LG Electronics

CASECNNT10726398-4 year old counter depth french door refrigerator/ freezer that was completely down for 3 weeks in July and August 2021. This problem was complicated by the fact that the "certified service" tech sent out told me he didn't know how to get into the back of the unit and had no idea what was wrong...I lost everything. On 7/29 I spoke to a Special Team member named Misty who told me she would requisition a $200 check for my inconvenience. She suggested that I buy a dorm unit so that I could at least stop dealing with coolers that were leaking all over everything. I did-$216.+. On 8/6 a team member named Ruby told me the check was in the mail. Though I had requested a different tech a got an e-mail saying that Kevin was coming back so I called A&E service myself, explained the situation and they sent a different tech who actually fixed the issue. Still no check. On 10/4 I called to find that Special Team could not be reached and customer service told me the $200 had not even been approved until 9/5 and then, on 10/29 ( a full 90 days since it was promised) I was told it had NEVER EVEN BEEN APPROVED. In short, there is NO CHECK and everyone I spoke with after 7/29 LIED to me. I had heard this happened with LG but over $200?! This rep sent me to the class action lawsuit number for some reason and of course they couldn't help. So, now, over a stupid $200 check I will never buy LG again and my friends and I are going to hit every social media account we have and tell people that LG lies to customers to get them off the phone.

Yesterday I took my battery out and put it back in instead of turning on my phone y'all still was trying to update I called metro pcs I was told Lg does the updates I didn't receive any notification for an update on10/24/21 they was trying to update since 2a.m it didn't come back on until 8p.m I contacted Lg they open24/7 but didn't respond to my email same thing happened last month only I allowed the update and that's when a spy app was put on my phone that I never had T-Mobile multi service line that's use to check voice mail from a computer and my number could be use with different devices that's why i wasn't letting them put anything corrupt on my device they kept trying every couple seconds and my battery percentage was low you can't up on a low battery they still was trying and that's not how to install an update that's how I know it was a fake update like they was trying to put something else on my phone nobody told them to do that but the state of fl that never happened out of all the years I been with metro pcs

I recently used a back burner on my LG Range, one I have rarely used in the past. The steam from the pot melted the protective covering on the touchpad display, not the plastic covering that came when the range was installed. This obviously should not have happened regarding of the age of the appliance. I am requesting LG replace the touchpad display at no cost to me.

Fridge bought Aug 15, 2021 totally quit (non-cooling) Sep 25, 2021. called same day LG Support, repaired by ARS Sep29: compressor under warranty failed, paid $292CAN for labor flat fee.

Fridge failed again (totally non-cooling) Oct 23, 2021 less than a month after first repair. Called again LG Support. Their repair service can only come Nov 3rd, over 10 days delay for an essential product. Call ARS and unable to talk just voice mail

My oven will heat up. Then while i am baking the temperature drops. I have to turn it off. The wait a few minutes then turn it back on. The oven will not stay hot. This is the 2nd time i have had this issue. I called for repairs no one in my area services LG appliances. The one i used before. Hartville hardware is only servicing appliances purchased through them Their phone number is [protected]. I have always loved LG. I have 2 TV and have purchased 6 different appliances from you. I called for parts they said my range is discontinued and so it the part they thought i may need. My Range is not even 5 years old. I need help. My phone number is [protected]. email [protected]@yahoo.com

Purchased a LG appliance package in October 2020. The range has never worked right. I've been dealing with this for almost a year. There was no serial number in the range, so that's the excuse they are using to not replace it. I bought a brand new range for over $1400, and it acts like it's possessed! Now they are saying it can be fixed without the serial number, but it's too late to replace it...NEVER, EVER AGAIN

Purchased a 70inch LG TV from Best Buy in September of 2020, by February of 2021 the TV started to automatically shut down/ turn off by itself mid programming. Then after that every time I try to start up the TV it turns on and the image is pixeled and the sound is baffled and the TV shuts down by itself and after about 20 seconds turns back on.

I reached out to LG customer service about this in March of 2021, the first thing they told me is that a technician would have to come up (in the middle of a worldwide pandemic).

A technician came out to the house and said the issue was the Wifi module, after a few weeks he came back and I had to help him remove the TV from the wall and help him un-assemble the TV. After the Wifi module was replaced the TV had the same issues in a few days, called LG back and they stated the tech would have to come out again. The tech came out again another 3 times and replaced other parts which I was not made aware of what they were. The TV continued having the same issues.

So again I reached out to LG, they stated an LG tech would now have to come out as the tech that came out was not from LG even though they were the ones that chose the tech and instructed him to come out. After a few weeks an "LG tech" came out, he stated the reason the TV was shutting off and doing what it was doing was because the cable box had power at the HDMI port and that's what was causing this issue.

I reached out to the cable company and their technician came out, when I told him what the LG tech advised he was in disbelief. He said of course the cable box has power, if it didn't it wouldn't power on. But anyways, he replaced the box and even used the same box on my other 4 TVs in the home and the box worked perfectly and the LG TV where he put a new cable box on continued with the same issue.

I reached back out to LG and they requested a report in writing from the cable company and a receipt for the purchase of the TV so they can process a replacement or refund of the TV. I contacted the cable company and within 3 days provided the report requested by LG to them along with the receipt for the purchase of the TV.

After 3 weeks of not hearing back from LG I contacted them once again and I was supposedly transferred to the executive affairs department or whatever its called. I was told by the agent that everything was being submitted to the refund department and someone would contact me within 3 days. After 2 weeks no one contacted me as expected so I reached out to them again, every agent I speak to tells me something totally different and they just push the blame onto another department.

So after almost 3 months dealing with the executive department and no resolution I reached out to LG via social media and they provided me with contact information to contact the Presidential Liaison department which I immediately did.

After speaking with Aquiria Jackson in the Presidential Liaison department on 7/13/21 I was told she would have this resolved for me immediately and I would be refunded or an approval for a replacement would be done in a few days and she would reach out to me. After 2 weeks and no update I reached out to her again via email for an update, she then asked me for copies of the cable company's report and receipt for the purchase of the TV which I had already provided to LG on two different occasions. Finally on 9/20/21 I received an email from Aquiria after requested multiple updates on multiple different occasions and she told me the following "As previously advised, you were processed for a Dealer Exchange with Best Buy at the beginning of September. You should have been contacted by Best Buy to facilitate and complete the exchange".

I immediately responded to her that she hadn't contacted me since July so I have NOT been advised of any Dealer Exchange or anything else from anyone.

I also did reach out to Best Buy to see if they were aware of something and Best Buy said they have not received anything from LG in regards to my TV. Since then I have been trying to reach out to Aquiria and the other contacts I have at LG and of course I have no response nor any update from anyone.

Not providing duplicate bill, hav purchased 4years back

July 15 We realized refrigerator went out

July 16 We called LG [protected]

• We were given a Repair # and told we would be contacted within 3-5 days. RNN210727020186

July 22 We called back and were told there is no local tech and they are still working on finding a repair company that would service our refrigerator and this could take up to 5 days. Still no call back from them. They issued us a $200 food voucher. (Received it 8/16)

July 27 We called back again and the guy told us that he was opening a Case for a Replacement Review. Said, I needed proof of purchase, and it would take up to 5 days for them to complete their review. CASE #CNN210729518577 No call back

July 28 I sent electronically, the copy of the purchase invoice from Lowes.

July 28 Immediately after sending this electronically invoice I received a text message stating that a Repair Request was opened for A&E to do the repair.

July 30 A&E text me with an appointment for 8/16 between 8-5

August 3 Received a text from LG stating that A&E would be contacting me to schedule an appointment for repair and I should contact them with any of my questions or concerns.

August 9 We called LG again- We asked about our replacement claim. She told us that it was denied, and that a repair appointment was set for 8/16, No reason as to why the replacement was denied.

August 16 10:30 I received a call from A&E (Sears) out of Illinois and they said the technician called in sick and it was being rescheduled to 8/31 We are now at 32 days without a refrigerator

August 31 Received text @ 7:27 stating the tech was on his way. 3:00 we called A&E for a status of when the Tech would be here. Was told he was scheduled between 8-5 and to give him a few more hours. At 6:00 we called again and asked where the tech was. We were told that the tech cancelled his appointment because he couldn't get a hold of me. I had phone with me all day, no missed calls and was told they have to reschedule to 9/28.

August 31 Called LG again. On hold a long time. Was told there is nobody to talk to that can say anything but, the situation is under review and will take 3-5 days for a response.

September 1 Called LG again. Was told once again, there is nobody to talk to that can say anything but, the situation is under review and will take 3-5 days for a response.

September 7 Called LG again. Was told a supervisor would call us back

September 8 Called LG again, about the supervisor who was supposed to call. They just took a message

September 9 Called LG again, to talk to a supervisor. But, yep- no one available. Give you 3-5 days for review of the replacement refrigerator.

September 17 Out of the blue on Friday, Sept 17 I get a text telling me a tech will be here on Monday.

September 17 Called LG again

September 20 You guessed it! A&E called at 11:30 and told me the tech was sick and they have to reschedule AGAIN!

September 23 Got a text @ 1:29 that a technician was on his way. Had to have Steve come home from work to wait so I could attend my a meeting. The Tech never showed up so @ 4:00 I called A&E. Spoke to a lady who was checking on the status of the tech. She came back on the line and started talking and then the line went quiet. I called back and another person told me to hold. 12 min later while on hold the line went dead.

September 27 A&E called to set up a new appointment time. Said that the tech was sick on the 23, when I asked. Earliest appointment is Oct 26th.

September 28 Called LG. They found a local company for us and gave us the phone number to call them. Then they cancelled my October 26 appointment with A&E. Didn't even wait to se if RJ Service Center could schedule us in. When we called RJ Service Center, the number stated that it was a non working number. We googled the business and there was no other contact information. They went out of business.

September 29 Called LG. Told us we need to wait for a phone call. It's been escalated. But there is no replacement ticket open, just a repair.

September 29 Shortly after the call with LG, Got a new message from A&E with a November 2nd appointment date.

September 30 Called LG Gave us a new Case # for replacement CNN210907535127.

We don't live in a rural area, we are within 1 hour from several big towns. We are almost 90 days into this and I have had to throw away food, buy a used refrigerator taking up space in my dinning room, have to make extra trips to the food store weekly because there is no room in what I have for a weeks worth of food, missed work to be available all day for techs that don't come, I have no water filter for drinking water, have no ice maker, have to buy bags that don't fit in the freezer.

I hope typing this up wasn't a waste of my time, as I just realized you don't ask for my name or contact information so how am I to get a resolution through doing this?

I bought LG French Door refrigerator from very reliable vendor ABT store 9 years ago. Last year the refrigerator compressor stopped working. According to my claim LG sent its representative to change the compressor that was done. Now after 15 months the new compressor stopped working. Now the compressor still under the warranty but I have to pay for labor, which is from $375.00 and up. So the LG compressor has so poor quality that has to be exchange every year. During these 9 years the refrigerator had several problems that ABT technicians could not solve and I was dissatisfied with my fridge. I want LG pays for the labor because the company compressor has so poor quality. It's a shame! Do NOT ever buy LG production.

I bought your 22K BTU AC unit from Home Depot on July 13, 2019. The AC quit working on June 3, 2021. I bought a three year extended warranty and repair from Home Depot the same day as I bought the AC unit. So here's the problem. When I called to start the claim, I called Home Depot. They told me to call you. You transfer me to 5 different people and finally send me the phone numbers of all these different repair places to come look at my unit. I am ALWAYS out of their service area. You even sent me the number to a guy in Nebraska...I live in Texas. When that doesn't work, you tell me my claim is under "review"... does it really take three months to review the claim that an AC unit doesn't work? Anyway, I call back. After three transfers, the last wonderful customer service rep hung up on me and transferred me back to Home Depot. So here's what I figure...you'll just keep giving me the run around until the extended warranty is no longer valid, which will be in 7 months. I can already see how this works. I know I'll just have to go buy another AC unit, but I will be buying a quality product like Friedrich this time around, and yes, I will be filing a complaint with Home Depot also. It's just really disappointing, all of it. If the extended warranty stuff had been dealt with differently, I probably wouldn't be typing this complaint, but I got tired of all the transfers and run around. I would like a refund since your warranty states that if a repairman cannot repair the product, a full refund will be issued, but I am starting to think that I will just be given numbers of out of service area repairmen until the warranty is expired. Oh yes, forgot to mention that I got a text from you about a month ago stating that the repair had been completed... ummmm...lol...nobody has been here. But if that's the way you want to handle my claim then fine, whatever.

This washing machine is really badly designed.

1. If you want to soak overnight you can't just fill the machine, pause it and resume the wash later. Oh no it resets itself after about 20 mins so you have to start again which pumps out the water and washing powder already in the machine so you have to use more washing powder and water. LG recommend you soak clothes in a bucket overnight.

2. If you do a spin only (my wife always spins washing twice to get it extra dry) it spins for about 12 minutes and then pours water onto the door seal which splashes all over the dry clothes wetting them again. LG say this is a feature to wash suds off the door and rubber before you open it but it makes spin only unuseable.

Lasted one year and it quit cooling. The Service provider could not come for a week. So, obviously I bought a refrigerator. Reasonable man theory: modern civilization cannot go a week without a fridge.
This was purchased in 2019. LG does not care. There is currently a class action lawsuit.
Will never buy LG

they came out with half the parts needed to fix it.it lasted less than 2 weeks.they knew of this defect .
Reference No: RNN210706067948
Product: Dish Washer
Model: LDT7808SS.ASSESNA
Serial No: 004kwel00012 they decided to send me a check for $988 they would send an email within 72 hours that i would sign pull tag cut in half and send back.[july].called texted and emailed no reply now its 9/29/21

We purchased a gas dryer from lg.com on 7/24/21 and it hasn't worked from the beginning. It arrived 8/16/21, was installed the next week, and will not operate. Numerous calls to customer service, two service technician visits, and no resolution. Promises of calls from the "escalation team" at LG within 24-48 hours but we've never been contacted. We are now told it takes 3-5 business days. This has been going on for five weeks.

My refrigerator has been broken for 5 months and my issue is not resolved, plus Really bad costumer service. Linear compressor failed and have been getting the runaround, As it stands right I am waiting on a refund. Since the
last responce 18 days ago have not heard back and no money. Customer service is really bad, they never respond in a timely manner, always take a week or more to hear from them.

Won't freeze ice, won't maintain freezing temperature in the freezer compartment or proper temperature in the refrigerator compartment. Constant temperature is 54 degrees in both compartments.
This problem started on 5 Sept 2021. After five calls to LG and their promises to contact repair person, no calls returned.
With each call they say they have no authorized repair people in West Virginia, although we have contacted one repair service who says they receive work orders all the time from LG. Without a work order from LG we would have to eat the cost of repair and void the warranty.
Warranty is for five years and the refrigerator is two years old.

It sinks so bad inside ice can no longer be used. Refrigerator is less than to years old. AND STINKS SO BAD ALL FOOD IS NOW BEGINNINGS TO STINK AND TASTE BAD. REMOVED ALL WASHED EVERYWHERE. This is disgusting and maybe even harmful. Called 2 times. Bought filters to hang all through both sides. Cures it and less than 12 hours so bad you open the door and it's on again. Then on second call the person suggested we have rat living in my refrigerator. What the f... I do not think people who live in a nice home over $300, 000 would call your company to wonder what is up first That is something easily taken care of. The stink in this refrigerator is so bad unreal. And it cannot be fixed. You need to do something. Me I am going attorney hunting. This us do wrong

once again our refrigerator broke down had to wait for a&e to come out and diagnose they set appointment for repair never showed made new appointment for another day never showed your company and repair service is beyond disgusting have been dealing with this crap for 1 year stacks of invoices and shody repairs many days of lost work and money lost not to mention the spoiled food stanley or veronica bray [protected]

LG Dishwasher LDT5665ST Hybrid Condensate Dry ... this should basically State No Drying...
The word Drying added in any way in connection with this dishwasher is 100% misleading and untrue and Dishonest.
When we purchased this dishwasher we 1st noticed that it does not dry. Cleans ok and I thought I must be doing something wrong but that was not the case.
Condensate Drying is a lie. There is not heater not a hybrid it simply does not dry.
Saves you the cost of a heater in each unit, false advertising for the case of profit.
Truly dishonest and the unit without ability to dry is jus junk.
I may as well just wash the dishes myself as I'm going to have to dry them anyway.
I was a real LG fan until this dishwasher came along.
Good thing that you discontinued this model
Michael Duffin
2629 cedar Elm Lane
Plano TX 75075
r.michael.[protected]@gmail.com
[protected]