/8/23, then 17/8/23 no engineer turned up, having taken time off work, eventually an engineer turned up on 22/9/23, he could not find the fault, although the first wash I did after he left, the washing machine leaked. I contacted LG Customer Service and informed that a part had been ordered and the repairer would contact me. I received a text message from the repairer to say they would be coming the following day to repair the machine, to late for me to arrange to be home. I received an email from LG 7/11/23 informing me that the repair had been completed, I replied to the email letting them know that no repair had been conducted and received no reply, so today I phoned LG and 3 hours later and 20 phone calls, last one to the repair service provider and told my repair had been closed as the repair had been completed by a sub-contractor on 10/10/23, the part was sent to them on 29/9/23. given the phone number for sub-contract repairer - number currently unavailable. LG Repair service is so shocking, 4 months, I requested a replacement washing machine and told to contact Curry's, who said that they will replace the machine like for like, I don't have to have an LG as the model I have is an old model and not made anymore, all I need is to get an uplift number from LG, LG say that Curry's have to contact them for an uplift number, I have been back and forth and no further forward. I had an LG washing machine for 12 years which I gave to my son when he bought his own house in January this year, its still going, I will never buy another LG product, and don't know where to go form here.

On March 6, 2023 we had an LG service man come out and replace our compressor on the refrigerator. It was under warranty but we still had to pay $550.00. Repair took approximately 1 hour.

Move forward to Oct 26,2023, the freezer wasn’t freezing again, the ice maker wasn’t working again, so we contacted LG. One week later an LG repair man came out to see what the problem was.

He explained that the gentleman who came in March did not do the repair correctly and we’d been leaking Freon the entire time. He explained the last tech was fired for doing bad work and LG had received many complaints concerning him.

We paid for a service in March that wasn’t done correctly and was under warranty.

We were now charged another 553.00 when if it had been done correctly the first time, we would not have had this problem again.

We would like our money refunded since the problem was caused by a technician who didn’t do the job correctly the first time.

We paid for a service and didn’t get what we paid for.

Thank you

For some time now I have been without the round ice maker in my refer, it worked for about 9 months or so then suddenly quit and has not worked since.

Yes before you ask two things. First the filter was changed at the prescribed interval, each time purchasing the recommended LT1000P. Second the ice maker in the door is working and has always worked, I spent extra money to get the round ice because I liked it so much. But now you can have you refer back as far as I'm concerned and I will purchase on that works longer than just a few months.

Oh yes I did contact LG back Oct 17 2023 I was connected to a bright young man and we spent what seemed like an hour on the phone testing and re-testing everything about the round ice maker. The technician informed me that the unit that makes the round ice was defective and he would arrange form me to get a new one in the mail. He sent me this IP address so I could down load the necessary steps and software.

As of this date I have not received the new round ice maker or any other contact from LG. If this is the way you people do business I will let everyone know not to purchase you products, why because support is no exist.

Ed Galley

[protected]@twc.com

[protected]

I called LG when there was a problem with the clothes washer would not finish the spin cycle. I eventually was put in touch with a service person who took the information which included the model number and the age of the machine. He had me run the washer through a cycle and the same problem occurred.

He then told me it would be necessary to have a technician come. I agreed. I was told that they would take my credit card information and bill me when the repairs were completed.

The next day they put a hold on my credit card for $401.35. The next day the technician came. He told us that the machine could not be repaired because the parts necessary were no longer available. I called LG again and "Andrew" took my information and said he would send it to his manager to resolve my complaint for a refund.

Today I received an email "Repair Receipt" with a charge of $371.69. The receipt listed the "service fee" of $349.00!

I certainly agree that a nominal service fee can be charged. But given the fact that they knew or should have known parts were unavailable I should have been told that the minimum fee was $349. Especially since I can buy a brand new machine for $700.

Our LG dryer started to show the error code D80 which means air flow is restricted, I hired professional duct cleaner but error code was still snowing.

I called LG to set up out of warranty repair! They told me that diagnosis is $125 but I should pay the flat fee of $350 and if I need to repair that’s including everything! But if I decide not to repair and the person comes for only diagnostics, they promised me to refund the money minus $125 (diagnostic fee) . Technician came, checked everything! Only thing he could think of was lint has wax build up so direct us to clean but didn’t need a repair! So I called LG to ask for a refund! She told me that it will be refunded but it takes a month so I waited, but never got refund, so I called them back and they told me that because it was flat rate service, money will not be refunded! I spoke with supervisor, they did investigate our initial conversation with a representative and I . They confirmed that I was told by an agent that they will refund if I don’t repair! Out of warranty department requested billing department for a refund, they rejected! I submitted the claim for president, next day I got the text saying that because I agree to pay flat rate, I will not be refunded! Which I NEVER AGREED ON AND THEY HAVE CONFIRMED RECORDING ! Still haven’t got my money back and I submitted claim again and this time they IGNORED my email completely and they never reached out to me! I can’t believe a big company like this can SCAM people for small amount of money.